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  • 501.
    Vimarlund, Vivian
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik. KI.
    Davoody, Nadia
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik. KI.
    Koch, Sabine
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Steps to consider for effective decision making when selecting and prioritizing eHealth services2013Ingår i: Medinfo 2013 / [ed] Christoph Ulrich Lehmann, Elske Ammenwerth, Christian Nøhr, 2013, Vol. 192, s. 239-243Konferensbidrag (Refereegranskat)
    Abstract [en]

    Making the best choice for an organization when selecting IT applications or eHealth services is not always easy as there are a lot of parameters to take into account. The aim of this paper is to explore some steps to support effective decision making when selecting and prioritizing eHealth services prior to implementation and/or procurement. The steps presented in this paper were identified by interviewing nine key stakeholders at Stockholm County Council. They are supposed to work as a guide for decision making and aim to identify objectives and expected effects, technical, organizational, and economic requirements, and opportunities important to consider before decisions are taken. The steps and their respective issues and variables are concretized in a number of templates to be filled in by decision makers when selecting and prioritizing eHealth services.

  • 502.
    Vimarlund, Vivian
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Keller, Christina
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    The many faces of implementation2014Rapport (Övrigt vetenskapligt)
    Abstract [sv]

    Implementering av förändringar och innovationer i organisationer har uppmärksammats av forskare sedan 1970-talet. Men trots en omfattande forskning, misslyckas implementeringsprojekt i organisationer och företag nationellt och internationellt fortfarande i stor utsträckning.

    Syftet med denna rapport är att presentera en översikt över förutsättningarna för framgångsrik implementering av IT-baserade innovationer inom komplexa organisationer och de ändrade policys som följer av innovationen. Den kunskap som presenteras i rapporten kan vara av betydelse för beslutsfattare, chefer och individer som behöver planera hur man går från ett pilotprojekt till en genomgripande implementering som är förankrad i hela organisationen.

    För att uppfylla syftet med rapporten ställdes följande forskningsfrågor:

    • Var har implementeringsstudierna genomförts?

    • Vilka är i fokus för genomförandet, det vill säga det som genomförs?

    • Vilka teorier, modeller, ramverk och metoder för datainsamling används i studier genomförande?

    • Vilka är de framgångsfaktorer och hinder för genomförandet?

    En systematisk litteraturstudie genomfördes av forskningsstudier av implementering publicerade under perioden 2009-2014 inom områdena e-hälsa, utbildning, militärt försvar och transporter. En majoritet av studierna utfördes av forskare från USA och Europa. Fokus för implementering var olika former av policys och innovationer baserade på informationsteknik.

    Hälften (ca 50 %) av de granskade studierna utfördes induktivt, utan någon vägledande teori, modell eller ramverk. När teorier, modeller och ramverk användes, kom de från akademiska ämnen såsom nationalekonomi, sociologi, statsvetenskap, organisationsforskning, management och informationssystem och användes för att förklara adoption av policys eller informationsteknik. Implementeringsstudier på utbildningsområdet vägleddes av teorier, modeller och ramverk i större utsträckning än forskningsstudierna inom e-hälsa, försvar och transporter. En majoritet av de granskade forskningsstudierna tillämpade fallstudier som forskningsansats och semistrukturerade intervjuer som den vanligaste metoden för datainsamling.

    De framgångsfaktorer för implementering som nämns i de granskade studierna var att skapa gemensam förståelse av implementeringsprocessen hos intressenter, att tillämpa professionell projektledning och resurshantering i implementeringsprocessen, att använda en stark vägledande koalition och förändringsagenter samt att erbjuda slutanvändarna mervärde från den förändring eller innovation som skall implementeras. Vanliga hinder för implementering var bristen på finansiering och styrning, bristande intressenthantering, tekniska problem och slutanvändare som inte fann något mervärde i den implementerade förändringen eller innovation.

  • 503.
    Vimarlund, Vivian
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Koch, Sabine
    Health Informatics Centre, Department of Learning, Informatics, Management and Ethics.
    Identifying Where the Values Come from IT-Innovations in Health and Social Care2012Ingår i: Intelligent Information Management, ISSN 2160-5912, E-ISSN 2160-5920, Vol. 4, nr 5A, s. 296-308Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Studies aimed to capture the effects of IT-innovations in health and social care have shown that there is a gap between expected and factual outcomes. Many decision makers feel the need to articulate an ideal end-state for their organiza-tions. Striking the balance between novelty and believability of such an ideal end-state is often tricky and they become neither satisfied with the ideal not the visioning. In this study, we explore the contribution of IT-innovations to health and social care. The results showed that coherence between context and IT-innovation is important to capture effects and outcomes. Being coherent rather than visionary contributes to identify where you are, as an organization, and to capture effects and outcomes that “make sense” in the context in question. The paper makes an exposition from the model building, algorithm design to performance analysis and contributes to the academic prosperity in Intelligent In-formation Management The knowledge generated is expected to provide input when identifying goals that IT-investments are supposed to achieve.

  • 504.
    Vimarlund, Vivian
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik. Högskolan i Jönköping, Hälsohögskolan, HHJ. IMPROVE (Improvement, innovation, and leadership in health and welfare). Department of Computer and Information Science/Human-Centered Systems, Linköping University, Linköping, Sweden.
    Kuziemsky, Craig
    University of Ottawa, Ottawa, Canada.
    Nøhr, Christian
    Aalborg University, Aalborg, Denmark.
    Nykänen, Pirkko
    University of Tampere, Tampere, Finland.
    Nikula, Nicolas
    Post-Nord, Stockholm, Sweden.
    Brokers as catalysts for the e-health market2017Ingår i: Intelligent Information Management, ISSN 2160-5912, E-ISSN 2160-5920, Vol. 9, nr 5, s. 177-188Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    In this study we use the experiences from the service industry and explore pre-requisites of the e-health market which will need to achieve to stimulate both sides of the market (vendors, healthcare organizations, government, institutions, corporations and services organizations) to interact with each other and develop demand driven services and social innovations. The results presented in this paper may be of interest for decision makers, industries (e.g. software or technology designers), small and medium enterprises (SME) and entrepreneurs with an interest in becoming a part of the e-health market, and for consumers (e.g. healthcare personnel and patients) that are willing to influence the market through their choices. The outcomes of the study shown that the role of virtual brokers is essential to the further development of a sustainable e-health market globally because its role as catalyst for interaction between the two-sides of the markets, its effects on the reduction of competitive constrains, its effects on the accessibility to broader network of actors and its effects on the support of public-private exchanges of knowledge and experience.

  • 505.
    Vimarlund, Vivian
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik. Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Centre for Information Technology and Information Systems (CenITIS). Högskolan i Jönköping, Hälsohögskolan, The Jönköping Academy for Improvement of Health and Welfare. Linköping University, Linköping, Sweden.
    Mettler, T.
    University of Lausanne, Lausanne, Switzerland.
    Business models in two-sided markets (analysis of potential payments and reimbursement models that can be used)2016Ingår i: E-health two-sided markets: Implementation and business models / [ed] Vivian Vimarlund, Elsevier, 2016, s. 173-185Kapitel i bok, del av antologi (Refereegranskat)
    Abstract [en]

    Business models play an important role in establishing sustainable intermediary platforms for e-health services in two-sided markets. In this chapter, we describe different types of business models and potential revenue and reimbursement schemes based on the Swedish HealthForMe platform. In doing so, we also discuss many of today's open questions and challenges to be addressed by intermediaries operating in two-sided e-health markets. We conclude this chapter by providing an overview of key implications and success factors for owners of such intermediary platforms, and offer an outlook to focal research areas within the context of business models for two-sided markets.

