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  • 151.
    Janshen, Kathrin
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    van Montfort, Jozef
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Analysis of challenges and critical success factors of ERP implementations – a multiple-stakeholder perspective2019Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Background: Organisations use and implement enterprise resource planning (ERP) systems with the intention to stay competitive or gain a competitive advantage. Yet, many organisations fail at implementing ERP systems successfully in terms of exceeding project scope, time and costs, and at delivering the expected benefits. Previous research has mainly focused on identifying and ranking critical success factors (CSF), whereas the explanation of how to apply these CSFs and what challenges occur in applying them has been lacking. 

     

    Purpose: The purpose of this thesis is to understand how practitioners with different backgrounds perceive the CSFs of an ERP implementation and which challenges occur while applying them. 

     

    Method: This study adopted an abductive qualitative research approach, whereby an interview study was performed. The empirical data has been gathered through semi-structured interviews, in which our from literature derived CSF framework served as basis. Subsequently, the empirical data was analysed with regards to the Technological-Organisational-Environmental (TOE) framework. This was followed by a cross-perspective analysisand a discussion in which the main findings from the analysis are compared to previous research results. 

    Conclusion: The findings of this thesis mostly confirm the actual perceived criticality of most of the derived CSFs from literature. However, the perspectives and opinions on how to apply them differ with regards to certain CSFs between internal and external stakeholders involved in ERP projects. Complementary, the major challenges that were mentioned by participants are the lack of a sufficient pre-analysis, the lack of resources in terms of skilled personnel, budget and time, and the lack of internal as well as external communication and cooperation. Therefore, this thesis contributes to the current literature by mostly confirming the justification of conducting research on CSFs and by identifying major challenges in applying CSFs which can hinder organisations from successfully implementing an ERP system. 

  • 152.
    Jensen, Leif-Magnus
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Analyzing third-party logistics providers through the concept of position2011Conference paper (Other academic)
    Abstract [en]

    Purpose of this paper

    Third-party   logistics firms have been described in a number of ways through different   role schemes based on industrial development.    This article uses one such role scheme to expand on the concept of   position for analyzing third-party logistics.   

    Design/methodology/approach

    The paper   uses a case study of one third-party logistics firm involved in several   complex distribution systems within the car industry to act as a focus for   the concept of a position. 

    Findings

    The paper   shows the relevance of using a specific conception of roles to expand on the   position concept from the literature and discusses how this can be used to   analyze TPLs.

    Research limitations/implications  

    The   research is based on a single case where position was not the only aspect   studied and would benefit from other empirical data especially from smaller   and more specialized third-party logistics firms. 

    Practical implications

    The   opportunities for TPL firms are seen to depend on both how the distribution   system is structured as well as their own capacities and the roles they   already possess.

     

    What is original/value of paper

    Combining   different literatures that have studied different aspects of 3PLs gives a   better overall understanding of the development of this industry at a   conceptual level.

  • 153.
    Jensen, Leif-Magnus
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS). Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Humanitarian cluster leads: lessons from 4PLs2012In: Journal of Humanitarian Logistics and Supply Chain Management, ISSN 2042-6747, Vol. 2, no 2, p. 148-160Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to improve the understanding of the role of humanitarian cluster leads through applying lessons from the fourth-party logistics (4PL) literature.

    Design/methodology/approach – The primary data for this paper are based on an extensive case study of coordination mechanisms in humanitarian logistics covering specifically the UNJLC (United Nations Joint Logistics Centre) and the Logistics Cluster. In total, 37 semi-structured interviews were conducted, together with site visits and review of official documentation.

    Findings – The paper finds that the 4PL concept provides a partial match for the cluster leads with important lessons from the 4PL literature. In particular, lessons are related to selectivity of central participants for the cluster, and the need to develop relationship management skills.

     Research limitations/implications – The paper shows some clear areas where lessons from the 4PL literature are highly relevant to the logistics cluster lead. Some of these implications can also be applied to the other clusters, but further concepts should be developed for the cluster system as a whole.

    Social implications – The analysis shows that cluster leads should think of themselves more as facilitators rather than channel captains.

     

    Originality/value – The tasks for the humanitarian cluster leads have been outlined in some detail, but the ways to accomplish them and how they should operate in relation to other actors in the field has been less clear. By using the 4PL concept the paper demonstrates a number of lessons that are relevant to the logistics cluster lead in particular.

  • 154.
    Jensen, Leif-Magnus
    Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics. Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Opportunities and constraints for intermediaries in distribution: The challenge of variety2010In: The IMP Journal, ISSN 2059-1403, E-ISSN 0809-7259, Vol. 4, no 3, p. 194-219Article in journal (Refereed)
    Abstract [en]

    The variety in contemporary distribution systems is large and reflects complex customer demands and new technological and organizational possibilities. Changes in the distribution system lead to new challenges and constraints for intermediaries trying to establish consistent roles for themselves. The challenge for theory is how to describe these changed and complex roles.

    This article is based on a case study of one intermediary (a third-party logistics provider) in the car distribution industry. The article presents a framework of six roles, four of which find parallels in functionalist discussions of roles, and two of which appear more closely tied to new developments in distribution. These are specifically tied to the way intermediaries have increased opportunities to act as resource providers and organizers in contemporary distribution.

    The opportunities and constraints for intermediaries in the type of distribution context studied are analyzed using the IMP literature. This proves fruitful in particular through discussing the impact of actor bonds and resource ties. The resources the intermediary controls may be less important in defining its role than the fit with resources possessed by others and the resulting opportunities.

  • 155.
    Jensen, Leif-Magnus
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS). Jönköping University, Jönköping International Business School, JIBS, Business Administration.
    Eriksson, David
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Hilletofth, Per
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Outcomes of reshoring for Swedish firms: The influence of industrial networks2017In: Proceedings of the 24th International Annual EurOMA Conference, International Annual EurOMA Conference, 2017Conference paper (Refereed)
  • 156.
    Jensen, Leif-Magnus
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS). Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Eriksson, David
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Hilletofth, Per
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Sourcing from China: Approaches and outcomes for Swedish firms2017In: The 29th NOFOMA Conference ”Taking On Grand Challenges” / [ed] Daniel Hellström, Joakim Kembro and Hajnalka Bodnar, Nordic Logistics Research Network, 2017Conference paper (Refereed)
    Abstract [en]

    Purpose

    The large and   persistent trend of firms sourcing from China is in itself well-established with many success stories. However, managing the sourcing is a complex issue confounded both by cultural differences and the length of the supply chain. Outcomes are often described primarily in terms of cost savings.

    The purpose of this paper is to analyse how Swedish firms manage their sourcing in China and connect this to the types of outcomes achieved.

    Design/methodology/approach

    This study is based on a series of semi-structured interviews with Swedish production firms sourcing from China. These findings are then confronted with previous research on sourcing from China from other regions.

    Findings

    The paper finds that the firms have developed good monitoring systems for their sourcing work and are generally satisfied with the outcomes, but also have persistent communication issues. The ability to source effectively from China, based on many years of experience and having handled prior difficulties is seen as a competitive advantage.

    Research limitations/implications  

    One archetype of Swedish firms successfully sourcing from China emerges from the research. The research only deals with selected Swedish production firms however and may not show the general situation for Swedish firms sourcing from China.

    Practical implications

    The implications are that the development and use of monitoring systems seems to be a critical component of sourcing success.

    Original/value

    The research addresses a gap where the actual outcomes of sourcing beyond general   assessments of whether they are successful are little explored in the literature, in particular from the Swedish perspective.

  • 157.
    Jensen, Leif-Magnus
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Hammervoll, TrondHarstad University College.
    International Journal of Physical Distribution & Logistics Management: NOFOMA conference special issue on logistics and supply chain management2012Collection (editor) (Refereed)
  • 158.
    Jensen, Leif-Magnus
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Hertz, Susanne
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Outsourcing to TPL firms: Present customers as a decision criteria2011Conference paper (Other academic)
    Abstract [en]

    Third-party logistics providers (TPLs) and their connections with customers have been described in different ways in the literature.  In this article we consider three important aspects TPLs interactions with their customers.

