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  • 1.
    Chirumalla, Koteshwar
    et al.
    Mälardalen University, Sweden.
    Emmanuel-Ebikake, Oyetola
    Edge Hill University, United Kingdom.
    Leoni, Luna
    Tor Vergata University of Rome, Italy.
    Servati, Mohsen
    Jönköping University, School of Engineering.
    Intra-firm and inter-firm challenges in servitization ecosystem: Experiences from five product-centric firms in different industries2019In: Proceedings of the International Conference on Engineering Design, ICED, Cambridge University Press, 2019, p. 3071-3080Conference paper (Refereed)
    Abstract [en]

    The purpose of this paper is to analyse the challenges in the servitization journey of product-centric firms from an ecosystem perspective, considering both intra-firm and inter-firm levels. Prior research addresses the challenges of servitization in many sectors from different perspectives. However, the majority of studies primarily focus on the provider of an offering. There is a lack of in-depth studies on analysing servitization challenges from the broader set of network actors including customers, suppliers, and sub-suppliers at the intra-firm and inter-firm levels. A multiple case study method was used to analyse five product-centric firms from different industries that were engaged in servitization. At intra-firm level, our analysis shows that 'coordination' is a major challenge for the provider, supplier, and sub-suppliers, and that 'uncertainty' and 'risk' is a major challenge for the provider, customer, and supplier. At inter-firm level, 'partnership management' found to be a most significant challenge for provider, customer, supplier, and sub-suppliers. The study contributes to the discussion of the relational view approach for servitization research. 

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