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  • 51.
    Özturkcan, Selcen
    et al.
    Faculty of Communication, Bahçeşehir Üniversitesi, Istanbul, Turkey.
    Kasap, N.
    School of Management, Sabanci University, Istanbul, Turkey.
    Cevik, M.
    School of Management, Sabanci University, Istanbul, Turkey.
    Zaman, T.
    School of Management, Massachusetts Institute of Technology, Cambridge, MA, United States.
    An analysis of the Gezi Park social movement tweets2017In: Aslib Journal of Information Management, ISSN 2050-3806, E-ISSN 2050-3814, Vol. 69, no 4, p. 426-440Article in journal (Refereed)
    Abstract [en]

    Purpose: Twitter usage during Gezi Park Protests, a significant large-scale connective action, is analyzed to reveal meaningful findings on individual and group tweeting characteristics. Subsequent to the Arab Spring in terms of its timing, the Gezi Park Protests began by the spread of news on construction plans to build a shopping mall at a public park in Taksim Square in Istanbul on May 26, 2013. Though started as a small-scale local protest, it emerged into a series of multi-regional social protests, also known as the Gezi Park demonstrations. The paper aims to discuss these issues. Design/methodology/approach: The authors sought answers to three important research questions: whether Twitter usage is reflective of real life events, what Twitter is actually used for, and is Twitter usage contagious? The authors have collected streamed data from Twitter. As a research methodology, the authors followed social media analytics framework proposed by Fan and Gordon (2014), which included three consecutive processes; capturing, understanding, and presenting. An analysis of 54 million publicly available tweets and 3.5 million foursquare check-ins, which account to randomly selected 1 percent of all tweets and check-ins posted from Istanbul, Turkey between March and September 2013 are presented. Findings: A perceived lack of sufficient media coverage on events taking place on the streets is believed to result in Turkish protestors’ use of Twitter as a medium to share and get information on ongoing and planned demonstrations, to learn the recent news, to participate in the debate, and to create local and global awareness. Research limitations/implications: Data collection via streamed tweets comes with certain limitations. Twitter restricts data collection on publicly available tweets and only allows randomly selected 1 percent of all tweets posted from a specific region. Therefore, the authors’ data include only tweets of publicly available Twitter profiles. The generalizability of the findings should be regarded with concerning this limitation. Practical implications: The authors conclude that Twitter was used mainly as a platform to exchange information to organize street demonstrations. Originality/value: The authors conclude that Twitter usage reflected Street movements on a chronological level. Finally, the authors present that Twitter usage is contagious whereas tweeting is not necessarily.

  • 52. Özturkcan, Selcen
    et al.
    Kasap,, N.
    Eryarsoy, E.
    M-Devlet [M- Government]: Fırsatlar ve Engeller Üzerine Bir Analiz [An Analysis of Threats and Opportunities]2009Conference paper (Refereed)
  • 53.
    Özturkcan, Selcen
    et al.
    İstanbul Bilgi Üniversitesi, Sosyal Bilimler Enstitüsü, Eyüp, İstanbul.
    Kasap, Nihat
    Sabancı Üniversitesi, Yönetim Bilimleri Fakültesi, Tuzla, İstanbul.
    Eryarsoy, Enes
    Sabancı Üniversitesi, Yönetim Bilimleri Fakültesi, Tuzla, İstanbul.
    M-Devlet Kullanici Kabul Potansiyeli. [M-Government User Acceptance Model]: Kumeleme Analizi ve Karar Agaci Yaklasimi. [Cluster Analysis and Decision Tree Approach]2012In: C.Ü. İktisadi ve İdari Bilimler Dergisi, E-ISSN 1303-1279, Vol. 3, no 2, p. 87-111Article in journal (Refereed)
    Abstract [en]

    M-government, a precedent of e-government, has been pursuing its emergence. Citizens need to possess a computer and access to an Internet service to benefit from the e-government services. Penetration of e-government usage is hindered by the citizens’ computer literacy, which has not yet reached the desired levels. On the other hand, a closer look at the Turkey’s cellular phone device park and mobile service coverage reveals that the device park mainly consists of new generation phones, a significant portion of the adult population owns at least one mobile phone, the majority of the landscape is covered by fast and affordable 3G Internet services. Hence, adoption of m-government approach in Turkey may bring several important advantages. This paper aims to contribute to the m-government literature by examining the user acceptance model of m-government in Turkey