    First, TPLs can be usefully analyzed in terms of the different economies that they achieve, and how they can coordinate differing demands from their customers to achieve efficiency.  The second aspect of TPL interaction with customers is the relation between one TPL and a specific customer, with the TPL providing services of superior quality or low cost.  The third aspect of TPL interaction with customers is the relation between the customers themselves.  We know from previous studies that TPL firms have few customers and deep relationships in most cases (Andersson, 1997).  The consequences for the buyer of the TPL losing or gaining a big customer can then influence the economies of scale and scope extensively. 

    The IMP literature has a great deal to say about interaction between industrial actors and we propose to connect this study to IMP writings on interaction and network effects rather than just the effects between a TPL and single customer.  The position of a service provider such as a TPL can usefully be studied by considering IMP dimensions of actors, activities and resources (Håkansson & Snehota, 1995).

    We report on the initial interviews of a study to explore the relations between TPLs and their buyers, with particular focus on how coordination of services is handled.  Initial results show that the points from the interviews really touch upon two levels.  There is one level to do with the physical network and logistics operations, and another which deals with the actors and the way they interact.  We suggest that the Johansson & Matsson (1992) model of the network and production system can explain how these two levels interact and propose to employ it more extensively.

  • 159.
    Jensen, Leif-Magnus
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Hertz, Susanne
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Outsourcing to TPL firms: Present customers as a decision criteria2011Conference paper (Other academic)
    Abstract [en]

    Third-party logistics providers can create economies of scale and scope through activity coordination and specialization.  The size and type of customers and not least the way the TPL works with these is highly important in allowing the TPL to create scale and scope.  The issue of TPL relations with other customers is not however part of purchasing criteria as presented in the literature, presenting a significant and for the firms dangerous gap which needs to be closed.  We review the literature and report on the initial steps of a study to address this gap.

  • 160.
    Jensen, Leif-Magnus
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Hertz, Susanne
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Phases of coordination in humanitarian logistics2012In: NOFOMA 2012 - proceedings of the 24th annual nordic logistics research network conference: 7-8 June 2012, Naantali, Finland / [ed] Juuso Töyli, Laura Johansson, Harri Lorentz, Lauri Ojala and Sini Laari, 2012, p. 885-886Conference paper (Other academic)
    Abstract [en]

    Purpose of this paper

    The number of organisations involved in   relief work in general and humanitarian logistics specifically is large and   increasing, creating new complexity. In this paper we analyse different types   of coordination in two case studies.    This has implications along many dimensions, including the roles of   participants, long and short term development and coordination.

    Design/methodology/approach

    The study is based on two case studies,   one showing the initial stages of the development of the cluster system in   humanitarian relief, the other the post-election crisis in Kenya.  The original cases were restructured   according to our theoretical framework and analysed accordingly.  In total the cases are based on 39   semi-structured interviews.

    Findings

    We find that the start-up of operations   is skewed by the need for a clear disaster declaration for the cluster   system.  The different roles of the   organisations and differing formal requirements create significant problems   before and after cluster activation and de-activation.  Individual organisations take on many roles   in the cluster system and beyond it, both in terms of vertical and horizontal   coordination. 

    Research limitations/implications

    The two cases have slightly different   foci with the Kenya case relating to a specific emergency whereas the cluster   system describes the system itself based on development in several   emergencies.

    Practical implications

    It may be necessary to treat different   groupings of organisations differently, ideally restricting access based on   the role of the organisation and the stage of the disaster.  Participating organisations are of widely   different types and the same way of coordinating all of these may not be   appropriate.

    What is original/value of paper

    There is a strong need for more academic   empirical research in the field.    Combining these two case studies for comparison allows us to learn new   lessons about how different approaches to coordination have worked in practice.

  • 161.
    Jensen, Leif-Magnus
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Hertz, Susanne
    Jönköping University, Jönköping International Business School, JIBS, Business Administration. Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    The coordination roles of relief organisations in humanitarian logistics2016In: International Journal of Logistics Research and Applications, ISSN 1367-5567, Vol. 19, no 5, p. 465-485Article in journal (Refereed)
    Abstract [en]

    The number of organisations involved in relief work in general and humanitarian logistics specifically is large and increasing, creating new complexity. In this paper we analyse different types of coordination and roles in two case studies of the humanitarian cluster system based on its initial development and the Kenyan Post-election crisis. The different and unclear roles of the organisations create significant problems before and after cluster activation and deactivation. Individual organisations take on many roles in the cluster system and beyond it in terms of coordination. The clarity of the roles affects the need for and ease of coordination. We suggest a simple basic categorisation of roles as a starting point for developing this concept in the field of humanitarian logistics and connect this to coordination.

  • 162.
    Jiang, Chunnan
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Tian, Yue
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Problems and Challenges of Global Sourcing: A Study of Chinese Manufacturing Enterprises2010Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background:Scholars tend to view global sourcing as a one-way street, whereby multinational manufacturers from developed countries purchase low-cost materials and products from developing countries. Undoubtedly, one of the purchasing bases for them is China because of its abundant resources and cheap labor. That is why China is aptly called the “Global Factory.” Conversely, few Chinese manufactures currently adopt a global sourcing strategy. However, the higher demand for technical quality and an increase in manufacturing cost is driving more Chinese manufacturers to adopt a global sourcing strategy in order to improve their competitive advantage. This would help them to optimize the use of global resources.

    Purpose: The purpose of this master thesis is to analyze what problems and challenges Chinese manufacturing companies face in the implementation of a global sourcing strategy.

    Research Method: Our study shall analyze the situation and problems encountered when Chinese manufacturers implement a global sourcing strategy. To achieve this deep understanding we need to perform a qualitative investigation of some Chinese manufacturers. Hence, we chose qualitative research as our methodology of this thesis.

    Conclusion:Pursuing global sourcing is a process which takes a long time and involves many obstacles to be overcome. In this complicated situation, there is not a universal compass to pursue global sourcing. Inexperienced Chinese manufacturers have to deal with each problem in order to develop an advanced level of global sourcing and to face the challenges from logistics capabilities, selecting foreign sources, protectionism, regulations, and so on.

  • 163.
    Johnson, Thomas
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Johnson, Rhona
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Hertz, Susanne
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Supply Chain Internationalisation: Towards a Conceptual Framework2007In: Ipsera Conference in Bath, 2007Conference paper (Other (popular scientific, debate etc.))
  • 164.
    Kaneberg, Elvira
    Jönköping University, Jönköping International Business School, JIBS, Business Administration. Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Emergency preparedness and civil defence: a strategy approach to safety and security in developed countries2017In: International Journal of Disaster Risk Reduction, E-ISSN 2212-4209Article in journal (Other academic)
  • 165.
    Kaneberg, Elvira
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Administration. Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Hertz, Susanne
    Jönköping University, Jönköping International Business School, JIBS, Business Administration. Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Jensen, Leif-Magnus
    Jönköping University, Jönköping International Business School, JIBS, Business Administration. Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Emergency preparedness planning in developed countries: the Swedish case2016In: Journal of Humanitarian Logistics and Supply Chain Management, ISSN 2042-6747, E-ISSN 2042-6755, Vol. 6, no 2, p. 145-172Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to understand the needs of the supply-chain (SC) network when coping with permanent and temporary demands, this paper analyzes the Swedish emergency preparedness SC network. This network comprises planning procedures and resources, as well as numerous organizations and other participants in civil society that take part in the system to cope with threats and ongoing crises. Planning constitutes a critical infrastructure because the system must develop the ability to shift SC functions from permanent to temporary networks in ongoing crises and war.

    Design/methodology/approach – A research study is performed based on data gathered by three qualitative methods concerning the SC network of emergency preparedness planning.

    Findings – This study demonstrates the relevance of a wide empirical field challenging several theoretical perspectives of the SC network in preparedness planning and the shift to ongoing crises. Further research targeting key capabilities is needed to further improve understanding of the challenges for developed countries in managing potential threats and crises.

    Originality/value – Actors taking part in the preparedness system have found it challenging to coordinate. Due, in part, to the lack of a common threat profile, key capabilities remain outside preparedness planning, e.g., military, commercial and voluntary actors as well as unclear and inconsistent regulations. Thus, building the SC network demonstrates the need to target the military, the voluntary and commercial sectors and their ability to develop the networks in preparedness planning. In a reformed system, all actors must strengthen civil defense in an all-hazard approach, which in planning encompasses the entire threat scale, demonstrating key functions and the ability to shift to temporary networks responding to ongoing crises, including war.

