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  • 351.
    Lindholm Johnsson, Anton
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    What drives e-business trends?: With a focus on customer oriented trends and service digitization2008Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats
    Abstract [en]

    In this thesis I am going to investigate the trends within e-business, what it is that drive

    these trends and why these drivers are of such importance. I chose this subject since I have

    found it very interesting and useful in my career because of the importance it embraces in

    today’s business world.

    The aspect of e-commerce has changed a lot lately to in the beginning of the 1990s be

    about being present on the Internet with a web site, to being about transactions, meaning

    to buy or sell through digital media at the end of the 1990s, to today be about being used to

    make profitability – an era that can be called e-business, because it is now that e-business

    finally gets its big breakthrough and starts to be recognized as a necessity for companies to

    survive. As long as e-business has existed so have trends in the same matter. What will be

    the trends of e-business in the future? Impossible to say of course, but by taking today’s

    major trends into consideration, and to look at what drives these trends might have, will

    make it possible to get a glimpse of the future of this relatively new business phenomenon

    called e-business.

    To get the best result possible of my thesis I have made a wide literature study in the subject

    by reading and examine accurate literature and articles as well as carried out interviews

    with different IT-gurus and other persons that is thought to withhold a lot of information

    about my chosen subject.

    I have focused on two major trends being customer oriented trends and service digitization.

    Customer oriented trends are trends which have their focus towards customers such

    as customer service, offering more product choices and to have integrated solutions. Service

    digitization is the transformation of paper-based transactions into the new integrated

    multi-channel processes. The driver I have found of most significance and therefore focused

    on is customers. Customers are important as drivers since they have adopted a new

    role in the business process. Customers nowadays have found a way to let their voices to

    be heard. With the help of blogs, social networks and wikis over the Internet they can express

    their feelings and suggestions about products as well as companies and have so to say

    gained a more active role as customers to also taking part of the development. This voice

    of the customers is highly essential to listen to if you as a company want to survive in a

    business world where customers get more and more power.

    After finishing this study I came up with the importance of service, and especially customer

    service as well of personalization and customization (to personalize the shopping experience

    for the customer). Another important conclusion is the importance of customers,

    both as trends to focus on, as well as drivers behind these trends.

    ii

    Acknowledgements

  • 352.
    Lobato, Enrique
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Bressen Wallmark, Oscar
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Customer Perceived Value of Internet of Things Usage in Packaging and Logistics2019Självständigt arbete på avancerad nivå (masterexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
  • 353.
    Lundberg, Nina
    et al.
    KI.
    Koch, Sabine
    KI.
    Hägglund, Maria
    KI.
    Bolin, Peter
    KI.
    Davoody, Nadia
    KI.
    Eltes, Johan
    KI.
    Jarlman, Olof
    KI.
    Perlich, Anja
    KI.
    Vimarlund, Vivian
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Winsnes, Casper
    My Care Pathways - creating open innovation in healthcare2013Ingår i: Medinfo 2013 / [ed] Christoph Ulrich Lehmann, Elske Ammenwerth, Christian Nøhr, Netherländerna, 2013, Vol. 192, s. 687-691Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this paper we describe initial results from the Swedish innovation project “My Care Pathways” which envisions enabling citizens to track their own health by providing them with online access to their historical, current and prospective future events. We describe an information infrastructure and its base services as well as the use of this solution as an open source platform for open innovation in healthcare. This will facilitate the development of end-user e-services for citizens. We have technically enabled the information infrastructure in close collaboration with decision makers in three Swedish health care regions, and system vendors as well as with National eHealth projects. Close collaboration between heterogeneous actors made implementation in real practice possible. However, a number of challenges, mainly related to legal and business issues, persist when implementing our results. Future work should therefore target the development of business models for sustainable provision of end-user e-services in a public health care system such as the Swedish one. Also, a legal analysis of the development of third party provider (nonhealthcare based) personal health data e-services should be done.

  • 354.
    Lundqvist, Magnus
    et al.
    Högskolan i Jönköping, Tekniska Högskolan, JTH. Forskningsområde Informationsteknik.
    Sandkuhl, Kurt
    Högskolan i Jönköping, Tekniska Högskolan, JTH. Forskningsområde Informationsteknik.
    Seigerroth, Ulf
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Stirna, Janis
    Högskolan i Jönköping, Tekniska Högskolan, JTH. Forskningsområde Informationsteknik.
    Method Requirements for Information Demand Analysis2008Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this paper we analyze the methodological requirements for Information Demand Analysis (IDA) i.e. capturing, representing, and modeling information demand by means of Enterprise Models (EM). The paper presents the background of IDA and defines the initial requirements and then discusses the suitability of one example EM method, EKD.

  • 355.
    Lundström, Justus
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Widriksson, Jonas
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Zaunders, Viktor
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Changes in media consumption and file sharing: The impact of legislation and new digital media services2010Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
    Abstract [en]

    In this study we investigate how the attitude and behaviour concerning illegal file shar-ing have changed among the young population in Sweden. The study will analyze the impact of the IPRED law that was introduced in April 2008 and new digital media ser-vices that have emerged in the last couple of years. It is also evaluated which of these have had the most impact on the attitude and behaviour of the selected population.

    The main part of our research consists of a quantitative survey handed out to a sample population among high school students (ages 16-20) in Jönköping, Sweden. This pri-mary data is later compared to secondary data from a similar study that was done on the same demographics two years prior to this research in order to measure the change in behaviour and attitude. The previous study was conducted prior to the IPRED law im-plementation by one of the authors. We also used prior research within this subject and related fields to further understand and interpret our data.

    What we have discovered through our research is that there has been a decrease in ille-gal file sharing, especially when considering music, however this decrease is much more an effect of the adopting of new media services then it can be attributed to the IPRED law. Furthermore, the attitudes towards file sharing have remained unchanged and a large number of young adults do not feel that file sharing should be illegal.

    It is also concluded that good legal alternatives to file sharing have a large market po-tential if these services can fulfil consumers demand on availability and price. Addition-ally we have found that good legal alternatives are important if the public is to refrain from returning to their old file sharing habits once the initial scare from new legislation has worn off.

  • 356.
    Lång, Ida
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Schlegel, Anne
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Applying cross-channel user experience design theory to practice: A case study of a public transportation company in Sweden2015Självständigt arbete på avancerad nivå (masterexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
    Abstract [en]

    The emergence of digital technology, social media and ubiquitous computing in the 21stcentury changed customer behavior and created new possibilities, but also challenges, forcompanies offering their services. The new customer generation is more tech-savvy thanever before, and therefore places higher demands on companies to have well-designed experienceswith services that can be consumed through various channels. This study investigatesthese service environments to see if they are actively shaped to cross-channel ecosystemsby the companies or if the companies react to the demands of their customers. Furthermore,the goal of this thesis is to find out how the current theory of cross-channel userexperience can assist in formulating design strategies for service ecosystems. To determinethis, the authors conducted a theoretical analysis of the current IS literature and created,based on that, a cross-channel user experience design framework. Within a case study of aSwedish transportation company, company and user interviews, direct observations of theavailable service artifacts, analysis of documentation, and the design of the user journeyswere executed to assess the as-is ecosystem. On the basis of these results, it was proventhat cross-channel ecosystems are shaped based on user demands. The created frameworkwas applied to formulate a language of critique of the cross-channel user experience designof the underlying case study, and the framework was proven to be applicative to practiceafter adjusting it to its final version.

  • 357.
    Ma, Jing
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Implementing E-learning in Traditional Universities: Drivers and Barriers?: A comparative study of two Chinese universities and one Swedish university2010Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
    Abstract [en]

    Introduction: Along with the rapid spread of the World Wide Web, internet, and personal computers, e-learning has been increasingly adopted by higher educational institutions (HEIs). A serial of studies have been conducted in order to study the implementation of e-learning in HEIs.  This study is a comparative study of two Chinese universities and one Swedish university. It is trying to answer the following research questions:

    1. What are teachers’ attitudes towards e-learning and purpose for using it?
    2. What are the driving factors and barriers of e-learning implementation?
    3. How do national cultures influence the e-learning implementation?

    Purpose: This study is conducted as an explorative study. It is seeking to find out driving factors and barriers of e-learning implementation in HEIs; Analyse the impact of national culture on e-learning implementation based on the findings and the analysis out of Hofstede´s culture dimension model.

    Method: The deductive approach will be adopted in this study. Therefore, a hypothesis has been built and tested by both primary and secondary data.  Primary data was collected through questionnaires and the secondary was collected from internet resources, books, published articles and conference papers.