  • 506.
    Vimarlund, Vivian
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik. Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Centre for Information Technology and Information Systems (CenITIS). Högskolan i Jönköping, Hälsohögskolan, The Jönköping Academy for Improvement of Health and Welfare. Linköping University, Linköping, Sweden.
    Mettler, T.
    University of Lausanne, Lausanne, Switzerland.
    Introduction to the ecosystem for two-sided markets, barriers and facilitators2016Ingår i: E-health two-sided markets: Implementation and business models / [ed] Vivian Vimarlund, Elsevier, 2016, s. 3-15Kapitel i bok, del av antologi (Övrigt vetenskapligt)
    Abstract [en]

    Two-sided markets arise in situations in which there are externalities and in which transaction costs, broadly considered, prevent the two sides from solving this externality directly. In the e-health market, the expansion of the Internet economy has shown to be significant in stimulating the entry of business organizations, many of which are already in two-sided markets.An e-health two-sided market needs to offer sustainable structures, i.e., an ecosystem to support a flexible model that must meet unexpected demand and at the same time be able to handle high demand peaks and long periods if needed. In this chapter we introduce key concepts and factors that are of relevance in two-sided markets. We further discuss the fundamental role of two-side market ecosystem in enabling parties to realize gains from trade or other interactions by reducing the transactions costs of finding each other and interacting. Hence, e-health market ecosystems first and foremost need to be designed for adaptability and network effects. We discuss issues that influence the sustainability and further development of a two-sided e-health market.

  • 507.
    Vimarlund, Vivian
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Wass, Sofie
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Big data, smart homes and ambient assisted living2014Ingår i: IMIA Yearbook of Medical Informatics, ISSN 0943-4747, s. 143-149Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Objectives: To discuss how current research in the area of smart homes and ambient assisted living will be influenced by the use of big data. Methods: A scoping review of literature published in scientific journals and conference proceedings was performed, focusing on smart homes, ambient assisted living and big data over the years 2011-2014. Results: The health and social care market has lagged behind other markets when it comes to the introduction of innovative IT solutions and the market faces a number of challenges as the use of big data will increase. First, there is a need for a sustainable and trustful information chain where the needed information can be transferred from all producers to all consumers in a structured way. Second, there is a need for big data strategies and policies to manage the new situation where information is handled and transferred independently of the place of the expertise. Finally, there is a possibility to develop new and innovative business models for a market that supports cloud computing, social media, crowdsourcing etc. Conclusions: The interdisciplinary area of big data, smart homes and ambient assisted living is no longer only of interest for IT developers, it is also of interest for decision makers as customers make more informed choices among today's services. In the future it will be of importance to make information usable for managers and improve decision making, tailor smart home services based on big data, develop new business models, increase competition and identify policies to ensure privacy, security and liability.

  • 508.
    Virta, Sari
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Media, Management and Transformation Centre (MMTC). Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik. University of Tampere, Finland.
    Maijanen-Kyläheiko, Päivi
    Lappeenranta University of Technology, Finland.
    Managing Exploration and Exploitation in a Media Organisation: A Capability Approach to Ambidexterity2016Konferensbidrag (Refereegranskat)
    Abstract [en]

    Research question and theoretical approach

    Currently, media managers face extensive challenges in combining the constant demands for operational and organisational change, innovation and creative development with the requirements for higher efficiency and refinements for greater streamlining of the on-going production. In attempts to understand this complex phenomenon, this paper offers a strategic management approach by applying the concepts of ambidexterity and organizational capabilities.

    Ambidexterity refers to an ability to simultaneously exploit current assets and mature markets profitably as well as to explore developmental possibilities for competing in new technologies and markets, utilizing environmental changes and organizational resources to capture new opportunities (O’Reilly & Tushman, 2011; O’Reilly & Tushman 2013; see also March 1991). Achieving both at the same time, i.e. being truly ambidextrous in practice, should enable continuous successful development, but achieving that is difficult and inevitably leads to various tensions and paradoxes on different organisational levels (O’Reilly & Tushman, 2004; Andriopoulos & Lewis, 2009; Raisch, Birkinshaw, Probst & Tushman, 2009). This presents a challenge for media managers aiming at adapting their organisations to both optimize and to innovate (see Küng, 2007). However, there is a lack of theoretical understanding about how the conscious management of ambidexterity actually happens in organisations (O’Reilly & Tushman, 2008; O’Reilly & Tushman, 2011). Media organizations are exceptionally relevant and fruitful cases for discussing ambidexterity, because they do not traditionally separate on-going production, understood as exploitation, and innovative development, approached as exploration, but aim at achieving both simultaneously and effectively.

    The concept of organizational capabilities offers an insightful way to analyse ambidextrous tensions during strategic change. As applied in strategy research, capabilities can be divided hierarchically into operational and dynamic capabilities (Zollo & Winter, 2002; Hine, Parker, Pregelj &Verreynne, 2013). Operational capabilities exploit the existing resources for incremental innovations whereas so called higher-order dynamic capabilities explore new technologies and other resources for radical innovations. In our study, dynamic capabilities are defined as organization’s capacity to sense and seize new opportunities and reconfigure its resource base to address the changing environment (Teece, Pisano & Shuen, 1997; Helfat, Finkelstein, Mitchell, Peteraf, Singh, Teece & Winter, 2007; Teece, 2007). The senior management abilities and competence are crucial in relation to resource allocation and in orchestrating “the complex trade-offs that the simultaneous pursuit of exploration and exploitation requires” (O’Reilly & Tushman, 2011, p. 6). The development of capabilities and managing the inherent tensions is a central, but at the same time a complex executive leadership responsibility in ambidextrous organizations (O’Reilly & Tushman, 2008; O’Reilly & Tushman, 2011).

    Research design

    Empirically, the paper analyses what is characteristic to ambidextrous tensions and their management (prerequisites and requirements) in relation to organizational capabilities on the basis of an empirical case from Yle, the public service broadcaster of Finland. The empirical research material consists of 20 semi-structured in-depth interviews conducted with Yle senior management during winter 2013/14. At the time Yle was taking strategic actions in relation to digitalization of its content production, structures and customer relationship.

    In the interviews, managers were asked about the difficulties, challenges and tensions they have faced during the change process. They were also asked about how they understand the need for change, how they scan the changing media market and make decisions. The analysis approach is qualitative, and the transcribed interviews are analysed according to a thematic analysis and coding method (e.g. Patton, 2002; Miles, Huberman, & Saldaña, 2014) using Atlas.ti data analysis software. The preliminary analysis shows that managers are continuously balancing between exploitation and exploration. Also, ambidextrous tensions seem to underlie strategic thinking and managerial processes and practices on an everyday basis.

    Contributions and managerial implications

    The reasonably new research area around ambidexterity is evolving and growing (e.g. Raisch & Birkinshaw, 2008; Lavie, Stettner & Tushman, 2010). However, in relation to media organisations or media management it has hardly been applied (for a rare example, see Järventie-Thesleff, Moisander & Villi, 2014). The operationalization of ambidexterity with operational and dynamic capabilities offers a fresh and insightful approach for analysing media management in the face of digitalization. The theoretical approach will provide media managers with new insights and practical understanding of e.g. how managing change relates to capabilities and competencies that either exploit and support continuity or explore and create discontinuity, and especially of the ways to tackle the related ambidextrous tensions between exploitation and exploration.

  • 509.
    Västfält, Anders
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Erll, Matthias
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    A Dynamic Resource Allocation Framework for IT Consultancies2011Självständigt arbete på avancerad nivå (masterexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
    Abstract [en]

    This Master thesis provides a framework for analysis of the resource planning and allocation processes within an IT consultant firm. The aim is, to identify information, which can be reflected in an information system.

    The framework has been developed using multi-grounded theory method, considering theories from the areas of information systems design, project business performance, enterprise planning, and project planning. Based on a main process view and hypothesized information requirements, the dynamic processes of sales, project resource planning, miscellaneous activity planning, project portfolio planning, resource allocation and general management are discussed, along with their underlying concepts.

    A case study has been conducted, to test the validity of the framework and to evaluate its applicability. The findings are compared and contrasted to our frame of reference during analysis. From a reflection on the analysis, changes are proposed to the firm under study, as well as our framework.

  • 510.
    Wang, Jingwen
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Khosravi Sereshki, Hami
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    How to implement ITIL successfully?2010Självständigt arbete på avancerad nivå (masterexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
    Abstract [en]

    The purpose of this thesis is to reveal how Information Technology  Infrastructure Library (ITIL) should be implemented in an organization in  an efficient and effective way to achieve the goal of reducing wastage, cutting costs and increasing customers’ satisfaction. There are many books dealing with the ITIL. But these publications do not prescribe how to adopt, adapt or implement the guidelines as part of a service management strategy; it would seem useful to explore implementation strategies which are employed by organizations when they are using ITIL “best practices”.