  • 166.
    Kaneberg, Elvira
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Administration. Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Hertz, Susanne
    Jönköping University, Jönköping International Business School, JIBS, Business Administration. Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Jensen, Leif-Magnus
    Jönköping University, Jönköping International Business School, JIBS, Business Administration. Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Voluntary sector networks in emergency preparedness in developed countries: the case of Sweden2017In: Journal of Contingencies and Crisis Management, ISSN 0966-0879, E-ISSN 1468-5973Article in journal (Other academic)
  • 167.
    Karimi Manjili, Hamid
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Tabar, Masoud
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Postponement & Speculation in Electronics Retailing: case studies on Swedish retailers2011Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
  • 168.
    Karlsson, Ellen
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Eriksson, Maria
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Critical success factors' impact on agility of humanitarian supply chains: A case study of the typhoon Haiyan in the Philippines 20132017Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
  • 169.
    Khaki Boukani, Farzad
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Boufaim, Soundous
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Collaborative materials management: A comparison of competitive and collaborative approaches to materials management in SCM2010Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Supply Chain Management (SCM) presents the new paradigm in strategic and operational business management for the 21st century. By offering a cooperative and integrated model of the value-creation process in a cross-organizational perspective, it also places new challenges on business management methods and instruments used, in theory as in practice. In the field of materials management, the new SCM perspective led to major changes in the methods used and in the emphasis of the different process steps. This master thesis presents classical as well as supply-chain-based materials management methods, compares them and draws conclusion on their use in theory and practice.

     

    Materials Management (MM) was long neglected by business management and economic theory. The role of materials management as a secondary activity in the organization and its supportive role to production were encouraged in classical materials management. SCM reevaluated the value chain of whole industries and therefore reemphasized the strategic role of materials management for the supply chain. MM is divided into 5 steps or activity fields: supporting activities, sourcing, distribution, storage and disposal. SCM changed the methods used in each separate step. In supporting activities for example SCM requires multi-dimensional, long-term and dynamic instruments to guide decision-making in materials management, using cross-organizational cooperation to succeed, such as advanced purchasing. In sourcing the strategic role of sourcing was reemphasized by SCM and new tools such as the use of procurement marketing, SCR, green sourcing, TCO, ethical sourcing, PCB, strategic alliances and TPB were introduced, due to the new cooperative paradigm in SCM. In distribution and storage too, cooperative instruments are used to keep up competitiveness, such as VMI and integrated logistics. In disposal, however, SCM provides a totally new philosophy, reducing the focus on waste and enhancing material cycles, environmental programs and new recycling programs, such as reverse logistics. Overall in SCM, the main focus was relocated from scheduling and storage planning that was the main activity of materials management in the classical perspective to strategic sourcing and disposal as the two main processes of materials management.

    Concluding, the comparison of classical and supply-chain-based materials management showed, that SCM emphasizes on the strategic role of materials management by offering an integrated and process-oriented perspective on the value-creation process. Furthermore supply-chain-based materials management bases on communication, mutual interdependence and decreasing short-term competition to stay competitive in the long run as an entity, represented by the supply-chain. The long-term, complex and dynamic perspective of SCM and the pursuing of multiple and conflicting goals in SCM are mirrored in the methods used in supply-chain-based Materials Management. Recapitulatory, SCM reemphasized the strategic role of materials management as a cooperative, process-oriented primary activity within the supply-chain that has major potential for the competitiveness of the supply chain in the long-run.

  • 170.
    King, Oscar
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Yiyen, Vinyoh
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    The Role of Structural Bonds in the Development of Strategic Buyer-Supplier Relationships2012Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background: The need to cut costs, save money, become profitable, be innovative, improve product quality and be responsive to customers’ demands is encouraging some organizations to form strategic relationships with suppliers. In achieving this, certain joint investments, called structural bonds, are developed within the relationship life-cycle. Although the bonds tend to tie down the partners and also create impediments for the termination of the relationship, they inevitably contribute to the achievement of mutual goals and sustaining competitive advantage. Past researches failed to relate the structural bonds’ development to any of the stages of the relationship life-cycle, which this study investigated.

    Purpose: The purpose of this research is to investigate why and in which stages of a strategic buyer-supplier relationship are structural bonds initiated.

    Method: A multiple case study approach, involving four companies, was undertaken to achieve the purpose of this study. The method used in collecting the empirical data is in-depth interviews with purchasing employees of these companies: Lagermetall AB, Atlas Copco AB, SAAB Tech AB and Husqvarna AB.

    Results: Most of the structural bonds, based on this study, were introduced at the beginning of the relationships. Some of the reasons for introducing these bonds are: improved product quality, joint product development, knowledge transfer, innovation and communication. Though the bonds may be introduced by the more powerful organization in the relationship, there is interdependency in the relationship. The bonds influenced the following in the relationship: trust, commitment and cooperation, information sharing, and performance but also generated lock-in effects.

  • 171.
    Klevensparr, Johan
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Public Procurement: A performance management perspective2016Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Purpose - The purpose of this thesis is to explore what performance indicators that exist within public procurement in defence sector context and how such performance indicators can be categorized.

     

    Methodology - For the purpose of this thesis, an abductive approach was applied. This thesis is characterized as an exploratory multimethod qualitative research, which emphasize a single case study and a comprehensive research literature review. The empirical data was collected using semi-structured interviews, observations and documentary. The empirical data was analyzed using a data display and analysis, whereas a descriptive and content analysis was used for the research literature review.  

     

    Findings - Initially, a comparison between the conducted research literature review and the empirical study resulted in 117 performance indicators were abled to be identified. Furthermore, with support from the research literature review, the empirical study and the frame of reference, categorizations of performance indicators were possible. Through research literature review, the author were able to identify eight dimensions cost, quality, time, flexibility, sustainability, innovation, risk and compliance, all of which can be aligned to public procurement. Through the empirical study, seven elements were identified as categories. These elements include business strategy and development, operations management, category management, supplier management, customer management, procurement and expert and system support, all of which with aligned performance indicators.  Through the frame of reference, three decision-levels were used as categorization of performance indicators. The decision-levels could either be strategic, tactical or operational. Finally, a merger of decision-making levels and elements resulted in a conceptual model, visualizing how elements with aligning performance indicators within public procurement could be organized and structured. 

     

    Research limitations - At first, this thesis uses only one database for the research literature review, limiting the search result of publications concerning the research topic of this thesis. Secondly, single cases study within the defece sector, which limits the amount of information and may prevent transferability possibilities for other public procurement organizations.

     

    Future research - From the result of this thesis, several potential research opportunities has been discovered. First, following-up and measure PIs in public procurement in order to justify the “real” compliance to rules and regulation. Another one is possible challenges with implementing PIs in public procurement organizations. Lastly, measuring process maturity in public organization would allow benchmarking possibilities among public organizations and defece sector procurement. 

  • 172.
    Kornkaew, Artit
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Management Information System Challenges, Success key issues, Effects and Consequences: A case study of FENIX System2012Independent thesis Advanced level (degree of Master (Two Years)), 80 credits / 120 HE creditsStudent thesis
    Abstract [en]

    During the growth of a competitive global enviroment, there is considerable pressure on most organisations to make their operational, tactical, and strategic process more efficient and effective. An information system (IS) is a group of components which can increase the competitiveness and gain better information for decision making.Consequently, many organisations decide to implement IS in order to improve the effectiveness and efficiency of their organisations. However, a lack of awareness of numerous and varied challenging issues surrounding the implemenation process could be problematic for the whole process. Furthermore, the problem of a lack of key success issues seems to be a serious obstacle for the management information system (MIS) implementation process. Additionally, MIS implementation has effects on an organisation and these effects are related to the consequences of the business processes. Consequently, this issue is critical and crucial for an organisation to consider when they implement a new MIS. The main purpose of this thesis is to present the MIS implementation challenges or problems together with identifying the key issues to successfully achieve implementation. Such challenges and success factors are conducted based on a research framework. In addition, this research accesses descriptions of implementation effects and consequences which impact the organisation and its processes.This thesis has been conducted by studying the theory divided into three parts including:general background literature of information systems, implementation aspects, and organisational impacts literature. The methods that were used to successfullly accomplish this study were a case study of Fenix System, collecting data by personal interviews with respondents who were involved in Fenix along with internal documents.The analysis of the research framework and empirical findings has contributed to adescription of the main challenges and key success issues regarding MIS implementation, together with an identification of important effects and consequences when implementing MIS. This thesis’s main results show that MIS implementation issurrounded with challenges which mainly concern management, adminsitration, and people issues involved in MIS implementation process. Additionally, it was concluded that the key issues which the MIS implementation project should be presented with primarily focused on the project team and their team work. The last main finding is concentrated on effects and consequences and it found out that MIS implementation mainly affects business process which lead to change, for instance jobs, routines, and so forth.