    Conclusion: There are similarities and differences between universities from the two countries, however, the differences are relatively greater than the similarities. Taken into consideration the significant differences in culture of these two countries, the conclusion can be drawn that national culture is a significant ingredient of factors that can affect e-learning implementations in HEIs.

  • 358. Maaninen Olsson, Eva
    et al.
    Wismén, May
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Carlsson, Sven A
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Knowledge Integration and the Meaning of Boundary Activities2006Ingår i: International Conference on Organizational Learning, Knowledge and Capabilities, OLKC 2006, University of Warwick, 2006Konferensbidrag (Refereegranskat)
    Abstract [en]

    Knowledge integration is a critical topic in current knowledge management research and practice. Research on this topic focuses primarily on how knowledge is integrated within a work setting. A less researched area is knowledge integration between different work groups, which is the focus of this paper. The paper presents two intensive case studies—one permanent work setting and one temporary (project) work setting—which were studied using a practice-based perspective. The purpose is to describe and explain how knowledge is integrated between different work groups and we address why is it that boundary activities work or break in knowledge integration. A main result of the study is that knowledge integration in the two cases was more complicated than the literature suggests. Differences in knowledge and organizational landscapes made knowledge integration a challenging task. Both differences and similarities were found between the two cases. Differences were seen in the use of boundary spanning activities and boundary objects. Similarities that were found were, for example, organizational structures and mechanisms, i.e. purposes, rules, and infrastructures, which facilitated the integration of knowledge or could function as obstacles and impediments.

  • 359.
    Mackeviciute, Agne
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Iacubitchi, Stanislav
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    The impact of Enterprise 2.0 tools on Innovation processes: The Case Study of Incentive at IBS2010Självständigt arbete på avancerad nivå (masterexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
    Abstract [en]

    The impact of Web 2.0 technologies has crossed the Internet borders and is increasingly af-fecting not only individuals but also organizations as entities. The emergence of the Enter-prise 2.0 concept, which presumes the application of Web 2.0 tools within the organiza-tional context, is being intensively adopted by many organizations of all types and sizes world-wide. Authors suggest that there is a direct impact of Enterprise 2.0 system on such organizational aspects as communication, collaboration, cooperation, co-creation and even innovation activities. There is though a sort of informational gap in the literature that would address these concepts (Enterprise 2.0 and Innovation) simultaneously and this was one of the main reasons that motivated the authors of this master thesis to investigate this topic.

    In conducting this research all kinds of informational resources were used and these find-ings were combined with the results obtained from a real business case study, which is an example of an Enterprise 2.0 platform (Incentive) implemented within an organization (IBS). The overall research can be described in three main parts. In the first part analysis of the theoretical aspects related to Innovation and Enterprise 2.0 is made. A preliminary re-search framework is build based on these findings and this framework represents an at-tempt to bridge these theoretical dimensions. In the second part the investigation of the „Colin‟ case study was presented. With this case investigation the research gains access to primary data and information. This strengthens the initial research framework and also de-livers new insights and perspectives in connection to the highlighted topic. The findings re-lated to the impact of Enterprise 2.0 on Innovation processes are analyzed and discussed in the final part of the research from theoretical and empirical perspectives.

    An enhanced framework, representing the result of the theoretical and empirical studies, is ultimately suggested. This model represents an attempt to portray how can an Enterprise 2.0 system support innovation activities in a more generic way, addressing together major factors that are critical for an innovation process. This investigation has also determined that such Enterprise 2.0 tools as Wikis, Blogs, Social Networking, Micro-blogging, Forums & Discussions, Search Engines, Tagging etc. are having the highest impact on innovation related activities. Additionally, the managerial aspect in relation to Enterprise 2.0 influence on Innovation has proved to be extremely important, especially during the implementation phase.

  • 360.
    Manzoor, Mirfa
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    A Review of Case Study Approaches and Techniques in Studies on Big Data in Online Markets2017Ingår i: 2017 IEEE 14th International Conference on e-Business Engineering (ICEBE), IEEE, 2017, s. 293-300, artikel-id 8119166Konferensbidrag (Refereegranskat)
    Abstract [en]

    For online business markets with a large customer base, the use of market-platforms is leading to a rapid generation of a huge amount of data. Such businesses face challenges to satisfy their users. A quantitative research approach has been used to examine big data in online markets, but there is also a need for qualitative research in this area, so as to understand the relationship between big data, online markets. The present research presents an analysis of the various case study approaches that are employed by researchers in this area. We also analyze trends in case study techniques in this area. The research problem is taken on as a research case for the present study. The results of the study should contribute the implementation of big-data in online markets research.

  • 361.
    Manzoor, Mirfa
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Hussain, Walayat
    School of Systems, Management and Leadership, FEIT, University of Technology Sydney, Ultimo, Australia.
    Sohaib, Osama
    School of Systems, Management and Leadership, FEIT, University of Technology Sydney, Ultimo, Australia.
    Hussain, Farookh Khadeer
    Center for Artificial Intelligence, School of Software, FEIT, University of Technology Sydney, Ultimo, Australia.
    Alkhalaf, Salem
    Computer Department, College of Arts and Sciences, Qassim University, Alrass, Saudi Arabia.
    Methodological investigation for enhancing the usability of university websites2019Ingår i: Journal of Ambient Intelligence and Humanized Computing, ISSN 1868-5137, E-ISSN 1868-5145, Vol. 10, nr 2, s. 531-549Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    For university websites to be successful and to increase the chance of converting a prospective student into a current student, it is necessary to increase the visibility and accessibility of all related content so that a student can achieve their desired task in the fastest possible time. The criteria for evaluating university websites are very vague and are usually unknown to most developers, which adversely impacts the user-experience of the students visiting such websites. To solve this problem, we devised a usability metric and examined the leading university websites to analyze whether these websites were able to meet the requirements of students. In this research, we applied qualitative and quantitative approaches by considering 300 students and evaluating 86 university websites (26 from Canada, 30 from the United States, and 30 from Europe) based on a six-attribute metric comprising navigation, organization, ease of use (simplicity), design (layout), communication and content. From the evaluation results, we find that the 88% of the students are satisfied with our proposed usability attributes, but that most universities fail to meet basic standards of usability as desired by the students. The findings also show that the usability evaluation score for each usability feature varies from country to country, such as for (1) multiple language support − 23% of the Canadian websites, 63% of the European websites and none of the USA websites has the feature; for (2) Scholarships/Funding/Financial Aid link − 24% of the Canadian websites, 80% of the European and the USA websites has the feature; for (3) admission link − 88% of the Canadian websites, 20% of the European websites and 90% of the USA websites has the feature. In addition, from the evaluative result we find that our proposed approach will not only increase the usability of academic websites but will also provide an easiest way to covert prospective student inquiries into enrollment opportunities.

  • 362.
    Manzoor, Mirfa
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Jansson, Owe
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Vimarlund, Vivian
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Keller, Christina
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Wass, Sofie
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    From prototype to societal inclusion: Identified challenges for sustainable implementation of e-services for individuals with disabilities2018Ingår i: Technology and Disability, ISSN 1055-4181, E-ISSN 1878-643X, Vol. 30, nr 3, s. 97-103Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    BACKGROUND: In recent years, the interest of performing research about and providing e-services for individuals with disabilities has grown significantly. However, there is a knowledge gap in the existing literature on how to stimulate the pre-requisites needed for a sustainable implementation of e-services.

    AIM AND METHOD: The study aims to contribute to this knowledge gap by performing semi-structured email interviews with twelve project coordinators from the EU programmes of FP6-IST and FP7-ICT.

    RESULTS: The findings showed that knowledge-based and financially based resources, the complexity of the project context, ethical issues and the structural responsibility of the implementation process were key issues in creating a sustainable implementation. Furthermore, users often were not able to perceive added value from the e-services as they seldom were developed beyond prototypes within the research project.

    CONCLUSION: The implementation of e-services and/or ICT based applications for individuals with disabilities face similar challenges to the challenges that have been identified when implementing IT-based innovations. Further studies should focus on how users can be involved in the choice and development of e-services they understand as effective, and how to ensure that the implementation strategy will contribute to long-term social inclusion, that is, sustainability.

