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  • 1.
    Andersson, Roy
    Högskolan i Borås, Institutionen Ingenjörshögskolan.
    Kombination av ledningsfilosofier bäst2007In: Intelligent logistik, ISSN 1653-9451, Vol. 2, p. 23-Article in journal (Other (popular science, discussion, etc.))
  • 2.
    Andersson, Roy
    Högskolan i Borås, Institutionen Ingenjörshögskolan.
    Kvalitet ger cost cutting. Ericssons erfarenheter2007Conference paper (Other academic)
  • 3.
    Andersson, Roy
    Högskolan i Borås, Institutionen Ingenjörshögskolan.
    Quality-driven logistics2007Licentiate thesis, monograph (Other academic)
    Abstract [en]

    The overall objective of this thesis is to describe and explain how different quality management philosophies can be combined in the supply/demand chain, in order to contribute to its resilience. The analysis is both quantitative and qualitative, based on theory and literature related to TQM, Lean, Agile and Six Sigma, one literature study and three case studies that were performed in companies. The studies are related to four research questions and are presented in four papers. The first research question focuses on similarities and differences between the quality management concepts TQM, Lean and Six Sigma. The findings were that TQM, Six Sigma and Lean have many similarities, but they differ in some areas. For examples Lean addresses process flow and waste, whereas Six Sigma addresses variation and design. The conclusion is that there is a lot to gain if organisations are able to combine these three concepts, as they are complementary. Two case studies and a literature survey supported the findings. The second research question focuses on outcomes in a logistics process if using quality management. The findings were that the quality management approach leads to risks being mitigated, managed and monitored and ensures a more effective, robust and flexible process, very much in line with the Agility philosophy. Solutions for quicker response to customers have also been introduced. The findings were supported by two case studies in seven companies. The third research question focuses on how prepared the transport- and logistics-oriented companies are for the application of quality concepts and quality management philosophy. The findings were that they can be described as being TQM-oriented. The companies do not consider Lean and Six Sigma to be future trends. Focus is on the customer, while they do not focus on variations or removing waste. The findings were supported by a case study in 24 companies. The fourth research question focuses on how quality concepts can contribute to risk control and resilience in an organisation. A combined Lean/Six Sigma approach by using Six Sigma framework and the last phase, Perfection, in the Lean concept, implies that the companies’ resilience, due to their strengthened ability to handle variability, risk management and agility, was improved. The findings were supported by two case studies in seven companies.

  • 4.
    Andersson, Roy
    Högskolan i Borås, Institutionen Ingenjörshögskolan.
    Quality-driven logistics today and tomorrow2006Conference paper (Other academic)
  • 5.
    Andersson, Roy
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Resiliens i försörjningskedjan2014In: Organisatorisk resiliens: vad är det som gör företag och organisationer uthålligt livskraftiga? / [ed] Stefan Tengblad & Margareta Oudhuis, Lund: Studentlitteratur AB, 2014, 1, p. 199-216Chapter in book (Refereed)
  • 6.
    Andersson, Roy
    Högskolan i Borås, Institutionen Ingenjörshögskolan.
    Supply chain resilience through quality management2009Doctoral thesis, monograph (Other academic)
    Abstract [en]