  • 173.
    Krol, Felix Aurel
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Boström, Patrik
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Evaluation of important operations capabilities for competitive manufacturing in a high-cost environment2018Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Operations capabilities provide the fundamental basis of competitive advantage for manufacturing firms. Thus, it is crucial for managers as well as researchers to understand the importance of operations capabilities within the respective market environment. This thesis evaluates the most important operations capability dimensions as well as operations capabilities for competitive manufacturing in a high-cost environment and how they differ based on manufacturing firm characteristics. Therefore, a quantitative survey was conducted within the high-cost environments Sweden and Germany. Empirical findings show that quality is the order-winning criterion in high-cost environments, followed by delivery, cost and flexibility. However, the importance highly differs across the various manufacturing firm characteristics. Managers of manufacturing firms in high-cost environments can use these findings to validate and adjust their operations strategy to achieve a competitive advantage.

  • 174.
    Kukowka, Jakub
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Molnár, Ambrus
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    The role and importance of Warehouse Management Systems in warehouse operations and supply chain integration: From different development perspectives of leading multinational companies2009Independent thesis Advanced level (degree of Master (Two Years)), 30 credits / 45 HE creditsStudent thesis
    Abstract [en]

    Background

    Continuously seeking innovation and development of business processes to reach increased agility and responsiveness in the supply chain is a matter of interest for leading companies. In order to achieve this, organizations strive for enhancing the information flow and increasing the performance of operations among the players of the supply chain. This is mainly enabled by information technology which serves as suitable mean in selecting and maintaining the solutions for various business processes. Importance of information systems is emerging in supply chain management to increase agility and responsiveness and further the integration of the processes across the supply chain. These processes range from sourcing to manufacturing and distribution and require to be managed efficiently and effectively. Warehousing, as one of the business processes is seen as suitable part of the supply chain that can facilitate by matching supply with the demand to achieve agility and responsiveness.

    Problem

    Warehouse Management System (WMS) is a necessary precondition for integration of the supply chain, as it is able to coordinate and control product movement throughout the warehouse from receiving through shipping and beyond. Since insufficient academic research in the field of WMS implementation and utilization, the authors aimed to reveal positive and negative aspects from an internal and external perspective. The research was carried out by a multiple case study of two multinational companies on a local level: Volvo Polska Industry and British American Tobacco Hungary. Exploring their warehouse operations and IT systems for material flow control brought the possibility to explore their highly organized supply chains domestically.

    Purpose

    The primary aim of this study was to explain the role of Warehouse Management Systems in warehouse operations and secondary to explore its importance in supply chain integration.

    Method

    The study employs sequential transformative strategy within mixed method approach. According to the strategy assumptions, the analysis proceeded in form of quantitative evaluation of qualitative data gathered during observations and interviews. The outcomes were analyzed by means of SWOT method in order to identify positive and negative aspects of Warehouse Management Systems that decide about its role and importance. The authors also aimed to contrast the implementation and utilization perspectives of Warehouse Management Systems.

    Conclusions

    WMS has an indispensible role in improving warehouse operations of Volvo Polska Industry and British American Tobacco. Through streamlined information flow, visibility and traceability of the product flow, WMS significantly contributes to supply chain integration. The strengths, weaknesses, opportunities and threats of the researched WMS differ and change in the researched companies, having their source in the system development phases

  • 175.
    Kulik, Stephanie
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Purchasing practice in SMEs: Practical Impressions about the Purchasing Activities of Small and Medium sized Enterprises in the Manufacturing Industry2010Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Small and medium sized companies are important to the European economy and considered as the true backbone of the European economy, being primarily responsible for wealth and economic growth. Further, the purchasing function of small and medium sized companies had become more and more important to firms within the creating of competitive advantages. Additional, former research emphasizes the need of companies to engage in closer relationships in order to survive in nowadays business environments.

    These three issues, - SMEs, its purchasing performance and the relationships the small and medium sized firms are engaged with are interrelated and therefore the essences of the thesis. The thesis is limited to the manufacturing industry due to the potential wide area of small and medium sized companies.

    The purpose of the thesis is to examine the purchasing practices of small and medium sized enterprises with a focus on strategic considerations and supplier relationships.

    The research project is developed with four single case studies. Participating companies were two small sized manufacturing companies and two medium sized manufacturing companies, defined according to the definition of the European Commission.

    The study is built on a critical review of former literature and research findings within the purchasing area and the area of small and medium sized companies. The findings from literature review (frame of references) and the findings from the empirical study were connected in order to fulfill the purpose of the thesis as well as the developed research questions.

    In the analysis, the characteristics of SMEs purchasing process were outlined. Evidence for strategic consideration were found and the characteristics of the companies relationships where established.

    Small and medium sized enterprises have developed its purchasing performance positively in the comparison to former research findings. By using business technology systems, strategic planning and deliberations and finally through building close and long-term relationships, manufacturing SMEs found a suitable ways to perform its purchasing activities successful and found its place in sophisticated supply chains.

  • 176.
    Kulik, Stephanie
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Purchasing practice in SMEs: Practical impressions about the purchasing activities of small and medium sized enterprises in the manufacturing industry2010Independent thesis Advanced level (degree of Master (One Year)), 15 credits / 22,5 HE creditsStudent thesis
    Abstract [en]

    Small and medium sized companies are important to the European economy and considered as the true backbone of the European economy, being primarily responsi-ble for wealth and economic growth. Further, the purchasing function of small and medium sized companies had become more and more important to firms within the creating of competitive advantages. Additional, former research emphasizes the need of companies to engage in closer relationships in order to survive in nowadays business environments.

    These three issues, - SMEs, its purchasing performance and the relationships the small and medium sized firms are engaged with are interrelated and therefore the essences of the thesis. The thesis is limited to the manufacturing industry due to the potential wide area of small and medium sized companies.

    The purpose of the thesis is to examine the purchasing practices of small and me-dium sized enterprises with a focus on strategic considerations and supplier relation-ships.

    The research project is developed with four single case studies. Participating companies were two small sized manufacturing companies and two medium sized manufac-turing companies, defined according to the definition of the European Commission.

    The study is built on a critical review of former literature and research findings within the purchasing area and the area of small and medium sized companies. The find-ings from literature review (frame of references) and the findings from the empirical study were connected in order to fulfill the purpose of the thesis as well as the developed research questions.

    In the analysis, the characteristics of SMEs purchasing process were outlined. Evi-dence for strategic consideration were found and the characteristics of the companies relationships where established.

    Small and medium sized enterprises have developed its purchasing performance po-sitively in the comparison to former research findings. By using business technology systems, strategic planning and deliberations and finally through building close and long-term relationships, manufacturing SMEs found a suitable ways to perform its purchasing activities successful and found its place in sophisticated supply chains.

  • 177.
    LABIYI, FEMI GBENGA
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    How can parcel (package) delivery logistics company re-engineering their process to minimize the high send-again (returns): A study based on UPS (United Parcel services) Delivery Logistic Company in Jönköping Sweden2018Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
  • 178.
    Lakshmanan, Alagendran
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    RFID: a catalyst for supply chain performance2009Independent thesis Advanced level (degree of Master (One Year)), 15 credits / 22,5 HE creditsStudent thesis
    Abstract [en]

    THE ADVANTAGE OF RFID TECHNOLOGY IMPLEMENTATION IN A MANUFACTURING FIRM. THE TECHNOLOGY IMPLEMENTATION STREAM LINES THE LOSS OF INFORMATION FLOW WHEN THE PRODUCT MOVES ALONG THE DIFFERENT CHAIN MEMBERS. THE COMMON SHARING OF THE ASSOCIATED BENEFIT BRINGS HIGHER PROCESS EFFICEINCY , WHEN THE PRODUCT MOVES ALONG THE UPSTREAM AND DOWNSTREAM SUPPLY CHAIN FOR THE SELECTED PRODUCT. THE IMPLEMENTATION IS A CUSTOMISED SOLUTION FOR THE MANUFACTURING UNIT FOR ITS PRODUCT, THIS THESIS WILL ENABLE THE IMPLEMENTATORS THE VALUABLE IMPLEMENTATION PROCEDURES THAT ONE HAS TO FOLLOW TO TAKE RIGHT BENEFIT FROM THIS TECHNOLOGY.