  • 363.
    Manzoor, Mirfa
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Vimarlund, Vivian
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik. Department of Computer Science, Linköping University, Linköping, Sweden.
    Digital technologies for social inclusion of individuals with disabilities2018Ingår i: Health and Technology, ISSN 2190-7188, E-ISSN 2190-7196, Vol. 8, nr 5, s. 377-390Artikel, forskningsöversikt (Refereegranskat)
    Abstract [en]

    Information technology can be an important facilitator of social inclusion for people with disabilities into society. However, the goals specified in this area by organizations such as the European Commission have not yet been achieved in their totality. The aim of this paper is to explore which types of information communication technology-based applications and/or digital services have been suggested to facilitate the social integration of people who suffer from different types of disabilities. We performed a literature review that included studies published during a period of 6 years (2010–2016). The results show that, in the data we have had access to, no concrete patterns can be identified regarding the type of technology or technological trends that can be used to support the social integration of individuals with disabilities. This literature review is of relevance to the identification of further research areas and to the identification of issues which have to be considered in the context of the development and implementation of technological innovations that are aimed at promoting or facilitating social inclusion of individuals with disabilities. 

  • 364.
    Manzoor, Mirfa
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Vimarlund, Vivian
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik. Högskolan i Jönköping, Hälsohögskolan, HHJ. IMPROVE (Improvement, innovation, and leadership in health and welfare).
    E-services for the social inclusion of people with disabilities: A literature review2017Ingår i: Technology and Disability, ISSN 1055-4181, E-ISSN 1878-643X, Vol. 29, nr 1-2, s. 15-33Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    BACKGROUND: It is assumed that e-services support persons with disabilities in their everyday life by improving communication and interaction with healthcare organizations and whilst facilitating their social inclusion.

    AIM: The aim of this study is to examine the contribution of e-services in terms of how they diminish barriers and constraints on social inclusion.

    METHOD: A literature review was performed, covering the period between 2010 and 2016 (6 years). Only studies that discussed the social inclusion of people with disabilities or presented prototype solutions to this problem were included.

    RESULTS: The results of this study show that there is a lack of theoretical framework which can be used to measure the effectiveness of the e-services or innovations in the area of e-services in the contexts that were examined. The existing research studies are normally generic and do not discuss whether the requirements that are imposed on a particular e-service differ depending on (i) type of disability, (ii) the ICT-maturity or skill of the end-user, or (iii) context in which the e-service will be used. In general, previous research in this area claims that e-services do assist people with disabilities access to society (defined as the community in which they live), even when no evidence is actually presented about the impact such services have in this area of the end-user's life.

    CONCLUSION: The results of the present study present us with new knowledge about the types of ICT-based innovations and e-services that have been proposed to facilitate the social integration of people with disabilities. 

  • 365.
    Manzoor, Saira
    et al.
    Department of Computer Sci, COMSATS Institute of Information Technology Abbottabad. Pakistan.
    Manzoor, Mirfa
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Hussain, Walayat
    Faculty of Engineering and IT, University of Technology Sydney, Australia.
    An Analysis of Energy-Efficient Approaches Used for Virtual Machines and Data Centres2017Ingår i: 2017 IEEE 14th International Conference on e-Business Engineering (ICEBE), IEEE, 2017, s. 91-96, artikel-id 8119135Konferensbidrag (Refereegranskat)
    Abstract [en]

    For online business markets with a large customer base, the use of market-platforms is leading to a rapid generation of a huge amount of data. Such businesses face challenges to satisfy their users. A quantitative research approach has been used to examine big data in online markets, but there is also a need for qualitative research in this area, so as to understand the relationship between big data, online markets. The present research presents an analysis of the various case study approaches that are employed by researchers in this area. We also analyze trends in case study techniques in this area. The research problem is taken on as a research case for the present study. The results of the study should contribute the implementation of big-data in online markets research.

  • 366.
    Mao, Yanwei
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Decision Support System: A study of strategic decision makings in banks2010Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
    Abstract [en]

    The main purpose of this research is to use Hermeneutic research approach to find out how Decision Support System (DSS) is used in banks and financial services. The research started from one stance, from which the further process could be extended to reach more complete picture of Decision Support System’s usage in strategic decision makings in banks. The research is also trying to find out the drawbacks and benefits of the DSS which have been used nowadays in banks. Furthermore, the future improvements of using DSS to make better decisions related with moral and different environments are also being discussed in the research findings.

    During the primary data collection, resources from different channels have been used to support the research. The primary data sources include lectures and discussion in three banks’ visiting opportunities in Stockholm, Sweden, one interview with IT Vice president from Bank of America Merrill Lynch, New York, two interviews with a professor and a director respectively from Lund University and Financial Services Innovation Centre in University College Cork, Ireland.

    Experiences from both academic and practical have been shared to strength the research’s validity and trustworthiness. Hermeneutic research approach addresses through the whole research process which needs to be open-minded and flexible.

    Unawareness of DSS for people who are working in banks is one of the issues today. Different embedded models regarding various functions are not so clear to bank staff; thus there is a gap between human decisions and system decisions. There is a variation of requirements between central banks, retail banks, commercial banks, investment banks. Hence there should be a differentiation when implementing a system. Banking systems are widespread systems which are influenced by environment factors, political, economic, socio-cultural and technological variables.

  • 367.
    Mathys, Jonas
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    "I'm center stage!": A study of service offerings from a consumer's point of view2015Självständigt arbete på avancerad nivå (masterexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
    Abstract [en]

    The purpose of this study is to learn more about the consumers' interaction with companies over different channels. It is conducted from a consumer's point of view, but the insights gained through this study will help companies to design and build better services. In this context, the concepts of User Experience, cross-channel and Customer Experience provide a theoretical framework. The new approach in this study is to combine the three concepts, their framing and their identified design elements. This conceptual framing contains a list of design elements with a positive influence on the service experience.

    However, the conceptual framing provides no answers on how to apply these design elements. In the methodology part, possible approaches are discussed. The heuristic evaluation used in the two case studies is a method that takes all three concepts from the theoretical framework into account. With the first heuristic, it is possible to analyze single touchpoints like User Experience demands. The following heuristics are used within a cross-channel context. Finally, the last heuristic is responsible for the holistic perspective from Customer Experience.

    The case studies are then conducted to verify the applicability of the design elements with the heuristic evaluation. The findings of the study were positive and suggest that the heuristic evaluation is a suitable method to analyze a company's service offerings. Additionally, the case studies lead to results which are useful for the two companies (Migros and Nestlé). The overall conclusion of this study is that the three concepts complement each other very well. User Experience is responsible for well designed touchpoints. Cross-channel expands the perspective on ecosystems and evaluates how the touchpoints operate together. Finally, Customer Experience analyzes the whole company and its touchpoints on a heuristic perspective.

  • 368.
    Melander, Anders
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, ESOL (Entrepreneurship, Strategy, Organization, Leadership). Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Center for Family Enterprise and Ownership (CeFEO).
    Johansson, Peter
    Högskolan i Jönköping, Tekniska Högskolan, JTH, Byggnadsteknik.
    Lennartsson, Martin
    Högskolan i Jönköping, Tekniska Högskolan, JTH, Byggnadsteknik.
    Elgh, Fredrik
    Högskolan i Jönköping, Tekniska Högskolan, JTH. Forskningsmiljö Produktutveckling - Simulering och optimering.
    Achtenhagen, Leona
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Företagsekonomi. Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Center for Family Enterprise and Ownership (CeFEO).
    Vimarlund, Vivian
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Granath, Kaj
    Högskolan i Jönköping, Tekniska Högskolan, JTH, Byggnadsteknik.
    Hellborg, Göran
    Högskolan i Jönköping, Tekniska Högskolan, JTH, Byggnadsteknik.
    Entreprenöriell produktframtagning för industriellt byggande2014Rapport (Övrigt vetenskapligt)
  • 369.
    Melin, Ulf
    et al.
    Linköpings universitet.
    Axelsson, Karin
    Linköpings universitet.
    Wedlund, Tommy
    Linköpings universitet.
    Keller, Christina
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Hjalmarsson, Anders
    Högskolan i Borås.
    Modeller för lärandemål - välreflekterad bedömning: Slutrapport för projekt NSHU 71-13-07/822010Rapport (Övrigt vetenskapligt)
    Abstract [sv]

    Projektets syfte har varit att skapa modeller för lärandemål som utgångspunkt för att mer allsidigt kunna bedöma studentprestationer. I projektet har vi arbetat för att åstadkomma en systematisk och allsidig, balanserad, bedömning av studentprestationer genom att nyttja i detta projekt utvecklade modeller vid kursdesign, prestations- och progressionsbedömning och kursutveckling. En viktig utgångspunkt i projektet har varit den nätverksbaserade arbetsformen, där fyra lärosäten med informatikutbildningar samverkar. De fyra lärosätena (Linköpings universitet, Högskolan i Borås, Högskolan Dalarna och Internationella Handelshögskolan Jönköping) har givits var sitt karaktäriserande tema för sina respektive delprojekt. Resultatet av projektet är en uppsättning framväxande modeller som ett led i fördjupad kunskap om lärandemål i sig, dess förutsättningar, användning och dess möjliga effekter. Projektet har också givit oss möjligheter till ett kollektivt lärande och en generellt sett ökad beredskap och ett ökat medvetande i pedagogiska frågor. Projektet är grundat i praktiken samt i relevant teori om lärande. Resultaten av projekten är inte bara möjliga att använda i andra informatikutbildningar utan också i andra professionsorienterade utbildningar och ämnen.

