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  • 1.
    Nordin, Johannes
    et al.
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Buebo, Ludvig
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Anskaffningsprocessens inverkan på leveransprecisionen hos kundorderdrivna företag2015Independent thesis Basic level (degree of Bachelor), 180 HE creditsStudent thesis
    Abstract [en]

    Background – For customer-order-driven companies it is very important to maintain high delivery dependability. The lack of materials is something that affects delivery dependability negatively and by improving the procurement process the chances increases that the purchased materials are received when requested.

    Purpose – The purpose of this study is to examine how improving the procurement process in a customer-order-driven company can increase delivery dependability. To achieve the purpose, the following questions will be answered:1. Which areas of improvement can be identified in the procurement process at a customer-order-driven company? 2. How can the areas of improvement be handled to achieve increased delivery dependability?

    Method and implementation – In order to achieve the purpose of the study and answer the two questions a case study has been conducted at a customer-order-driven company. Through literature studies a theoretical framework have been created to provide a deep knowledge base in the field. Observations, interviews and document studies have been conducted at the case company to collect empirical data which then were analysed against the collected theory.

    Findings – The results of the study are based on the collected empirical data and performed literature studies. The results show which areas of improvement the authors have identified in the procurement process that has an impact on delivery dependability. By answering the study's two questions the result shows that a lack of information flow, manual handling, lack of procedures and lack of holistic view are all factors that have an impact on the procurement process and ultimately the case company's delivery dependability.

    Implications – The proposed solutions should be implemented at case company only after mapping all processes within the case company, in order to find common challenges and avoid sub-optimization.

    Conclusion – According to the authors depends many of the identified areas of improvement on the lack of a holistic view of the procurement process and the included activities and departments at the case company.

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