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  • 101.
    Gantzia, Danai
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Sklatinioti, Maria Eleni
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Cloud computing in the 3PL industry. A profound insight into the benefits & challenges of cloud-based services: A two fold approach2014Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Problem: Practical industry advancements associated with cloud computing in the contextof supply chain rapidly proliferate. However, there is a lack of academic research that investigatesthe application of this technology from a theoretical standpoint. A significantpart of the literature explores the perceived advantages and disadvantages related to the decision-making process of the adoption of the specific technology, rather than the perceivedbenefits and challenges when the cloud has been already adopted and used. Furthermore,absent from the literature is a thorough understanding of the cloud-based applications inthe industry of 3PLs, and the perceived benefits and challenges not only from the userχsside but from the supply side as well. The research is limited referring to critical aspects ofcloud computing applied on 3PLs within a theoretical basis. Thus, in this study, the authorsaim at filling these gaps by exploring what types of cloud-based services are applied on3PLs, what are the perceived benefits and challenges from the 3PLs perspective as well asfrom their cloud providers/IT companies.

    Purpose: The purpose of this thesis is to investigate what cloud-based services are used inthe 3PL industry as well as the challenges and benefits perceived by the cloud providers of3PL firms and by the 3PL firms that use this technology. In order to gain a thorough understandingof this usage and grasp the full picture within the focal industry, the research isfocusing on the perspectives of three cloud providers and three 3PLs that use and/or providecloud based services.

    Method: : This is a qualitative study. The authors are making use of a case study strategywith six investigated companies. The majority of the data is gathered from semi-structuredinterviews, while documentary secondary data concerning basic companiesχ information,have been collected as well. The analysis of the findings is based on the revision of the settedapriori codes by the authors. A cross-analysis between 3PLs and cloud providers ofthose firms is being conducted in order to identify the perceived challenges and benefits ofcloud by both, within the 3PL industry.

    Conclusion: The findings of this thesis demonstrate Software as a Service (SaaS) and moreprecisely, transportation administration (TA) software, as the most prevailing cloud-basedsystem applied in the 3PL industry nowadays. It has been revealed that 3PLs benefit fromcloud technology in terms of cost savings, strategic flexibility, access to leading-edge IT resourcesand security, whereas the challenges faced are related to performance and strategicaspect. Furthermore, the authors identify and propose the different phases of cloud computingimplementation in the 3PL sector. Lastly, a model of perceived challenges and benefitsof cloud in 3PLs firms has been compiled and presented.

  • 102.
    Gazhilieva, Anna
    et al.
    Jönköping University, Jönköping International Business School, JIBS Entrepreneurship Centre.
    Pino Avila, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Proactive integration of environmental con-cerns in business operations and organiza-tional structure: ECD&M and EMS: Case studies: Volvo Buses, Trelleborg AB, Kinnarps AB2010Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Over the last decades, industrial development has brought prosperity and wealth together with triggering unintended ecological degradation. Therefore, a modern society has increasingly demanded companies to take responsibilities for the effects of those business activities that have a negative impact on the environment. Among businesses this has increased the interest towards adopting proactive approaches and practices which aim to reduce these negative impacts. Therefore, the topic of proactive integration of environmental concerns into or-ganizational structure and day-to-day operations is highly relevant and deserves to be investigated.

    The purpose of this thesis is to analyze why and how companies integrate environmental concerns in their business operations and organizational structure as well as to investigate the critical factors that enable such integration. In this thesis, the integrated deductive and inductive research approaches are applied and the qualitative study is selected in order to better understand the motivations, challenges and perceived benefits for companies when proactively integrating environmental concerns into their business operations and organizational framework. Moreover, the multiple cases study of three Swedish manufacturing companies, namely: Volvo Buses, Trelleborg and Kinnarps is selected as the research strategy. By conducting semi-structured in-depth interviews with the environmental managers, there has not been found a generic pattern as for the ways of incorporating environmental concerns into the operational activities and organizational structure. Nevertheless, the evidence of performing environmentally-conscious design and manufacturing (ECD&M) as well as implementing environmental management systems (EMSs) for achieving improvements in material utilization, hazardous waste and emissions reduction, efficient energy consumption and the use of different systems to prevent possible accidents and environmental emergencies have been identified in the studied manufacturing companies.

    The thesis concludes with the essence of main reasons and benefits from adopting the environmental practices and eco-efficient strategies. Furthermore, the empirical results focus on the tools and methodologies supporting this proactive adoption. Thus, while Design for Environment (DFE) has gained much attention in theory, still only some elements of this methodology are being experienced by studied companies. In line with this, material selection process is recognized in all three organizations as a vital component in product design. As for Life Cycle Assessment (LCA), although is the most reliable method for outlining the environmental performance of products still its use and implementation is disadvantaged by its complexity, comprehensive scope and time-intensive application. The empirical results also show that the focus on products, unlike manufacturing processes and manufacturing facili-ties, is still neglected to a certain degree. Furthermore, products are still not within the main focus of ISO 14001. Consequently, from an environmental point of view, EMS covering a wider scope would be preferable and a more useful tool when striving for a sustainable development. Finally, some critical factors for a successful integration of the environmental concerns in business practices are also identified.

  • 103.
    Glas, Michael
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Fredriksson, Henrik
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Operational Disturbances in Supply Management: Sources and Managerial Approaches2012Independent thesis Advanced level (degree of Master (Two Years)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Nowadays global companies view the world as a single entity, sourcing materials fromanywhere and performing operations to create the optimal supply chain for their products.This leads to an increasing complexity which is driving supply management to becomea core capability of businesses. As supply chains are inherently vulnerable to disturbances,supply management will have to play a key role in the field of risk analysisand risk management. An increased awareness of sources of disturbances is essential tocreate significant improvements in the handling and prevention of disturbances.The purpose of this thesis is to identify and classify sources of disturbance which canhave a negative influence on a company’s supply management. This is achieved by theinvestigation of theories available in literature, as well as identifying and analyzing thedisturbances in the supply management of an international manufacturing company.Additionally, the theories on disturbance management are reviewed to create a foundationfor managerial implications.The company studied is Husqvarna, which currently is in a situation with several disturbancesin its supply management. The performed case study aims at both, describingthese phenomena, as well as testing of the theories. The chosen qualitative approachmakes it possible to gain in-depth knowledge and investigate different aspects ofsources of disturbances in this case study. The interviews performed are standardizedopen ended questionnaires in order to get in-depth knowledge of the situation.The empirical findings are then analyzed in regard to the purpose of the thesis. The goalof this analysis is to compare the sources of disturbances of the classification schemecreated in the literature review to the respondents’ answers from the interviews. Moreover,inputs and opinions from the respondents on how to manage disturbances are connectedwith the theories provided in the literature review within this field.Various sources of disturbance with a negative influence on the supply management ofcompanies are identified. It was also possible to compare the classification schemewhich was created based on the theoretical findings with the finding of the case study ofHusqvarna. Consequently a holistic overview of potential and actual sources of disturbancein supply management has been created. Furthermore, it is possible to contribute tothe body of knowledge on how to manage disturbances in supply management. Theprovided insights highlight implications that can help companies to successfully managedisturbances and hence improve their performance.