    The length and complexity of the supply chain tend to increase, rather than diminish, thereby making the supply chain riskier and less predictable and, hence, more vulnerable. At the same time, customers are becoming increasingly demanding. The challenge to businesses today is to create a resilient supply chain in order to manage and mitigate risk and vulnerability. The purpose of the thesis is to explore, describe and develop the use of a combined quality management philosophy in logistics processes in order to improve supply chain resilience. The findings are supported by six studies, which are presented here in six papers. The studies show that there is a lot to gain if organisations are able to combine quality management philosophies, as they are complementary to one another. TQM places its strongest emphasis on the commitment and involvement of all employees. Lean is a discipline that focuses on process speed and removal of waste in order to increase customer value. Six Sigma benefits from an added focus on variability and design of products/services and processes. It has been indicated that a combined quality management philosophy makes the logistics processes more reliable, flexible, agile and robust while reducing cost. The companies’ risk awareness has increased and their risk management has been improved, thanks to the Six Sigma training programmes and philosophy. Using a combined quality management philosophy, the speed of production could be increased, and the responsiveness and flexibility could be improved, which means quicker response to changes. It has also been indicated that a combined quality management philosophy improves the companies’ resilience, due to their increased agility and strengthened ability to handle variability and risk management. Quality management tools can be very effective in the companies’ efforts to control supply chain risk and to identify risk sources of variation, even outside the focal company. In Six Sigma projects, the root cause of variation is often found outside the focal companies, which requires more collaboration in the supply chain. However, if the companies that use a combined quality management philosophy intend to become more resilient, they must involve suppliers and customers more in their own processes and design products/services and processes together. Collaboration with the suppliers and customers and the notion of how to extend a combined quality management philosophy outside the focal company are of importance in order to make the whole supply chain resilient. This could lead to a problem, especially since the conditions for transport and logistics in regards to the application of quality methods and tools represent a large area, unexploited by the companies. On the other hand, Six Sigma has standardised training courses, and it has been demonstrated how a Six Sigma framework can enable collaboration across companies’ boundaries in the supply chain, with the use of Six Sigma training and the DMAIC-roadmap as a common platform. Even if a combined quality management philosophy is effective and efficient, the companies must re-invest in additional methods, tools and strategies to make the entire supply chain resilient. It could be this re-investment in risk prevention and mitigation solutions that enables faster process responsiveness, the establishment of a risk management culture by creating common values, culture and rules in the supply chain and the use of logistics strategies and methods.

  • 7.
    Andersson, Roy
    Högskolan i Borås, Institutionen Ingenjörshögskolan.
    Överträffa kundernas förväntningar2006Conference paper (Other academic)
  • 8.
    Andersson, Roy
    et al.
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Alm, Håkan
    Asian Institute of Technology.
    Campus Thailand – a new strategy to meet new demands2013Conference paper (Refereed)
    Abstract [en]

    Since the early part of the new millennium the student application rate has declined in the field of engineering. At the same time the demand from companies has changed to more general degrees that also include international experience. As the world becomes evermore internationalized, companies need employees who can operate in the international market with insights into business culture across the globe with knowledge of sustainable development. All this was an enabler to start to think “out of the box” in order to design a new program. The name ofthe program is ‘International Business Engineering’, a three-year bachelor’s program, 180 ECTS. It includes main subjects such as business, quality, logistics, operations research and management. A mix that provides overall knowledge, catering to the needs in international careers. The program embraces a multi-national and multi-cultural outlook and an education that enables work for a sustainable development, integrated in the global economy. It starts with three semesters in Sweden. The fourth semester is located to Campus Thailand and the last semester gives the students an opportunity to do their thesis work in a number of countries around the world. It commenced in 2009 with 40 students, only half of which were Swedish. All courses are given in English by teachers from Sweden, Thailand, Cuba, South Africa etc. This first year there were 5 000 applicants from 80 countries. The courses often include group work, which also gives the students insights into and knowledge of cultural differences.

    Campus Thailand is located at the Asian Institute of Technology (AIT). A semester there makes the students part of a multi-cultural student environment. AIT has become a leading regional institution and is working towards technological and sustainable development in Asia and the area around the Pacific. CSR Asia is involved at AIT, teaching the students and performing field trips for the students in the South Asian region, including Cambodia, Myanmar, Laos, Thailand and more. Around 70 percent of all students and staff are international withover 40 nationalities represented, giving important international contacts for the future. Cooperation with the Thai-Swedish Chamber of Commerce and its many member companies enables the students to carry out internships with global companies such as SAS, ABB, Volvo, Electrolux and Husqvarna. To date (2013), 70 students have studied in Thailand and over 40 students have performed an internship in companies in Bangkok. From the first batch of students, two are now employed in Bangkok. Currently, the program has ten full-paying fee students.