    This paper seeks to take a study of “How to implement ITIL successfully in organizations”, which could be subdivided into questions of “What steps are necessary to implement ITIL” and “what factors are critical within implementation process”. Although previous researches have made some recommendations generally, this paper investigates the question on that base through comparing consultants’, organizations’ opinion and previous researches.

    This study begins with an overview of ITSM, ITIL, and critical success factors and steps of ITIL implementation. Information about the critical success factors and steps of ITIL implementation were acquired through interviews, emails and questionnaires from responsible staff in some major representative consultancy and organizations.

    The outcomes of our research are fourteen significant steps to implement ITIL and some success factors during implementation, which are vital to have a prosperous ITIL implementation. This research makes a guideline for organizations to understand and carry out the ITIL implementation efficiently.

  • 511.
    Wang, Weixing
    et al.
    Royal Institute of Technology, Stockholm, Sweden.
    Zhao, Weisen
    School of Information Engineering, Chang'an University, Xi'an, Shaanxi, China.
    Huang, Lingxiao
    School of Information Engineering, Chang'an University, Xi'an, Shaanxi, China.
    Vimarlund, Vivian
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik. Linköpings universitet.
    Wang, Zhiwei
    School of Information Engineering, Chang'an University, Xi'an, Shaanxi, China.
    Applications of terrestrial laser scanning for tunnels: a review2014Ingår i: Journal of Traffic and Transportation Engineering (English Edition), ISSN 2095-7564, Vol. 1, nr 5, s. 325-337Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    In recent years, the use of terrestrial laser scanning(TLS)technique in engineering surveys is gaining an increasing interest due to the advantages of non-contact, rapidity, high accuracy, and large scale. Millions of accurate 3D points(mm level accuracy)can be delivered by this technique with a high point density in a short time(up to 1 million points per second), which makes it a potential technique for large scale applications in engineering environments such as tunnels, bridges, and heritage buildings. Tunnels, in particular those with long lengths, create great challenges for surveyors to obtain the satisfactory scanned data. This paper presents a short history of TLS techniques used for tunnels. A general overview of TLS techniques is given, followed by a review of several applications of TLS for tunnels. These applications are classified as: detecting geological features of drilling tunnels, monitoring the geometry of tunnels during excavation, making deformation measurements, and extracting features. The review emphasizes how TLS techniques can be used to measure various aspects of tunnels. It is clear that TLS techniques are not yet a common tool for tunnel investigations, but there is still a huge potential to excavate.

  • 512.
    Wass, Sofie
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    The importance of eHealth innovations: Lessons about patient accessible information2017Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
    Abstract [en]

    Access to digital information and communication has an increasing importance in both the work of healthcare professionals and in patients’ everyday life and has transformed what we do and how we carry out activities. It changes the way in which healthcare is delivered, how information is exchanged within and between organizations and how patients and other actors access and manage information. Currently, innovation is imperative in the healthcare sector and today there is a focus on how different eHealth services can improve healthcare. With increased access to various eHealth services, there is a need to know more about the impact of eHealth innovations on healthcare.

    The aim of this thesis is to acquire more knowledge about eHealth innovations in healthcare. The focus is on prerequisites to realize innovative eHealth services and eHealth services that provide patients with access to health information. The theoretical background addresses innovation, services and business models. This thesis is a compilatory work and includes five qualitative research papers. The first study is an interview study, the second is a literature review and the remaining three are case studies. The data collection consisted of interviews, surveys, workshops and secondary data collected from documents. The interview study and the case studies were performed in the Swedish eHealth setting.

    The research contributes to our understanding of eHealth innovations with insights on prerequisites to realize eHealth innovations and knowledge on patient accessible information. The first study provides a classification of prerequisites that need to be considered to realize innovative eHealth services. When dealing with eHealth services, organizational and sematic interoperability are still a challenge, and they transcend organizational boundaries. This thesis provides knowledge on the recent trend of opening up electronic health records to patients. The knowledge derived from the studies on patient accessible electronic health records show that there is a discrepancy between the perceptions of patients and healthcare professionals. The thesis concludes that patients feel more involved and that the patient-professional relationship improves with patient access to electronic health records, whereas healthcare professionals have concerns about how patients will manage access to health information. This thesis also provides empirical insights on how business models can be represented in a public eHealth setting. By viewing public eHealth services as social innovations, the thesis contributes to the research on business models in a public healthcare setting by incorporating societal value into the representation of the business model.

    The research in this thesis contributes to research in health informatics by discussing issues related to eHealth innovations and patient accessible information. Its practical importance lies in identifying issues that are important when discussing eHealth initiatives and the implications of giving patients online access to their electronic health record.

  • 513.
    Wass, Sofie
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Carlsson, Bertil
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Vimarlund, Vivian
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Korkmaz, Seher
    E-health and Strategic IT, Public Health Care Administration, Stockholm County Council, Stockholm, Sweden.
    Shemeikka, Tero
    E-health and Strategic IT, Public Health Care Administration, Stockholm County Council, Stockholm, Sweden.
    Vég, Anikó
    Department of Healthcare Development, Stockholm County Council, Stockholm, Sweden.
    Exploring the effects of eHealth service innovation2015Ingår i: Health Systems, ISSN 2047-6965, E-ISSN 2047-6973, Vol. 4, nr 3, s. 212-223Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    To analyse the impact of implementation and use of eHealth services is fraught with difficulty, and there is often a gap between expected and identified outcomes. In this paper, we identify innovation effects of an eHealth service by applying a framework that focusses on the expected coherent impacts of implementing an IT innovation and contributes to the body of knowledge on tracking innovation effects of services in eHealth. A case study examines four different care units in a government-funded health-care setting. The results show that the effects in the first two contexts of the framework, the micro level and intra-/interorganisational level, could be clearly identified with regard to the physicians and the organisation. However, effects were lacking in the virtual context when looking beyond the involvement of the stakeholders in the eHealth service. The connections between effects for societal groups and larger societal systems simply could not be made in a satisfactory manner.

  • 514.
    Wass, Sofie
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Vimarlund, Vivian
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik. Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Centre for Information Technology and Information Systems (CenITIS). Linköping University, Linköping, Sweden.
    Business models in public eHealth2016Ingår i: 24th European Conference on Information Systems, ECIS 2016, 2016Konferensbidrag (Refereegranskat)
    Abstract [en]

    Several countries develop strategies and policies to foster the use of eHealth services and stress the importance of business models to develop and implement digital services. Previous research on business models has however mostly focused on the private setting or a healthcare setting with multi-payer or market-based financial systems. In this paper, we explore the use of business models in eHealth as well as the consistency of such a model in a public healthcare setting. The study is performed through a case study of an eHealth service and to which we apply a business model framework. Data have been collected through interviews, documents and project meetings. The results show that all parts of the business model could be identified and provide an overview of the service but no clear guidance on how to reach a sustainable value in the future. It seems that, in the case of public healthcare, there is a need to add the notion of a societal value as well as issues related to future governance for the diffusion of the service to make the business model and the service sustainable.

  • 515.
    Wass, Sofie
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Vimarlund, Vivian
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Centre for Information Technology and Information Systems (CenITIS).
    Challenges of Stimulating a Market for Social Innovation: Provision of a National Health Account2015Ingår i: Digital healthcare empowering Europeans - Proceedings of the 26th Medical Informatics in Europe Conference, MIE 2015, Madrid, May 27th-29th 2015. / [ed] Ronald Cornet, Lăcrămioara Stoicu-Tivadar, Alexander Hörbst, Carlos Luis Parra Calderón, Stig Kjær Andersen, Mira Hercigonja-Szekeres, IOS Press, 2015, Vol. 210, s. 546-550Konferensbidrag (Refereegranskat)
    Abstract [en]

    Innovation in healthcare can be associated with social innovation and the mission to contribute to a shared value that benefits not only individuals or organizations but the society as a whole. In this paper, we present the prerequisites of stimulating a market for social innovations by studying the introduction of a national health account. The results show that there is a need to clarify if a national health account should be viewed as a public good or not, to clarify the financial responsibilities of different actors, to establish clear guidelines and to develop regulations concerning price, quality and certification of actors. The ambition to stimulate the market through a national health account is a promising start. However, the challenges have to be confronted in order for public and private actors to collaborate and build a market for social innovations such as a national health account.