  • 179.
    Larsson, Fredrik
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Creutz, Martin
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Reverse Logistics: Case study comparison between an electronic and a fashion organization2012Independent thesis Advanced level (degree of Master (Two Years)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    A large number of organizations that offer products today are experiencing returns; whether it is the return of a book from an online book store, the return of a television to the electronic retailer or a garment to a fashion retailer. How organizations handle product returns (reverse logistics) differs and also how much focuses each organization places on it, be-cause after all; it is extremely difficult to actually make revenue on reverse logistics. Why spend time and money on it?

    This study focuses on comparing an electronic and a fashion organization, how they both are conducting reverse logistics in regards to e-commerce. This is of interest to examine and add to the literature based on research focusing on a comparison between two organizations of a different nature in terms of their reverse logistics.

    Furthermore, it was of interest to study how each organization operates internally. For example, what are the barriers and drivers of reverse logistics, do they work proactively or reactively and what is the focus in regards to recycling of products?

    A case study research strategy was applied with an inductive approach. Data was collected through semi-structured interviews with each organization where qualitative data was gathered. Secondary data was collected from literature sources such as academic journals and books. Data was analysed in order to structure the large amount of data to be able to compare the two organizations and draw conclusions.

    From analysing the data it is concluded that both the electronic and the fashion retailer are experiencing a great amount of returns, which generally follows the sales trend. Furthermore, the two organizations are similar in several aspects regarding reverse logistics although they are selling different products. One of the main drivers for both organizations in regards to reverse logistics is satisfying their customers. Finally, one of the main barriers for each organization was the costs that play a major role in reverse logistics.

    Overall, the study shows that it greatly depends on the nature of the products how reverse logistics processes are handled in the organization.

  • 180.
    Laursone, Gunita
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Domeij, Emelie
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Exploring the Trend of Near-Sourcing to Eastern-Europe: the Case of Swedish Manufacturers2012Independent thesis Advanced level (degree of Master (Two Years)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Outsourcing has been a way for firms to reduce their cost of production and enabling them to focus on their core competencies for decades. As the total costs for manufacturing in China – the most prominent outsourcing location, are increasing due to unfavourable mar-ket changes, which in turn leads to loss of the competitive advantage, European companies are more and more often realizing and pursuing the benefits of ‘near-sourcing’ their manu-facturing operations to Eastern European countries.

    This paper is a study of outsourcing decisions related to specific products in the Swedish manufacturing industry, how the product characteristics identified through the Portfolio Model of Supplier Relationships, and how the dimensions of the CAGE Dimensions Framework affects such decisions.

    Primary data was collected through three qualitative, semi-structured interviews with re-spondents from Swedish manufacturers currently outsourcing to China and/or Eastern Europe. The data was analysed through categories obtained from thorough literature re-view, where theoretical models were found as a foundation for the research questions that were established.

    The research revealed that companies do follow the advised sourcing strategies for specific product characteristics. It serves as a good starting step, but can be developed into different directions. The leverage products were outsourced to China and Eastern Europe, while strategic items were also outsourced to Eastern Europe. However, some leverage items outsourced to both countries had some of the characteristics of a strategic item. The bene-fits from economic distance were the main advantage of production in China, whereas cul-tural and administrative distance had a negative impact. The economic distance for Eastern Europe provided benefits as well, even though these benefits were not as substantial as in China. The political distance served as both a positive and negative factor in Eastern Europe – positive due to its membership in European Union (for some of the countries) and negative due to high levels of corruption.

  • 181.
    Laursone, Gunita
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Business Administration.
    Domeij, Emelie
    Jönköping University, Jönköping International Business School, JIBS, Business Administration. Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Service Process Optimisation in Swedish Public Dental Care2013Independent thesis Advanced level (degree of Master (Two Years)), 15 credits / 22,5 HE creditsStudent thesis
    Abstract [en]

    Introduction - High volatility (Vergidis, Tiwari & Majeed, 2006) and uncertainty (Eisenhardt, 2002) have increased the unpredictability and competitiveness for all types of businesses (Magal & Word, 2009). As a result, optimisation has become a common practice in the commercial and manufacturing sectors (Rowlands, Antony & Knowles, 2000) to maximally utilise the existing processes and ensure a sustainable and scalable competitive advantage (Antony, 2005). Optimisation’s benefits, however, have not yet been applied to the same extent in the service sector (Vergidis, Turner & Tiwari, 2008b). Deregulation, excess of available staff and rising dental prices have exposed the Swedish public dental sector to increased competition and diminishing customer satisfaction (Edelholm, 2011). To remain competitive the public providers need to comprehensively redesign and optimise its service processes.Purpose - The purpose of this thesis is to understand how optimisation and continuous service process improvement can be enabled in Swedish public dental care clinics.

    Theoretical Framework and Research Method - The European Framework for Quality Management has been applied via three stages of action research strategy. The research objectives have been analysed through a combination of empirical data gathered from semi-structured interviews, workshops and observations at two public dental clinics.

    Findings - Optimisation efforts are already present at the public dental care clinics, however, the application is re-active in nature due to lack of external market analysis and key performance indicators. As a result, continuous improvement is not present. The main internal support factors for successful optimisation efforts in public dental care are flat organisational structure, thorough and timely strategy, and cross-functional collaboration and commitment. The main obstacles for optimisation and continuous improvement in public dental care are strict internal hierarchies, restricted flexibility of roles and responsibilities, and misconception and lack of understanding of the optimisation and continuous improvement philosophy.

  • 182.
    Lentz, Guido
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Leagility from a 4PL perspective based on the concept of supply chain flexibility: Do 4PL providers facilitate a novel form of leagility?2015Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Purpose: The thesis has two objectives. First, from a theoretical perspective, it investigates the interrelationship between the theory of supply chain flexibility, the notion of leagility and the concept of 4PL. The second and primary objective is to explore the influence 4PLs have on leagile supply chain structures by integrating different types of both vendor and sourcing flexibility to analyse further whether 4PL providers facilitate a novel form of leagility.

    Design, Methodology & Approach: To suit the exploratory nature of the investigation, the thesis adopts an interpretivist, qualitative approach to research. Three semi-structured interviews were conducted with a sample of purposively selected 4PL providers. Furthermore, the study follows an abductive research approach because the underlying objective is not to test but rather to propose new theory in the field of supply chain management. The empirical findings are analysed based on a template analysis, while the quality of the research design is assessed by the criteria of credibility, transferability, dependability and conformability.

    Findings: From a theoretical perspective, a 4PL Leagility Framework is proposed that defines nine different types of leagility. These are generally interrelated; consequently, three particular categories were identified that determine the overall leagile configuration of a supply network: the family of sourcing leagility, vendor leagility or supplier leagility. Empirically, however, the framework could not have been tested to its full extent, meaning that none of the nine forms of leagility is validated. The study further concludes that 4PL providers may increase the level of flexibility within a supply network based on their expertise in coordinating and integrating the virtual supply chains and transportation networks. It is also argued that 4PL providers establish both sourcing leagility and leagile supply chain constructs, from the perspective of managing inter-organisational alliances.

    Limitations & Implications: The proposed framework may generally be applicable, although not without sacrifices. Practitioners would need to limit their service offerings to particular industry sectors and product categories. The framework neglects the coordination of 3PLs. Future research needs extend the sample of 4PLs to the fashion and beverage industry.

    Originality & Value: The thesis is a first attempt to integrate three different streams of research, namely, supply chain flexibility, the notion of leagility and the concept of 4PL. The thesis proposes a 4PL Leagility Framework that extends the leagility concept beyond the material flow decoupling point principle. Ultimately, the research illustrates potential approaches for 4PLs to facilitate leagile supply chain constructs.