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  • 9.
    Andersson, Roy
    et al.
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    Bridi, Eduardo
    Department of Production Engineering, Federal University of Santa Catarina, Santa Catarina, Brazil.
    Pardillo-Baez, Yinef
    Department of Industrial Engineering and Management, San Buenaventura University, Cali, Colombia.
    Maldonado, Mauricio Uriona
    Department of Production Engineering, Federal University of Santa Catarina, Santa Catarina, Brazil.
    Forcellini, Fernando Antônio
    Department of Production Engineering, Federal University of Santa Catarina, Santa Catarina, Brazil.
    Moraes, Fabio Cesar
    Municipality of São José, Santa Catarina, Brazil.
    Improvement in public administration services: a case of business registration process[Poboljšanje usluga javne uprave: Studija slucaja za registracije preduzeca]2018In: International Journal of Industrial Engineering and Management, ISSN 2217-2661, Vol. 9, no 2, p. 109-120Article in journal (Refereed)
    Abstract [en]

    This work addresses the process of opening enterprises (grant of license) in a municipality. The purpose is to perform the identification, analysis and redesign of the process of granting permits to private companies, then making a proposal for improvement. The chosen method was a case study, using a qualitative approach according to the BPM methodology to respond: how to improve and accelerate the grant of a license? As a result, the proposed model used the best practices for business registration to reduce the time to 70%, and using half of the involved sectors. The conclusion is that it is possible to reduce bureaucracy and increase the efficiency of public administration with the applied methodology. 

  • 10.
    Andersson, Roy
    et al.
    Högskolan i Borås, Institutionen Ingenjörshögskolan.
    Ekwall, Daniel
    Högskolan i Borås, Institutionen Ingenjörshögskolan.
    Torstensson, H.
    Högskolan i Borås, Institutionen Ingenjörshögskolan.
    Revised guidelines on intermodal transfer techniques needs and technologies2004Report (Other academic)
    Abstract [en]

    Deliverable 2.2 of the Intermode-TRANS project presents a first version of guidelines on intermodal transfer techniques needs and technologies. The guidelines are based on an initial investigation of joint European projects and other sources, as well as on discussions with researchers and stakeholders, the results of which were presented in Deliverable 2.1 - State of art on intermodal transfer techniques. A series of workshops with stakeholders and experts in intermodal transport and transshipment facilities and techniques brought a number of additional identified problems and research needs,. Principally, the workshops confirmed the findings of D2.1, which therefore form the core also of these guidelines. The guidelines include a summary of more than 24 joint European research projects, addressing intermodality, where several results have not yet become exploited. Identified areas of development and recommendations for further work address a.o. technology for transshipment, including container standards and handling, harmonization of rail infrastructure and rail and road vehicles, marketing and knowledge management in the field, information systems for logistics support, training and awareness-raising, the cost vs. benefit structure, and a number of actions of a political and organizational nature.

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  • 11.
    Andersson, Roy
    et al.
    School of Engineering, University College of Borås.
    Eriksson, Henrik
    School of Engineering, University College of Borås.
    Torstensson, Håkan
    School of Engineering, University College of Borås.
    Similarities and differences between TQM, six sigma and lean2006In: TQM Magazine, ISSN 0954-478X, E-ISSN 1758-6887, Vol. 18, no 3, p. 282-296Article in journal (Other academic)
    Abstract [en]

    Purpose – During the last decades, different quality management concepts, including total quality management (TQM), six sigma and lean, have been applied by many different organisations. Although much important work has been documented regarding TQM, six sigma and lean, a number of questions remain concerning the applicability of these concepts in various organisations and contexts. Hence, the purpose of this paper is to describe the similarities and differences between the concepts, including an evaluation and criticism of each concept.

    Design/methodology/approach – Within a case study, a literature review and face‐to‐face interviews in typical TQM, six sigma and lean organisations have been carried out.

    Findings – While TQM, six sigma and lean have many similarities, especially concerning origin, methodologies, tools and effects, they differ in some areas, in particular concerning the main theory, approach and the main criticism. The lean concept is slightly different from TQM and six sigma. However, there is a lot to gain if organisations are able to combine these three concepts, as they are complementary. Six sigma and lean are excellent road‐maps, which could be used one by one or combined, together with the values in TQM.