  • 104.
    Gorskova, Julija
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Ortega, Edrion
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Closing the Loop: Reverse supply chain management andproduct return processes in electronics retailing2012Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Abstract

    Problem

    There is a gap in the knowledge concerning reverse product flows due to a lack of research and empirical data in the field of reverse supply chain management in general. Furthermore, more research is needed to investigate the factors influencing the decision making process regarding the right reverse supply chain recovery option choice for companies in order to close the supply chain loop. Processing product returns has become a critical activity for organisations as the volume of goods flowing back through the supply chain rapidly increases, and the electronics retail industry is not an exception and it could even be considered as the starting point of the reverse supply chain which eventually through recovery options closes the loop for the industry.

    Purpose

    The purpose of this thesis is to investigate how product returns are handled in electronics retailing in Sweden, what role retailers of electronics play in closing the loop, and which product recovery options are used. This thesis is developed in order to gain more empirical data about how returned products can be managed in the reverse supply chain. Furthermore, returned product recovery options and factors influencing their choice will be examined as well.

    Methodology

    To achieve the purpose of this thesis the qualitative research approach has been chosen and the multiple-case study research strategy applied to collect data through in-depth semi-structured interviews with some of the electronics retailers operating in Sweden. For further in-depth information regarding the recovery options and processes, interviews with recycling centre and workshop have been also conducted.

    Conclusions

    The five reverse supply chain processes are applied in practice in the researched electronics retailing in Sweden. From the retailers’ perspective, the main factors influencing the handling of the returned product flows are legislation and corporate citizenship. The retailers have a limited role and significance in the decision-making processes in the reverse supply chain and ultimately in efficiently closing the loop and recovering as much value as possible from the returned products. The retailers outsource their recovery activities and the main criteria for selecting the appropriate recovery option is price.

    Discussion and future research

    Managerial implications - The other reverse supply chain managers working in other industries with time-sensitive products could implement the utilisation of the decentralised reverse supply chain design, outsourcing of transportation and recovery activities, and the use of information technology.

    Research evaluation - The authors encountered the limitations that there is little or no research done in the reverse supply chain from the retailers’ perspective but mainly from the OEMs’. Another limitation of this research could be the limited number of investigated electronics retailers (participants). Furthermore, the research lacks measurements as in this thesis the qualitative data has been used for undertaking the empirical study.

    Future research – The development of a measurement system for returned product value, the involvement of other members of the reverse supply chain in order to get a full picture of how to close the loop, and the development of a standardised criteria to determine the best recovery option, would be interesting research areas.

  • 105.
    Granat, Mattias
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Nilsson, Camilla
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    LSPs employees’ perception of customer service: How it influences the brand2014Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Purpose - The purpose of this research is to analyse how employees’ perception of customer service is linked to the brand. The aim is to analyse the connections between brand and the employees’ perceptions and develop managerial implications based on those findings.

    Problem – Davis et al. (2008) brought the attention of the influence employees have in increasing or decreasing the firms’ brand. Connecting the employees work role in customer service to see how these influence the brand in reality at LSPs.

     

    Method – A deductive mixed method was applied throughout this research and used in the format of several case studies. The qualitative data was retrieved from interviews with employees at LSPs both in Thailand and Sweden and regarded as the primary source of data collection with the quantitative data as support. The survey, based on the frame-work of SERV*OR, was structured on a 7-point Likert Scale and distributed from the same sampling as for the interviews. Pattern matching was applied to analyse the qualitative and quantitative data to determine if reality matched theory.

     

    Conclusions – As seen from the findings, employees and customer service are inter-twined and not separate entities. This is due to them reflecting on their personal perception of what customer service is and how they view their position. Through customer service, employees become an extension of the firms’ brand and based on their individual perception they will project it to the customer thus being able to influence the customer’s overall perception. This shows how brand and employee-customer service are interdependent in the communication which is often based on individual perceptions and not from what the LSP wants their employees to perceive of their brand.

     

    The branding of the firms in this study is perceived by employees in a way that reflects their individual roles in customer service in terms of being fast, professional and having the ability to problem solve. It is also indicated that employees wish for more training and guidance from managers, consequently they have needed to rely on each other to handle the function of customer service at the LSPs.

  • 106.
    Guan, Xueying
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Wang, Shenning
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    A case study of selecting suppliers in China2009Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Based on current competitive market, supply chain becomes to be more and more important to overall corporate strategy. Finding good suppliers makes much more senses for the companies nowadays as purchasing is one of the basis parts on the upstream of the supply chain.

    China has been very successful on turning itself into a production powerhouse in just two decades, so how to find and select the convenient suppliers in China is a very important and modern topic.

    The thesis has been starting with the introduction part, where the importance of outsourcing, Chinese current manufacturing capabilities and some other factors will be introduced. Besides, the purpose of this thesis is to study and analysis the criteria and processes are used by PCH International on the selection of suppliers in China. The authors try to understand how foreign companies find the right Chinese suppliers based on a case studying, which is PCH International, an Irish company.

    Within the theoretical framework part, the authors discussed the supplier selection criteria firstly, which are very important and necessary to evaluate suppliers’ performances. Then the thesis was provided with an insight into some common theoretical methods, which followed by the supplier selection processes. Total Cost of Ownership, Data Envelopment Analysis and Mathematical Programming are presented in basic term. The part in the theoretical review was informed about the structure of the supplier selection process, starting with the preparation step, followed by prequalification and evaluation steps and resulting in the final selection of the suppliers.

    In the methodology part, the approach for the research will be presented, it will be divided into four parts, which are choice of topic, choice of method, data collection, research’s validity and reliability.

    The empirical finding part consists of practical information which was provided by the case company mentioned above through questionnaires and interviews. The values of the evaluation criteria are depend on the respective goals.

    For data analysis, the theoretical evaluation models, on the other hand, are not used by this case. The company uses their own methods which are presented in the empirical part as well as in the analytical part of this thesis, the reasons will be describe carefully in this chapter.

    Finally, this thesis ends with a conclusion, which with the answer of the research question.

  • 107.
    Gundersen, Eivind Arne
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Eriksen, Nils Olaf
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Adaptation and Cooperation in TPL Relationships: How do providers and buyers adapt and cooperate to develop mutually beneficial and long-term relationships?2013Independent thesis Advanced level (degree of Master (Two Years)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Problem: The developing business market and the pressure it puts on business gives rise to new fields of business within SCM and logistics. Third party logistics (TPL) services have grown rapidly in importance as an alternative to vertical business integration. The emergence of TPL has brought about interest in the topic by academia, but recent literature reviews express a need for research on TPL relationships where both buyer and provider perspectives are viewed simultaneously, since a majority of previous research has been conducted more from a single organisational viewpoint.

    Purpose: The purpose of this thesis is to investigate how providers and buyers in TPL relationships adapt and cooperate to develop mutually beneficial and long-term relationships, as well as investigating their willingness and attitudes in this concern.

