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  • 1. Barry, D.
    et al.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Caccamo, Marta
    Jönköping University, Jönköping International Business School, JIBS, Business Administration. Jönköping University, Jönköping International Business School, JIBS, Center for Family Enterprise and Ownership (CeFEO).
    Past digital, post-digital2017Conference paper (Other academic)
  • 2.
    Benyon, David
    et al.
    Edinburgh Napier University.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Blended Spaces and Cross-channel Ecosystems2015In: Proceedings of the 2015 ACM SIGCHI Conference on Creativity and Cognition, ACM Digital Library, 2015Conference paper (Refereed)
    Abstract [en]

    This paper provides a contribution to creativity and codesign based on applying the theory of conceptual integration (also known as conceptual blending, or blending theory) to creative design and collaboration. Our approach is based on bringing the principles of conceptual blending and applying them to the creation of novel spaces, objects and services in creative industries. We couple this with the conceptualization of actor-driven cross-channel ecosystems as the extended digital / physical places where experiences occur.

  • 3.
    Benyon, David
    et al.
    Centre for Interaction Design, Edinburgh Napier University, Edinburgh, United Kingdom.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    User experience in cross-channel ecosystems2017In: HCI 2017 - Digital make-believe: Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017), 2017Conference paper (Refereed)
    Abstract [en]

    Recent developments in information and communication technologies have left interaction design and human-computer interaction (HCI) with something of a conceptual gap. The distinction between physical and digital spaces is increasingly blurred. Cloud-based services have enabled a separation of information content from device so that content can be accessed and manipulated across multiple devices and locations. The user experience (UX) frequently needs to deal with activities that transition across physical and digital spaces and ecosystems of devices and services. Designers can no longer prescribe the journey or curate experiences simply as isolated interactions. Instead, UX must be consistently spread across touchpoints, channels, and device ecosystems. Our contribution to the development of UX, interaction design, and information architecture is to appeal to the notions of cross channel user experiences and blended spaces. Information architecture is the pervasive layer that underlies interactions that cross services, devices and blended physical and digital spaces. Information architecture is the structure within which the UX unfolds. From this perspective, we highlight the importance of creating meaningful places for experience and navigation through blended spaces.

  • 4.
    Burford, Sally
    et al.
    University of Canberra, Australia.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Cross-channel Information Architecture for a World Exposition2017In: International Journal of Information Management, ISSN 0268-4012, E-ISSN 1873-4707, Vol. 37, no 6, p. 547-552Article in journal (Refereed)
    Abstract [en]

    This paper reports an investigation and assessment of the digital information, provided via multiple channels, for the 2015 World Exposition (Expo) in Milan. Using emerging theoretical constructs in cross-channel information architecture as a lens, the researchers examined aspects of the digital information ecology that supported the Exposition event. This study focused, firstly, on how well information and its structure maintain a coherence that is useful and meaningful to its target audience across various technologies and platforms. Secondly, it attended to the means and mechanisms for moving from one information artefact to another and it comments on the ease with which global audiences traversed the multiple channels that formed the information environment of Expo 2015.

  • 5.
    Hobbs, Jason
    et al.
    Research Centre Visual Identities in Art and Design, University of Johannesburg.
    Fenn, Terence
    Multimedia Department, University of Johannesburg.
    Resmini, Andrea
    University of Borås.
    Maturing a Practice2010In: Journal of Information Architecture, E-ISSN 1903-7260, Vol. 2, no 1, p. 37-55Article in journal (Refereed)
    Abstract [en]

    The authors of this paper position pratice-led research (PLR) as an effective agent in the transformation of the seemingly inherent and natural acts found in casual practice into the formal arrangement of accepted truths and regulated practices of a discipline for user experience design (UXD) and information architecture (IA) communities of practice. The paper does not intend to exhaustively define discourse analysis, discipline practice or pratice-led research per se, but rather to introduce practitioners and the fields of UX and IA at large to the basic concepts of PLR so as to begin establishing discussion and awareness.