  • 183.
    Levén, Christian
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Ingale, Dayabhai
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Corporate Social Responsibility: A comparatative case study of Schenker and DHL2012Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Corporate Social Responsibility (CSR) has been around for many years and one of the first definitions of this subject was created in the 1950s. The importance of CSR has increased over the years and today there are several different models and it is a wide spread tool that companies use to improve their business within the area’s economic-, legal- and ethical responsibilities. Companies can use this both as an advantage over competitors and as a way of attracting customers and employees. One of the major points in CSR is the environment and this part is becoming increasingly important in today’s society, where global warming due to CO2 emissions is an increasing concern. Also the interdependence between organizations and society is growing in significance, which also is a reason for the increased interest in CSR.

    This thesis focuses on what CSR is, to what purpose or goal companies engage in it and how the two chosen logistics companies, DHL and Schenker, work with CSR and what differences there are between them.

    This thesis is a cross case study of two logistics companies and to acquire the needed information, the authors have conducted document studies and interviews. These document studies and interviews have provided the thesis with a theoretical framework and a deeper understanding of how two of the largest logistics companies work with CSR.

    The results show that both companies are engaging in similar manner in the environmental responsibilities, but there are some major differences in how they deal with societal responsibilities. DHL uses its size and global presence to aid societies in need and help communities with educating their children. DB Schenker on the other hand focuses on cooperation’s with universities and also donates funds to schools and non-governmental organizations. 

  • 184.
    Lindhe-Rahr, Robert
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Sáez Mata, Alejandro
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Revisiting the Concept of Value Stream Mapping2015Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Value Stream Mapping is a common tool used in a lot of instances in today’s industrieswho have adopted any kind of Lean initiatives. However, Value Stream Mapping (VSM) may not always fit to the best extent and intention of the industry applying it; therefore a need for tailoring certain aspects of it have been seen in some cases where the original tool has not been enough. However there is little research on how to adopt VSM towards the tire industry, it is the case that some adaptation is needed in order to fully map the value the chain is trying to capture as seen by some authors who use VSM on other industries. This leads to conclude that further research is needed in order to see the benefits and chal-lenges in the creating of a tailored value stream tool in order to understand how it would affect the company its applied on as well as increasing the knowledge of its capabilities and drivers for it application.

    The impact this research would have is to begin bridging a gap of the usage of how a Tai-lored Value Stream Mapping (TVSM) tool would affect when applied to a specific industry. For this paper, a case study within a Tire Company located in Europe, who stated that they had issues regarding their current usage and utilization of VSM, was conducted. The com-pany has projects going all over the globe but sees a lack of initiative and success without the direct involvement of its central plant. The purpose of this research is to investigate the perceived impact as well as the benefits and challenges of utilizing a company TVSM, in-stead of a standardized one, taking into consideration both particularities of the industry, as well as the culture of the firm. Also an understanding is sought to recognize the motiva-tions that drove the Tire Company to choose a tailored approach.

    The research was conducted as a qualitative single case study involving three different sitesbelonging to the tire industry located in Europe. It is built upon both a theoretical part, comprised by a literature review of the concepts of VSM, Lean and TVSM; and an empiri-cal part derived from the case. The Empirical data was collected through semi-structured interviews as well as participant observations, supported by secondary data collected from the company in form of written documents concerning the internal training of VSM.

    The findings concluded that, the reasons for sustaining a TVSM are its ease of use, and ability to reach out and be understood by people with little to no training in VSM’s. The company fitted training documents would decrease the training needed and the time spent doing so. Some other benefits were the empowerment of employees and the sharing of knowledge across multiple sites in a standardized company language. Albeit with the chal-lenge of creating and upholding such documents and training, compelling the company to have experts with knowledge of VSM and the company processes and culture with the added challenge of also maintaining regularly updates as the company moves forward.

    Implementation of a tailored approach is practical where there has been identified that it exists a gap between different plants or departments, local or globally, regarding knowledge or experience when there is a requirement for standardisation, communication and need for change.

  • 185.
    Lindholm Johnsson, Anton
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Almén, Tomas
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Efficiency in distribution: as a cost saver and environmental impact reducer2009Independent thesis Advanced level (degree of Master (Two Years)), 15 credits / 22,5 HE creditsStudent thesis
    Abstract [en]

     

    The environmental aspect of transportation has got a lot of attention over the past years. It has its origin in the growing awareness of environmental problems such as the global warming. Today the environmental aspect of transportation is widely discussed and is being recognized as a very important question to deal with for everyone involved. In Europe the transportation industry is responsible for 21 per cent of the total emission. While studies of the subject show that an environmental friendly supply chain is considered a success factor for many companies, there is a lack of interest from them to invest in order to obtain it. The question this dilemma raises is what a company can do in terms of reducing its impact on the environment without making big investments.

    The purpose of this thesis is to investigate how, from a company perspective, efficient logistics solutions for the distribution of products can reduce transportation costs as well as the environmental impact from a company. To gather data the authors will conduct a qualitative single case study in the form of interviews at a company to create the deep understanding needed to comprehend a company’s distribution system.

    The result of the analysis shows that areas considering fill rate and selection of transportation mode are findings that would increase the efficiency, which would reduce the cost of transportation and the environmental impact. Also benefits from the option to outsource the logistics function regarding the distribution of the product to a TPL have been found.

    The conclusion suggests that for a company to become as efficient as possible, while at the same time reduce their negative impact on the environment they should try to maximize the fill rate, which brings along that as much goods as possible is being distributed with as limited amounts of transportations as possible. Additional important conclusions from the thesis involve the significance of choosing the most suitable mode of transportation, something that will affect a range of different factors where cost and service are found to be the most important.

     

  • 186.
    Lindner, Christoph
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Supply Chain Performance Measurement: A research of occuring problems and challenges2009Student thesis
  • 187.
    Liu, Tingting
    et al.
    Jönköping University, Jönköping International Business School. Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Wang, Jing
    Jönköping University, Jönköping International Business School. Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Category Management in Chinese Supermarket Retailing: A Case Study in Chinese Lianhua Supermarket2010Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Purpose - The purpose of the research is to study how category management is implemented by Chinese Lianhua supermarket. Design/methodology/approach - This paper is adopted a single case study of qualitative ap-proach with explanatory and exploratory design as our research strategy. The method of the re-search is developed by the following three steps: (1) based on the previous literature, we elaborate category management background, its definition, explain category management process, analyze its demand side and the benefits it brings to retailers; (2) according to the above literature and theories, we create a working model which combines category management and its demand-driven side feature (i.e. customer focus, category management collaboration and strategic retailing positioning) in order to analyze the implementation of category management in Chinese super-market retailing; (3) we find a Chinese supermarket that is carrying out category management and conduct a case study based on it. With consideration of the working model, we explain how cate-gory management is implemented in the supermarket, find barrier and challenges during the im-plementation and make the corresponding suggestions to the current situation. The case study is based on interviews with major representatives from Lianhua supermarket and one of its suppli-ers in order to achieve insight into the essence of the problem. Findings and analysis - The implementation of category management in Lianhua supermarket includes “strong outlet” strategy aiming to deal with the supermarket development in a fierce competitive environment. Besides, Lianhua supermarket closely carries out the category management process and adapts the process according to its own positioning. Insufficient systems to support the implementation of category management, collaboration with suppliers is still on the fence, lack of internal managerial techniques and conflicts between category concentration and customers’ personalized shopping are the major barriers and challenges facing to Lianhua supermarket during its implementation of category management. Authors suggest Lianhua supermarket to invest IT resources, establish win-win strategic relationship, enhance top management commitment, improve internal collaboration and improve category performance measures. Research limitations – This research only restricts insights of category management on single case and specific geographical location. As for whether the research is also applied to other industry, the researched hasn’t been concerned and needs further research. The case study in the research is conducted only from retailer’s point of view. Findings obtained from the interviews are mostly from Lianhua supermarket side. The inadequate interview from supplier side is a clear limitation of the study, but it leaves an interest for future research.

  • 188.
    Long, Tingfang
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics. Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Jia, Xiaoyan
    Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Logistics Service and Customer Satisfaction in Chinese B2C E-Commerce2012Independent thesis Advanced level (degree of Master (One Year)), 40 credits / 60 HE creditsStudent thesis
    Abstract [en]

    Abstract

    Background: The development of IT and and lower cost in applying IT promotes the development of B2C e-commerce in China. The more and more fierce competition pushes B2C companies to utilize suitable logistics solutions. Outsourcing third party logistics and owning proprietary logistics system are the major solutions at present.

