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  • 1.
    Sjöström, Jonas
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Goldkuhl, Göran
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    The semiotics of user interfaces: A socio-pragmatic perspective2004In: Virtual, Distributed and Flexible Organisations: Studies in Organisational Semiotics, Netherlands: Springer , 2004, p. 217-236Chapter in book (Other academic)
    Abstract [en]

    Within the IS research field, there are many views on how to understand the use of IT systems. Within the community of organisational semiotics, Stamper’s semiotic framework has been used as a tool to understand information systems at different abstraction levels. Another theory related to organisational semiotics, Information Systems Actability Theory (ISAT), argues that social action theories and speech act theory are needed for a thorough understanding of the use of IT systems in organisations. The use of IT systems is considered to be performance of action within a social context. The purpose of this paper is to elaborate on user interfaces of information systems as a means to understand socio-pragmatic and communicative aspects of IS use. The theoretical foundation is based on semiotic and socio-pragmatic theories, and findings from a case study are presented and discussed in order to clarify the argumentation.

  • 2.
    Sjöström, Jonas
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Ågerfalk, Pär
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Investigating Communicative Features of User Interfaces2005In: Systems, Signs & Actions, ISSN 1652-8719, E-ISSN 1652-8719, Vol. 1, no 1, p. 80-102Article in journal (Refereed)
    Abstract [en]

    The concept of usability has evolved in different research communities and the focus of research has varied. During the last couple of years, research has been oriented towards acknowledging more appropriately the social context of IT system use. The purpose of this paper is to investigate further the usefulness of a communicative perspective on user interfaces, as a means to understand the IT artefact as part of social and organizational context. Such a perspective seems to be important to promote designs that are both use-able and act-able.

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