  • 516.
    Wass, Sofie
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Vimarlund, Vivian
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik. Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Centre for Information Technology and Information Systems (CenITIS). Department of Computer Science, Linköping University, Sweden .
    Healthcare in the age of open innovation – A literature review2016Ingår i: Health Information Management Journal, ISSN 1833-3583, E-ISSN 1833-3575, Vol. 45, nr 3, s. 121-133Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Background: In spite of an increased interest in open innovation and strategies that call for an increased collaboration between different healthcare actors, there is a lack of open innovation research in public contexts.

    Objective: This article presents the results of a review regarding the healthcare sector’s engagement in open innovation as well as constraining factors and positive outcomes of open innovation in healthcare.

    Method: The literature search focused on papers published in English between 2003 and 2014. Based on specified inclusion criteria, 18 articles were included.

    Results: Results reveal that most studies focus on inbound open innovation where external knowledge is integrated with the internal knowledge base at an initial phase of the innovation process. Innovation primarily results in products and services through innovation networks. We also identified constraining factors for open innovation in healthcare, including the complex organizations of healthcare, the need to establish routines for capturing knowledge from patients and clinicians, regulations and healthcare data laws as well as the positive outcome patient empowerment.

    Conclusion: The healthcare sector’s engagement in open innovation is limited, and it is necessary to perform further research with a focus on how open innovation can be managed in healthcare. 

  • 517.
    Wass, Sofie
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Vimarlund, Vivian
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik. Högskolan i Jönköping, Hälsohögskolan, HHJ. IMPROVE (Improvement, innovation, and leadership in health and welfare). Department of Computer and Information Science/Human-Centered Systems, Linköping University, Linköping, Sweden.
    I got 99 problems, and eHealth is one2017Ingår i: Proceedings of the 16th World Congress on Medical andHealth Informatics (MedInfo), Hangzhou, China, 2017 / [ed] A. V. Gundlapalli, M. C. Jaulent, MC, & D. Zhao, IOS Press, 2017, Vol. 245, s. 258-262Konferensbidrag (Refereegranskat)
    Abstract [en]

    Many eHealth initiatives are never implemented or merely endas pilot projects. Previous studies report that organizational,technical and human issues need to be properly taken into considerationif such initiatives are to be successful. The aim of thispaper is to explore whether previously identified challengeswithin the area have remained in the Swedish eHealth settingor whether they have changed. After interviewing experts ineHealth, we present a classification of areas of concern. Recurrenceof previously identified challenges was found, but alsonew issues were identified. The results of the study indicate thatthere is a need to consider organisational and semantic issueson both national and international levels. Legal and technicalchallenges still exist but it seems even more important tosupport eHealth initiatives financially, increase practitioners’knowledge in health informatics and manage new expectationsfrom patients.

  • 518.
    Wass, Sofie
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Vimarlund, Vivian
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik. Högskolan i Jönköping, Hälsohögskolan, HHJ. IMPROVE (Improvement, innovation, and leadership in health and welfare). Linköping University, Sweden.
    Same, same but different: Perceptions of patients’ online access to electronic health records among healthcare professionals2019Ingår i: Health Informatics Journal, ISSN 1460-4582, E-ISSN 1741-2811, Vol. 25, nr 4, s. 1538-1548Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    In this study, we explore how healthcare professionals in primary care and outpatient clinics perceive the outcomes of giving patients online access to their electronic health records. The study was carried out as a case study and included a workshop, six interviews and a survey that was answered by 146 healthcare professionals. The results indicate that professionals working in primary care perceive that an increase in information-sharing with patients can increase adherence, clarify important information to the patient and allow the patient to quality-control documented information. Professionals at outpatient clinics seem less convinced about the benefits of patient accessible electronic health records and have concerns about how patients manage the information that they are given access to. However, the patient accessible electronic health record has not led to a change in documentation procedures among the majority of the professionals. While the findings can be connected to the context of outpatient clinics and primary care units, other contextual factors might influence the results and more in-depth studies are therefore needed to clarify the concerns.

  • 519.
    Wass, Sofie
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Vimarlund, Vivian
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik. Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Centre for Information Technology and Information Systems (CenITIS). Högskolan i Jönköping, Hälsohögskolan, HHJ. IMPROVE (Improvement, innovation, and leadership in health and welfare). Department of Computer and Information Science, Linköping University, Sweden .
    The Role of ICT in Home Care2017Ingår i: Context Sensitive Health Informatics: Redesigning Healthcare Work / [ed] Christian Nøhr, Craig E. Kuziemsky, Zoie Shui-Yee Wong, IOS Press, 2017, Vol. 241, s. 153-158Konferensbidrag (Refereegranskat)
    Abstract [en]

    With an ageing population and limited resources, ICT is often mentioned as a solution to support elderly people in maintaining an independent and healthy lifestyle. In this paper, we describe how ICT can support access to information and rationalization of work processes in a home care context. We do this by modelling the workflow and identifying the possible impact of ICT. The results show a complex process and indicate that the available resources are not used in the best possible way. The introduction of ICT could increase patient safety by reducing the risk of misplacing information about the care recipients and at the same time provide real time information about the care recipients’ needs and health at the point of care. However, to rationalize the work processes there is a need to combine ICT with a changed procedure for handling keys.

  • 520.
    Wass, Sofie
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Vimarlund, Vivian
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik. Högskolan i Jönköping, Hälsohögskolan, HHJ. IMPROVE (Improvement, innovation, and leadership in health and welfare). Department of Computer and Information Science/Human-Centered Systems, Linköping University, Sweden.
    The Role of PAEHRs in Patient Involvement2018Ingår i: Journal of medical systems, ISSN 0148-5598, E-ISSN 1573-689X, Vol. 42, nr 11, artikel-id 210Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    With increased patient access to data, healthcare services are experiencing change where patients are moving away from being mere passive actors towards becoming more active and involved participants. In this paper, we explore the role of patient accessible electronic health records (PAEHRs) with respect to this increase in patient involvement. The study was performed as a case study and included nine interviews with patients and a survey that was responded to by 56 patients. Our results show that PAEHRs have a role in the enhancement of patient involvement because PAEHRs (i) foster a more balanced relationship between patients and healthcare professionals and (ii) increase access to information.

  • 521.
    Wass, Sofie
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Vimarlund, Vivian
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik. Högskolan i Jönköping, Hälsohögskolan, HHJ. IMPROVE (Improvement, innovation, and leadership in health and welfare).
    Ros, Axel
    Högskolan i Jönköping, Hälsohögskolan, HHJ. IMPROVE (Improvement, innovation, and leadership in health and welfare).
    Exploring patients’ perceptions of accessing electronic health records: Innovation in healthcare2019Ingår i: Health Informatics Journal, ISSN 1460-4582, E-ISSN 1741-2811, Vol. 25, nr 1, s. 203-215Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The more widespread implementation of electronic health records has led to new ways of providing access to healthcare information, allowing patients to view their medical notes, test results, medicines and so on. In this article, we explore how patients perceive the possibility to access their electronic health record online and whether this influences patient involvement. The study includes interviews with nine patients and a survey answered by 56 patients. Our results show that patients perceive healthcare information to be more accessible and that electronic health record accessibility improves recall, understanding and patient involvement. However, to achieve the goal of involving patients as active decision-makers in their own treatment, electronic health records need to be fully available and test results, referrals and information on drug interactions need to be offered. As patient access to electronic health records spreads, it is important to gain a deeper understanding of how documentation practices can be changed to serve healthcare professionals and patients.