    Originality/value – The paper provides guidance to organisations regarding the applicability and properties of quality concepts. Organisations need to work continuously with customer‐orientated activities in order to survive; irrespective of how these activities are labelled. The paper will also serve as a basis for further research in this area, focusing on practical experience of these concepts.

  • 12.
    Andersson, Roy
    et al.
    Högskolan i Borås, Institutionen Ingenjörshögskolan.
    Hammerberg, P.
    A six sigma framework enabling collaboration across company boundaries in supply chain2007Conference paper (Other academic)
  • 13.
    Andersson, Roy
    et al.
    Jönköping University, School of Engineering, JTH. Research area Industrial Production.
    Hilletofth, Per
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management. Jönköping University, School of Engineering, JTH. Research area Industrial Production.
    Lean implementation in geriatric care in a municipal: A case study from Sweden2014In: Proceedings of 2014 International Conference on Technology Innovation and Industrial Management, 28th-30th May 2014, Seoul, South Korea, 2014, p. S4-87-S4-99Conference paper (Refereed)
    Abstract [en]

    Purpose: The aim of this research is to examine how lean has been implemented at geriatric care in a municipal department in Sweden, focusing on the experiences and challenges of the employees, together with the strengths and weaknesses of the lean philosophy.

    Design/methodology/approach: The primary method used was a case study with interviews and observations on spot, in combination with a literature study. All with the intention of defining and describing lean, its value, and how organizations generally apply lean.

    Findings: All sources of information have shown that there are many advantages with lean such as better communication and a better-organized workplace. In addition, lean tools help to eliminate non-value adding activities (waste). However, implementations also bring about issues and challenges such as the difficulty of creating a long lasting lean commitment. A lack of follow-ups and the decreasing demand for lean from the executives have been the main issues within the geriatric care. The next step might be to create a common organizational culture, which is permeated with continuous improvements, focusing on value-adding activities for the residents and others stakeholders.

    Originality/value: Very few studies have addressed lean implementation in geriatric care as well as in a municipal department.

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  • 14.
    Andersson, Roy
    et al.
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management. Jönköping University, School of Engineering, JTH. Research area Industrial Production.
    Hilletofth, Per
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management. Jönköping University, School of Engineering, JTH. Research area Industrial Production.
    Hilmola, Olli-Pekka
    Lappeenranta University of Technology, Finland.
    Lean implementation in the geriatric care sector in Sweden2015In: International Journal of Six Sigma and Competitive Advantage (IJSSCA), ISSN 1479-2494, E-ISSN 1479-2753, Vol. 9, no 1, p. 56-71Article in journal (Refereed)
    Abstract [en]

    The aim of this research is to examine how lean has been implemented in the geriatric care sector in a municipality in Sweden. The research focuses on implementation experiences and challenges encountered. The research method used is a case study using interviews and observations for data collection. The findings indicate that there are many advantages of lean in the geriatric care sector, such as better communication, organisation and workflow. The lean implementation worked as an eye-opener and created a situation, where the employees realised a great deal of waste in the daily operations. In addition, lean tools helped to reduce the waste. The findings also indicate that there are some challenges of lean in the geriatric care sector, such as the difficulty to create long-lasting lean commitment. A lack of follow-ups, decreasing interest from senior management and lack of a holistic view were the main issues in the case organisation.

  • 15.
    Andersson, Roy
    et al.
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Hilletofth, Per
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management. Jönköping University, School of Engineering, JTH. Research area Industrial Production.
    Manfredsson, Peter
    Business Unit Networks, Microwave and Access Supply, Ericsson, Borås, Sweden.
    Hilmola, Olli-Pekka
    Department of Industrial Management, Lappeenranta University of Technology, Kouvola, Finland.
    Lean Six Sigma strategy in telecom manufacturing2014In: Industrial management & data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 114, no 6, p. 904-921Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to elaborate, how the use of a joint-use strategy of Lean and Six Sigma can improve flexibility, robustness, and agility. Telecom manufacturing has been under tremendous change after dot.com bubble burst in the early 2000, and new competition has originated from Asia. Being successful requires now more than before, and joint-use of strategies is one option to survive.