    Purpose: This thesis examines the performance measurements of logistics service of B2C company’s proprietary logistics system (PLS) in order to find the relations between logistics service and customer satisfaction.

    Method: Balanced Scorecard (BSC) is utilized as the theory basis to design a questionnaire specializing in customer service. The performance metrics come from BSC. Standard deviation is calculated to compare customer satisfaction of different indicators.

    Results: The results of questionnaire confirm our hypothesis that the time and quality indicators of PLS perform better than those of third party logistics do. And the calculation of standard deviation illustrates that the outstanding performance of quality indicators of PLS are closely related to most customer satisfaction, while the performance of other indicators such as goods change and return, shipping cost, etc. get very low satisfaction.  

    Key workds: E-commerce, B2C, logistics, proprietary logistics, third party logistics, customer satisfaction

  • 189.
    Malik, Zeeshan
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Sustainability and Logistics Organizations in Sweden2019Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Sweden is an eco-modernist society where environmental, social and economic growth support each other. It is an industrialized country where the trade via road has tremendously increased. Road freight is a fundamental issue of sustainability because it is environmentally, socially and economically very challenging to move the product from the origin to end user. In addition to road freight, all components of logistics system are necessary to take into account in order to move the product form the origin to consumer. All logistics components have environmental, social and economic impact because there is a relationship between sustainability and organizational activities. In this dissertation, by using inductive approach, it has been analyzed that how the logistics organizations in Sweden are dealing with sustainability issues.

    The practices of the companies related to environmental sustainability and social sustainability are effective, technically feasible and economically viable. Organizations are working on the behalf of their sustainable integrated business plan that is simultaneously valuable for the environment, people and for the company itself in terms of profitability. For the firms, sustainable integrated business plan means that their strategies to earn profit reflect the environmental and social sustainability as well. The both environmental and social strategies are actually the regulators of the value chain of the organization with a vision to get profitability. These strategies engender the proficiency and competency into the company to remain profitable and competitive in the market. Doing business in a way that the society and the environment would not be harmed is actually economically beneficial for the organization because it actually helps the organization in reducing its cost. Each pillar of sustainability is important to sustain another pillar. Economic sustainability is important to improve environmental and social sustainability however, environmental and social sustainability are the key to achieve economic sustainability. Above all, it has been found that economic sustainability is not only dependent upon environment and society but also on the target market, business trend and other measures. Some futuristic concerns of the organizations regarding sustainability have also been found and all organizations are determinant to achieve more sustainability on the basis of those futuristic concerns.

  • 190.
    Martikainen, Julia
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Himanen, Laura
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Measuring Sustainability in Supply Chain with Key Performance Indicators2019Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Background:

    The existing literature addresses the emerge of sustainability issues being one of the main concerns in organizations’ supply chains. Constantly growing environmental, social, and ethical concerns have increased the pressure of organizations to adopt sustainable business practices into their operations.

    Purpose:

    The aim of the study was to examine the current status of sustainability of supply chains and how it is measured. The goal of this study is to answer the research question: How organizations measure their sustainable supply chain performance with Key Performance Indicators?

    Method:

    To comprehensively answer the research question, a qualitative research approach was chosen, and the primary empirical data was collected through semi-structured interviews. Sufficient data was also gathered from companies’ websites and annual reports which is complimentary for data gathered from interviews. For data analysis, an abductive approach was followed.

    Conclusion:

    The results show that the sustainability in manufacturing industry is a growing trend. Commonly used Key Performance Indicators in manufacturing industry were identified and comparison was made between three companies, to finally find out how performance measurement is carried out in manufacturing companies.

  • 191.
    Mayer Nunes, Henrique Luiz
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Ha, Jing
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Understanding Ericsson- China's Order Management Department Challenges: a Case Study2010Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Problem discussion: According to Coyle, Bardi, & Langley Jr., 2003, companies have always struggled in dealing properly with its outbound- to- customer logistics side, given the importance of such. In this case specifically, the investigation of the functions and processes employed by the Order Management department within Ericsson’s Chinese operations was the starting point for understanding what are the relevant problems existing; the reasons, probable impacts, possible opportunities for improvement as well as suggestions in doing so. Based on such premises, the authors have gone through these “challenges” to try to understand how in the case of Ericsson the company have or is dealing with such issues.

    Purpose: The purpose of this thesis is to provide a general overview of the department’s existing processes, functions, detected problems and finally suggestions for improvements toward such problems.

    Research Method: The Case Study approach was chosen by the authors given the characteristics of this study in pursuing the objectives stated, emphasized by the fact that the authors observed the current situation within an Ericsson’s department and the company’s perceptions. Coupled with this, the qualitative methods combined with a small portion of quantitative perspective have been used in order to provide the necessary research structure, followed by questionnaires and an interview as secondary data.

    Conclusion: The conducted research was able to detect that within the department the two most relevant problems considering the employees’ and manager’s perspective is related consequently to the ERP system currently employed and inexperience by the department’s personnel in conducting their tasks. Further the authors point out suggestions for improving such issues.

  • 192.
    Merkx, Joost
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Administration. Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Gresse, Philipp
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Business Administration.
    Purchasing Consortia of Transportation Services in Humanitarian Logistics2012Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Purpose - The thesis aims to provide a framework of measuring the performance of pur-chasing consortia humanitarian sector. The performance measurement seeks to identify the competitive advantages of being a member of purchasing consortia during purchasing activities of transportation ervices.

    Design/methodology/approach – The research is based on a qualitative study with de-ductive and explanatory approach. Semi-structured interviews with experts within the humanitarian sector have been conducted to gain necessary and credible data.

    Findings – It has been identified that purchasing consortia do not mutually operate physical purchasing activities. However, the consortia performance measurement framework, derived from the resource-based view, illustrates that being a member gen-erates the capabilities of decreased purchasing complexity, learning capabilities and ca-pacity sharing. These capabilities have a significant impact on the purchasing process for transportation services and lead to the competitive advantages of (1) having access to extensive knowledge, (2) reducing operational efforts, (3) reducing lead-time and (4) improving learning procedures.

    Research limitations/implications – As the literature on humanitarian logistics is still in its infancy, further applications from the commercial sector were considered to strengthen the results of the framework.

    Practical implications - The extent of collaboration of purchasing consortia indicates that managers of HOs are able to gain significant expertise and offers advantageous opportunities in handling purchasing activities in humanitarian logistics. The implications cover strategic as well as operational issues.

    Originality/value – The thesis gives an insight about practical purchasing operations of existing consortia and detects previously unknown aspects within the literature of humanitarian logistics.

  • 193.
    Meyer-Nienstädt, Anna
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Optimizing freight forwarder's activities in the CKD/SKD automotive supply chain: A case study of Mercedes-Benz Cars2018Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
  • 194.
    Mohanta, Debasis
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Business Administration.
    Fenlai, Ngo Lydienne
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Business Administration.
    THE CHALLENGES  OF GREENNESS ON FREIGHT TRANSPORTATION, THE CASE OF BRING LOGISTICS: Master's Thesis in International Logistics and supply Chain Management2010Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    The negative environmental impacts of transportation have gained wide recognition and are at the core of issues of sustainability, especially in urban areas (Rodrigue, Slack & Comtois, 2001). Many prior researches have been carried out on negative impact of transportation on environment. To minimize and to mitigate environmental concerns, green logistics and green transportation has been introduced in recent time. Logistics companies are becoming more flexible and slowly started moving towards green implementation. Implementation of this new strategy has definite challenges for logistics companies. In order to understand environmental  problems caused by  freight transportation and its challenges associated with green implementation, the aspect of greenness and its challenges were examined especially on the case of Bring Logistics. In this thesis, various modes of transportation and their environmental problems were discussed, city traffic and its consequences, implementation challenges, use of models, etc

     

    The purpose of this research is to understand environmental problems caused by freight transportation and organisational challenges of green implementation in logistics firms.

     

    To fulfill the purpose of this work, a qualitative research method was used with an inductive approach chosen for methodology. Materials were collected both primary and secondary sources and three types of interview were conducted i.e. face-face interview, interview through email and by phone. Eight interviews were conducted involving seven personalities from Bring Logistics Jönköping, Sweden.