  • 522.
    Weigand, Hans
    et al.
    Tilburg University, The Netherlands.
    Lind, Mikael
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    On the Pragmatics of Network Communication2008Ingår i: Proceedings of the 3rd International Conference on the Pragmatic Web, ACM Digital Libraries , 2008, s. 49-58Konferensbidrag (Refereegranskat)
    Abstract [en]

    Because of globalization and the rise of Internet, the competitive environment of firms is undergoing a fundamental change. Firms are increasingly forced to collaborate in networks. At the same time, social networks are growing tremendously in use and in functionality. In this paper, the current network era is perceived from a communication perspective. How do people communicate in a network? How could the communication be improved? For the analysis we draw on the Language Action Perspective (LAP). Central to this analysis is the question what people try to achieve by communication in social terms. At its inception, LAP was used in an intra-organizational context. The question is whether the same analysis and the same models are also applicable in a network context.

  • 523.
    White, Ciaran
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Security in Cloud Computing Environments2019Självständigt arbete på avancerad nivå (masterexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
    Abstract [en]

    Cloud Computing Security is an important theme connected to international privacy laws such as the European GDPR. Companies are required to secure their systems and encrypt sensible personal data to an appropriate level. This leads to different security measures and security solutions in different companies and industries. The purpose of the study was to identify suitable security measures and data encryptions in different company settings and their connection to Cloud Computing environments. A literature review and a multiple case study in four different companies from different industries were conducted. The findings were then analysed in a cross-case analysis split into the focus areas of Cloud Computing, Security issues and measures and different encryption methods. Based on these results, a model was developed combining both the findings from the review and the case-study, emphasizing the importance of appropriate security measures implemented in the Cloud Computing environment for both clients and service providers as well as the importance of the underlying trust requirements to enable a successful joint-venture. The final discussion addresses theoretical, ethical and managerial implications as well as the limitations. Finally, an outlook on future research topics in the field of Cloud Computing, IT Security and Encryption Methods is given and discussed.

  • 524.
    Wismén, May
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Kunskapsprocesser inom hälso- och sjukvård: En studie av kunskapsintegrering mellan laboratorium och dess kunder2004Licentiatavhandling, monografi (Övrigt vetenskapligt)
    Abstract [en]

    Ett väl fungerande samarbete mellan olika specialiteter inom hälso- och sjukvård är grundläggande för att patienter ska få en säker och bra vård. Kliniska laboratorier tillför genom sina analyser viktiga pusselbitar för diagnos och behandling, vilket då kräver en integrering av kunskap mellan laboratorium och dess kunder. I det dagliga arbetet sker denna integrering primärt via ett informationssystem bestående av remisser och svar.

    Syftet med studien är att ur ett relationsperspektiv beskriva, tolka och förklara den integrering av kunskap som sker mellan olika grupper inom hälso- och sjukvård innan ett datoriserat informationssystem införs. En kvalitativ, tolkande fallstudie har genomförts vid ett mikrobiologiskt laboratorium och fyra av dess kunder. I studien har två teoretiska källor, communities of practice och kunskapsepisoder, sammanfogats till en övergripande analysmodell och med hjälp av denna samt kompletterande teorier har analys av det empiriska materialet skett.

    Resultatet från studien visar att den kunskap som integreras består av en kombination av tyst och explicit samt individuell och organisatorisk kunskap. Kunskapen byggs successivt upp hos såväl individer som grupper och för att kunskapsintegreringen ska lyckas måste det finnas förståelse för varandras perspektiv samt en vilja att förändra existerande kunskap. De hinder för integrering som identifierats är brist på feedback, individernas intresse och motivation, tid för reflektion samt forum för perspektivskapande.

    Studien visar också att den framtagna analysmodellen lämpar sig väl för att beskriva, tolka och förklara kunskapsintegrering som en del av dagliga arbetsprocesser.

  • 525.
    Wismén, May
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Carlsson, Sven
    A relational perspective on knowledge integration between self-contained work groups: a case study in the health care sector2006Ingår i: Advances in Information systems Development: Bridging the Gap between Academia and Industry, New York: Springer , 2006, s. 1052-Konferensbidrag (Refereegranskat)
    Abstract [en]

    A main purpose of information systems (IS) is to support intra- and inter-organizational collaboration. From a collaboration perspective, information transfer gets a meaning if the transferred information is converted to knowledge. If we instead of an information perspective take a knowledge perspective on collaboration, stressing knowledge integration, many other factors than the IS itself and information characteristics will be critical. Working routines and the way information is interpreted, both by the sender and the receiver, will be stressed. Research focusing IS-supported collaboration and knowledge management is needed. This paper presents such an empirical study. Focus in the study is on knowledge integration between different self-contained work groups and the study explores how knowledge integration is accomplished and why the integration is not always simple and successful. The empirical context is the Swedish health care and more specifically, the daily knowledge integration between a microbiology laboratory and its customers. Empirical data was collected by interviews and observations, and analysed with help of a theoretical model constructed from two main theories: Community of Practice (CoP) and Knowledge Management Episodes. This model implies that knowledge should be seen as a process and in a relational perspective. The study shows that there is a mutual dependency between the IS and other knowledge resources in the organization. Even if the groups have the same overarching goals, regulations, and the same IS, the different groups create their own working routines, ways of interpreting information, and their own ways to convert information to knowledge. This situational and emergent development of work practice around IS suggests that management of existing IS and the implementation of new IS needs to stronger focus the mutual influence between IS and working activities and that feedback in the integration process is important.

  • 526.
    Wismén, May
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Carlsson, Sven A
    Knowledge Integration in Routine Work: Why it Works or Fails2006Ingår i: Proceedings of the Fourteenth European Conference on Information Systems, Göteborg, 2006, s. 1491-1502Konferensbidrag (Refereegranskat)
    Abstract [en]

    Organisations spend a great deal of efforts on information management, but if they are not successful in information mediation and use, it can be a waste of resources. In this paper we have applied a knowledge perspective on mediation and use. The purpose is to describe and explain why knowledge integration processes in knowledge-intensive routine work may work or fail. As an example of such work we have used a case study from the Swedish healthcare sector, more specifically a microbiology laboratory and some of its customers. Empirical data were collected by interviews and observations, and analysed with the help of theories about knowledge boundaries, knowledge integration and knowledge mediators (boundary objects and brokers). The case analysis shows that the boundaries between these groups are more complicated than they may appear to be at first sight, but also that there are methods to create a common understanding and overcome the complications. The main conclusion is that in this type of work, there are in fact several different boundaries between groups, depending on differences in work tasks, interest and motivation and that various ways to attain knowledge integration, directed both to groups and to individuals, can be required.

  • 527.
    Wredenberg, Daniel
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Bengtsson, Marcus
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Evaluationof IT-investments: A case study of the PENG-model2008Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats
    Abstract [sv]

    Tre senior konsulter som primärt arbetar med organisationsutveckling och projektstyrning har tagit fram en modell speciellt utvecklad för utvärderingar av IT-investeringar. Modellen heter PENG och har som syfte att utvärdera både finansiella och kvalitativa aspekter av IT.

    Då IT har som primärt syfte att stödja kärnverksamheten, så blir ”mjuka” aspekter såsom, ökad kundservice, färre klagomål, säkrare och mer spårbara leveranser et cetera mycket viktiga. En intressant egenskap som PENG-modellen besitter är att den utlovar att, som namnet antyder, värdera alla aspekter av IT i monetära termer. Detta skapar möjligheter att kvantitativt mäta IT:s totala påverkan i en organisation, vilket gör denna modell annorlunda från övriga modeller som vi har funnit. Denna uppsats har som syfte att studera hur användandet av PENG-modellen påverkar utvärderingen av IT-investeringar.

    Studien är baserad på kvalitativ metodik. Till att börja med har vi genomfört en litteratur-studie för att undersöka vilka aspekter som skiljer en IT-investering från andra typer inve-steringar, samt för att ta reda på vad som krävs för att en IT-utvärdering skall bli så rättvisande som möjligt. Efter detta har vi studerat beskrivningar, gjorda av upphovsmännen bakom PENG, för att undersöka hur modellen är tänkt att användas. Baserat på detta har vi sedan genomfört en intervju vid Kalmar läns landsting, vilka har använt och fortfarande använder sig av denna modell i flera av sina IT-projekt, för att undersöka hur väl modellen fungerar i realiteten.