    Method: The thesis combines an explanatory and exploratory classification, and performs a qualitative, mono method study of viewpoints on TPL relationships from Swedish and Norwegian providers and buyers that currently are in a TPL relationship. Semi-structured interviews are conducted with four providers and three buyers. The findings are analysed and interpreted in light of a theoretical framework developed from the literature review, which in the analysis is applied in a TPL context to extend the understanding of TPL relationships.

    Conclusions: Willingness to adapt and cooperate in TPL relationships is connected with the parties’ perceived potential for economic gain and also with being able to trust the other party. Buyers emphasise the need for providers to have knowledge about the buyers’ business. Providers emphasise the need for buyers to be knowledgeable about their own business and for the buyer to fits their solutions. Attitudes: Both parties emphasise communication as crucial for the development of mutual benefits. Buyers adapt to providers’ standards as far as possible. Providers seem to want buyers to adapt to their solutions to gain economies of scale, and therefore appear reluctant to make relationship-specific investments. The use of contracts in the TPL context appears to contradict literature in that contracts work as a foundation for building trust, as well as for reducing opportunistic and operational risk. In practice, both providers and buyers highlight the use of integrated IT-solutions as a means of adapting to each other. Regular operational meetings are emphasised as part of the practical cooperation to develop the relationship’s future and to discuss day-to-day issues.

  • 108.
    Gundersen, Eivind Arne
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Eriksen, Nils Olaf
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    RFID-integrated plastic pallets in the grocery industry: Contribution to supply chain efficiency2012Independent thesis Advanced level (degree of Master (Two Years)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Problem – Companies and supply chains, such as those in the grocery industry, continuously face stricter requirements in the form of customer satisfaction, quality, profit margins, as well as information sharing in order to stay competitive. One specific technology that may be used in dealing with increasing competitive demands is the radio frequency identification (RFID) technology. A wide body of research recognizes the positive impacts from RFID, yet even so, doubts and uncertainty have been present among different supply chain members in industries striving to put the RFID technology to use. Nevertheless, many actors in the Norwegian grocery industry are replacing traditional wood pallets with plastic pallets, and these pallets are integrated with RFID tags.

    Purpose – The purpose of this thesis is to investigate how plastic pallets with integrated RFID tags can contribute to improve supply chain efficiency in the grocery industry. Also, the managerial perception on the pallets and their accompanying technology will be compared to the existing literature, to identify if the managerial opinion supports the literature, and if not, where the gaps exist.

    Method – The thesis combines an exploratory and an explanatory qualitative study of the managerial perception of RFID pallets in the Norwegian grocery industry, and investigates whether the perception supports the literature. The empirical material is gathered through telephone interviews with logistics and warehouse managers in the various companies.

    Conclusions

    Physical implications: The managerial perceptions’ support towards the addressed implications of the reviewed literature is mixed. RFID pallets improve automatic operation processes through reduction in downtime and eases physical handling of pallets. Additionally, sorting of pallets becomes less labor demanding. Regarding holding of goods, the managerial perceptions do not seem to view RFID pallets as an important factor for efficiency improvement.

    Information related/RFID aspects’ implications: The managerial perceptions in these concerns were based on plans and thoughts, since the technology had not been put to use. There is a difference in producers’ and wholesalers’ perception of whether efficiency in receiving of goods can be improved through utilizing RFID pallets. Concerning dispatching of shipments, the managerial perceptions support the literature in that information-related activities can be automated, and thus improve efficiency and reduce risk of human errors. In regards to information sharing, the managerial perception supports the literature, but highlights that the information’s nature determines whether sharing is considered.

    Further research could include the retail store level to get a more complete supply chain picture, and also apply the research methods to a larger area in order to investigate the transferability to other industries and countries.

  • 109.
    Guo, Yujin
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Zhang, Jing
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Sustainable Procurement in SupplyChain focusing on Chinese family Business in Manufacturing Industry2018Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Background: Procurement plays a significant role in the improvement of overall economic efficiency of Chinese enterprises. However, due to the resources waste and lack of professional knowledge of procurement, increasing procurement cost has become a serious problem for small and medium-sized enterprises (hereafter SMEs) especially in manufacturing industry. Meanwhile, with growing environmental awareness of public and sustainable development strategies by the Chinese government, Chinese enterprises have started to implement sustainable supply chain management, where sustainable procurement is a key step in pushing forward this objective.

    Purpose: The purpose is to investigate the current situation of sustainable procurement in Chinese family manufacturing business.

    Method:  The thesis is a descriptive-exploratory study with a qualitative method. The theoretical framework is based on the relevant previous researches. The empirical data was collected via twelve semi-structured interviews. The multiple case study strategy was applied in this thesis and twelve family businesses were involved. Both the theoretical framework and empirical data are strongly relevant to the research purpose and the research questions.

    Conclusion: By analyzing empirical findings, two summary tables were developed in regard to the two research questions respectively, where some aspects are in accordance with the theoretical framework, while some others were only identified from empirical findings. To sum up, there are six types of current practices to answer the first research questions, while ten types of drives to the second research question, which are all identified from the companies’ perspective.

    Further study: Further studies are recommended on the economic dimension or economic outcomes of sustainable procurement in Chinese family manufacturing business.

  • 110.
    Haak, Frans Willem Gerard
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Tamosaityte, Dainora
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Development of dry ports in Småland, Sweden: Comparing the cases of Nässjö and Vaggeryd2012Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    ProblemDue to several changes in the market, economy, industry and the environment there was an increasing trend in emerging dry ports/inland terminals throughout Sweden. A dry port is still a young term in the transportation field gaining more popularity and attention. The gap in literature was found that the dynamics of dry port evolution is not yet explored. Thus, the development of the layout, services offered and involved actors of dry ports in Småland, Sweden have to be studied.

    Purpose:  The purpose for this report seeks to reveal how dry ports have evolved from establishment, in the area around Jönköping, and to discover in what form the dry ports can operate and compete. The study was based on the dynamics of three elements: layout, value added services and networks.

    Theory:  In the theoretical research the dry port concept is described. Due to the variety of descriptions, authors formed a definition for the thesis to clarify the content. Further, the literature analysis contained the characteristics, classifications and reasons of development as well as involved actors, advantages and disadvantages, location, layout, design and performance measurements.

    Method: The case study method was chosen to cover the identified gap. This qualitative study with semi-structured interviews conducted face-to-face and by telephone was accomplished with fourteen experts. If the authors faced problems regarding phone interviewees, open questions were prepared and sent to the respondent via email. The data gathering phase was followed by the analysis after which the conclusions were drawn.

    Conclusion:   The thesis proves that the development of dry ports is affected by a large number of internal and external factors. Terminals need to execute a thorough analysis of the market and the location in which they plan to operate. Therefore, the market has to be analysed continuously in order to keep improving their networks and value added services. Furthermore, the layout has to be adjusted for the changes and measurements have to be performed in order to increase the efficiency. 

