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  • 1.
    Sehic, Indira
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Gilani, Hamza
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    IT outsourcing: A Strategic Partnership between buyer and vendor: Outsourcing of IT infrastructure within the deregulated Swedish pharmacy retail market2010Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    The route chosen in this particular research has aimed at investigating the strategic partnership formation through an IT perspective in the Swedish pharmacy retail market in lieu of the recent deregulation by Riksdagen (Swedish parliament) of the pharmacy retail industry in the country. This resulted in the breakdown of the Apoteket AB monopoly resulting in a free market for competition. The companies that have been affected by the deregulation both on the buyer and the vendor side have been studied through a risk perspective in order to understand how the formation of the strategic partnerships between the respective companies has been formed. The different steps that were involved in the partnership formation stages, the internal and external forces and the associated risks have all been investigated. The counter measures to these risk elements that indicate a movement towards helping to reduce risks have also been identified which help to paint the overall picture as to how these companies initiated the partnership process, dealt with / are dealing with any issues and how the internal and external forces facilitated the entire process.

    The method for data collection involved investigating the various online news articles as well as press releases published on the relevant company websites including a government body responsible for controlling the restructuring of the entire pharmacy market in Sweden. Secondly semi structured interviews were conducted with the main authoritative figures in the companies in order to get the main bulk of the required information. All these findings have been structured and compiled into a documented analysis in relation to the selected theories to provide the foundations to the report.

    “The strategic partnership process in IT outsourcing provides efficiency in minimizing risk factors.” – This is the statement that needed to be proved through this research which according to this investigation has been a fruitful event. Trust, understanding, flexibility, cooperation, shared goals and values, good communication and joint development according to the findings in this research concur with the facts provided in the literature, in turn providing a base for indicating that “Yes!” strategic partnerships do minimize the risks that appear in an IT outsourcing process. Finally the different interactions between the internal and external forces that were deciphered during through the findings which helped facilitate the IT outsourcing process explored in this research: cost with competition; resources with political environment; social environment with strategy; political environment with strategy and technology with organizational perspective.

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