  • 6.
    Hylving, Lena
    et al.
    Halmstad University, Halmstad, Sweden.
    Resmini, Andrea
    Jönköping University, School of Health and Welfare, The Jönköping Academy for Improvement of Health and Welfare. Halmstad University, Halmstad, Sweden.
    Lindenfalk, Bertil
    Jönköping University, School of Health and Welfare, HHJ, Dept. for Quality Improvement and Leadership. Jönköping University, School of Health and Welfare, The Jönköping Academy for Improvement of Health and Welfare.
    Weberg, Oliver
    Halmstad University, Halmstad, Sweden.
    Game design as a pedagogical tool for learning and reflection: The case of the ethics experience2022In: Design, learning, and innovation: Conference proceedings / [ed] E. Brooks, J. Sjöberg, & A. Kalsgaard Møller, Cham: Springer, 2022, p. 86-96Conference paper (Refereed)
    Abstract [en]

    This paper sets out to present an ongoing pedagogical project where game design is used to let students both learn and reflect upon different perspectives of ethics relevant to the master program they are enrolled in. The paper explains the underlying logic behind the pedagogical process where students develop their own game and at the same time learn about different perspectives of ethics in relation to courses that they are currently taking. With an open and iterative method, we let the students explore, discuss and design a game that can be used by future students. By letting the students decide and lead the development we democratize the learning-process and engage them in a learning experience. More so, this approach to game design as a pedagogical tool to engage and democratize the learning experience is new and increasingly relevant for both students that play games on an everyday basis, but also students that are new to games. Also, it is a constant and dynamic process for both students and teachers.

  • 7.
    Irizarry, Aaron
    et al.
    Capital One, Mclean, Virginia, United States.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Rice, Sarah
    Seneb Consulting, San Francisco, California, USA.
    Surla, Stacy
    MetaMetrics Inc., Durham, North Carolina, USA.
    Instone, Keith
    Diversity and inclusion in information architecture: The 7th Academics and Practitioners Roundtable2019Conference paper (Other academic)
  • 8.
    Klyn, Dan
    et al.
    University of Michigan, School of Information.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Does form really follow function? Learning from Louis Sullivan2018Conference paper (Other academic)
  • 9.
    Klyn, Dan
    et al.
    University of Michigan, School of Information, Ann Arbor, MI, USA.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Escaping Flatland – “The Spatial Turn” and Information Architecture2019Conference paper (Other academic)
  • 10.
    Lacerda, Flávia
    et al.
    Brazilian Federal Court of Accounts (TCU), Serzedello Correa Institute (ISC), Brasília, Brazil.
    Lima-Marques, Mamede
    The Modal Institute of Science, Technology and Innovation, Brasília, Brazil.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    An information architecture framework for the Internet of Things2018In: Philosophy & Technology, ISSN 2210-5433, E-ISSN 2210-5441, Vol. 32, no 4, p. 727-744Article in journal (Refereed)
    Abstract [en]

    This paper formalizes an approach to the Internet of Things as a socio-technical system of systems and a part of the infosphere. It introduces a principle-based, human-centered approach to designing Internet of Things artifacts as elements of contextual cross-channel ecosystems. It connects the Internet of Things to the conceptualization of cross-channel ecosystems from current information architecture theory and practice, positing that the Internet of Things is both a formal, objective superset of any given ecosystem and a contextual, subjective subset of specifically instantiated ecosystems. The paper argues for the necessity of a transdisciplinary theoretical framework to promote a human-centered generative understanding of the Internet of Things phenomena and their consequences, in accordance with the Metamodel Methodology (M3). It proposes a phenomenology-grounded information architecture model detailing a set of 16 principles and secondary heuristics grouped according to an architectural perspective, which identifies guidelines that support the design of Internet of Things artifacts considering their objective characteristics; a human perspective, which identifies guidelines that support the design of Internet of Things artifacts considering subject/object relationships and the production of meaning; and a systemic perspective, which identifies guidelines that support the design of Internet of Things artifacts as relational parts of information-based ecosystems. These principles and guidelines are meant to provide the foundations for a practice-based approach to designing the Internet of Things–enabled information ecosystems.