  • 370.
    Mettler, Tobias
    et al.
    SAP Research Center St. Gallen, Blumenbergplatz 9, CH-9000 St. Gallen, Switzerland.
    Vimarlund, Vivian
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    The need of a multi-actor perspective to understand expectations from virtual presence: managing elderly homecare informatics2011Ingår i: Informatics for Health and Social Care, ISSN 1753-8157, E-ISSN 1753-8165, Vol. 36, nr 4, s. 220-232Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Background. Different studies have analysed a wide range of use cases and scenarios for using IT-based services in homecare settings for elderly people. In most instances, the impact of such services has been studied using a one-dimensional approach, either focusing on the benefits for the patient or health service provider.

    Purpose. The objective of this contribution is to explore a model for identifying and understanding outcomes of IT-based homecare services from a multi-actor perspective.

    Methods. In order to better understand the state of the art in homecare informatics, we conducted a literature review. We use experiences from previous research in the area of informatics to develop the proposed model.

    Results. The proposed model consists of four core activities ‘identify involved actors’, ‘understand consequences’, ‘clarify contingencies’, ‘take corrective actions’, and one additional activity ‘brainstorming IT use’.

    Conclusion. The primary goal of innovating organisations, processes and services in homecare informatics today, is to offer continued care, better decision support both to practitioners and patients, as well as effective distribution of resources. A multi-actor analysis perspective is needed to understand utility determination for the involved stakeholders.

  • 371.
    Mihailescu, Daniela
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Implementation Methodology In Action: A study of an Enterprise Systems implementation methodology2006Licentiatavhandling, monografi (Övrigt vetenskapligt)
    Abstract [en]

    Enterprise Systems create new opportunities but also new challenges and difficulties for implementers and users. The clear distinction between the development and the implementation of Enterprise Systems Software seems to influence not only the characteristics of methodologies but also how implementers use the Enterprise Systems implementation methodologies.

    The general aim of this thesis is to study an Enterprise Systems implementation methodology, SAP’s AcceleratedSAP implementation methodology. An exploratory case research approach is employed and is initiated with the development of a framework which integrates current views on Method in Action and Information Systems Development with insights from Enterprise Systems research. The theoretically grounded framework outlines the characteristics of the implementation methodology recommended by SAP and used by implementers in Enterprise Systems implementations. The framework is enhanced by an empirical study.

    Findings add a number of insights to the body of knowledge in the Information Systems field and the Enterprise Systems implementation methodology. For example, the Implementation Methodology in Action framework developed in this study outlines a set of components which influence the use of an implementation methodology, and implementers’ actions which occur through the use of an implementation methodology. The components have varying characteristics and exert a significant influence on the effectiveness of implementation methodology use, which may explain differences in implementers’ actions and consequently in the outcomes of the Enterprise Systems implementation processes. The notion of implementation methodology in action, as articulated in this study, integrates two complementary views, i.e. a technology view focusing on a formalised aspect and a structural view focusing a situational aspect, emphasising different features of the implementation methodology.

  • 372.
    Mihailescu, Daniela
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    What characterizes an Enterprise Systems Implementation Methodology?2010Ingår i: AMCIS 2010 Proceedings, 2010Konferensbidrag (Refereegranskat)
  • 373.
    Mihailescu, Daniela
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik. Informatik.
    Carlsson, Sven
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik. Informatik.
    Mihailescu, Marius
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik. Informatik.
    A Framework for Evaluating Enterprise Systems Implementation Methodologies in Action2006Konferensbidrag (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    Enterprise Systems (ES) are often the largest and most important Information Systems (IS) an organization employs. Most ES are rented or bought as COTS (Commercial Off The Shelf) software. The use of COTS leads to a distinction between the development of the ES software—done by ES software providers, like SAP and Microsoft—and the implementation of ES software in a specific organization. ES implementations are often associated with problems like more costly to implement than anticipated and taking much longer to implement than anticipated. To improve ES implementation, ES providers increasingly support their ES software by, in part computer-based, implementation methodologies. The paper present an ES implementation evaluation framework called ES Implementation Methodology-in-Action. The framework integrates two complementary views: 1) a technology view, focusing on the formalized aspects as expressed in the ES implementation methodology (the content of the methodology), and 2) a structural view, focusing situational aspects as expressed by the implementers (the users of the implementation methodology) including implementers, implementation context, ES software and other individuals participating in the implementation project. Using document studies and interviews with implementers we show how the framework can be used to evaluate ES implementation methodologies. We evaluate one well-known ES implementation methodology: SAP’s ASAP.

  • 374.
    Mihailescu, Daniela
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Carlsson, Sven
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Mihailescu, Marius
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    An Exploratory Study of an Enterprise Systems Implementation Methodology in Action2006Konferensbidrag (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    In this paper we develop an Enterprise Systems Implementation Methodology-in-Action framework. The framework is grounded in current views on methodology-in-action (theoretical grounding) and enhanced by an empirical study (empirical grounding). The notion of Implementation Methodology-in-Action, as articulated in this paper, integrates two complementary views that conceptualize a methodology in terms of a technology focusing formalized aspects, i.e. contents as prescribes by designers, and a structural view focusing situational aspects including implementers, implementation context, enterprise systems software, and other individuals participating in the implementation project. The purpose of the framework is to integrate existing gaps in methodology views in order to contribute to a better understanding of implementation methodology. The integrated methodology concept is understood in terms of formalized and situational elements. These elements exert a significant influence on the characteristics and effectiveness of methodology use, and implementers’ actions which may explain differences in ES implementation process’s outcomes. The results from this research helps also participants in ES projects to become aware of the elements which may influence the actions of the users working with implementation methodologies as well as the reasons for these actions in the ES implementation.

  • 375.
    Mihailescu, Daniela
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Carlsson, Sven
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Mihailescu, Marius
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Evaluating Enterprise Systems Implementation Methodologies in Action: Focusing Formalized and Situational Aspects2007Ingår i: Electronic Journal of Information Systems Evaluation, ISSN 1566-6379, E-ISSN 1566-6379, Vol. 10, nr 1, s. 83-90Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Enterprise Systems (ES) are often the largest and most important Information Systems (IS) an organization employs. Most ES are rented or bought as COTS (Commercial Off The Shelf) software. The use of COTS leads to a distinction between the development of the ES software—done by ES software providers, like SAP and Microsoft—and the implementation of ES software in a specific organization. ES implementations are often associated with problems like more costly to implement than anticipated and taking much longer to implement than anticipated. To improve ES implementation, ES providers increasingly support their ES software by, in part computer-based, implementation methodologies. The paper present an ES implementation evaluation framework called ES Implementation Methodology-in-Action. The framework integrates two complementary views: 1) a technology view, focusing on the formalized aspects as expressed in the ES implementation methodology (the content of the methodology), and 2) a structural view, focusing situational aspects as expressed by the implementers (the users of the implementation methodology) including implementers, implementation context, ES software and other individuals participating in the implementation project. Using document studies and interviews with implementers we show how the framework can be used to evaluate ES implementation methodologies. We evaluate one well-known ES implementation methodology: SAP’s ASAP.

  • 376.
    Mihailescu, Daniela
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Mihailescu, Marius
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    A Framework for Evaluating Enterprise Systems Implementation Methodologies in Action2006Konferensbidrag (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    Enterprise Systems (ES) are often the largest and most important Information Systems (IS) an organization employs. Most ES are rented or bought as COTS (Commercial Off The Shelf) software. The use of COTS leads to a distinction between the development of the ES software—done by ES software providers, like SAP and Microsoft—and the implementation of ES software in a specific organization. ES implementations are often associated with problems like more costly to implement than anticipated and taking much longer to implement than anticipated. To improve ES implementation, ES providers increasingly support their ES software by, in part computer-based, implementation methodologies. The paper present an ES implementation evaluation framework called ES Implementation Methodology-in-Action. The framework integrates two complementary views: 1) a technology view, focusing on the formalized aspects as expressed in the ES implementation methodology (the content of the methodology), and 2) a structural view, focusing situational aspects as expressed by the implementers (the users of the implementation methodology) including implementers, implementation context, ES software and other individuals participating in the implementation project. Using document studies and interviews with implementers we show how the framework can be used to evaluate ES implementation methodologies. We evaluate one well-known ES implementation methodology: SAP’s ASAP.