  • 111.
    Hafner, Marina
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Malmström, Katharina
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Digitalization of Intralogistics: The Impact on Firms' Sustainability2019Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Background: Nowadays, digitalization is one of the megatrends with a significant impact, as it changes societies and businesses. A second megatrend is sustainability, consisting of the ecological, economic and social dimension. Its increasing importance for companies can be highlighted, because it is considered as one of the three top priorities of a firm’s management. However, digitalization and sustainability have to be connected due to their potential for transformation and value creation. In the context of logistics, the interrelation of the two megatrends is especially crucial, as digital technologies have the possibility to support logistics to become more sustainable, which, in turn, can lead to overall sustainability of companies. In this connection, particularly intralogistics is a good field of application, since it represents a high percentage of a firm’s logistics costs.

    Purpose: The purpose of this study is to identify how digitalization of intralogistics impacts firms’ sustainability and to examine the reasons why some current digitalization technologies have more influence on firms’ sustainability than others.

    Method: With respect to the study’s philosophy, the ontological perspective is relativism and the epistemological view is social constructionism. Moreover, this thesis has a multi-method qualitative approach and an exploratory purpose. It follows an inductive reasoning and includes a case study with four cases. Furthermore, the data is collected through semi-structured interviews as well as secondary data and is subsequently analyzed by using the thematic analysis.

    Conclusion: The digitalization of intralogistics has, for the most part, a positive impact on firms’ sustainability. In addition, all three dimensions of sustainability are influenced, and a wide variety of effects are identified. Besides, the economic dimension is mainly recognized to be the most impacted one by the digitalization of intralogistics. Moreover, with respect to the current digitalization technologies in intralogistics, they can be used industry-wide. However, the level of effect of digital technologies in intralogistics and the reasons why some current digitalization technologies have more influence than others are company-specific.

  • 112.
    Hagedorn, Johann
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Khousrof, Feras
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Size Matters: A Comparative Study of Supply Chain Integration between SMEs and MNEs2019Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Background: Supplier integration is becoming increasingly important due to the increased globalisation in the business world nowadays. Today’s focal firm does not operate independently, but as a part of its supply chain which competes with other supply chains in the market. The number of the focal SMEs in Europe comprises 99% of companies operating throughout the continent. However, the vast majority of the existing literature is investigating supplier integration from MNEs’ perspectives.

    Purpose: The purpose of this thesis is to generate a new supplier integration theory for SMEs. The study aims to compare how SMEs and MNEs conduct supplier integration, spotting the similarities and differences in their approaches and finding out the reasons behind these varying approaches.

    Method: We choose a relativist ontology and a constructionist epistemology. Within the boundaries of these research assumptions, we follow an inductive multiple case study approach with exploratory characteristics. The case study consists out of 12 cases, six out of the plant engineering industry and six from the mechanical engineering industry. Each industry is represented by three SMEs and three MNEs. Our findings are gathered through coded and categorised interview transcripts, based on which a critical comparative discussion is done.

    Conclusion: Through our study we find size and industry related differences in conducting supplier integration. Next to obvious circumstances such as limited resources, we identify personal contact, trust creation and industry specifics as main drivers for variation in supplier integration approaches. Furthermore, we conclude that SMEs fit in particular cases better into the reviewed supplier integration literature, since their focus in relationships leads to a more sustainable interest into the partner’s economic well-being. Finally, our findings show mimetic behaviour in SMEs adopting MNEs’ managerial approaches, characterised by classification, evaluation and strategizing.

  • 113.
    Hagström, Mikael
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Wollner, Michael
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Implementing Lean Procurement: Opportunities, methods and hinders for medium sized enterprises - a case study2011Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    This thesis describes how lean procurement can be implemented in a medium sized enterprise, focusing on opportunities in the process, methods to achieve the opportunities, and hinders that need to be handled. A literature study has been conducted to identify these aspects, organized by six implied implementation stages of lean procurement. To challenge the findings, an empirical study was conducted at Isaberg Rapid, in order to confirm or discard identified important concepts.

    In order to conduct a credible study, the choice of a qualitative method has been chosen to contribute to the studied area, with a main emphasis of providing an insider’s view of the case company by semi- and unstructured interview questions. Further, an abductive research process can explain the work order, where an iterative approach has been used between theoretical and empirical studies to create an understanding of the studied area. Isaberg Rapid as a case company was chosen because of their successful lean work and their current aim of implementing lean procurement.

    A starting point for the study was a theoretical review to decide how and what data that needed to be collected. This led to the choice of interviews, documents analysis and observations at the case company, where interviews were the main contributor with participants connected to lean and procurement. Collected data was interpreted and conceptualized, in order to function as a base for the analysis, together with the theoretical study.

    The theoretical study describes the opportunities, methods and hinders of lean procurement in the implied implementation stages of Internal lean, Understanding the supply, Establish lean suppliers, Efficient inbound logistics, Joint improvements and development, and finally An extended enterprise. The analysis compares these findings with the empirical study, to depict main concepts of lean procurement, related to medium sized enterprises.

    The study shows the importance of creating a lean culture that is manifested internally, that can support the development of the procurement function, and further motivate and influence suppliers to adapt the lean work. Main opportunities identified in the study are increased inventory turnover, capable suppliers and reduced waste in the supply chain. Important methods to enable the opportunities are assigned lean roles, education and training, kaizen events, kanbans, milk runs and knowledge sharing. Main hinders for the methods and opportunities are resistance, commitment and trust, resources, power circumstances, and distant suppliers.

  • 114.
    Hailey, Matthew
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Jonasson, Martin
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    IT Enabled Business Process Changes: A Case Study within the Swedish Independent Music Industry2012Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Developments in Information Technology (IT) have implications for both the business processes of firms and also their degree of competitiveness. The independent music industry in Sweden is no exception and has experienced both the potential for success and the threats that come with these developments.

    The purpose of this thesis was to explore the effects IT has had on both internal and external connecting business processes for Swedish independent music industry firms. The thesis will examine to what extent this has affected competitiveness of these firms.

    To address the research problem for the thesis, an exploratory study was conducted using a focal firm (Border Music AB) for a case study. Interviews were undertaken with a retrospective approach at the firm, with three departmental layers, in order to gain a wider perspective of the business processes and how IT has affected them. Interviews were also conducted electronically with connecting firms, to gather a wider understanding about the business activities that link with the focal firm, and to identify any effects IT has made.

    The result of the thesis indicated that the basic structure of the focal firm’s core business processes are largely unchanged from when the firm was founded in 1982. The use of IT has supported these processes to work in a more efficient way and enhance the coordination with their partners. The time savings in terms of quicker and more effective completion of tasks, has made it possible for the focal firm to focus more on building and nurturing relationships with their partners. In terms of competitiveness, the results confirm that IT is an important business tool that has become a competitive necessity for these particular firms. 

  • 115.
    Hailey, Matthew
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Jonasson, Martin
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Risk Management in Air Freight Handling Processes: A Case Study at Jönköping Airport2013Independent thesis Advanced level (degree of Master (Two Years)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Demands from consumers and industry for faster transports of goods have fuelled the rapid growth in air freight transportation during the previous decades. It has been shown to be an important means in the movement of goods in support of supply chains on a global scale. The authors of this thesis discovered that there was little research previously conducted when it concerns risk within the industry, specifically concerned with air freight handling processes.