    Baserat på detta drar vi slutsatsen att PENG-modellen har goda intentioner i att återspegla komplexiteten i IT, genom att värdera ”mjuka” och ”hårda” nyttor och att beskriva investeringar från olika perspektiv. Modellen består av tio steg som syftar till att guida utvärderaren genom hela processen. Modellen saknar dock tydliga riktlinjer som beskriver hur varje steg av utvärderingen skall gå till och många beslut blir därför godtyckliga.

    Modellen generar i ett klart och lättförståeligt resultat, vilket beror på att alla aspekter av IT omvandlas till kronor. Kvaliteten på resultatet är dock till stor del beroende av de bedömningar som de involverade personerna gör under utvärderingsprocessen. Beroende på hur nyttor och kostnader av IT värderas så kommer detta att resultera i olika resultat. Av detta drar vi slutsatsen att modellen har trovärdighetsproblem. Vi menar dock att mo-dellen, trots detta, kan vara användbar för att illustrera innebörden av IT-investeringar. Vi kan också se att modellen har potential att jämföra olika IT-investeringar, i syfte att utvärdera var pengarna kan komma till störst nytta. Vidare visar vår studie att PENG kan användas i alla typer av organisationer, även om den troligen är bäst lämpad för den offentliga sektorn, där ”mjuka” nyttor är en viktig del av kärnverksamheten.

  • 528.
    Wredenberg, Daniel
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Bengtsson, Marcus
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Övergång till 24-timmarsmyndighet: vad krävs för att en kommun skall lyckas?2007Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats
    Abstract [sv]

    Det övergripande syftet med en 24-timmarsmyndighet är att förbättra servicenivån för landets invånare. Medborgarna skall ha möjlighet att utnyttja samtliga myndigheters tjänsteutbud via Internet.

    Utvecklingen mot detta mål har påbörjats och vi har i denna uppsats valt att undersöka vilka faktorer som är avgörande för att en kommun skall lyckas i sitt arbete mot att bli en 24-timmarsmyndighet.

    Ett 60-tal av Sveriges kommuner ingår idag i ett samarbete som kallas Sambruk. Denna ekonomiska förening har som syfte att skapa en plattform för gemensam utveckling av e-tjänster för kommuner. Sambruk gör det möjligt för kommuner att dela på utvecklings-kostnader för ny programvara samt att utbyta kunskap och erfarenheter med varandra.

    Jönköpings kommun är en föregångare i detta projekt, vilket också har gjort att kommu-nen ligger i framkanten inom området. Vi har med anledning av detta valt att utföra vår studie på Jönköpings kommun. Studierna är av kvalitativ typ och består av en observation och en djupintervju.

    Det har framkommit en rad faktorer som kan anses avgörande för hur väl landets kommu-ner skall lyckas i övergången till att bli 24-timmarsmyndigheter. Det behöver bland annat skapas en högre instans som tar hand om praxisfrågor gällande utveckling av myndig-heters e-tjänster. Det är också av stor vikt att landets kommuner och myndigheter uppnår en någorlunda jämn nivå vad det gäller e-tjänsteutbud. Detta då sämre utvecklade myndigheter och kommuner annars bromsar de som ligger i framkanten. Lagstiftning är en annan avgörande faktor. Personuppgiftslagen är begränsande på det sättet att lagen inskränker vilka olika typer av e-tjänster som kan skapas, med hänsyn till hantering av personuppgifter. Lagen om offentlig upphandling reducerar antalet aktörer som kommer i fråga vid upphandlingar. Detta leder till att kommuner får onödigt höga kostnader för sina e-tjänster. Det är också vanligt att personalen i kommunerna har bristfälliga kunskaper vad det gäller upphandling, vilket gör att de blir beroende av utomstående konsulter för att ta fram kravspecifikationer vid tillverkning av nya e-tjänster. Detta försämrar kommunens möjlighet till kravställande och uppföljning.

    Bristen på medborgarkommunikation är en annan faktor som framkommit. Det är viktigt att medborgarna får delta i utvecklingen av nya e-tjänster, på så vis att de utformas efter deras behov och önskningar. Det är också vanligt att kommuner ser till kortsiktiga vinster vid skapandet av nya e-tjänster, vilket försvårar utvecklingen av en god IT-infrastruktur.

    Statskontoret har tagit fram en modell för att vägleda och jämföra olika myndigheters ut-vecklingsarbete. Modellen består av fyra steg som mäter e-tjänsters komplexitet. Det har under uppsatsarbetet framkommit att kommunerna inte längre anser det önskvärt att upp-nå högsta steget i denna modell. De anser att modellen enbart mäter hur tekniskt avancerad en e-tjänst är, inte vilken nytta den skapar. En e-tjänst bör istället ha den grad av komplexitet som gör att den maximerar nyttan för dess användare.

  • 529.
    Yang, Tuo
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Jiang, Xuan
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Improving Business Process Modeling Quality: Identifying Business Process Modeling improvement factors for ERP implemen-tation through Guidelines of Modeling2013Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
    Abstract [en]

    Introduction: with the expanded application of ERP system, business process model-ing, as an essential part of the ERP system implementation, has already attracted in-creasingly attention from the organizations. However, even though with the great signif-icance, there is no specific guideline to indicate the key factors of a business process modeling within the ERP system implementation context, especially from the supplier, customer and consultancy point of view. Accordingly, the authors are interested in the following two research questions:1. What are the factors that ERP customer. Supplier and consultancy focused on when they do business process modeling for an ERP implementation?2. How these factors are ranked and viewed by ERP customers, suppliers and con-sultants?Purpose: This study is an exploratory study aiming at identifying improvement factors for business process modeling within the context of ERP system implementation. addi-tionally, the authors seek to identify the diverse attitudes from the parties involved in the process of ERP implantation, that are supplier, customer and consultancy, towards the significance level of the improvement factors.Method: This research has adopted an inductive approach due to the nature of its re-search questions. Besides, data has been collected through six interviews in in total. And each supplier, consultancy, customer party has been conducted two interviews respec-tively. The six interview companies are with different cultural background. Additionally, secondary data from books, magazines are obtained through documentation as well.Conclusion: The thesis main results show that there are five improvement factors con-cerning the business process modeling within ERP system implementation, involving correctness, clarity, resource efficiency, cultural specification and relevance. Based upon the suppliers, consultancies and customers points of view, correctness, clarity and cul-tural specification can be categorized into basic factors and resource efficiency, rele-vance are grouped as optional factors. Furthermore, from the customers perspective, correctness and clarity ranks at the top two places among those five factors, while con-sultants focus on correctness and resource efficiency first. Besides, suppliers regard cor-rectness as the most fundamental improvement factors for business process modeling.

  • 530.
    YARGOVAN, SERTAN
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Transformation of administration into e-government: From municipality to e-municipality in İstanbul Metropolitan Municipality in Turkey2013Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
    Abstract [en]

    Today, citizens are government-related jobs, more quickly and are being carried out in a systematic way of e-government, began to implement a rebuke to all the countries of the world. According to the level of development of countries, this transition moving forward fast or slow.

    To create the infrastructure of e-government, huge investments need to be made financially. For this reason, e-government applications in each country with the same speed and the same advanced infrastructure take place.

    E-government, E-municipality in itself e-finance and so on divided into subtypes. In this species, e-municipalities have an important place. Municipalities with the basic element of urban life, is extremely important to provide services in the form of e-government. Transparency is fundamental to increasing confidence in the local government and citizen-municipal applications, and the city moving forward on more regular jobs.

    Turkey is a country that has the category of developing countries. The transition to e-government applications is still in the country, are carried out for E-municipal applications. Country, city divided into units called local government services is realized. Municipalities and cities with population over a certain number of other provinces administered in the form of the Municipality. Municipalities depend on the central government.

    Istanbul is the most populous province in Turkey.  For this reason, many municipalities in the country to the other applications that are running in this city are a pioneer. E-municipality application is one of the applications of this type. Istanbul Metropolitan Municipality, e-municipal applications continues to transition. It has continued to work on infrastructure and related units. A portion of the system works. E- Municipalities applications Istanbul's city hall, the municipal authorities, as well as their approach citizens wary of e-municipality system. However, many began to carry out transactions in the virtual environment.