  • 11.
    Lindenfalk, Bertil
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Mapping an ambient assisted living service as a seamful cross-channel ecosystem2019In: Service design and service thinking in healthcare and hospital management: Theory, concepts, practice / [ed] M. Pfannstiel & C. Rasche, Cham: Springer, 2019, p. 289-314Chapter in book (Refereed)
    Abstract [en]

    In this chapter we detail a spatial method to map cross-channel ecosystems based on systems thinking and the framing of cross-channel ecosystems as defined in information architecture. The spatial mapping tool is applied on a specific case in the ambient assisted living domain with the goal of exploring how such an approach might further the current understanding of service journeys and their connection to environmental, organizational, and actor-related aspects represented through information flows. Specifically, we discuss how organizations and care institutions could use such an approach to better understand the larger ecosystems in which they are to act in the future. Findings include the strategic role that seams present in the ecosystem map where a thorough design of seams allows to capture possible logical fallacies plaguing the ecosystem. Additionally, seams allow an organization to understand what part of the ecosystem they have influence over and when actors make the organization’s touchpoints an integral part of the activities they intend to perform. Specifically for the services mapped in this chapter, the ecosystem map shows the interplay between tablet and the oven and hob and to which users adhered to the most during service processes.

  • 12.
    Lindenfalk, Bertil
    et al.
    Jönköping University, School of Health and Welfare, HHJ, Dept. for Quality Improvement and Leadership. Jönköping University, School of Health and Welfare, The Jönköping Academy for Improvement of Health and Welfare.
    Resmini, Andrea
    Jönköping University, School of Health and Welfare, The Jönköping Academy for Improvement of Health and Welfare. Jönköping University, Jönköping International Business School, JIBS, Informatics. Department of Intelligent Systems and Digital Design, School of Information Technology, Halmstad University, Halmstad, Sweden.
    The dialectic between system space and design space2022In: Design, user experience, and usability: Design thinking and practice in contemporary and emerging technologies / [ed] M. M. Soares, E. Rosenzweig & A. Marcus, Cham: Springer, 2022, p. 33-48Conference paper (Refereed)
    Abstract [en]

    System space is introduced as a conceptual design space and as a distinct space from that traditionally addressed by most design processes. The paper intends to address the increasing complexity deriving from the ongoing blend of physical and digital in a postdigital culture and contribute to the current understanding of the effect of “systemic” ways of thinking in design disciplines. We argue that a systemic perspective cannot simply be “added” to the design process and that addressing postdigital complexity, that is, producing solutions to contemporary design problems, requires instead its own conceptualization, in its own space, to be acknowledged, practiced, and formalized as a different way of thinking. We propose that system space lives in a dialectical relationship with design space within the space of the experience and that it provides a way to escape the cognitive traps in design space. We posit that the relationships between system space and design space can be apprehended by means of an exo-process adapted from systems thinking, and that the exo-process provides a supporting structure for the intentional and necessary movement between the different spaces, scales, and modes of thinking required by contemporary design work. We then illustrate such a dialectical relationship through the analysis of three different cases and draw final considerations.

  • 13.
    Lindenfalk, Bertil
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    “We need an internet connection” – Early exploration of physical/digital spaces for digital transformation2019In: Conference proceedings of the Academy for Design Innovation Management: Research Perspectives In the era of Transformations / [ed] Erik Bohemia, Gerda Gemser, NušaFain, Cees de Bont and Rita Assoreira Almendra, Academy for Design Innovation Management , 2019, Vol. 2(1), p. 1555-1562Conference paper (Refereed)
    Abstract [en]

    The case details the application of a systemic, actor-centered design approach to a strategic process of digital transformation in support of industry/research collaboration in one of the administrative regions of southern Sweden. Project mainstays include regional development of “digital leadership”, the creation of a digital/physical competence center, and a larger plan to connect these mainstays to an already established, extremely successful computing- and entertainment-centered yearly event in the main city in the region. Structured around the initial problem space identification and formalization aspects, the case specifically discusses the competence center, what it should be and what activities it should facilitate. It describes the process followed and the results obtained in the divergent stages of the project by means of the early engagement of different stakeholder groups through workshop activities. Preliminary conclusions are drawn in respect to what challenges currently hinder big-scale processes for the design of complex digital/physical environments and the experiences they enable; the relative solidity of adaptive or transformative approaches versus blended space approaches for digital/physical environments; the role and relative weight of “digital” in the organizational context of digital transformation processes.