  • 377.
    Mihailescu, Daniela
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Mihailescu, Marius
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    A Realist Conceptualization for Studying Information System Development Methodology2010Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    It is tempting to assume that Information Systems Development Methodology (ISDM) is clearly understood because it has attracted researchers across a range of research fields offering a rich set of descriptions and explanations of ISDM. Although there are considerable studies on ISDM, this paper argues that different disciplinary interests have resulted in fragmented assessments. Consequently, this paper seeks to bridge the gap between different research streams which reflect different theoretical approaches in assessing ISDM. The overall purpose of the paper is to provide an alternative conceptualisation of ISDM i.e. from an IS design science perspective, which is theoretically grounded in realist social theory. Based on the alternative conceptualisation of ISDM, that retains the valuable insights of prior works, a tentative design proposition is developed. The design proposition consists of a combination of interventions and provides high-level guidance for designing initiatives of a particular IS class, i.e., ISDM initiative, by emphasizing what to do and why in order to achieve particular outcomes. Hence, the paper addresses the following research question: How to conceptualise an ISDM initiative? The research methodology applied involves an explorative field study research strategy based on a literature review and qualitative analysis procedure.

    In this paper four theoretical perspectives on ISDM are identified. While each perspective regarded in isolation provides different overarching depictions of ISDM, together they reveal the complexities and ambiguities of this multifaceted phenomenon. The study provides an alternative ISDM conceptualisation and a tentative design proposition for designing ISDM initiatives. From a theoretical point of view, the implicit claim is that the suggested conceptualization of ISDM will facilitate conceptual bridges between different research streams and aid scholars and practitioners to understand the complexity of ISDM. From a practitioner perspective, the tentative design proposition developed in the paper provides guidance more accurately in assessing and designing ISDM initiatives. The alternative IS design science research approach to studying ISDM with a realist conceptualization is, in our opinion, an appropriate way to start and lays the groundwork for useful follow-on research.

  • 378.
    Mihailescu, Daniela
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Mihailescu, Marius
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik. Lund University, Sweden.
    Exploring the Adaptation of Enterprise Systems Implementation Methodology: A morphogenetic approach2012Ingår i: Proceedings of the International Conference on Information Systems, ICIS 2012, Orlando, USA, December 16-19, 2012 / [ed] Joey, F. George, Atlanta, Ga.: Association for Information Systems, 2012Konferensbidrag (Refereegranskat)
    Abstract [en]

    Enterprise Systems Implementation Methodology (ESIM) is considered to be a critical factor for successful Enterprise Systems (ES) implementations. In spite of ESIM’s potential and significance for practice, little attention has been paid to this object of study in ES literature. Moreover, current studies reveal contradictory findings and provide a fragmented understanding. The purpose of this paper is to set before the reader an ESIM adaptation framework underpinned by a morphogenetic approach. Our qualitative study resulted in a richer description of ESIM and its adaptation. Four theoretically and empirically ESIM adaptation strategies, i.e. reorienting, cooperative, collaborative and coordinated, with related conditions and effects are suggested. Since ESIM might be regarded as one of the latest interventions undertaken in an attempt to improve the quality of an ES product and the productivity and quality of an implementation process, this study retains valuable insights of prior works in Information Systems Development (ISD) research. 

  • 379.
    Mihailescu, Daniela
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Mihailescu, Marius
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Exploring the Nature of Information Systems Development Methodology: A Synthesized View Based on a Literature Review2009Konferensbidrag (Refereegranskat)
  • 380.
    Mihailescu, Daniela
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Mihailescu, Marius
    School of Economics, Lund University.
    Exploring the Nature of Information Systems Development Methodology: A Synthesized View Based on a Literature Review2010Ingår i: Journal of Service Science and Management, ISSN 1940-9893, Vol. 3, nr 2, s. 265-271Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    New Information Systems Development Methodologies (ISDMs) are suggested in the belief that their deployment would be beneficial to consultants in their work. A large number of ISDMs already exist but their value has been questioned and at the same time new methodologies continue to be introduced in an attempt to support and improve the practice of information systems development work. What is not always clear from current studies is that ISDM is a multi-perspective and cross-discipline phenomenon. Although a large amount of knowledge of ISDM is available, different disciplinary interests have resulted in fragmented assessments of it. This paper intends to identify theoretical perspectives applied in the conceptualization of ISDM. A review of the literature on ISDM was conducted and four different theoretical perspectives were identified: 1) system, 2) structure, 3) innovation, and 4) knowledge. While each perspective provides various overarching depictions of ISDM, the synthesized view of ISDM provided in this study reveals the complexities and ambiguities of a multifaceted phenomenon such as ISDM. Suggestions for an alternative conceptualization of ISDM are provided in an attempt to facilitate the investigation of ISDM.

  • 381.
    Mihailescu, Daniela
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Mihailescu, Marius
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    The contextualisation of an IS artefact: A synthetic framework grounded on a critical realist perspective on the development and deployment of IS development methodology2008Övrigt (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    A dynamic business climate and technological advancements create new opportunities and challenges in the changing environment of IS development organizations. The clear distinction between the development and the implementation of Enterprise Systems software has affected the roles of involved parties, their work environment, and the knowledge needed. In response to the pressure for more efficiency and effectiveness and also flexibility and quality in Enterprise Systems implementations, new development models and methods, such as rapid product development, agile software development, and component-based development, have been suggested andare considered to be beneficial to consultants in their work. Yet, the quality of ES solutions continues to be problematic, resulting in various outcomes and, once again, questioning the value of the new IS development methodologies. What is not always clear from current IS studies, is the fact that IS development methodology represents a multi-perspective and cross-level phenomenon of study. Over the last decade, different perspectives in research works have tried to address the challenges related to development and deployment of IS development methodologies.

    We argue that existing fragmented approaches in studying IS developmentmethodology reduces the possibility to understand and explain the challengesencountered by IS professionals in practice. Therefore, in order to develop valuable theories, tools, and educational programs with practical relevance, as several scholars indicate, it is imperative to scrutinize new approaches and provide robust frameworks to study and explain the development, deployment, and the potentials of IS development methodologies.

    This work is motivated by the perception that a change of understanding and framing the study of IS development methodology is not only needed but is also a fundamental issue in order to facilitate the design of artefacts based on cumulative and integrated knowledge. This paper proposes to extend the existing body of IS research in general and ES research in particular, by exploring an alternative way to frame the study of ES implementation methodology from a critical realist perspective.

    The beneficial feature of this perspective is represented by a theoretical basis which allows to bridge the gap between two significant streams of IS research, i.e. the development and the deployment of IS development methodology. The framework outlined in this study is based on a synthesis of frameworks and theories of the development and deployment of IS development methodologies, and explores the characteristics and relations between social and technical objects together with potential transformations and implications in a stratified context.

  • 382.
    Mihailescu, Daniela
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Mihailescu, Marius
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Carlsson, Sven
    An Exploratory Study of an Enterprise Systems Implementation Methodology in Action2006Konferensbidrag (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    In this paper we develop an Enterprise Systems Implementation Methodology-in-Action framework.The framework is grounded in current views on methodology-in-action (theoretical grounding) andenhanced by an empirical study (empirical grounding). The notion of Implementation Methodology-in-Action, as articulated in this paper, integrates two complementary views that conceptualize amethodology in terms of a technology focusing formalized aspects, i.e. contents as prescribes bydesigners, and a structural view focusing situational aspects including implementers, implementationcontext, enterprise systems software, and other individuals participating in the implementationproject.

    The purpose of the framework is to integrate existing gaps in methodology views in order tocontribute to a better understanding of implementation methodology. The integrated methodology concept is understood in terms of formalized and situational elements. These elements exert asignificant influence on the characteristics and effectiveness of methodology use, and implementers’actions which may explain differences in ES implementation process’s outcomes. The results from thisresearch helps also participants in ES projects to become aware of the elements which may influencethe actions of the users working with implementation methodologies as well as the reasons for these actions in the ES implementation.