     

    In conclusion, a logistical structural changes were implemented as a model in order for the company to be successful in their green implementation. The problems caused by freight transportation were noise, air pollution and climate change. The challenges of green implementation were identified as financial, employees inflexibility, distribution delay, taxation and fuel pricing.

  • 195.
    Mustafa, Ahsan
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Automotive Embedded System Sourcing2012Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
  • 196.
    Nadeem, Muhammad
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Ul Haq, Faheem
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Build to Order Supply Chain in Automotive Industry: A case study of Volvo2010Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    The build-to-order supply chain strategy is Relatively new, and hock got attention of Researchers and Industry, with Successful Implementation in Many Industries and companies, like Dell Computers, Compaq, and BMW. Automotive Industry Is One Of The Industries Where build-to-order hock Shown good results. Automobile Manufacturers always Wants to build cars online orders Since the birth of mass production, and build-to-order strategy Let Them do that. Information Technology Is the Enabler That made it happen, village Bringing all stakeholders on one platform.

    The purpose behind this work is to study how, Suppliers and Original Equipment Manufacturers Coordinate, plan, and Communicate with eachothers, and What Are the Roles That They Have To Play to Perform These Activities. For this we Developed a frame of reference, and Defined key operational definition, examine the upstream and downstream supply chains, Establish framework for build-to-order (BTO), the automotive industry, Explained supplier Parks and Their Effectiveness, Original Equipment Manufacturers (OEMs ) Activities, and Modularization into BTO supply chain.

    The research approach we adopted to collect primary data through empirical study of Volvo Cars, village interviews and from the literature about Volvo cars. The Collected data from Volvo Cars lateralis Analyzed With the concurrence literature and theories Presented in the frame of reference.

    In the Empirical Findings, we Observe That Suppliers and OEMs work in The Very Closely knitted web, Which Supported by Information and Communication Technology. This System Keeps Suppliers and OEMs update all the time about the incoming orders and to abortions made. On the basis of analysis, we are variable to make observation That There Is Heavy Flow of Information Exchange Between the Actors of BTO supply chain, and The Activities Between Them are Highly complementary. As They Are Working Within The supplier park, the structure of ice Activities Highly dependent. The main Objective of adopting BTO supply chain strategy into Automotive Industry Is to offer more variants to Customers and Manufacture Those variants Efficiently, by leveraging The Advantage of outsourcing and information technology.

  • 197.
    Naldi, Lucia
    et al.
    Jönköping University, Jönköping International Business School, JIBS, EMM (Entrepreneurship, Marketing, Management). Jönköping University, Jönköping International Business School, JIBS, Media, Management and Transformation Centre (MMTC). Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Davidsson, Per
    Jönköping University, Jönköping International Business School, JIBS, EMM (Entrepreneurship, Marketing, Management).
    International knowledge and the growth(s) of the firm2008In: Best Paper Proceedings of the 2008 Academy of Management Meeting, Briarcliff Manor, N.Y.: Academy of Management , 2008Chapter in book (Other academic)
    Abstract [en]

    In this article the authors used longitudinal data on internationally active small and medium sized business enterprises (SMEs). In the country of Sweden, a small market country, internalization is a common occurrence. With that being said, the authors believe that Sweden is an appropriate context for their analysis and investigation. Following Westhead and others a six-year research period was selected. This responds to the call for assessing firm internationalization and growth over longer time periods.

  • 198.
    Naldi, Lucia
    et al.
    Jönköping University, Jönköping International Business School, JIBS, EMM (Entrepreneurship, Marketing, Management). Jönköping University, Jönköping International Business School, JIBS, Media, Management and Transformation Centre (MMTC). Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Nordqvist, Mattias
    Jönköping University, Jönköping International Business School, JIBS, EMM (Entrepreneurship, Marketing, Management). Jönköping University, Jönköping International Business School, JIBS, Center for Family Enterprise and Ownership (CeFEO).
    Family firms venturing into international markets: A resource dependence perspective2009In: Frontiers of Entrepreneurship Research 2008: Proceedings of the Twenty-Eighth Annual Entrepreneurship Research Conference, Wellesley, Mass.: Babson College , 2009Chapter in book (Other academic)
  • 199.
    Nawaz, Mohsin
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Saleem, Munawar
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Postponement in Fashion Retailing: A Case Study of H&M2010Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Abstract

    In fashion industry, customer demand is constantly changing. One of the main reasons is due to the time of delicate fashion awareness among the consumers, which has come into larger variety and frequent assortment changes. The changing trends in fashion industry allow researchers to get into the postponement strategy as a customized operation in order to focus on quality and flexibility. In today’s fashion market the key for success is to keep an eye on and react to the customer demand. H&M is Europe’s second largest fashion retailer in terms of sales and our work will reflect on H&M supply chain particularly. We try to figure out business strategies such as mass customization and standardization, which H&M is using in their entire supplier chain and in his different processes. Keeping this view in mind, we design our research question, which is about mass customization and standardization and we try to relate these business strategies to the postponement. We try to find out the structure and implementation of these strategies in H&M supply chain with the help of our respondent answers in our proposed questionnaire.

    For this purpose, an electronic interview with the H&M senior merchandiser in Pakistan liaison office was carried out. The questionnaire contains different questions related to postponement strategy, customization, and standardization and other processes which are used in the supply chain of any fashion industry. The questionnaire consists of 22 major questions. Our research is purely qualitative. We include both types of the data; namely secondary and primary. Secondary data was collected from earlier studies of the literature and related theories of postponement, customization, and standardization and certain areas of fashion retailing, whereas primary data was collected through the electronic interview with Mr. Syed Naqeeb who is working in H&M liaison office as a senior merchandiser in Pakistan.

    After receiving the questionnaire, we have tried to highlight our research questions with the help of our proposed Frame of Reference in Chapter 2. The Frame of Reference consists of theories which will help the reader to get the clear picture of fashion retailing and the related theories.

    In the Analysis section, we talk about the activities of H&M and its background followed by its business concept. We define H&M SCM model and draw a figure of H&M complementarities, which we developed by the help of electronic interview. In the Conclusion part, we come to the point that customization and postponement affect fashion retailing by choosing raw material, components, and apparel accessories plus logistic management. The other aspect of our research area is standardization. After the analysis we come to know that Standardization and postponement are also used together in the supply chain of H&M, in raw material, cotton and yarn, dying, packaging and in the care instruction of labels (washing instructions).

  • 200.
    Nendén, Peter
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Shala, Avdyl
    Jönköping University, Jönköping International Business School.
    Postponement in Retail Supply Chain Management: A systematic data gathering survey2012Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Postponement as a tool of creating flexibility is not a new concept. It traces back in literature to the 1950’s but was mainly argued as a method useful for manufacturing. However, postponement could potentially be used in all different parts of an organization to delay certain activities, and thereby create flexibility, which is crucial in today’s volatile marketplace. Customers are requiring customized products, yet they are not willing to pay premium for processes involved. Also, competition is increasing, as retailers around the globe compete with each other due to internet and improved information systems.

    This study focuses on a retailer’s perspective in the supply chain, as previous studies mainly discuss manufacturers, and their different abilities of achieving flexibility. Supply chain management as a concept are discussed, which is described as an integrative approach to dealing with the planning and control of the materials flow from suppliers to end users. This will further be “extended” to demand chain management, where focus lies at customers’ demand and puts emphasis on the needs of the marketplace and identifies the roles and tasks to be designed in the supply chain to satisfy these needs, instead of starting with the supplier/manufacturer and working forward. This is closely connected to flexibility, and postponement as a tool to achieve this. Flexibility as such, is described as the ability to change, or adapt to customer demand.

    This study aims to explore the Swedish retailing business, and their use of postponement strategies. A quantitative study has been made to be able to create a general picture of their use of this tool, as well as their prerequisite for adopting this tool. This study shows that retailing in general do have adopted strategies for customizations except non-specialized stores where answers to a wide extent differed regarding their use of flexibility. However, these strategies mainly regard packaging, and/or basic customizations. Depending on the market certain retailers are active within; postponement is used in various extents. Expensive products, or customers requiring big quantities of products, are able to get these customized. Money is almost always the main concern in these adaptations. Some factors that have been studied, that were enablers of flexibility and postponement strategies, were not able to be analyzed as very low results were calculated. However, the main-factors: flexibility and postponement were able to be analyzed in detail, as well as discussions regarding the inconclusive data gathered. 

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