    Subsequently, the purpose of this thesis is to identify and explore risk factors within the air freight handling processes. Furthermore, the research questions seek to critically examine who the actors are within the process and what roles they have. The thesis then identifies the key elements of risk within the process, and how the actors concerned manage, control, and address them. Furthermore, ways in which this could be improved were explored.

    To address the research problem, the authors approached this using a single embedded case study based on the air freight handling processes located at Jönköping airport. Data was collected using observations and interviews with four key participants of the specific air freight handling process. The empirical data was then analysed using four key themes’ derived from theory. Furthermore, propositions were presented from the results that emerged from the data which could be used a basis for further research.

    The findings that address the thesis’ research purpose and questions indicate that the major elements of risk exist are that of physical and financial. In addressing these risks, the actors involved in air freight handling processes were flexible and pro-active their activities. Furthermore, the analysis indicated that reducing dependency could be a way to further improve how these risks are managed.

  • 116.
    Haque, Mahmudul
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Ahmad, Muhammad
    Jönköping University, Jönköping International Business School, JIBS Entrepreneurship Centre.
    Diversification of International Freight Forwarders: A Bangladesh perspective.2011Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
  • 117.
    Hassen, Kedir
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Szucs, Daniel
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Supply Chain Optimization in the Oil Industry: A Case Study of MOL Hungarian Oil and Gas PLC2012Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Abstract

     

    Problem discussion: The significance of the oil industry’s impact on the global economy is obvious. Oil supply chain management has to solve a lot of challenges caused by the nature of the supply chain in the oil industry such as complexity, inflexible characteristics, long lead time, limited transportation forms at the different stages in the supply chain, rigid take or pay procurement and limited primary distribution capacity. Other challenges are caused by unforeseen events such as political or economic changes which have an impact on the price of the oil. This thesis seeks to add value by signifying and indicating optimization as a way to address uncertainties and points out a way to utilize resources efficiently in order to gain further development and cost savings in the long term. Finding options for optimization of the oil supply chain is vital because any cost saving means vast amounts of money for the oil companies therefore optimization is at the centre of attention in the oil supply chain management.

    Purpose: The purpose of this thesis is to investigate supply chain management in the oil industry and find options for optimizing the supply chain in the oil industry by reviewing and analyzing previously written literature on the chosen topic for the research. 

    Method: A single case study was applied in this thesis. The company chosen for the case study is called MOL Hungarian oil and gas PLC and is located in Hungary. To carry out the research, a qualitative research approach was implemented. Primary data was collected through semi structured interviews via telephone and the internet with the company’s staff. In addition to this, secondary data from different sources such as articles and books were used to construct or build the theoretical frame of reference for the thesis. 

    Delimitation: The scope of the thesis is limited to the supply chain management in the oil industry and its optimization. Further narrowing the scope, this thesis gives more attention to the downstream section of the supply chain in the oil industry.

    Conclusion: Optimization is recognised as main tool for the oil companies to achieve competitive advantage. Analysing MOL Group gives a factual example how optimization works in an oil company and contributes to manage its supply chain efficiently and handle the many uncertainties surrounding the oil industry. It is demonstrated what factors play key role in optimization and how they interact with each other. MOL Group’s solution for optimization builds around a serious planning process, IT solution, marketing and refinery operation triggering and working in synergy with many other factors which cannot be excluded from the optimization process. Due to the excellence of supply chain optimization, MOL Group has a very strong presence and leading position in the East Central European region generating increasing profit margin year by year in last two decades. 

      

  • 118.
    Hedén, Eric
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Tiedemann, Fredrik
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    How to improve the inbound flow of an manufacturing company: Analyzing and refining the Customer-driven Purchasing method2014Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Purpose: The purpose of this research is to analyze the CDP-method in order to develop and refine the method. The method is developed and presented in Bäckstrand (2012), with the aim to strengthen the competitiveness of manufacturing companies. Someone outside of the development context has never, until now and to the researchers knowledge, refined the method.

    Methodology: A multiple case study with four companies where used. The empirical data collected within the study where used to evaluate the CDP-method and to refine the method. The presented improvement is based on the empirical data and conceptual models developed from theory.

    Findings: Three improvements were developed. The first of them changed step 8 of the method, the second can´t be tied to a single step and is therefore an overall suggestion, whereas the third provides a new type of analysis within step 6 of the method.

    Research limitations: The research was conducted at companies where the CDP-method was already implemented. An implementation at a new company could possibly reveal another type of empirical data, which could be interpreted in a different way. The researchers have also detected areas that couldn’t be investigated within this research, these are identified and left for further research.

    Theoretical implications: Results from this thesis connect the classification of supply risk by Kraljic (1983) with supply chain strategy by Fisher (1997) to enable a new type of analysis. Furthermore, theory within the standardization and over-specification (e.g. Burt, Petcavage & Pinkerton, 2010; Geldeman & van Weele, 2002) is introduced and incorporated in the CDP-method. A third implication is a reinforced focus on strategy in combination with the CDP-method, which is based on theory regarding strategic alignment (e.g. Gattorna & Walter, 1996; Hines, 2004).

    Managerial implications: The new analysis should, together with the CDP-method as a whole, strengthen adopting companies supply chain and improve internal and external communication.

    Originality/value: This thesis provides a new set of analysis in the CDP-method that could benefit practitioners.

  • 119.
    Hertz, Susanne
    Jönköping University, Jönköping International Business School, JIBS, EMM (Entrepreneurship, Marketing, Management). Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Supply Chain Myopia and Overlapping Supply Chains2006In: Journal of Business and Industrial Marketing, ISSN 0885-8624, Vol. 21, no 4, p. 208-217Article in journal (Refereed)
  • 120.
    Hertz, Susanne
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Cui, Lianguang
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Competence and network development of logistics firms2010In: Proceedings of 22nd NOFOMA Conference, 2010Conference paper (Refereed)
  • 121.
    Hertz, Susanne
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Cui, Lianguang
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Network of logistics firms2009Conference paper (Other academic)
  • 122.
    Hertz, Susanne
    et al.
    Jönköping University, Jönköping International Business School, JIBS, EMM (Entrepreneurship, Marketing, Management). Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Hultman, Jens
    Jönköping University, Jönköping International Business School, JIBS, EMM (Entrepreneurship, Marketing, Management). Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    On global supply chain development2008In: Northern Lights in Logistics and Supply Chain Management / [ed] Jan Stentoft Arlbjørn, Árni Halldórsson, Marianne Jahre, Karen Spens, Copenhagen: Copenhagen Business School Press , 2008, p. 267-282Chapter in book (Other academic)
    Abstract [en]

    The dynamic, interactive and complex nature of global supply chains provides a tremendous challenge for supply and logistics executives. The development of global supply chains has become a critical success factor not least for Nordic companies, and should be seen as important in gaining entry into emerging markets such as China and East Asia. Many companies have experienced problems in shifting their supply chain abroad into low cost regions, and supply chains often end up with high total landed costs. This chapter reports on the findings from a case study at IKEA and their global supply chain development. The research aims to better understand the challenges supply chain managers face in global supply chain development.