    Design/methodology/approach – A single case study from a Swedish company operating in the telecom manufacturing was conducted. In particular, a Six Sigma project was followed and analyzed during 2002. However, the outcome of the Six Sigma project has been studied in longitudinal manner until 2014.

    Findings – The Lean Six Sigma strategy ensures flexible, robust, and efficient processes. However, to make them more agile in order to sustain in today's highly competitive environment, something more is required. This could include staff training, strengthening company culture and collaborating with key partners in the supply chain.

    Research limitations/implications – This study is limited to large company that usually has a lot of resources and choices where to put the strategic emphasis as well as has level of control of the supply chain operations. The situation could be very different in small and medium-sized companies and thus it may be more difficult to realize the Lean Six Sigma strategy in such environment. On the other hand, the processes in these companies are often less complex.

    Practical implications – This research provides guidance on how to manage the Lean Six Sigma strategy in order to ensure more flexible, robust, and efficient processes as well as how to perform a Six Sigma project in Lean environment, in a proper manner.

    Originality/value – This research provides guidance to companies regarding the applicability and properties of the Lean Six Sigma strategy. The paper will also serve as a basis for other companies and industries, on how to survive in difficult times.

  • 16.
    Andersson, Roy
    et al.
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Manfredsson, Peter
    Ericsson AB, Sweden.
    Hilletofth, Per
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management. Jönköping University, School of Engineering, JTH. Research area Industrial Production.
    Lean Six Sigma strategy: A case study from Sweden2014In: Proceedings of 2014 International Conference on Technology Innovation and Industrial Management, 28th-30th May 2014, Seoul, South Korea, 2014, p. S1-128-S1-140Conference paper (Refereed)
    Abstract [en]

    Purpose: The aim is to examine if the joint-use strategy of Lean Six Sigma can improve flexibility, robustness, cost-efficiency, and agility at the same time.

    Design/methodology/approach: A single case study including a Swedish company from the telecom manufacturing industry was conducted.

    Findings: A Lean Six Sigma strategy ensures more flexible, robust, and efficient processes. However, to make them agile, something more is required. This could include training the staff, strengthening company culture and collaborating with key partners in the supply chain.

    Research limitations/implications: This study is limited to large companies that usually have a lot of resources and choices where to put the strategic emphasis. The situation could be very different in small and medium-sized companies.

    Practical implications: This research provides guidance on how to manage the Lean Six Sigma strategy in order to ensure more flexible, robust, and efficient processes.

    Originality/value: This research provides guidance to companies regarding the applicability and properties of the Lean Six Sigma strategy.

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  • 17.
    Andersson, Roy
    et al.
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management. Jönköping University, School of Engineering, JTH. Research area Industrial Production.
    Manfredsson, Peter
    University of Borås, Sweden.
    Lantz, Björn
    Chalmers, Gothenburg, Sweden.
    Total productive maintenance in support processes: an enabler for operation excellence2015In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 26, no 9-10, p. 1042-1055Article in journal (Refereed)
    Abstract [en]

    In order to stay competitive in today's marketplace, it is vital to reduce activities that do not create value. Lean production has in the last decade been seen as a philosophy to reduce non-value time. The office environment often presents a major improvement opportunity to reduce non-value time. Lean contributes positively to business performance applied in a manufacturing context and is also suggested to do the same in a service context. The purpose of the paper is to analyse and determine how total productive maintenance (TPM) can be applied within the support process and to identify effects from an employee and business perspective. A case study has been performed and a qualitative research approach was selected. Empirical data were gathered by using semi-structured interviews at one case company, but from several teams that had applied TPM. The result was then used as an inductive approach to explore how TPM can be applied in a support process. To implement and apply TPM within an office context, it should be structured in three steps (i) define, (ii) implement and (iii) sustain. TPM should be conducted as a part of the ordinary day-to-day work. The planning and discussions connected to TPM can be included in regular daily departmental stand-up meetings' involving everybody. The work with 5S and maintenance should also be a part of the TPM structure, connecting it as a system and not as an isolated activity. TPM can create value from both a business and an employee perspective. In the employee perspective, TPM reduces the risk of missing/forgetting areas of responsibility and creates more involvement. In the business perspective, objectives such as cost and quality are improved, but TPM also enables the reduction of waste.