  • 383.
    Mihailescu, Daniela
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan.
    Mihailescu, Marius
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Carlsson, Sven
    Lund University School of Economics and Management.
    The Conditions of Complex Innovation Adoption Occurrence: A Critical Realist Perspective2013Ingår i: Electronic Journal of Information Systems Evaluation, ISSN 1566-6379, E-ISSN 1566-6379, Vol. 16, nr 3, s. 220-231Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The adoption of innovation is a multifaceted and dynamic phenomenon. It occurs as a result of the interplay between structural influences and agents’ activities. Although existing studies on innovation have recognised the importance of theories that link the structure, the macro level, and agency, the micro level, in explaining changes over time, few theoretical accounts support the integrations of multiple levels of analysis. The purpose of this paper is to develop an explanatory framework based on a realist social theory and underpinned by a critical realist perspective, with the intention of describing and explaining IS/IT adoption occurrences. The potential of the framework is empirically illustrated with a case study that examines the adoption of one Enterprise Systems Implementation Methodology by implementers in an implementation context. Our qualitative study provides explanatory insights and a rich description of a particular type of complex innovation. Four theoretically and empirically grounded modes of adopting an implementation methodology are identified: fragmented, aggregated, integrated and infrastructural. Using the framework allow us to achieve four things. First, the framework will support the researchers in identifying particular configurations and the pattern of events caused by them. Second, it will take into account the embeddedness of innovations that have occurred within broader structural configurations. Third, it will allow the researchers to distinguish the different stances agents might adopt toward particular innovations and structural configurations. Fourth, the researchers will be able to identify variations that have occurred in the adoption of innovations. This study offers a foundation for future work that may contribute to a more coherent view on complex innovations and insights into their potential adoption; as such, the findings presented here can provide guidance for practitioners who seek to adopt complex IS/IT innovations.

  • 384.
    Mihailescu, Daniela
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Mihailescu, Marius
    Lund University, Sweden.
    Carlsson, Sven
    Lund University, Sweden.
    The evolution of an enterprise system implementation methodology by adaptation through reflexivity2016Ingår i: Proceedings of the Annual Hawaii International Conference on System Sciences, IEEE Computer Society, 2016, s. 4961-4970Konferensbidrag (Refereegranskat)
    Abstract [en]

    In spite of an Enterprise Systems Implementation Methodology's (ESIM's) potential and significance for Enterprise Systems implementation, little attention has been paid to its evolution in ES literature. Moreover, current studies reveal contradictory findings and provide a fragmented understanding. The purpose of this paper is to provide a framework underpinned by a morphogenetic approach for explaining how ESIM evolves by adaptation through reflexivity. Our qualitative study resulted in a richer description of ESIM contents differentiated by adaptation strategies through reflexivity. Four theoretically and empirically informed ESIM adaptation strategies, i.e. reorienting, embedding, aligning and connecting, with related conditions and effects are suggested. This study retains valuable insights of prior works in Information Systems Development (ISD) research, since ESIM might be regarded as one of the latest interventions undertaken in an attempt to improve the quality of an ES product and the productivity and quality of an implementation process. 

  • 385.
    Mihailescu, Marius
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Mihailescu, Daniela
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Carlsson, Sven
    Lund university, Sweden.
    Explaining the Adoption of Complex Innovations by Reflexive Agents: A Critical Realist Perspective2013Ingår i: Proceedings of the 4th international conference on information systems management and evaluation, ICIME 2013: RMIT University Vietnam, Ho Chi Minh City, 13-14 May 2013 / [ed] John Blooma, Mathews Nkhoma and Nelson Leung, Reading: Academic conferences and publishing international limited , 2013, s. 152-159Konferensbidrag (Refereegranskat)
  • 386.
    Minchev, Evgeni
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Schmitt, Torben
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Purchasing digital items in free to play games: Investigating personality theory through an explorative study of League of Legends2016Självständigt arbete på avancerad nivå (masterexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
    Abstract [en]

    The continuous growth of the gaming industry develops a highly competitive environment, which provides an incubator of innovation. These conditions lead to the emergence of new business models. Free to play as one of those newly and still developing models is currently trending among the game developing and publishing companies. Delivering skyrocketing profits, the full potential of the model is yet to be revealed. At first sight, the model has a simplistic structure on the business side, however, on the user side it is unclear what motivates players to become customers through the purchase of digital items in the games.

    This research uses an exploratory and qualitative approach to collect data and identify purchasing behaviour stimuli. It also proposes an option of connecting personality theories as a possible explanation to the purchasing behaviour of players. As a focus for this study, the currently most successful free to play game, League of Legends, was selected and twelve interviews with League of Legends players were conducted.

    The interviews consisted of two parts, one semi-structured and the other one structured. The semi-structured interview aimed at identifying purchasing behaviour and finding reasons for the purchase of digital items in League of Legends. The second was a personality assessment test, Keirsey Temperament Sorter2.

    A conventional content analysis of the interviews identified the theme “personal satisfaction” as the main motivation for purchasing digital items. The investigation regarding the proposed connection to personality theory, the research’s results fail to show any connection. However, answering research question number one unveils the importance of the personality factor remains valid and a subject of future research. The research discusses possibilities and direction for future research in the face of testing other than the applied Keirsey personality theory. 

  • 387.
    Mirza Aghaee, Naghmeh
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Choosing Free/Open Source Software: The strategic reasons for using Open Office in the municipalities2009Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
    Abstract [en]

    Open source software is becoming a credible and realistic alternative to proprietary software in municipalities. The aim of this thesis is to explore the strategies and logical issues that inspire and motivate municipalities to migrate into or integrate use of open source software. The research approach used in the study is an explorative, comparative case study performed in the three Swedish municipalities of Falköping, Alingsås and Kungälv, which considers implementation and use of OpenOffice in administration. The methodologies used in the case study were in-depth interviews with Chief Information Officers in the municipalities and document analysis. The interviews were combined with the tool of SWOTanalysis to further focus on the reasons for choosing OpenOffice as an application program. There is certainly not a unique strategy to migrate into or integrate use of Free/Open Source Software. Since each municipality is autonomous in the process of decision-making, various strategic planning or guidelines are use in different municipalities. In the municipalities of Alingsås and Kungälv the strategic planning is used for leading the processes of implementation of new software applications. However, in Falköping municipality, the procedures are guided by a set of guidelines. The lower Total Cost of Ownership and the Free/Open Source Software’s freedoms besides many other advantages, make the municipalities stimulated to migrate into use of OpenOffice suite. In contrast, there are some drawbacks and barriers, such as shortage of internal and external standardization and lack of user knowledge and familiarity, which demotivate the municipalities to take this decision. To lower costs of IT administration seems to be the most significant factor in motivating municipalities to migrate into use of OpenOffice. More research is needed in order to find out the consequences of implementation of OpenOffice in municipalities as well as to investigate if Total Cost of Ownership really is decreased by the use of Open Office.

  • 388.
    Mitev, Nikolay
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    E-health for people with diabetes: Adoption and use of diabetes self-management applications among diabetics in Bulgaria2018Självständigt arbete på avancerad nivå (masterexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
    Abstract [en]

    The purpose of this thesis is to study the level of understanding of e-health applications among users with diabetes in Bulgaria, to find out how they use those applications, and to provide knowledge on what m-health applications provide to people with diabetes, and what they actually need. This research used TAM variables combined with Innovation Diffusion Theory to produce knowledge on technology acceptance. Therefore, the factors of relative advantage, compatibility, complexity, trialability and observability will be used to determine perceived usefulness, perceived ease of use and behavior intention to use a technology.

    This research was intended to gather information on the use of diabetes self-management mobile apps in a standardized manner. The instrument used for the survey, a questionnaire, aimed to provide information on the use and experience of mobile health apps for managing diabetes. The final online survey was completed by 71 participants, 38 of which were female, 28 were male and 7 were of non-specified gender. The introductory stage of the survey showed that most of the respondents were between the ages of 31 to 40 years old (28.2 %), and that the largest part of the population sample has been diabetic for five years (32.4%).

    By taking into consideration the results, it can be said that 74.6% of relative advantage correspond to very high perceived usefulness on behalf of the respondents. And a score of 53.5% shows that the people who took part in the survey exhibit high perceived ease of use of the mobile applications.  This concludes that initially upon using diabetes self-management applications, the respondent’s exhibit high behavioral intention to do so and due to that the applications are not defined as complex, they are suitable for constant use.