  • 123.
    Hertz, Susanne
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Hultman, JensLund University.Wikner, JoakimJönköping University, School of Engineering, JTH. Research area Industrial Engineering and Management.
    International Journal of Physical Distribution & Logistics Management: Special Issue: Selected papers from the 21st NOFOMA Conference 20092010Conference proceedings (editor) (Refereed)
  • 124.
    Hertz, Susanne
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Hultman, JensWikner, JoakimJönköping University, School of Engineering.
    Special Issue: Selected papers from the 21st NOFOMA Conference 2009: International Journal of Physical Distribution & Logistics Management, 2010, Vol. 40(4)2010Collection (editor) (Other academic)
  • 125.
    Hertz, Susanne
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Jensen, Leif-Magnus
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    The Coordination Roles of Relief Organisations in Humanitarian Logistics2012In: IMP Asia 2012 Proceedings, 2012Conference paper (Refereed)
    Abstract [en]

    The number of organizations involved in relief work in general and humanitarian logistics specifically is large and increasing, creating new complexity. Our purpose here is to contribute to the development of theoretical models on coordination in the field of humanitarian logistics.  The study is based on two case studies, one showing the initial stages of the development of the Cluster System in humanitarian relief, the other the post-election crisis in Kenya.  The original cases were restructured according to our theoretical framework and analysed accordingly using coordination dimensions as the core structure. We find that the start-up of operations is skewed by the need for a clear disaster declaration for the Cluster System.  Coordination in itself is seen as controversial, but many aspects that are normally called coordination are not.  Clarity of roles is often missing in the setting, but a certain flexibility is inherently necessary since roles have to adapt to the presence of other actors.  Locally accessible resources will govern the role of the organisations over the phases.  At the same time unclear or excessively wide roles mean much higher demands on coordination.

  • 126.
    Hertz, Susanne
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Jensen, Leif-Magnus
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Agndal, Henrik
    Stockholm School of Economics.
    Pereseina, Veronika
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Borgström, Benedikte
    Chalmers University of Technology and Supply Chain Management and Jönköping International Business School.
    The development of extended service models through business relationships: A Swedish trucking industry study2012Conference paper (Other academic)
    Abstract [en]

    In this paper we ask how an extended service model is developed over time in the relationship between buyer and seller in the trucking industry.  Extended service models following a service-dominant logic rather than a product-dominant logic are becoming increasingly important in many industries.  Here we report on the initial stages of a large study on the use and development of extended service models in the Swedish market for trucks.  We see considerable promise in studying the development of the concept over time in the interaction between customer and provider. 

  • 127.
    Hertz, Susanne
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Macquet, Monica
    Stockholm School of Economics.
    Customer coordination as a base for Third Party Logistics Providers effectivess and efficiency2006In: Third Party Logistics Finnish and Swedish Experiences / [ed] Lauri Ojala and Pia Jämsä, Turku: Turku School of Economics , 2006Chapter in book (Other academic)
  • 128.
    Hindi, Rasheed
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    Ly, Dennis
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    The Reshoring Decision Making Process: A Multiple case Study2018Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
  • 129.
    Hofmeister, Patrick
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Kadner, Matthias
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Performance Impacts through Intelligent Transport Systems: An Assessment of how to Measure and Evaluate2011Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    This study assesses how to measure and evaluate performance impacts of IntelligentTransport Systems (ITS) in the transport chain.The importance of transportation in global trade has increased significantly in the lastdecades. Cost pressure, rising customer demand for sophisticated logistics services, sustainabilityand security as well as safety issues have boosted the need for more efficient,effective and differentiated transport operations. Intelligent Transport Systems werefound to have the potential to address these challenges in the transport chain. However,due to the novelty of the technology both ITS developers and users face huge uncertaintyabout the performance impacts of ITS. Evaluating ITS in the transport chain beforethe rollout based on concrete measures is likely to reduce the uncertainty involvedin ITS developments and enhance the adoption rate of the new technology. The increasingnumber of ITS projects, like the Secure Intermodal Transport Systems at VolvoTechnology, create a need for a structured approach to measure and evaluate ITS.A literature review concerning the characteristics of the transport industry, technologyadoption, ITS and performance measurements served as a basis for the empirical studyin which 8 semi-structured interviews with different stakeholders in the transport industrywere conducted in order to find out how the performance impacts of ITS are perceivedin the industry and how they could possibly be assessed. The focus groupmethod was used to validate and apply the findings from the interview study to a GeofencingITS-service.The study has confirmed that the concept of ITS is still an emerging phenomenon in thetransportation industry. There is no common understanding of ITS among researchersand practitioners in the transport industry and still a lack of knowledge regarding theperformance impacts of ITS. Even though it could be found that ITS leverages mainlythe service level that can be offered to the customer and that they increase the efficiencyin the back office, the great variety of ITS-services calls for an individual assessment.Structuring the assessment into the phases of measurement design, implementation anduse of the measures facilitates this process. For the different phases a set of activitiescritical for a successful assessment of ITS have been identified. Despite its usefulnessfor mitigating the uncertainty related to the new technology, the focus group validationuncovered that a comprehensive measurement for ITS is not appropriate from the outset,but should be assessed based on the cost of the measurement, the ITS project priority,the customer relations as well as the hierarchical structure in the provider firm.

  • 130.
    Hultman, Jens
    et al.
    Jönköping University, Jönköping International Business School, JIBS, EMM (Entrepreneurship, Marketing, Management). Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Eriksson, Lars Torsten
    Högskolan i Gävle.
    The Balancing Acts in SME e-Commerce Development: a multiple case study2008In: International Journal of Electronic Business, ISSN 1470-6067, E-ISSN 1741-5063, Vol. 6, no 5, p. 476-497Article in journal (Refereed)
    Abstract [en]

    By applying a resource-based view on SME development and analysing empirical data collected from qualitative and longitudinal research on e-commerce development among 20 Swedish SMEs, the authors identify and discuss the post-adoption decision dilemmas – or Balancing Acts – faced by managers. The study contributes to the existing literature on SME e-commerce development by suggesting that SME management faces three major decision dilemmas: e-commerce capacity and competence development, e-commerce scope and e-commerce development drive. By outlining a set of managerial aspects of e-commerce development, we point out the contextual and resource dependence of SME management.

  • 131.
    Hultman, Jens
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, EMM (Entrepreneurship, Marketing, Management).
    Hertz, Susanne
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, EMM (Entrepreneurship, Marketing, Management).
    Challenges of global supply chain development: the case of IKEA2008In: Proceedings of the CeLS Workshop on Global Retail Supply Chain and Marketing Innovation, 2008Conference paper (Other academic)
    Abstract [en]

     

    The dynamic, interactive and complex nature of global supply chains provides a tremendous challenge for supply and logistics executives. The development of global supply chains has become a critical success factor not least for Nordic companies, and should be seen as important in gaining entry into emerging markets such as China and East Asia. Many companies have experienced problems in shifting their supply chain abroad into low cost regions, and supply chains often end up with high total landed costs. This paper reports on the findings from a case study at IKEA and their global supply chain development. The research aims to better understand the challenges supply chain managers face in global supply chain development.