  • 18.
    Andersson, Roy
    et al.
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Manfredsson, Peter
    Månsson, B.
    How to extend Lean philosophy to suppliers by training2013Conference paper (Refereed)
  • 19.
    Andersson, Roy
    et al.
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management. Jönköping University, School of Engineering, JTH. Research area Industrial Production.
    Manfredsson, Peter
    Högskolan i Borås, Institutionen Textilhögskolan.
    Svensson, Victor
    University of Skövde.
    Preventive maintenance is an enabler for operation excellence in support processes2014Conference paper (Refereed)
    Abstract [en]

    TPM in a Lean office environment can create values both in a business and an employee dimension. In the employee dimension TPM reduces the risk of missing/forgetting areas of responsibility and creates more involvement. In the business dimension objectives such as cost, quality and supporting the reduction of waste improved. Preventive maintenance meetings can be included and performed once a month in the ordinary departmental “stand-up meetings”. Methods like 5S, which need to be updated on a continuous basis, and standardized maintenance should also be connected to the TPM work. But first all employees should be trained in order to have the same direction/behavior.

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  • 20.
    Andersson, Roy
    et al.
    Högskolan i Borås, Institutionen Ingenjörshögskolan.
    Manfredsson, Peter
    Högskolan i Borås, Institutionen Textilhögskolan.
    Torstensson, Håkan
    Högskolan i Borås, Institutionen Textilhögskolan.
    How to Integrate Suppliers by Training in Lean Thinking2013Conference paper (Refereed)
    Abstract [en]

    Purpose: Much research has addressed how to implement lean in a focal company, but little has been published about how to integrate suppliers in strategies and the focal company’s culture, such as lean production or lean thinking. The purpose of the article is to investigate if suppliers can become more integrated in the supply chain by training in lean thinking at the focal company and to explain a possible structure of the training.

    Design/methodology/approach: A multiple-case study has been conducted of the focal com- pany and five of its supply companies. The findings are supported empirically by on-site interviews and by observations, as well as by a binomial two-proportion test that was used to analyse the statistical data of the delivery precision.

    Findings: While the training programme does not show a conclusive result for the supply chain, it has made a difference for all participating suppliers. In most cases the training programme was a trigger that started or boosted the internal work with continuous improvements. In some cases it helped create structured ways of working and improved the internal production flows.

  • 21.
    Andersson, Roy
    et al.
    Högskolan i Borås, Institutionen Ingenjörshögskolan.
    Månsson, Bo
    Högskolan i Borås, Institutionen Ingenjörshögskolan.
    Yar Hamidi, Daniel
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Resilience in the supply and demand chain a new management strategy2012Conference paper (Other academic)
    Abstract [en]

    The length and complexity of the supply chain tend to increase, rather than diminish, thereby making the supply chain riskier and less predictable and, hence, more vulnerable. At the same time, customers are becoming increasingly demanding. The challenge to businesses today is to create a resilient supply chain in order to manage and mitigate risk and vulnerability. The purpose of this paper is to describe the use methods and tolls from quality and logistics can improve supply chain resilience. There are five principles that characterise supply chain resilience: risk management culture, agility, design-and innovation-led organisations, collaboration and spreading and anchoring of the vision, goal, values and methods. Using a combined quality management philosophy, the speed of process could be increased, and the responsiveness and flexibility could be improved, which means quicker response to changes. It has also been indicated that a combined quality management philosophy improves the companies’ resilience, due to their increased agility and strengthened ability to handle variability and risk management. Quality management tools can be very effective in the companies’ efforts to control supply chain risk and to identify risk sources of variation, even outside the focal company.