  • 14.
    Lindenfalk, Bertil
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Fenn, Terence
    University of Johannesburg, South Africa.
    Hobbs, Jason
    Human Experience Design, South Africa.
    Big design – designing at scale2019In: Conference Proceedings of the Academy for Design Innovation Management: Research perspectives in the era of transformations / [ed] E. Bohemia, G. Gemser, N. Fain, C. de Bont & R. A. Almendra, London: Design Research Society, 2019, p. 1772-1774Conference paper (Other academic)
    Abstract [en]

    Large-scale transformation projects have so far rather consistently embraced a dirigist, technicistic perspective. Their outcomes are on the other hand meant to be experienced by communities in a direct, engaged manner that is embodied, spatial and temporal. For processes meant to radically transform the lived experience of people, they have so far been strategically unconcerned with any human-centric view.

  • 15.
    Lindenfalk, Bertil
    et al.
    Jönköping University, School of Health and Welfare, HHJ, Dept. for Quality Improvement and Leadership. Jönköping University, School of Health and Welfare, The Jönköping Academy for Improvement of Health and Welfare.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics. Jönköping University, School of Health and Welfare, The Jönköping Academy for Improvement of Health and Welfare.
    Weiss, Konstantin
    Molinari, Wilian
    Use of causal loop diagrams to improve service processes2022In: Service design practices for healthcare innovation: Paradigms, principles, prospects / [ed] M. A. Pfannstiel, N. Brehmer, & C. Rasche, Cham: Springer, 2022, p. 295-313Chapter in book (Refereed)
    Abstract [en]

    Causal loop diagrams are used to map relationships between nodes in a system. They can either contain reinforcing loops, where an action produces a result which influences more of the same action, resulting in growth or decline or balancing loops attempting to move some current state to a desired state through some action. Service design as a practice has focused on the experience of a service journey and on improving said experiences. At the same time, service design has claimed to have systemic impact. Company X, name withheld, is a European health start–up that locates medical specialist for the treatment of serious and life-threatening conditions for patients and their individual health problems.  Company X uses a data–driven approach based on the aggregated matching of qualitative data from the healthcare system together with the company’s own analysis  of patient cases, relating diagnosis with the outcome of procedures to draw patterns that help find the most suitable medical specialists for the case at hand. In this chapter, we discuss how company X combines service design practices and causal loop diagrams in order to innovate within the health market. The process will be described within the chapter as well as the business case and the lessons learnt from applying a more systemic approach to the innovation process.

  • 16.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School.
    Ethics, politics, and poetics of information architecture2016Conference paper (Other (popular science, discussion, etc.))
  • 17.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School.
    Ghost in the Shell: Navigation, meaning and place-making in information space2013In: Classification and visualization: interfaces to knowledge: Proceedings of the International UDC Seminar 24-25 October 2013, The Hague, The Netherlands / [ed] A. Slavic, A. Akdag Salah & S. Davies, Würzburg: Ergon-Verlag, 2013Conference paper (Other academic)
    Abstract [en]

    Space and place are two very different concepts: one, the base experience of embodiment, objective, impersonal, undifferentiated; the other, a way of being “there” that includes memories, experiences, emotions, and behaviours associated with a specific context. While space simply “is”, place is an unstable, transient construct. The author points out that spatial reasoning shapes the way we perceive and understand the world: we not only get around with a map and compass, but we “get out” of difficult predicaments. We also navigate the Web, or “go to Google”. What about places then? If our house is certainly a place, what about Facebook? With an average 25 hrs/week spent online in the EU, does our sense of place stretch out from homes and offices to include our mobile phones, tablets and digital alter-egos in a continuum that permeates every moment of our lives? Should it? And if so, how is this different from the Internet we have known so far? Following this line of thought the author looks into filmic and videogame language, literature, comics, pop references and Japanese anime. He uses a number of examples to explain the transition from digital to postdigital. He argues that the old approach of a literal representation of reality will be replaced with a continuum of abstract grammars which will play a key role in place-making and navigation in complex information environments.