     

  • 132.
    Hultman, Jens
    et al.
    Lund University.
    Hertz, Susanne
    Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics. Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Exploring the dynamics of global sourcing development over time: The case of IKEA2011In: The International Journal of Integrated Supply Management, ISSN 1477-5360, E-ISSN 1741-8097, Vol. 6, no 2, p. 109-126Article in journal (Refereed)
    Abstract [en]

    This research aims at contributing to the literature on global sourcing and particularly to the literature on global sourcing development over time. Using case study materials on the home furnishing retailer IKEA, this research constitutes a picture of the sourcing landscape of IKEA from the 1950s onward. The case of IKEA's global sourcing development over time is discussed over three dimensions: sourcing market development (where?), sourcing scope development (what?), and sourcing mode development (how?). The results of the study imply that modelling the linkages between the dimensions and the overarching operational principles of the firm provides a more comprehensive view on how, and why, global sourcing development evolves over time.

  • 133.
    Hultman, Jens
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, EMM (Entrepreneurship, Marketing, Management).
    Hertz, Susanne
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, EMM (Entrepreneurship, Marketing, Management).
    International retail sourcing development: the case of IKEA2008In: Proceedings of the 1st Nordic Retail and Wholesale Conference, 2008Conference paper (Other academic)
    Abstract [en]

    The paper explores how international sourcing in retail operations in the case of IKEA of Sweden have evolved over time. The internationalization process of IKEA has been subject for quite a lot of scholarly attention over the years. In contrast to most other studies on the internationalization process of IKEA, this study has its focus on the development of international sourcing. International retail sourcing development in the case of IKEA is discussed over three themes concerning international retail sourcing development at IKEA; sourcing market development (where?), sourcing scope development (what?), and sourcing strategy development (how?). The paper identifies three distinct characteristics of IKEA’s sourcing operations can be identified. The paper suggests that although IKEA’s overarching goals and characteristics of sourcing operations have been consistent, the sourcing operations have still undergone significant change. The paper also suggests that the scope, the strategy selection and the market development aspects of retail sourcing development are highly interrelated.

  • 134.
    Hultman, Jens
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Hertz, Susanne
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Johnsen, Rhona
    Audencia University.
    Johnsen, Thomas
    Audencia University.
    Global Sourcing development at IKEA: A case study2009Conference paper (Refereed)
  • 135.
    Hultman, Jens
    et al.
    Lund University, School of Economics and Management.
    Johnsen, Thomas
    Audencia Nantes School of Management, France.
    Johnsen, Rhona
    Audencia Nantes School of Management, France.
    Hertz, Susanne
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    An interaction approach to global sourcing: A case study of IKEA2012In: Journal of Purchasing and Supply Management, ISSN 1478-4092, E-ISSN 1873-6505, Vol. 18, no 1, p. 9-21Article in journal (Refereed)
    Abstract [en]

    This study explores the process of global sourcing through a case of the Swedish furnishing retailer IKEA from an interaction perspective. With a point of departure in the streams of existing research on global sourcing and the internationalization process of firms through networks, a research question is proposed concerning supply network interactions as an influence in the global sourcing process. The study uses an in-depth qualitative case study methodology, focusing on IKEA and its development of a supply network for the PAX wardrobe system during the years 2003–2009. The findings draw on 29 interviews in Sweden and China, ranging from interviews with the supply management function of IKEA to interviews with Swedish and Chinese suppliers and sub-suppliers. The findings show that the global sourcing process is influenced by interactions and network effects between supply network actors. In particular, we find that relationships between suppliers were identified and set up by IKEA, but cascaded into deeper interactions amongst suppliers at different supply network tiers. Our study contributes to global sourcing research in indicating the importance of interaction amongst supply network actors, showing how the global sourcing strategy of one actor may significantly influence the sourcing strategies of other actors. Global sourcing decisions therefore need to be understood and coordinated across global supply networks.

  • 136.
    Hultman, jens
    et al.
    Lund university.
    Johnson, Thomas
    Naldi, Lucia
    Jönköping University, Jönköping International Business School, JIBS, EMM (Entrepreneurship, Marketing, Management). Jönköping University, Jönköping International Business School, JIBS, Business Administration. Jönköping University, Jönköping International Business School, JIBS, Center for Family Enterprise and Ownership (CeFEO).
    Hertz, Susanne
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    The effects on supplier integration under different market dynamism2010Conference paper (Refereed)
  • 137.
    Hultman, Jens
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, EMM (Entrepreneurship, Marketing, Management).
    Lianguang, Cui
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, EMM (Entrepreneurship, Marketing, Management).
    In search of the Holy Grail: challenges faced when striving for supply transparency to reach the agile supply chain2008In: Proceedings of the 17th IPSERA Conference, 2008Conference paper (Refereed)
    Abstract [en]

    With increased competitiveness, increased pressure to exploit scale advantages in operations and with increasing customer demands of availability, adaptability and responsiveness, supply chain management has become a cornerstone in modern business administration. One concept that has attracted attention from scholars and practitioners is the concept of supply chain agility. This paper concerns the development of responsive supply chains and presents a case study concerning a Swedish global retail firm. The purpose of the paper is to explore the relationship between supply chain transparency and the agile supply chain. We also aim to explore the challenges that firms face when striving to attain transparency and implementing response-based supply strategies in buyer-supplier relationships. Our findings in this research project in progress points at the critical role of a system handing real-time information. Our study also corroborates the view that it is perhaps more realistic to discuss agility as a current status and something that is continuously developing, rather than as a static property of a supply chain.

  • 138.
    Ivanov, Krasimir
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. ivkr1313@student.hj.se.
    Communication, Collaboration and Coordination during humanitarian relief efforts2015Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    This thesis will investigate the Communication, Collaboration and Coordination among hu-manitarian organization with the application of Information and Communication Technol-ogy, and commercial paradigms. Aims to involve the relief actors and the commercial com-panies involved throughout of their Corporate Social Responsibility programs. The method-ology is chosen specifically to fit the qualitative nature of the research. The paper presents data collected for the sole purpose of this research and is later on analysed in order to draw theoretical conclusions. At the end, practical implications and suggestions for future research are included.

  • 139.
    Jafari Dezfooli, Samman
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS).
    The Impact of Innovative Self- Service Technologies on Last-Mile Delivery: An Analysis of Configurational Implications for Reception Boxes in Sweden2018Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Innovative self-service technologies are on the rise and reception boxes provide the opportunity for ‘unattended’ home deliveries. As such, an extension of the service portfolio offered by CEPs, is undergoing a shift. Hence, adding greater customer value through the extension and development of the service portfolio, will initially not only touch upon the last mile but certainly have an immense impact on the last mile delivery.

    The purpose of this study is to contribute to existing knowledge and theories in regards to reception boxes and their implications on the last mile delivery for B2C e-commerce in Sweden.

    A qualitative research method is used in order to investigate the topic. Moreover, a multiple case study approach was applied, where data was gathered from two stakeholder groups through semi-structured interviews. Findings were strengthen through information verification by the interviewees.

    CEPs have acknowledged the significant benefits provided to last-mile deliveries by the potential implementation of reception boxes. Ten last- mile opportunities and ten challenges were identified. Furthermore, from a structural perspective, the last-mile structure for deliveries to reception boxes aligns with the last-mile structure of attended home deliveries. Moreover, the implementation of reception boxes diminishes failed delivery attempts. Therefore, rerouting and returning parcel items, which contributes to the extension of the last-mile will be void, initially providing more efficiency.