  • 22.
    Andersson, Roy
    et al.
    Högskolan i Borås, Institutionen Ingenjörshögskolan.
    Ottosson, T.
    Larsson, J.
    A Case Study: A quality approach to managing supply chain risks2007Conference paper (Other academic)
  • 23.
    Andersson, Roy
    et al.
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    Pardillo-Baez, Yinef
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    The Six Sigma framework improves the awareness and management of supply-chain risk2020In: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 32, no 5, p. 1021-1037Article in journal (Refereed)
    Abstract [en]

    Purpose: Modern supply chains are at risk as a result of increasing disturbance. The use of Lean and Six Sigma’'s values, methods and tools can be one option to analyze, prevent and mitigate risks. The purpose of this study is to investigate whether a combined Lean Six Sigma philosophy can support the awareness and management of supply-chain risk.

    Design/methodology/approach: The methodology followed in the study is based on a literature review and multiple case study, performed by means of qualitative methods of data collection, such as observations on-site, face-to-face interviews and document analysis. Case selection includes the results of research conducted in seven large Swedish companies.

    Findings: It has been indicated that Lean and Six Sigma values, methods and tools can be very effective in companies’ efforts to control the supply-chain risks and that they improve the companies’ ability to handle variability and risk management. Lean Six Sigma supports a risk-management culture in the focal companies, but they must involve customers and companies in the supply chain if they wish to create a risk-management culture in the entire supply chain. In order to do this, they can use the Six Sigma training structure, but they need to include more risk tools and methods developed for the supply chain management. It has also been indicated in the literature that if more people involve in 6S projects, the financial results will be better, and the innovation of processes will increase.

    Research limitations/implications: These include suggestions for how the companies can use the Six sigma training structure to collaborate in the supply chain.

    Practical implications: This study gives practical suggestions for how the companies in supply chain can collaborate and use the Six Sigma training structure for creating a more holistic view of supply chain, which also decrease risks in supply chain.

    Originality/value: This study indicates that Lean Six Sigma supports risk awareness and management in the focal companies of the supply chains, which improves companies’ ability to handle variability and risk management. It has also been demonstrated that the companies should use the Six Sigma framework, especially training, as a foundation, and they should create common projects for better collaboration in the supply chain, which will decrease the risks in the entire supply chain.

  • 24.
    Andersson, Roy
    et al.
    Department for Engineering Science, University West; University West, S-461 32 Trollhättan, Sweden.
    Pardillo-Baez, Yinef
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    De Los Rios Pérez, Daniel A.
    Jönköping University, Jönköping International Business School, JIBS, Business Administration. Jönköping University, Jönköping International Business School, JIBS, Media, Management and Transformation Centre (MMTC).
    Bridi, Eduardo
    Corporate University of CREA-SC, Santa Catarina, Brazil.
    Pimenta, Márcio Lopes
    School of Business and Management, Federal University of Uberlândia, Minas Gerais, Brazil.
    Sordan, Juliano Endrigo
    School of Technology of Sertãozinho, São Paulo, Brazil.
    Lean Six Sigma philosophy create companies and supply chains that is agile2023In: Revista UNICREA, E-ISSN 2965-2081, Vol. 1, no 2, p. 273-298Article in journal (Refereed)
    Abstract [en]

    Purpose: The purpose of the study is to investigate whether a combined Lean Six Sigma (L6S) philosophy can help to improve agility on supply chain and companies. Individual organizations cannot get agility, until they invest in their supply chain’s agility. Agile Supply Chain is recognized as very difficult to achieve in practice, and use of Lean Six Sigma Philosophy can be one option to get it.

    Design/methodology/approach: The research follows the cases study methodology. A theory background is used with the objective of know how the executives and academics see the concept of agility in supply chain (sc) and companies. Furthermore, multiple-case study has been performed, by means of qualitative methods of data collection, such as observations, document analysis and face-to-face interviews with different specialist. Pattern matching is used to compare the empirical result with the predictive one from literature.

    Findings: This research demonstrate positively that L6S can help to improve to agility on supply chain and companies. The seven companies included in the study have integrated some tools and methods from both philosophies and all have aligned L6S with good results in agility concept. Also, shows that using L6S philosophy production speed will increase and responsiveness and flexibility will improve combined with a more robust process. It has been indicated that agility implies increased variation, where a Six Sigma approach is useful controlling and monitoring such variations. 

