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Performance management process integration in humanitarian supply chains: focusing on the natural disaster preparedness stage
Linnéuniversitetet, Institutionen för management (MAN).ORCID iD: 0000-0002-6402-3178
Linnéuniversitetet, Institutionen för management (MAN).ORCID iD: 0000-0003-4255-1516
2023 (English)In: Journal of Humanitarian Logistics and Supply Chain Management, ISSN 2042-6747, E-ISSN 2042-6755, Vol. 13, no 3, p. 344-361Article in journal (Refereed) Published
Abstract [en]

Purpose: This study aims to explore how to apply and integrate the performance management (PM) process in humanitarian supply chains (HSCs) among and between humanitarian organizations (HOs) and donors so as to improve cost-efficiency (CE) and lead-time effectiveness (LTE) in the stage of natural disaster preparedness.

Design/methodology/approach: This study adapts and operationalizes a framework for the PM process used in commercial supply chains to assess HSCs. A multiple-case study with two types of actors – six HOs and three donors—is used to describe the applications of the PM process and analyze the level of integration between the actors.

Findings: The activities in the PM process could sometimes be only vaguely described. Both actors emphasized improving CE, with less emphasis on LTE. Both actors have a low level of integration in each PM process activity, decreasing the CE and LTE. Therefore, guidelines for improving the level of PM process integration are provided.

Research limitations/implications: To the best of the authors’ knowledge, this study is one of the first to combine literature on HSCs and PM process integration, thereby contributing to both literature fields. The concrete contribution of this study is a framework for PM process application and integration among and between HOs and donors.

Practical implications: The PM process framework can be used to assess PM process application, as well as current and increased level of integration, to improve CE and LTE. The current applications can also inspire other HOs and donors.

Originality/value: Previous studies indicate the lack of frameworks in the PM domain of HSCs, especially in the stage of natural disaster preparedness.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2023. Vol. 13, no 3, p. 344-361
Keywords [en]
Performance management process, integration, preparedness, natural disasters, cost-efficiency, lead-time effectiveness, performance measurement, supply chain integration
National Category
Business Administration
Research subject
Economy, Logistics; Economy, Business administration
Identifiers
URN: urn:nbn:se:hj:diva-73570DOI: 10.1108/jhlscm-08-2022-0093ISI: 000964187600001Scopus ID: 2-s2.0-85152263393OAI: oai:DiVA.org:hj-73570DiVA, id: diva2:2092658
Available from: 2026-08-17 Created: 2026-08-17 Last updated: 2026-08-17Bibliographically approved
In thesis
1. Enabling Lead-Time Effectiveness in Humanitarian Supply Chains: Integration through performance management and information systems
Open this publication in new window or tab >>Enabling Lead-Time Effectiveness in Humanitarian Supply Chains: Integration through performance management and information systems
2026 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Humanitarian supply chains (HSCs) operate under severe time constraints and uncertainty, where delays in aid delivery can result in prolonged suffering and loss of life. This dissertation explores how lead-time effectiveness—a critical performance outcome—can be enabled in HSCs through integration between humanitarian organizations (HOs) and donors. Performance management and information systems are proposed as mechanisms supporting this integration during disaster preparedness. This dissertation employs a mixed-methods approach, combining systematic literature reviews, multiple-case studies, and survey-based empirical analysis. Five appended papers collectively address four research questions by (1) conceptualizing lead-time effectiveness holistically, (2) explaining integration challenges and mechanisms through agency theory, (3) adapting and applying performance management for integration, and (4) examining how information systems influence integration in performance management. Key findings reveal a holistic conceptualization of lead‑time effectiveness as lead‑times across humanitarian supply chain actors, resources, and activities planned in the disaster preparedness stage and enabled in the disaster response stage, contributing to timeliness, reliability, accuracy, and beneficiary satisfaction. This dissertation also develops a dictionary of performance metrics for lead-time effectiveness, so HOs and donors can define and measure them. The application of these metrics depends on HOdonorintegration. Integration remains challenging due to agency assumptions, including self-interest, bounded rationality, and goal conflicts. Agency theory explains these challenges and provides a basis for identifying mechanisms to address them. One mechanism is performance management, which supports integration through five activities: selecting performance variables, defining metrics, setting targets, measuring, and analyzing/acting. An adapted performance management framework for HSCs is proposed, emphasizing disaster preparedness and providing recommendations. Another mechanism is information systems, which support integration in performance management: characteristics (e.g., standardization) and capabilities (e.g., adaptability) significantly influence information for joint activities, whereas information flow remains constrained by, e.g., access restrictions and resource limitations. Suggestions include shared data formats, joint reporting templates, and staff training. Together, these contributions develop an updated conceptual framework and a pathway showing how performance management and information systems support integration and enable lead-time effectiveness in humanitarian supply chains, offering theoretical and practical implications to strengthen disaster preparedness for a better response.

Place, publisher, year, edition, pages
Växjö: Linnaeus University Press, 2026. p. 161
Keywords
Humanitarian supply chains, lead-time effectiveness, integration, performance management, information systems, disaster preparedness, agency theory
National Category
Social Sciences Economics and Business Business Administration
Research subject
Economy, Business administration; Economy, Logistics; Social Sciences
Identifiers
urn:nbn:se:hj:diva-73566 (URN)10.15626/LUD.614.2026 (DOI)9789180824422 (ISBN)9789180824439 (ISBN)
Public defence
2026-05-08, Sal Weber, Campus Växjö Universitetsplatsen 1, 352 52, 09:00 (English)
Opponent
Supervisors
Available from: 2026-08-17 Created: 2026-08-17 Last updated: 2026-08-17Bibliographically approved

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Jayadi, Ester LisnatiForslund, Helena

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