  • 18.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Groundhogs in the Source Code2015Conference paper (Other academic)
    Abstract [en]

    Of old, narrative and storytelling were used to weave useful pieces of information into stories that could be handed down orally, generation after generation. These stories were often conceived in the form of quests, rhythmically built on redundancy and interlacement and laid out on a map.

    In the past hundred years, storytelling has progressively distanced itself from this model: mechanical reproduction of music, images, movement, and text has transformed the language of communication across these media and channels, turning seamless immersion into self-conscious reflection, physical struggles into psychological tensions, and traveling the world into traveling emotional landscapes.

    Organizing space to represent or visualize experiences is a fundamental human trait, so, in what is both a predictable but unexpected turn of events, the Web, mobile, and digital media have brought once again spatial thinking, journeys, and quests center stage. Navigable space can both represent physical spaces and the abstract information spaces of Facebook or Uber, but what kind of space are we talking about? Some 21st century version of MS Bob? Some glorified FPS?

    Using such examples as Bram Stoker’s Dracula, published in 1897, camp musical videos from the early 1980s, early 1990s videogames, and Hollywood movies, this talk argues that as digital and physical blend into unstable cross-channel experiences our conceptualizations shift towards direct manipulation and understanding of abstract navigational and place-making grammars, rather than towards literal, skeumorphic representations of the real.

  • 19. Resmini, Andrea
    Hundred and Ten2010In: UX Storytellers: Connecting the Dots / [ed] Jan Jursa, Stephen Köver, and Jutta Grünewald, Amazon Digital Services, Inc. , 2010Chapter in book (Other (popular science, discussion, etc.))
  • 20.
    Resmini, Andrea
    University of Bologna.
    Information Architecture Modeling for Historical and Juridical Manuscript Collections2010Doctoral thesis, monograph (Other academic)
  • 21.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    It's the end of the world as we know it (and I feel fine)2018Conference paper (Other (popular science, discussion, etc.))
  • 22.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School.
    Les architectures d’information (Architectures of Information)2013In: Etudes de Communication, ISSN 2101-0366, no 41, p. 31-56Article in journal (Refereed)
    Abstract [en]

    The paper maintains that in the epistemological shift from postmodernism to pseudo-modernism, technological, economic, social, and cultural elements of change have thoroughly transformed the scenario in which information architecture operated in the late 1990s and have eroded its channel-specific connotation as a website-only, inductive activity, opening the field up to contributions coming from the theory and practice of design and systems thinking, architecture, cognitive science, cultural studies and new media. The paper argues, through a thorough discussions of causes and effects and selected examples taken from the practice, that contemporary information architecture can be thus framed as a fundamentally multi-disciplinary sense-making cultural construct concerned with the structural integrity of meaning in complex, information-based cross-channel ecosystems.

  • 23.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Luoghi ed ecosistemi: Vivere il post-digitale2015In: I media digitali e l’interazione uomo-macchina / [ed] Arcagni, S., Ariccia: Aracne editrice, 2015, p. 111-137Chapter in book (Other academic)
  • 24.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Making Places2015Conference paper (Other academic)
  • 25.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School.
    Mapping Cross-channel Ecosystems2016Conference paper (Other (popular science, discussion, etc.))
  • 26.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Per una storia breve dell'architettura dell'informazione2013In: Problemi dell'informazione, ISSN 0390-5195, no 1, p. 63-76Article in journal (Other academic)
  • 27.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School.
    Placemaking in Information Architecture2016Conference paper (Other academic)
  • 28.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Prufrock, Malbork, and Yorkshire Tea: a conversation on conversations2017Conference paper (Other (popular science, discussion, etc.))
  • 29.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Rapid cross-channel prototyping2017Conference paper (Other academic)
  • 30.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Rapid cross-channel prototyping2017Conference paper (Other academic)
  • 31.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Reframing Information Architecture2014Collection (editor) (Refereed)
    Abstract [en]

    Information architecture has changed dramatically since the mid-1990s and earlier conceptions of the world and the internet being different and separate have given way to a much more complex scenario in the present day. In the post-digital world that we now inhabit the digital and the physical blend easily, and our activities and usage of information takes place through multiple contexts and via multiple devices and unstable, emergent choreographies.

