IT Security in Small and Medium-Sized Enterprises: A Qualitative Study on Drivers and Barriers regarding IT security investments and SOC-functions Prioritization
2026 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE credits
Student thesis
Abstract [en]
Small and medium-sized enterprises (SMEs) face increasing exposure to cyberattacks while operating under significant constraints related to limited budgets, scarce in-house cybersecurity expertise, and low security maturity. This study examines two interrelated questions: what drivers and barriers determine when SMEs invest in IT security, and how Security Operations Center (SOC) functions can be prioritized under resource constraints. The study applies a qualitative approach based on nine semi-structured interviews with five SME decision-makers and four cybersecurity professionals, analyzed through abductive thematic analysis. The findings show that SME investments in IT security are primarily reactive and event-driven, triggered by direct incidents or enforceable external pressures such as regulatory, customer, and insurance requirements. These drivers operate against mutually reinforcing internal barriers, including the perception of security as a pure cost, lack of internal competence, and structural dependence on external providers. For SOC prioritization, the study identifies a previously overlooked "Before SOC" phase emphasizing consequence analysis, activation of paid-for license features, and environment inventory. Endpoint Detection and Response with automated response and phishing detection emerge as the highest-priority core functions. The findings are synthesized into a three-phase prioritization model.
Place, publisher, year, edition, pages
2026. , p. 69
Keywords [en]
Small and Medium-Sized Enterprises (SMEs), Cyber Resilience, Cybersecurity Investment, Qualitative Study, Security Operations Center (SOC), SOC Prioritization
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hj:diva-73464OAI: oai:DiVA.org:hj-73464DiVA, id: diva2:2089266
Subject / course
JTH, Informatics
Supervisors
Examiners
2026-08-032026-08-022026-08-03Bibliographically approved