  • 389.
    Modolin, Sarah
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Grace, Sekwao
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Virtual Reality Games for Team Building Interventions: Comparison of team building interventions for university students2018Självständigt arbete på avancerad nivå (masterexamen), 30 poäng / 45 hpStudentuppsats (Examensarbete)
    Abstract [en]

    Teams are essential in today’s organisations. Thus, it is important to enable students early in the education process to work in teams. Moreover, we have new technologies emerging such as virtual reality (VR), that have the possibility to influence processes such as team building interventions. In addition, many researchers claim the importance of games in teaching as it leads to high engagement. Even though, there is much research available in the areas of VR, team building and games, no research connecting all three topics can be found. Nevertheless, it can be observed that VR and games have been used in teaching before, however not at the same time to enhance teamwork skills. This research provides a thorough literature review on the current possibilities and applications of VR in teaching and defines effective team building. Moreover, games in teaching and their possibilities and advantages are described. Eventually, the purpose of this study is to find out if team building interventions with the help of VR are more effective in comparison to non-VR based methods. We add to existing research by enhancing current team building techniques through VR technology. Being aware of the nature of this research we combine a qualitative and quantitative approach, namely content analysis and A/B testing, to research this topic. To support the content analysis, we apply a teamwork framework defined by Rosseau, Aubé and Savoie (2006). To validate our experiment results from A/B testing we triangulate by conducting an additional experiment. The analysis of this study shows that VR based team building interventions trigger more team processes than team building interventions without VR. Furthermore, the research points out possible future directions of studies since VR for team building is a rather new topic and thus needs to be further researched. Finally, the study can be used to encourage students and teachers at University level to apply VR technology when the opportunity is given

  • 390.
    Mohammad Khidhir, Ali Samir
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Santhanam, Anand
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    The Role of Social Network within Industrial Organization2012Självständigt arbete på avancerad nivå (masterexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
    Abstract [en]

    This research paper aims to investigate the role of enterprise social network to address these concerns such as knowledge sharing and collaboration. The authors have considered a case study based research approach as it is the best method to answer the research question. The leading multinational Bus and truck manufacture Scania was considered for our case study. The study has been done by researching the impact of enterprise social network tools such as Yammer and Lync and their attempt to answer these challenges in the organization. The paper concludes with the analysis based on the empirical findings and theoretical frame of reference. Suggestions and recommendations for further research in this area have also been mentioned in the concluding part of the thesis.

  • 391.
    Molka-Danielsen, Judith
    et al.
    Molde University College.
    Christina, KellerHögskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.Wiberg, MikaelUmeå Universitet.
    IRIS: Selected Papers of the Information Systems Research Seminar in Scandinavia2012Samlingsverk (redaktörskap) (Övrigt vetenskapligt)
  • 392.
    Moquist Sundh, Ellinor
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Are HiPPOs losing power in organizational decision-making?: An exploratory study on the adoption of Big Data Analytics2019Självständigt arbete på avancerad nivå (masterexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
    Abstract [en]

    Background: In the past decades, big data (BD) has become a buzzword which is associated with the opportunities of gaining competitive advantage and enhanced business performance. However, data in a vacuum is not valuable, but its value can be harnessed when used to drive decision-making. Consequently, big data analytics (BDA) is required to generate insights from BD. Nevertheless, many companies are struggling in adopting BDA and creating value. Namely, organizations need to deal with the hard work necessary to benefit from the analytics initiatives. Therefore, businesses need to understand how they can effectively manage the adoption of BDA to reach decision-making quality. The study answers the following research questions:

    1. What factors could influence the adoption of BDA in decision-making?

    2. How can the adoption of BDA affect the quality of decision-making?

    Purpose: The purpose of this study is to explore the opportunities and challenges of adopting big data analytics in organizational decision-making.

    Method: Data is collected through interviews based on a theoretical framework. The empirical findings are deductively and inductively analysed to answer the research questions.

    Conclusion: To harness value from BDA, companies need to deal with several challenges and develop capabilities, leading to decision-maker quality. The major challenges of BDA adoption are talent management, leadership focus, organizational culture, technology management, regulation compliance and strategy alignment. Companies should aim to develop capabilities regarding: knowledge exchange, collaboration, process integration, routinization, flexible infrastructure, big data source quality and decision maker quality. Potential opportunities generated from the adoption of BDA, leading to improved decision-making quality, are: automated decision-making, predictive analytics and more confident decision makers.

  • 393.
    Mugabe, Gabriel Nzarama
    et al.
    University of Rwanda, College of Business and Economics, Rwanda.
    Vimarlund, Vivian
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik. Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Centre for Information Technology and Information Systems (CenITIS). Högskolan i Jönköping, Hälsohögskolan, HHJ. IMPROVE (Improvement, innovation, and leadership in health and welfare).
    Wass, Sofie
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Implementation of ict based innovations as electronic medical record in sub-sahara Africa: Issues of relevance for future implementations2017Ingår i: Proceedings of the International Conference on E-Health, EH 2017 - Part of the Multi Conference on Computer Science and Information Systems 2017, IADIS Press, 2017, s. 95-101Konferensbidrag (Refereegranskat)
    Abstract [en]

    Electronic medical records (EMR) have been implemented in developed countries since 1972 when the first computer-stored medical record at Wishard Memorial Hospital was designed. However, less seem to be known about EMRs in an African context. The purpose of this paper is therefore to review studies on EMRs implemented in sub-Saharan Africa and to identify benefits and challenges met. Articles available in PubMed, PMC, Scopus, JAMIA and Google were searched through JIBS online library using the search string "EMR systems in Sub-Saharan Africa". In most the papers, EMRs have been implemented in HIV/AIDS settings allowing better monitoring of patients under antiretroviral therapy (ART). EMR systems have also succeeded to increase the number of patients under ART. Moreover, EMRs have improved work processes as they have reduced patients waiting time and enhanced monitoring of medical appointments. However, EMRs have suffered lack of electricity, poor Internet connectivity and computer illiteracy. Today, HIV/AIDS care providers have benefited on the implementation of EMRs and there is a possibility to extend the implementation to other healthcare departments.

  • 394.
    Mulugeta, Bruke Mekuria
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Perceptions on an effective Compliance Management System: An approach to compliance with EU Data Regulations2016Självständigt arbete på avancerad nivå (masterexamen), 80 poäng / 120 hpStudentuppsats (Examensarbete)
    Abstract [en]

    The purpose of this thesis is, through an exploratory study, to examine how organizations can effectively comply with data regulations.  The following are the research questions: What are the elements of an effective compliance management system? In light of the elements of an effective compliance management system, how are organizations complying with EU data regulations? A holistic multiple case study approach was implemented where four companies with services handling personally identifiable information were interviewed and then requested to participate in a Likert scale questionnaire to find points of consensus.

     

    Based on literature the elements of an effective compliance management system were shortlisted. These elements are policies and procedures; communicate and train; culture; respond to incidents and prevent future incidents; resources; incentives and rewards; exercise due diligence to prevent and detect criminal conduct; governance; objectivity; risk management; prohibited persons; monitoring and auditing program effectiveness; ethics. Based on the interviews and questionnaire, organizations were not systematically managing compliance with EU data regulations. Also, there was not an awareness of the regulations. There was a lack of understanding on the details of the regulations and a drive to comply with these regulations. It was noted that issues that do come about due to data protection were handled on the go. To summarize the interviewees, there is a reactive mentality instead of a proactive one towards compliance with data regulations.

    From a regulator’s perspective, a means of including service providers in the process of data regulation may first help in creating awareness. On the note of awareness, it is necessary for organizations handling personally identifiable information to comply with the law. Again, this is not viewed as a priority for the organizations that have been interviewed or at least for organizations that are relatively small in size or in a startup phase.

    The value provided by this thesis is in providing an aggregated view of the elements of an effective compliance management system.

  • 395.
    Mwita Nyamoni, David
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Johansson, Jimmy
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Indicators and Implications for Information Quality Management Improvements: A case study within AGA Specialty Gas division2012Självständigt arbete på avancerad nivå (masterexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
    Abstract [en]

    The two largest resources companies have today are knowledge workers and information. Therefore, it is important for companies to focus efforts on providing information users with the best possible quality of information to ensure that knowledge can perform tasks efficiently and effectively. The first task of this study was to figure out if the case division had any information quality problems; this was because our case division did not know if they had any information quality problems and thereby asked the researchers to start from a blank page. Therefore, the focus of this research was to investigate the level of infor-mation quality management implementation as well as knowledge workers’ perception re-garding information product within the company. By using the characteristics of IQMM the researchers were able to find implications and indicators for information quality man-agement at AGA Specialty Gas division. The researchers decided that the nature of the problem was to investigate the current situation within our case company. An inductive approach was the best solution with a philosophical stand point of interpretation to tackle the problem. The collection of data was done in a multi-method approach in which qualita-tive data was gathered from semi-structured face-to-face interviews while quantitative data was gathered by the use of a questionnaire. This data was then interpreted in a narrative style in which the researchers told what was going on and what it implies for the case com-pany by using relevant theories. The analysis illustrates some interesting findings regarding indications and implications for information quality management implementation, as well as the difficulties in assessing the level of information quality maturity level. The results show that there are some limitations towards the use of a linear information maturity mod-el which makes it hard to assess the level of maturity in this study. The contribution in this research study is both practically and academically sound.