  • 140.
    Jafari, Hamid
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Innovation Trends in Retailing2009In: The Proceedings of The 21st NOFOMA Conference / [ed] S. Hertz, 2009Conference paper (Refereed)
  • 141.
    Jafari, Hamid
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Aghaie, Abdollah
    K.N. Toosi University of Technology.
    Application of Knowledge Management in CustomerLifetime Value and Loyalty Management2007In: The Proceedings of The 8th IBIMA InternationalConference on Information Management in the Networked Economy: Issues & Solutions / [ed] K. Soliman, 2007, p. 517-526Conference paper (Refereed)
  • 142.
    Jafari, Hamid
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Aghaie, Abdollah
    K.N. Toosi University of Technology.
    Online Customer Segmentation Based on Lifetime Value2006In: Managing Information in the Digital Economy: Issues & Solutions - Proceedings of the 6th International Business Information Management Association (IBIMA) Conference / [ed] K. Soliman, 2006Conference paper (Refereed)
  • 143.
    Jafari, Hamid
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Magnusson, Thomas
    Linköping University.
    Corporate Social Responsibility and Knowledge Management Implications in Sustainable Vehicle Innovation and Development2008In: Communications of the IBIMA, ISSN 1943-7765, Vol. 6, no 2, p. 8-14Article in journal (Refereed)
  • 144.
    Jafari, Hamid
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Nyberg, Anna
    Stockholm School of Economics.
    Hertz, Susanne
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Adjusting Classic Marketing Lenses on Retail Supply Chain Management: Revisiting Postponement and Speculation2010In: The Proceedings of The Nordic Retail and Wholesale Conference, 2010Conference paper (Refereed)
  • 145.
    Jafari, Hamid
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics. Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Nyberg, Anna
    Department of Marketing and Strategy, Stockholm School of Economics.
    Hertz, Susanne
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Application of Postponement in Retailing: A Cross-Case Analysis of Major European Retailers2011Conference paper (Other academic)
  • 146.
    Jafari, Hamid
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS). Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Nyberg, Anna
    Stockholm School of Economics.
    Hertz, Susanne
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS). Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Postponement in Retail Supply Chain Management: A Systematic Literature Review2012In: Nordic Retailing Research - Emerging Diversity / [ed] J. Hagberg, U. Holmberg, M. Sundström & L. Walter, Gothenburg: Bokförlaget BAS, 2012, p. 173-194Chapter in book (Other academic)
  • 147.
    Jafari, Hamid
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics. Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Nyberg, Anna
    Stockholm School of Economics.
    Hertz, Susanne
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Recapturing the Trends in the Application of Postponement in Retail Supply Chain Management2011In: / [ed] Pierre Semal, 2011Conference paper (Other academic)
  • 148.
    Jafari, Hamid
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Nyberg, Anna
    Stockholm School of Economics.
    Hertz, Susanne
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Fridriksson, Helgi-Valur
    Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management.
    Postponement in Retailing? Seeking a Connection2010In: The Proceedings of The 22nd NOFOMA Conference / [ed] Jan Stentoft Arlbjørn, 2010Conference paper (Refereed)
  • 149.
    Jahre, Marianne
    et al.
    Lund University.
    Jensen, Leif-Magnus
    Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics. Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS). Department of Strategy and Logistics, BI Norwegian School of Management, Oslo, Norway.
    Coordination in humanitarian logistics through clusters2010In: International Journal of Physical Distribution & Logistics Management, ISSN 0960-0035, E-ISSN 1758-664X, Vol. 40, no 8/9, p. 657-674Article in journal (Refereed)
    Abstract [en]

    Purpose – In the field of humanitarianism, cluster thinking has been suggested as a solution to the lack of coordinated disaster response. Clusters for diverse functions, including sheltering, logistics and water and sanitation, can be viewed as an effort to achieve functional coordination. The purpose of this paper is to contribute to a greater understanding of the potential of cluster concepts using supply chain coordination and inter‐cluster coordination. The focus is on the conceptual level rather than on specific means of coordination.

    Design/methodology/approach – The cluster concept in humanitarian relief, along with some key empirical issues, is based on a case study. The concept is then compared to the literature on clusters and coordination in order to develop a theoretical framework with propositions on the tradeoffs between different types of coordination.

    Findings – The results provide important reflections on one of the major trends in contemporary development of humanitarian logistics. This paper shows that there is a tradeoff between different types of coordination, with horizontal coordination inside cluster drawing attention away from important issues of the supply chain as well as the need to coordinate among the clusters.

    Research limitations/implications – There is a need for more in‐depth case studies of experiences with clusters in various operations. Various perspectives should be taken into account, including the field, responding agencies, beneficiaries, donors, military and commercial service providers, both during and between disasters.

    Practical implications – The paper presents the tradeoffs between different types of coordination, in which basic aims such as standardisation through functional coordination, must be balanced with cross‐functional and vertical coordination in order to more successfully serve the users' composite needs.

    Originality/value – The focus on possible trade‐offs between different types of coordination is an important complement to the literature, which often assumes simultaneous high degrees of horizontal and vertical coordination.

  • 150.
    Jahre, Marianne
    et al.
    Department of Strategy and Logistics, BI Norwegian School of Management, Oslo, Norway.
    Jensen, Leif-Magnus
    Jönköping University, Jönköping International Business School, JIBS, Business Administration. Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management (CeLS). Department of Strategy and Logistics, BI Norwegian School of Management, Oslo, Norway.
    Listou, Tore
    Norwegian Defence Command and Staff College, Oslo, Norway.
    Theory development in humanitarian logistics: A framework and three cases2009In: Management Research News, ISSN 0140-9174, E-ISSN 1758-6135, Vol. 32, no 11, p. 1008-1023Article in journal (Refereed)
    Abstract [en]

    Purpose: There is a need for theory development within the field of humanitarian logistics to understand logistics needs in different stages of a crisis and how to meet these. This paper aims to discuss three dimensions identified in logistics and organization theories and how they relate to three different cases of humanitarian logistics operations - the regional concept of the International Federation of Red Cross Red Crescent Societies, the development and working of the United Nations Joint Logistics Centre and coordination challenges of military logistics in UN mandated peacekeeping operations. The purpose is to build a framework to be used in further studies.

    Design/methodology/approach: A framework for the study of humanitarian logistics along three dimensions is developed, followed by a discussion of the chosen cases in relation to these dimensions. The framework will be used as basis for the case studies to be undertaken for the purpose of understanding and identification of new questions and needs for other or revised concepts from theory.

    Findings: The paper shows the relevance of a wide literature to the issues pertinent to humanitarian logistics. There is considerable promise in extant literature on logistics, SCM and coordination, but this needs to be confronted with the particular issues seen in the humanitarian logistics setting to achieve further theory development.

    Originality/value: The major contribution of the paper lies in its breadth of theoretical perspectives presented and combined in a preliminary theoretical framework. This is applied more specifically in the three case studies described in the paper.

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