  • 531.
    Zachlund, Pontuz
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Kallin, Mathias
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    “Technology can always crash; pen and paper will always work.”: The Internet of Things in the Swedish Hockey League2019Självständigt arbete på avancerad nivå (masterexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
    Abstract [en]

    Background: Internet of Things is one of the most important areas of future technology and countless of industries are directing attention towards it. IoT has now started to appear in the sport industry. One sport that has not been investigated to the same extent within the terms of IoT is ice hockey.

    Problem Statement: Numerous teams in ice hockey have not yet realized the impact IoT may have on their team performance. With an absence in research on the use of IoT in the Swedish ice hockey industry, there is a knowledge gap on how Swedish ice hockey teams can grasp this opportunity and the main factors that affect their adoption.

    Research Purpose: IoT creates an opportunity for Swedish ice hockey teams to achieve a competitive advantage and thus a chance to gain new grounds in managing their teams. The purpose of this thesis is to investigate to what extent teams in the Swedish Hockey League are using IoT devices and explore the factors affecting the adoption process.

    Research Questions: To what extent are IoT devices used by teams in the Swedish Hockey League to increase teams’ performance? What main factors affect the adoption of IoT devices into teams in the Swedish Hockey League?

    Method: With an inductive approach, this qualitative research explores the IoT phenomenon in the context of ice hockey in SHL. With semi-structured interviews, this research gather data from the perspectives of seven SHL teams on IoT. By using a conventional content analysis, the data collected is categorized and divided into themes.

    Results: The use of IoT devices in SHL is low. The interest to adopt IoT devices is shared amongst many interview participants. When conducting the conventional content analysis on the data gathered from the interviews, certain themes became evident. The findings could be traced down to either their attitude, their competence within the field or their resources.

    Conclusion: The Internet of Things is changing the way professional sport teams are managed, coached, and led. The benefits that could be harvested from adopting IoT devices are undeniable, but there are several factors that facilitate a successful adoption. The culture and atmosphere in the organization, the skills and know-how, and the financial situation are all important parts of a successful adoption.

  • 532.
    Zaffar, Fahd Omair
    et al.
    Chalmers University of Technology.
    Ghazawneh, Ahmad
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Knowledge Sharing and Collaboration Through Social Media: The Case of IBM2012Ingår i: Proceedings of the 7th Mediterranean Conference on Information Systems, MCIS 2012, Guimarães, Portugal: Association for Information Systems, 2012, Vol. Paper 28Konferensbidrag (Refereegranskat)
    Abstract [en]

    Intellectual capital is the single most important asset owned by any organization. Business continuity, innovation, and long-term sustainability of Small Medium Enterprises depend partly on accumulated organizational knowledge. Knowledge is hard to capture and manage due to its implicit nature. This paper seeks to investigate how Web 2.0 technologies are being used to overcome knowledge sharing and collaboration issues. The new web technologies, which are based on platforms, are referred to as emergent social software platforms (ESSP’s). The use of ESSP’s within a business enterprise to achieve business goals is known as enterprise 2.0 (E2.0). Central to this research is the proposed knowledge sharing cycle model, which has three main stages - internalization, externalization, and objectification. This model is adapted based on the findings of a case study of IBM Corporation. The findings indicate that ESSP’s can be used to support knowledge sharing practices and to help convert knowledge into its different forms.

  • 533.
    Zeng, Zili
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Hu, Xin
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Mei, Shuo
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Factors affecting a Mobile Application’s Acceptance: An empirical study of user acceptance of WeChat in China2013Självständigt arbete på avancerad nivå (magisterexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
    Abstract [en]

    Along with the development of smart phones and smart phones operating systems, users of smart phones are able to install software, games and other programs provided by third-party providers. WeChat as a third party software that exists in the current market, is an in-stant messaging application that enables users to send voice, video, pictures and text to their contacts through mobile network. Being a new application, the user acceptance of WeChat has not been studied. Therefore, the result of this study will be valuable to fill the knowledge gap about user acceptance study of this mobile application, and future development of other similar instant messaging mobile application could also benefit from this study. This study focuses on WeChat users and answers to the following research questions: 1. What are the factors that affect the users‘ acceptance of WeChat? 2. How could other competing instant messaging applications improve their user acceptance? The purpose of this study is to explain factors that affect the users‘ acceptance of WeChat among WeChat users who are studying in one specific school and working in one specific company. This study adopts a deductive, theory testing approach. The research model was proposed through literature review and expert interview, and six hypotheses were developed based on the research model. A survey was conducted subsequently to collect quantitative data. Hypotheses were tested through analyzing the quantitative data by using SPSS. Through testing the hypotheses, this study concluded that effort expectancy, social influence, facilitating conditions, cost and privacy are the factors that could affect user acceptance of WeChat. Other similar IM mobile applications could take those identified factors as reference in further user acceptance study, and the proposed research model in this study could also help in improving understanding of user acceptance in similar IM mobile application study.

  • 534.
    Zetterlind, Madelene
    et al.
    Högskolan i Jönköping, Tekniska Högskolan.
    Keller, Christina
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Vetenskaplig metod på nätet: Att dela digitala lärobjekt inom en högskola2010Konferensbidrag (Övrigt vetenskapligt)
    Abstract [sv]

    Syfte och mål med projektet: Syftet med projektet var att skapa en modell för gemensam utveckling och användning av ämnesövergripande nätbaserade kurser vid Högskolan i Jönköping. Digitala lärobjekt för helt eller delvis nätbaserad undervisning i kurser om vetenskaplig metod prioriterades som ett viktigt område för högskolan.

    Metod eller tillvägagångssätt: Projektet inleddes i början av 2008 och bedrivs som ett samarbetsprojekt mellan fackhögskolorna vid Högskolan i Jönköping. I projektet medverkar representanter för Resurscentrum för flexibelt lärande, Högskolebiblioteket, Hälsohögskolan, Tekniska Högskolan, Internationella Handelshögskolan och Högskolan för lärande och kommunikation. Ett trettiotal lärare har bidragit till att utforma innehållet tillsammans med bibliotekarier, TV-pedagoger och översättare. Kursresursen innehåller en introducerande del samt följande kursmoduler:

    1. Vetenskapsteoretisk och vetenskapshistorisk orientering
    2. Informationssökning
    3. Att skriva vetenskapliga rapporter
    4. Forskningsprocessen
    5. Forskningsmetoder och tekniker för datainsamling
    6. Metoder för dataanalys

    De digitala lärobjekten som har skapats i projektet består av inspelade föreläsningar, intervjuer och rundabordssamtal, powerpoint-presentationer och annat textbaserat material. Lärobjekten har samlats i två kurser i högskolans lärplattform. En svensk och en engelskspråkig version av kursresursen har utarbetats. Kursresursen innehåller också en utvärderingsdel med student- respektive lärarutvärdering.

    Resultat: Från november 2008 till juni 2009 har kursresursen använts i tio kurser och under hösten 2009 och vårterminen har hittills 19 kurser fått tillgång den. Kursresursen har använts av samtliga fackhögskolor, mestadels på kandidatnivå men även på masterutbildningar. Sex av kurserna har använt den engelskspråkiga kursresursen. Kursresursen har hittills mest använts i campuskurser men under hösten 2009 används den även i ren distansutbildning. Skälen för att använda kursresursen har bl. a. varit att möjliggöra att minska antalet föreläsningstimmar till förmån för seminarier, att erbjuda variation, fördjupning och breddade perspektiv, att använda som stöd vid uppsatsskrivning och ge ökad möjlighet till flexibilitet i tid och rum för studenterna.

    Från de lärar- och studentutvärderingar som har gjorts framkommer både för och nackdelar. De digitala lärobjekten, som är avsedda för användning inom många ämnesdiscipliner, upplevs ibland av studenterna som för löst kopplade till den aktuella kursen. Av samma skäl har lärare ibland svårt att anpassa användandet av lärobjekten till kursens nivå – grund eller avancerad. För att komma tillrätta med det här krävs det att lärare arbetar aktivt med att foga ihop lärobjekten till en sammanhängande kurs med en klar struktur och nivåinriktning. Studenter uppger att de största fördelarna är att de inspelade föreläsningarna kan stoppas, spolas tillbaka och tas om samt flexibiliteten i tid och rum ökar.