     Information architecture now is steadily growing into a channel- or medium-aspecific multi-disciplinary framework, with contributions coming from architecture, urban planning, design and systems thinking, cognitive science, new media, anthropology. All these have been heavily reshaping the practice: conversations about labelling, websites, and hierarchies are replaced by conversations about sense-making, place-making, design, architecture, cross media, complexity, embodied cognition, and their application to the architecture of information spaces as places we live in in an increasingly large part of our lives.

    Via narratives, frameworks, references, approaches and case-studies this book explores these changes and offers a way to reconceptualize the shifting role and nature of information architecture where information permeates digital and physical space, users are producers, and products are increasingly becoming complex cross-channel or multi-channel services.

  • 32.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Rules! Drama! Action! – A game design approach to mapping, designing, and communicating experiences2019Conference paper (Other academic)
  • 33. Resmini, Andrea
    The Art and Craft of Being Elsewhere2010Conference paper (Other academic)
  • 34.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    The end of the world as we know it2019Conference paper (Other (popular science, discussion, etc.))
  • 35.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School.
    The Ethics and Politics of Information Architecture2016Conference paper (Refereed)
  • 36.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    The ethics and politics of information architecture2018Conference paper (Other (popular science, discussion, etc.))
  • 37.
    Resmini, Andrea
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Three reminders2015Conference paper (Other academic)
    Abstract [en]

    When information bleeds everywhere and our digital and physical spaces become one and the same, how do we behave as designers and architects.

    When we think of the future, our imagination conjures images of magic-like interactions while holographic displays glow in shades of blue or green. These will be there in some form, but they will be tactics, not strategy. As much as city planning and architecture are strategic design for physical spaces, in the blended spaces of mature cross-channel experiences wheredigital and physical become one and the same, strategy will have you play ball with information architecture. Information bleeds everywhere and its ​architectures shape, for good or for bad, our conversations, ​our ​ethics​,​ and politics. Crowd control moves from the streets to Twitter. Mobbing gets mobile. Facebook campaigns displace votes and funds​ as we stroll along its invisible boulevards and squares.​​

    ​We have responsibilities, but what​ exactly? Adopting a spatial perspective over the information architecture of blended spaces and using examples spanning from the bewildering narratives of Calvino’s Invisible Cities​ to the deceptive linearity of the Prince of Persia games,  from the Panopticon to reality tv and the Darknet, this talk discusses challenges, opportunities​, and what is at stake when information architectures scale up to the house and the city to organize a space of endless possibilities, and control.

  • 38.
    Resmini, Andrea
    et al.
    Jönköping University, Jönköping International Business School.
    Benyon, David
    Napier University Edinburgh.
    Designing Cross-channel Ecosystems2016In: Proceedings of NordiCHI 16, 2016Conference paper (Refereed)
  • 39.
    Resmini, Andrea
    et al.
    Jönköping University, Jönköping International Business School.
    Benyon, David
    Napier University Edinburgh.
    Public Transport Commuting as a Cross-channel Experience in Blended Space2016In: Proceedings of NordiCHI 16, 2016Conference paper (Refereed)
  • 40.
    Resmini, Andrea
    et al.
    University of Borås.
    Byström, Katriina
    Madsen, Dorte
    IA Growing Roots2009In: Bulletin of the American Society for Information Science and Technology, ISSN 1931-6550, E-ISSN 1550-8366, Vol. 35, no 3Article in journal (Other academic)
  • 41.
    Resmini, Andrea
    et al.
    Jönköping University, Jönköping International Business School.
    Carlsson, Bertil
    Jönköping University, Jönköping International Business School.
    Teaching systems - Getting future IT entrepreneurs to see the full picture2014In: FORMakademisk, ISSN 1890-9515, E-ISSN 1890-9515, Vol. 7, no 3Article in journal (Refereed)
    Abstract [en]