  • 54.
    Özturkcan, Selcen
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Administration.
    Merdin-Uygur, Ezgi
    Will robots conquer services? Attitudes towards anthropomorphic service robots2018Conference paper (Refereed)
  • 55.
    Özturkcan, Selcen
    et al.
    Istanbul Bilgi Univ, Istanbul, Turkey..
    Sengun, Sercan
    Istanbul Bilgi Univ, Istanbul, Turkey..
    Pleasure in Pain: How Accumulation in Gaming Systems Can Lead to Grief2016In: Gamer Psychology and Behavior / [ed] Bostan, B, Springer, 2016, p. 41-55Chapter in book (Refereed)
    Abstract [en]

    This chapter applies the concepts of regulatory focus and regulatory fit into gaming structures and articulates their effects especially inside massively multiplayer games to understand the behavior of players inside gaming structures, as well as emotional transitions associated with them.

  • 56.
    Özturkcan, Selcen
    et al.
    Kadir Has University, Istanbul, Turkey.
    Tuncalp, D.
    Istanbul Technical University, İstanbul, Turkey.
    Case study 8: IGaranti: Expanding the frontiers of mobile banking innovation2016In: Services Marketing Cases in Emerging Markets: An Asian Perspective, Springer, 2016, p. 89-106Chapter in book (Refereed)
    Abstract [en]

    iGaranti have claimed many awards and recognitions, in addition to the wide press coverage. Two years into its launch, iGaranti counted for an active user base of 110 k. However, the spread of its reach was only about 2?% of the active mobile banking users in the market. Mr. Yilmaz worried about the bottlenecks that had limited further user acceptance and engagement. 

  • 57.
    Özturkcan, Selcen
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Administration.
    Tuncalp, D.
    The Rise and the Fall of TazeDirekt.com: The Branding Charm or the Operational Basics2018In: Case Studies in Food Retailing and Distribution: A volume in the Consumer Science and Strategic Marketing series / [ed] John Byrom and Dominic Medway, Elsevier, 2018Chapter in book (Refereed)
  • 58.
    Özturkcan, Selcen
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Administration.
    Yolbulan Okan, Elif
    Introduction2018In: Marketing Management in Turkey / [ed] Selcen Ozturkcan and Elif Yolbulan Okan, Emerald Group Publishing Limited, 2018, p. 3-8Chapter in book (Other academic)
  • 59.
    Özturkcan, Selcen
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Administration. Bahçeşehir University, Turkey.
    Yolbulan Okan, ElifBahçeşehir University, Turkey.
    Marketing Management in Turkey2018Collection (editor) (Refereed)
  • 60.
    Özturkcan, Selcen
    et al.
    Istanbul Bilgi University, Turkey.
    Şengün, S.
    Istanbul Bilgi University, Turkey.
    Gaining reward vs. avoiding loss: When does gamification stop being fun?2015In: Emerging Research and Trends in Gamification / [ed] Harsha Gangadharbatla, Donna Z. Davis, IGI Global, 2015, p. 48-71Chapter in book (Refereed)
    Abstract [en]

    This chapter enhances the dyadic gain-loss concept by presenting findings of a research project on uncovering whether the efficiency component of gamification could be better attained by balancing a shift from gain to loss, or completely avoiding it altogether. The gamification of any system requires a good selection and balance of game design elements to make the overall experience fun, as well as gaming emotions to keep it intrinsically rewarding. However, if not designed properly, participators of a gamified system that expect the prospect of gaining rewards, may ultimately realize a shift of engagement from gain to avoiding losses any earned status, badge, experience, or popularity often defined within the periphery of the gamified system. Findings reveal changing levels of motivation within different participatory foci, where loss avoidance (punishment scenarios) generates more motivation than the prospect of gaining rewards.

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