Introduction (and aim) – Digital tools have become increasingly important in the

construction industry by, among other things, improving communication, streamlining

working methods and information management. In line with the rapid digital

development, there is a need to further develop existing digital tools to support a more

efficient working method. This thesis focuses on work order systems used between

clients and contractors within municipal framework agreements for paving work. The

aim of this study is to identify the requirements and needs of both clients and contractors

and to examine the parties' perceptions regarding who should be responsible for

providing it. This is to provide information on the direction in which this digital solution

will need to be developed.

Method – The study is a combined quantitative survey and qualitative case study with

two different data collection techniques, a questionnaire survey and semi-structured

interviews.

Results – The results show that there are several challenges in today's work order

management in work order systems for both municipal clients and contractors. The

results also show that (82.2 %) of municipal clients do not currently require the

contractor to provide a digital solution for work order systems, but that (33.3 %) will

likely start to do so in future procurements (within 4 years). Recurring requirements

and needs of municipal clients are status management, orders with map function/photo

documentation in the field and in the office, orders with AMA codes and/or hourly and

á prices, access to diaries and self-checks and traceable communication (e.g. date of

status change and version history). For contractors, there is a recurring need to receive

clear and informative orders, a user-friendly system and to be able to integrate work

order systems with project management systems by providing it themselves. There are

different opinions regarding which party should be responsible for providing the digital

solution for work order systems. However, the results show clear reasons why

municipal clients want or do not want to provide the system themselves.

Analysis – Analysis of the empirical data from the interviews was carried out through

qualitative data analysis, while analysis of the empirical data from the survey was

carried out through quantitative data analysis.

Discussion – The discussion of the results shows that the study's results are consistent

with previous research. Currently, municipal clients have limited requirements for

digital work order systems, but a change with increased requirements can be expected.

Municipal clients' recurring requirements for what should be included in the digital

work order system solution are largely uniform and consistent with what occurs in

procurements today.