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The digitalization of the humanitarian supply chain performance management: literature and practice
Linnéuniversitetet, Institutionen för management (MAN).ORCID iD: 0000-0002-6402-3178
2025 (English)In: Journal of Humanitarian Logistics and Supply Chain Management, ISSN 2042-6747, E-ISSN 2042-6755, Vol. 15, no 2, p. 175-193Article in journal (Refereed) Published
Abstract [en]

Purpose – This study aims to review the current research in the digitalization of the humanitarian supply chain performance management (HSCPM)and complement the insights found in the literature with the support of humanitarian organization (HO) reports. As a result, this study also identifies research gaps and directions for future research.

Design/methodology/approach – The study first used a systematic literature review using the Preferred Reporting Items for Systematic Reviews and Meta-Analysis to collect and review 25 peer-reviewed articles. Second, the study complemented the articles’ findings by collecting and analyzing 12 HO reports.

Findings – The study reveals the common understanding and links between HSCPM concepts and digitalization approaches, determining that the digitalization approaches per se used in the literature are indistinct and fragmented. Furthermore, it reveals the gaps between literature and practice that cause the research to develop slowly. Some suggestions are made to aid relevant future research. Both gaps and research directions are presented in Table 5.

Research limitations/implications – This study first contributed to methodology in reviewing the digitalization of HSCPM research from literature and practical perspectives. There is a need to expand the data collection scope, integrate various analyses, and foster collaborations with multi-disciplinary researchers and practitioners.

Social implications – This study highlights the gaps and potential pathways for the research community to conduct future research investigations into the digitalization of HSCPM.

Originality/value – To the best of the authors’ knowledge, this is one of the first studies to analyze the HSC’s current research into the applicationof digitalization in HSCPM from both academic and practical perspectives. It also provides a replicable methodology for future studies.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2025. Vol. 15, no 2, p. 175-193
Keywords [en]
Humanitarian supply chain, Performance management, Digitalization, Systematic literature review
National Category
Business Administration
Research subject
Economy, Business administration; Economy, Logistics
Identifiers
URN: urn:nbn:se:hj:diva-73567DOI: 10.1108/jhlscm-10-2023-0098ISI: 001335663200001Scopus ID: 2-s2.0-105002651956OAI: oai:DiVA.org:hj-73567DiVA, id: diva2:2092680
Available from: 2026-08-17 Created: 2026-08-17 Last updated: 2026-08-17Bibliographically approved
In thesis
1. Enabling Lead-Time Effectiveness in Humanitarian Supply Chains: Integration through performance management and information systems
Open this publication in new window or tab >>Enabling Lead-Time Effectiveness in Humanitarian Supply Chains: Integration through performance management and information systems
2026 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Humanitarian supply chains (HSCs) operate under severe time constraints and uncertainty, where delays in aid delivery can result in prolonged suffering and loss of life. This dissertation explores how lead-time effectiveness—a critical performance outcome—can be enabled in HSCs through integration between humanitarian organizations (HOs) and donors. Performance management and information systems are proposed as mechanisms supporting this integration during disaster preparedness. This dissertation employs a mixed-methods approach, combining systematic literature reviews, multiple-case studies, and survey-based empirical analysis. Five appended papers collectively address four research questions by (1) conceptualizing lead-time effectiveness holistically, (2) explaining integration challenges and mechanisms through agency theory, (3) adapting and applying performance management for integration, and (4) examining how information systems influence integration in performance management. Key findings reveal a holistic conceptualization of lead‑time effectiveness as lead‑times across humanitarian supply chain actors, resources, and activities planned in the disaster preparedness stage and enabled in the disaster response stage, contributing to timeliness, reliability, accuracy, and beneficiary satisfaction. This dissertation also develops a dictionary of performance metrics for lead-time effectiveness, so HOs and donors can define and measure them. The application of these metrics depends on HOdonorintegration. Integration remains challenging due to agency assumptions, including self-interest, bounded rationality, and goal conflicts. Agency theory explains these challenges and provides a basis for identifying mechanisms to address them. One mechanism is performance management, which supports integration through five activities: selecting performance variables, defining metrics, setting targets, measuring, and analyzing/acting. An adapted performance management framework for HSCs is proposed, emphasizing disaster preparedness and providing recommendations. Another mechanism is information systems, which support integration in performance management: characteristics (e.g., standardization) and capabilities (e.g., adaptability) significantly influence information for joint activities, whereas information flow remains constrained by, e.g., access restrictions and resource limitations. Suggestions include shared data formats, joint reporting templates, and staff training. Together, these contributions develop an updated conceptual framework and a pathway showing how performance management and information systems support integration and enable lead-time effectiveness in humanitarian supply chains, offering theoretical and practical implications to strengthen disaster preparedness for a better response.

Place, publisher, year, edition, pages
Växjö: Linnaeus University Press, 2026. p. 161
Keywords
Humanitarian supply chains, lead-time effectiveness, integration, performance management, information systems, disaster preparedness, agency theory
National Category
Social Sciences Economics and Business Business Administration
Research subject
Economy, Business administration; Economy, Logistics; Social Sciences
Identifiers
urn:nbn:se:hj:diva-73566 (URN)10.15626/LUD.614.2026 (DOI)9789180824422 (ISBN)9789180824439 (ISBN)
Public defence
2026-05-08, Sal Weber, Campus Växjö Universitetsplatsen 1, 352 52, 09:00 (English)
Opponent
Supervisors
Available from: 2026-08-17 Created: 2026-08-17 Last updated: 2026-08-17Bibliographically approved

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Jayadi, Ester Lisnati

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