    Information is going everywhere. It is bleeding out of the Internet and out of personal computers, and it is being embedded into the real world. Mobile devices, networked resources, and real-time systems are making our interactions with information constant and ubiquitous. Information is becoming pervasive, and products and services are becoming parts of larger systems, many of these emergent, complex information-based ecosystems where participants are co-producers and where relationships between elements, channels and touchpoints are messy and non-linear. Still, by and large, within the area of informatics and information systems we teach management and design as if they were linear processes where cause and effect are easily ascertained and a solution readily provided. Could we try something different? How would that work and what results could it produce in terms of both learning outcomes and student satisfaction? This paper details the approach we followed and the early results we achieved in introducing business and informatics students to entrepreneurship and innovation through a holistic approach in the 2-year Master in IT, Management and Innovation at Jönköping International Business School (JIBS), in Jönköping, Sweden.

  • 42.
    Resmini, Andrea
    et al.
    Jönköping University, Jönköping International Business School.
    Carlsson, Bertil
    Jönköping University, Jönköping International Business School.
    Teaching Systems: Getting future IT entrepreneurs to see the full picture2013In: RSD2: Emerging Contexts for Systemic Design: Relating Systems Thinking and Design 2013 Symposium Proceedings / [ed] Birger Sevaldsson, Peter Jones, 2013Conference paper (Refereed)
  • 43.
    Resmini, Andrea
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Irizarry, B.
    Rice, S.
    Surla, S.
    Instone, K.
    Mapping the domain: Fifth Academic / Practitioners Roundtable2017Conference paper (Other academic)
  • 44.
    Resmini, Andrea
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Klyn, Dan
    University of Michigan, School of Information.
    Information architecture walk – learning from Genoa2018Conference paper (Other academic)
  • 45.
    Resmini, Andrea
    et al.
    Jönköping University, Jönköping International Business School.
    Lacerda, Flavia
    University of Brasilia.
    The Architecture of Cross-channel Ecosystems: From convergence to experience2016In: Proceedings of the 8th International Conference on the Management of Digital Ecosystems (MEDES16) / [ed] Richard Chbeir, 2016, p. 17-21Conference paper (Refereed)
    Abstract [en]

    Convergence has been quietly reshaping not just media consumption but also the way we interact with products and services. Read/write access through personal and ambient devices enables the creation of free-flowing, actor-defined experiences that connect physical and digital artifacts, people, and locations into information-based ecosystems that vastly exceed the boundaries of the media industry. All sorts of everyday activities, from traveling to education to healthcare, are affected. This paper details the ways convergence is conceptualized in media studies and within product and service realization; argues that while media studies offer more mature descriptive frameworks, design practices are ill served by them as they are descriptive and not generative frameworks; proposes a formulation of cross-channel experiences as an information-based design artifact and of cross-channel ecosystems design as a pragmatical, actionable approach for dealing with convergent experiences in everyday activities. 

  • 46.
    Resmini, Andrea
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Accounting, Marketing, SCM, Informatics and Law. Jönköping University, School of Health and Welfare, The Jönköping Academy for Improvement of Health and Welfare. Department of Intelligent Systems and Digital Design, School of Information Technology, Halmstad University, Halmstad, Sweden.
    Lindenfalk, Bertil
    Jönköping University, School of Health and Welfare, The Jönköping Academy for Improvement of Health and Welfare. Jönköping University, School of Health and Welfare, HHJ. IMPROVE (Improvement, innovation, and leadership in health and welfare).
    Mapping experience ecosystems as emergent actor-created spaces2021In: Transactions on large-scale data- and knowledge-centered systems XLVII: Special Issue on Digital Ecosystems and Social Networks / [ed] A. Hameurlain, A. M. Tjoa & R. Chbeir, Berlin: Springer, 2021, p. 1-28Chapter in book (Refereed)
    Abstract [en]

    The paper introduces a conceptualization of experience ecosystems as semantic blended spaces instantiated by the activities carried out by independent actors moving freely and at will between different products, services, devices, people, and locations in pursuit of individual goals.

