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The influence of information systems on the integration of humanitarian supply chains' performance management in light of disaster preparedness
Linnéuniversitetet, Institutionen för management (MAN).ORCID iD: 0000-0002-6402-3178
Linnéuniversitetet, Institutionen för management (MAN).ORCID iD: 0000-0003-4255-1516
2026 (English)In: Progress in Disaster Science, E-ISSN 2590-0617, Vol. 30, article id 100572Article in journal (Refereed) Published
Abstract [en]

Humanitarian supply chains (HSCs) play an essential role in alleviating humanitarian crises in disaster-prone settings where lead-time effectiveness is critical. Information systems are key to the integration between humanitarian organizations (HOs) and donors, particularly for performance management that supports preparedness. However, empirical research on how information systems influence such integration remains limited. This study addresses this gap using a mixed-methods approach that operationalizes information systems as characteristics, capabilities, and flows, and links them to the integration between HOs and donors in performance management during preparedness. The methodology consists of a three-phase mixed-methods approach, including survey pretesting through focus group discussions, a survey of 145 Indonesian HOs operating in disaster-prone settings, and focus group discussions to validate the interpretation of the quantitative results. Hierarchical regression analysis reveals that information systems characteristics and capabilities significantly influence integration, and information systems flow can influence integration when challenges are addressed. Theoretically, the study advances understanding of how information systems enable integration for preparedness. In practice, it highlights the need to standardize data formats, define performance metrics and communication protocols, and implement training initiatives. The findings offer insights that strengthen HSC preparedness in similar settings and suggest topics for future research.

Place, publisher, year, edition, pages
Elsevier, 2026. Vol. 30, article id 100572
Keywords [en]
Information systems, performance management, integration, humanitarian supply chain, lead-time effectiveness, disaster preparedness
National Category
Economics and Business
Research subject
Economy, Business administration; Economy, Logistics; Social Sciences
Identifiers
URN: urn:nbn:se:hj:diva-73571DOI: 10.1016/j.pdisas.2026.100572OAI: oai:DiVA.org:hj-73571DiVA, id: diva2:2092656
Funder
Linnaeus UniversityAvailable from: 2026-08-17 Created: 2026-08-17 Last updated: 2026-08-17Bibliographically approved
In thesis
1. Enabling Lead-Time Effectiveness in Humanitarian Supply Chains: Integration through performance management and information systems
Open this publication in new window or tab >>Enabling Lead-Time Effectiveness in Humanitarian Supply Chains: Integration through performance management and information systems
2026 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Humanitarian supply chains (HSCs) operate under severe time constraints and uncertainty, where delays in aid delivery can result in prolonged suffering and loss of life. This dissertation explores how lead-time effectiveness—a critical performance outcome—can be enabled in HSCs through integration between humanitarian organizations (HOs) and donors. Performance management and information systems are proposed as mechanisms supporting this integration during disaster preparedness. This dissertation employs a mixed-methods approach, combining systematic literature reviews, multiple-case studies, and survey-based empirical analysis. Five appended papers collectively address four research questions by (1) conceptualizing lead-time effectiveness holistically, (2) explaining integration challenges and mechanisms through agency theory, (3) adapting and applying performance management for integration, and (4) examining how information systems influence integration in performance management. Key findings reveal a holistic conceptualization of lead‑time effectiveness as lead‑times across humanitarian supply chain actors, resources, and activities planned in the disaster preparedness stage and enabled in the disaster response stage, contributing to timeliness, reliability, accuracy, and beneficiary satisfaction. This dissertation also develops a dictionary of performance metrics for lead-time effectiveness, so HOs and donors can define and measure them. The application of these metrics depends on HOdonorintegration. Integration remains challenging due to agency assumptions, including self-interest, bounded rationality, and goal conflicts. Agency theory explains these challenges and provides a basis for identifying mechanisms to address them. One mechanism is performance management, which supports integration through five activities: selecting performance variables, defining metrics, setting targets, measuring, and analyzing/acting. An adapted performance management framework for HSCs is proposed, emphasizing disaster preparedness and providing recommendations. Another mechanism is information systems, which support integration in performance management: characteristics (e.g., standardization) and capabilities (e.g., adaptability) significantly influence information for joint activities, whereas information flow remains constrained by, e.g., access restrictions and resource limitations. Suggestions include shared data formats, joint reporting templates, and staff training. Together, these contributions develop an updated conceptual framework and a pathway showing how performance management and information systems support integration and enable lead-time effectiveness in humanitarian supply chains, offering theoretical and practical implications to strengthen disaster preparedness for a better response.

Place, publisher, year, edition, pages
Växjö: Linnaeus University Press, 2026. p. 161
Keywords
Humanitarian supply chains, lead-time effectiveness, integration, performance management, information systems, disaster preparedness, agency theory
National Category
Social Sciences Economics and Business Business Administration
Research subject
Economy, Business administration; Economy, Logistics; Social Sciences
Identifiers
urn:nbn:se:hj:diva-73566 (URN)10.15626/LUD.614.2026 (DOI)9789180824422 (ISBN)9789180824439 (ISBN)
Public defence
2026-05-08, Sal Weber, Campus Växjö Universitetsplatsen 1, 352 52, 09:00 (English)
Opponent
Supervisors
Available from: 2026-08-17 Created: 2026-08-17 Last updated: 2026-08-17Bibliographically approved

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Jayadi, Ester LisnatiForslund, Helena

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