  • 535.
    Zhang, Yiping
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Yu, Xinyi
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Gilles, Sintset
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Enterprise System Post-Implementation: A Practice of System Evaluation Issues in Health Care Organization: A case study of Jönköping County Council2011Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
    Abstract [en]

    Introduction: As Information Technology (IT) becomes more and more advanced, the Enterprise System (ES) starts to attract researcher’s attention. While with the high rate of failure IT projects, it is important to evaluate the IT project properly. This paper conducts a case study in the Health Care area and chooses Jönköping County Council’s ROS system to be the target system. According to the established linkage between theory and real world organization, a practice of Enterprise System Evaluation is conducted by using an existing Uwizeyemungu et al.’s Enterprise System Effects Evaluation Model (ESEM). The research questions are as follows:

    1. What are the Enterprise Systems Effects which impact on business processes?
    2. To what extend do the ES effects impact on the business processes?

    Purpose: the study is an exploratory study that aims at identifying what are the ES Effects which impact on the business processes and assessing the importance and the actual degree of these effects. The answers of the first goal are explored by analyzing the documents and the record of interview, and the results are the basis of the second question.

    Method: This research has adopted a combined approach because of the nature of the research questions. Data has been collected through face-to-face interview, survey and the organizational documents. Secondary data are also be used for analyzing. Both qualitative and quantitative data are used for getting a reliable conclusion.

    Conclusions: The Enterprise System effects can be categorized into automaional effects, informational effects and transformational effects. The relationship between such effects and Performance indicators are very important. By determining the importance and impacts degree of such relationships, the evaluation results can be explicitly calculated and understood.

  • 536.
    Zhu, Qiyao
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Hu, Yan
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Guo, Wentao
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Mobile learning in higher education: Students’ acceptance of mobile learning in three top Chinese universities2012Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
    Abstract [en]

    Introduction: Along with the swift spread of 3G and wireless network, wireless technologies are applied in many areas, especially in education. The advent of mobile learning overcomes several limitations and barriers of traditional classroom education. As for higher education in China, mobile learning is in its infancy stage. Understanding end-users’ acceptance of mobile learning is crucial, because new technological advances cannot enhance performance if they are not accepted by end-users. This study focuses on three top Chinese universities and answers the following research questions:

    1. How do students perceive mobile devices as a learning tool incorporated in class and what are their attitudes towards mobile learning?
    2. What are the motivational factors that affect students’ acceptance of mobile learning?

    Purpose: The purpose of this study is to test the proposed Technology Acceptance Model (TAM) in explaining students’ acceptance in three top Chinese universities. The goal of this work is to enhance the understanding of user acceptance of incorporating learning into mobile device inside and outside classes.

    Method: A deductive, theory-testing approach was used in this study. Eleven hypotheses were built based on a literature review and on the proposed TAM model, and were tested using primary data and literature review. Primary data was gathered via semi-structured interviews and questionnaires. The data collected through the questionnaire was analysed by Structural Equation Modeling.

    Conclusion: Through testing the proposed model, the authors found that students are positive towards mobile learning but they do not have a strong willingness to adopt it. The proposed TAM model can improve the understanding of students’ motivation by suggesting what factors are the most important in enhancing students acceptance of mobile learning.

  • 537.
    Zijlstra, Peter
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Visser, Christiaan
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Developing Business Models in the Video Game Industry: An evaluation to strategic choices made by small and medium-sized development studios2012Självständigt arbete på avancerad nivå (masterexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
    Abstract [en]

    Digitalization has given rise to new opportunities for small and medium-sized video game development studios. No longer bound by physical products and creative restrains, the de-veloper has been empowered with independency. This qualitative study is aimed to under-stand how a development studio develops their business model and how underlying strate-gy is formulated. Additionally we evaluate the degree of innovativeness of the business model in terms of radical and incremental innovation according to Damanpour (1991). To achieve this we present a comprehensive literature review as to gain a more theoretical un-derstanding of industry mechanics and to be able to comprehend reasoning behind existing business models. We structure the dynamics of the business model by analyzing nine busi-ness model aspects as suggested by Osterwalder, Pigneur and Clark (2010). Following our theoretical framework we gain practical input from four separate case studies. An interpret-ative research method is used to gain better understanding of reasoning and choices made. We interpret our findings following a narrative approach which shows that the digitaliza-tion has preluded a paradigm shift in the sense that development studios have started to adopt activities otherwise performed by key partners. As barriers dissipate small and me-dium-sized development studios try to make sense of the current industry, but struggle in doing so. Having to reinvent themselves we conclude that a focus towards creating thicker customer relationships is considered and the idea of seeing games as a service is acknowl-edged to depict the future of the industry. The conclusions of this study contribute to both academic science and industry practice.

  • 538.
    Ågerfalk, Pär J.
    et al.
    Uppsala University.
    Aakhus, MarkRutgers, The State University of New Jersey, USA.Lind, MikaelHögskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Proceedings of the Inaugural Meeting of AIS SIGPrag2008Samlingsverk (redaktörskap) (Övrigt vetenskapligt)
  • 539.
    Ågerfalk, Pär J.
    et al.
    Uppsala University.
    Delugach, HarryUniversity of Alabama in Huntsville, U.S.A.Lind, MikaelHögskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Proceedings of the 3rd International Conference on the Pragmatic Web: Innovating the Interactive Society2008Samlingsverk (redaktörskap) (Övrigt vetenskapligt)
  • 540.
    Ågerfalk, Pär J.
    et al.
    Uppsala University.
    Lind, MikaelHögskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.Jacucci, GianniUniversity of Trento, Italiy.
    Proceedings of the 5th International Conference on Action in Language, Organisations and Information Systems2008Samlingsverk (redaktörskap) (Övrigt vetenskapligt)
  • 541.
    Øvretveit, John
    et al.
    Karolinska Institutet, Medical Management Centre.
    Andreen-Sachs, Magna
    Karolinska Institutet, Medical Management Centre.
    Carlsson, Jan
    Karolinska Institutet, Medical Management Centre.
    Gustafsson, Helena
    Karolinska Institutet, Medical Management Centre.
    Hansson, Johan I.
    Karolinska Institutet, Medical Management Centre.
    Keller, Christina
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Löfgren, Susanne
    Karolinska Institutet, Medical Management Centre.
    Mazzocato, Pamela
    Karolinska Institutet, Medical Management Centre.
    Tolf, Sara
    Karolinska Institutet, Medical Management Centre.
    Brommels, Mats
    Karolinska Institutet, Medical Management Centre.
    Implementing organization and management innovations in Swedish healthcare: Lessons from a comparison of 12 cases2012Ingår i: Journal of Health Organisation & Management, ISSN 1477-7266, E-ISSN 1758-7247, Vol. 26, nr 2, s. 237-257Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose: The purpose of this paper is to compare the implementation of twelve different "organization and management innovations" (OMIs) in Swedish healthcare, to discover the generic and specific factors important for successful healthcare improvement change in a public health system.

    Design/methodology/approach: Longitudinal cross-case comparison of twelve case studies was employed, where each case study used a common framework for collecting data about the process of change, the content of change, the context and the intermediate and final outcomes.

    Findings: Clinical leaders played a more important part in the development of these successful service innovations than managers. Strategies for and patterns of change implementation were found to differ according to the type of innovation. Internal organisational context factors played a significant role in the development of nearly all, but external factors did not. "Developmental evolution" better described the change process than "implementation".

    Research limitations/implications: The 12 cases were all of relatively successful change processes: some unsuccessful examples would have provided additional testing of of the hypotheses about what would predict successful innovation which were used in the case comparison. The cross-case comparative hypothesis testing method allows systematic comparison if the case data are collected using similar frameworks, but this approach to management research requires considerable resources and coordination.

    Practical implications: Management innovations that improve patient care can be carried out successfully by senior clinicians, under certain circumstances. A systematic approach is important both for developing and adapting an innovation to a changing situation. A significant amount of time was required for all involved, which could be reduced by "fast-tracking" approval for some type of change.

    Originality/value: This is the first empirical report comparing longitudinal and contextualised findings from a number of case studies of different organisational and management healthcare innovations. The findings made possible explanations for success factors and useful practical recommendations for conditions needed to nurture such innovation in public healthcare.

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