    This conceptualization is anchored to three distinct cultural and socio-technical shifts that characterize the current postdigital condition: the displacement of postmodernism as the cultural dominant; the embodiment of digitality and the emergence of a blended space of action; the occurrence of a postdigital society.

    It contributes to ongoing conversations on ecosystem-level and systemic design from the point of view of information architecture and user experience in five distinct ways: by centering the discourse on the actor-driven individual experience made possible by the postdigital condition; by framing the problem space from an embodied, spatial and architectural perspective; by considering the environment systemically as a blend of digital and physical non-contiguous spaces; by recasting the object of design to be the semantic and spatial relationships that exist or could exist between the elements of the actor-centered ecosystem; by introducing a mapping methodology that can be used to capture and spatially describe the relational complexity of said ecosystems for further intervention.

  • 47.
    Resmini, Andrea
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Lindenfalk, Bertil
    Jönköping University, School of Health and Welfare, The Jönköping Academy for Improvement of Health and Welfare. Jönköping University, School of Health and Welfare, HHJ. IMPROVE (Improvement, innovation, and leadership in health and welfare).
    Read ahoy: A playful digital-physical viking experience to engage children in finding and reading books2020In: Human-Computer Interaction: Human Values and Quality of Life / [ed] M. Kurosu, Springer, 2020, p. 307-325Conference paper (Refereed)
    Abstract [en]

    A digital/physical installation part a series of pilots developed for Habo Municipality, Sweden, in the context of a public co-design effort aimed at creating a shared understanding of the possibilities offered by digital transformation and the development of a connected city framework, “Read Ahoy!” provides children with a simple game-like challenge: find books randomly distributed in a number of locations by matching conceptual, spatial, aural, and verbal clues. Built as an embodied experience for library spaces, “Read Ahoy!” is narratively centered on a Viking crew in need of help after they have lost much of their precious cargo of books in a storm, on their way back after a trade expedition. The story grounds the challenge in tropes familiar to Swedish culture and gives children a playful setup and well-defined goals as they search for books. “Read Ahoy!” explores how children entering the school system search and make sense of information in a blended space, structurally recreating the way they customarily mix action in digital and physical space. Theoretically anchored in Benyon’s conceptualization of blended spaces, in Bates’ information seeking theory and information search tactics, and in Resmini and Lacerda’s formalization of information-based experience ecosystems, “Read Ahoy!” was designed and implemented as a low-budget end-of-year project for the students in the Master’s in Information Architecture and Innovation at Jönköping International Business School, Jönköping, Sweden, under the supervision of the authors. It was framed to meet the UN SDG4’s sub-targets on “Early childhood development” and “Universal Youth Literacy” and installed in Habo Library from June through August 2019 where it was used extensively by local children under the supervision of librarians during the summer. A full description of the installation and preliminary post-mortem reflections are offered in the paper.

  • 48.
    Resmini, Andrea
    et al.
    Jönköping University, Jönköping International Business School.
    Lindenfalk, Bertil
    Jönköping University, Jönköping International Business School.
    The Myth that is Service2016In: Service Design Geographies. Proceedings of the ServDes.2016 Conference / [ed] Nicola Morelli, Amalia de Götzen, Francesco Grani, 2016Conference paper (Refereed)
  • 49.
    Resmini, Andrea
    et al.
    Jönköping University, Jönköping International Business School.
    Rosati, Luca
    University for Foreigners in Perugia.
    A Brief History of Information Architecture2011In: Journal of Information Architecture, E-ISSN 1903-7260, Vol. 3, no 2, p. 33-45Article in journal (Refereed)
  • 50. Resmini, Andrea
    et al.
    Rosati, Luca
    Beyond Flatland: From product to ecosystem. A model for designing and analyzing multidimensional information spaces2011In: Media Mutations 3 - Ecosistemi Narrativi: spazi, strumenti, modelli, 2011Conference paper (Other academic)
12 1 - 50 of 59
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