  • 396.
    Naghdipour, Navid Naghdipour
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    New Trends in Business Intelligence: A case study on the impact of organizational demands of information and new technologies on BI2014Självständigt arbete på avancerad nivå (masterexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
    Abstract [en]

    When the data warehouse concept was first introduced by IBM as a part of their new information system in 1988, the first step in the field of modern decision support systems or business intelligence was taken. Since then, academics, practitioners and solution developers have put a considerable effort in introducing new trends of these systems.

    Each new trend has roots in what enterprises demand from these systems. The advances in Web technologies and social media, has led to introduction of new trends such as Cloud BI and Big Data which are both cost-effective and also have the potential to take advantage of semi-structured and unstructured data within organizations.

    This paper deals with these new trends and the influences of organizational demands and new technologies and tools on them. A deep literature review deals with four major BI trends in detail. (Data warehouse, Business Performance Management (BPM), Cloud BI and Big Data). Two case studies from local Business intelligence developers are carried out in order to explore the influences mentioned above.

    As the result of this study, a model is proposed that addresses the elements that affect the BI trends, both in organizational and technological perspectives. It is observed that despite the fact that lots of new trends have been introduced in the past years (e.g. Cloud BI and Big Data), it does not necessarily mean that older trends are becoming obsolete. Data warehouses and BPM systems are still being used vastly in the industry. However, the later trends can be offered to clients that have the demand for them.

    The results imply that Cloud BI is mainly suitable for companies with low initial budgets and Big Data can be adopted by organizations that want to exploit their social data sources. The mere fact that both implied trends are built upon their preceding ones, has transformed data warehouses and BPM approach the ground work for any new trends to come.

  • 397.
    Nchotindoh, Lewis
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Kemoum, Armelle
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Enterprise Systems: Achieving an appropriate fit between ERP systems and business processes2009Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
    Abstract [en]

    Enterprise resource planning (ERP) system which first emerged in the early 90’s, have become so popular today that almost every large business corporation uses one. Recent years have seen increased spending on this software application package, but sadly not all organizations which invest in ERP systems have gotten back their money’s worth. There have been many instances of unsuccessful ERP implementation attempts and in some cases total failure. Researchers and scholars have long since studied these systems in a bid to provide explanations for the complexity and failure of implementation attempts. This has led to the establishment of critical success factors (CSF), which slightly vary with different authors but have some strong common points. Prominent among these CSF’s is alignment between business processes and ERP built-in processes. This project therefore focuses on alignment issues that arise between the software package and the organization’s business processes during ERP implementation efforts. The main purpose of the work is to establish a set of ‘best practices’ that must be considered or executed in order to secure a good alignment between the system and software package. In order to achieve the main goal of this work, a case study approach has been used. The case in question is a small manufacturing firm in Vetlanda called T-Emballage, which uses an ERP system Jeeves. Mainly using scientific research techniques which comprise a deductive approach and a mixed mode data collection method, some valuable conclusions are drawn from the analysed data. The critical points that are worth considering during ERP implementation, when trying to achieve alignment, arrived at in this study include: carrying out a proper gap analysis, top management leading and following up, choosing software according to needs, simplicity, flexibility, communication and liability of data. This project further investigates the advantages and disadvantages of adapting or altering the software package to fit the organization’s business processes and vice versa. Finally, the work also tries to assess the alignment maturity level that has been attained in the organization by applying the Luftman’s alignment maturity model.

  • 398.
    Nchotindoh, Lewis
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Zaffar, Fahd
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Enterprise 2.0: Knowledge-sharing and collaboration through emergent social software platforms (ESSP) - The case of IBM2011Självständigt arbete på avancerad nivå (masterexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
    Abstract [en]

    Intellectual capital is the single most important asset owned by any organization. Business continuity and the long term sustainability of every business organization depends partly on how well accumulated organizational knowledge is passed on from generation to generation. Knowledge is hard to capture due to its implicit nature and even harder to manage, thus the deployment of numerous knowledge management systems by organizations in recent times. Knowledge sharing among employees within organizations can sometimes be very problem-atic. These problems stem from issues pertaining to power, secrecy, individualism, time, ignorance and technological issues among others. This paper seeks to investigate how web 2.0 technologies are being used to overcome these problems and facilitate knowledge sharing as well as collaboration. Web 2.0 has been described as the new web which focuses on the use of platforms. Platforms are digital environments in which contributions and interactions are globally visible. The new web technologies which are based on platforms are referred to as emergent social software platforms (ESSP‘s). The use of these web 2.0 technologies (ESSP‘s) within a business enterprise for the achievement of business goals is known as enterprise 2.0 (E2.0). Central to this research is the knowledge sharing cycle model, which has three main stages; internalization, externalization, and objectification. Internalization occurs when individuals acquire or learn from the organization. Externalization is achieved when individual implicit knowledge is made explicit. Objectification is making new knowledge globally accepted. This cycle has been adapted to illustrate the role played by ESSP‘s in facilitating knowledge sharing. A case study of IBM Corporation is used to arrive at the findings which are used to adapt the model. IBM Corporations extensively deploys E2.0. The company uses one central Social networking platform called IBM connections, which incorporates several ESSP‘s. There are seven services on IBM connections which include profiles, Activities, wikis, blogs, bookmarks, Files, and communities. Employing the interview technique, observations and the use of secondary data, the research questions are answered. The findings indicate that ESSP‘s can be used to support knowledge sharing practices and also helps to convert knowledge into its different forms (explicit and implicit). Blogs, wikis, and communities support internaliza-tion and externalization. The process of objectification is supported by wikis. Findings also indicate that the services within IBM connections platform support mass collaboration and foster strong ties among employees. In an objective manner, the paper points out some of the negative consequences of E2.0. Major issues uncovered through the case study include, sensi-tive data, undefined way of working with ESSP‘s, privacy, abuse of use, and lack of interest.

  • 399.
    Nehme, Jalal
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Persson, Marcus
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Lahiji, Shahrouz
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    How can ITIL influence IT outsourcing2009Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
    Abstract [en]

    The purpose of this thesis is to examine the impact of best practices framework like In- formation Technology Infrastructure Library (ITIL) on IT outsourcing implementation. This thesis will examine the research question:

    “What are ITIL’s effects on IT Outsourcing implementation?”

    The goal is to find out whether ITIL is applicable in IT outsourcing project, and if it has a positive or negative impact on it. The study of the impact of ITIL in IT outsourcing pro- jects, will start by giving the reader an overview about ITIL and IT outsourcing critical suc- cess factors. This thesis is conducted through a cross-sectional study, and information has been obtained through secondary literature. The authors have also conducted a series of in- terviews with IT practitioners and an IT expert. The interviews has been done in a semi- structured way.

    The outcome of this research show that ITIL definitely can have a positive impact on IT outsourcing implementation. A positive effect that has been discovered from this research is that ITIL improved the communication between service providers and customers. These studies also shows that ITIL can serve as a growth enabler by giving structure to compa- nies work activities. On the other hand, organizations should consider ITIL more as guide- lines than a framework. This research also discovered that using ITIL frameworks can make work procedures more complex and time demanding, and due to this, small- to me- dium-sized companies could face more struggle in the implementation phase of ITIL.

  • 400.
    Neniskis, Mantautas
    et al.
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Kiritschenko, Leonid
    Högskolan i Jönköping, Internationella Handelshögskolan, IHH, Informatik.
    Investigation of Internal Communication Flows: A case study of Hallpressen AB2016Självständigt arbete på avancerad nivå (masterexamen), 80 poäng / 120 hpStudentuppsats (Examensarbete)
    Abstract [en]

    The introduction of the Internet and computers into the work environment have changed the news industry. New models of revenues for spreading the news, and the reachability and accessibility of the news has grown tremendously. These implications have influenced the way media company’s employees have to work, from multi-skilling to communicating with each other efficiently. This research seeks to investigate the current state of the internal communication flow in a Swedish media company called Hallpressen AB and to find opportunities for improving the internal communication flow inside the company. In order to fully understand the existing situation in the company, the authors observed nine of the company’s departments, held 14 interviews with managers and executive committee members, and conducted two focus groups. Based on the data collection, the authors created a communication channel model of the existing communication inside the media company, and performed a qualitative content analysis to summarize the findings from the observations and interviews. The focus groups were performed in order to examine an existing communication tool called “Slack”, and to understand the general perception that the company’s employees held of it. From the findings, the authors suggested possible improvements for the company’s internal communication flows. First, what could be improved in the management of communication inside the company, such as opening of a communication department or hiring an internal communicator. Second, what could be improved in already existing communication channels, such as creation of special part on the intranet for every department and etc.

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