    Originality/value: The research point out that a combined Lean Six Sigma philosophy develop the Agile Supply Chain and companies. Lean and Agility philosophies are closely related, and the Lean philosophy may be one stage into the development of agility. Although at the same time, they differ in many respects.

  • 25.
    Andersson, Roy
    et al.
    Högskolan i Borås, Institutionen Ingenjörshögskolan.
    Torstensson, A.
    A combined quality approach to controlling supply chain risk2006Conference paper (Other academic)
  • 26. Arocha Díaz, A.
    et al.
    Pardillo-Baez, Yinef
    Campa Huergo, C.
    Gómez Acosta, M. I.
    Andersson, Roy
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    Diseño de una empresa productora de plantas para suplemento nutricional [Design of a production line of plants for nutritional supplement]2016Conference paper (Refereed)
  • 27.
    Bridi, E.
    et al.
    Federal University of Santa Catarina, Department of Production Engineering, Santa Catarina, Brazil.
    Schmitt, J.
    Catarinense Federal Institute of Education, Science and Technology (IFC), Campus Blumenau, Brazil.
    Andersson, Roy
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    de Andrade, D. F.
    Federal University of Santa Catarina, Brazil.
    Paladini, E. P.
    Department of Production and Systems Engineering, Federal University of Santa Catarina, Brazil.
    Method to evaluate quality of service in the hotel industry in the age of the fourth industrial revolution2020In: Key Challenges And Opportunities For Quality, Sustainability And Innovation In The Fourth Industrial Revolution: Quality And Service Management In The Fourth Industrial Revolution - Sustainability And Value Co-creation / [ed] S. M. Dahlgaard-Park & J. J. Dahlgaard, World Scientific, 2020, p. 153-176Chapter in book (Other academic)
    Abstract [en]

    Quality of service is one of the most important elements in achieving customer satisfaction and company profitability. It can be considered as a composite of various tangible and intangible assets as well as subjective attributes such as safety, comfort and satisfaction, which are difficult to measure directly. The purpose of this research is to offer an alternative method, supported by computers, to quantitatively evaluate services in the hotel industry, by assigning a value to each question of a questionnaire. An advantage of this method is that there is no need for researchers to inadvertently assign weight to the specific question/items because it is done by a suitable mathematical model. This study assessed latent traits of quality of service in 206 Brazilian hotels, which were evaluated. For this purpose, a structured observation method was carried out, that is, mystery shopping, with anonymous evaluators. Furthermore, through item response theory (IRT), a scale to measure quality of service was constructed, in which items and latent features of hotels in the same unit of measurement are positioned. The results indicated where each hotel is positioned on the scale and which items they need to improve in order to be more competitive or achieve excellence. Moreover, this study provides a structured method, through a mathematical model, to enable management staff to measure latent traits of quality of service in hotels. The measurement scale for quality of service can be used to improve services and to meet customer requirements/expectations. This type of quantification can help the hotel industry to pursue excellence in the age of the Fourth Industrial Revolution.

  • 28. Ericsson, Evelina
    et al.
    Andersson, Roy
    Högskolan i Borås, Institutionen Ingenjörshögskolan.
    Interview survey of DFSS adoption in large enterprises2010In: 13th International QMOD Conference, Cottbus, Germany, August 30-September 1Article in journal (Refereed)
  • 29. Fernández Pérez, M.
    et al.
    Pardillo-Baez, Yinef
    Coll Pérez, D.
    Rodríguez Pérez, D. R.
    Andersson, Roy
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    Rediseño del nodo de integración Fábrica de Regla – ECASOL – Cliente y sus procesos inter- empresariales [Redesign of the Integration Node Factory Regla - ECASOL- Customer and its inter-enterprises processes]2016Conference paper (Refereed)
  • 30.
    Lantz, Björn
    et al.
    Chalmers University of Technology, Göteborg, Sweden .
    Andersson, Roy
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management. Jönköping University, School of Engineering, JTH. Research area Industrial Production.
    Manfredsson, Peter
    University of Borås, Sweden.
    Preliminary tests of normality when comparing three independent samples2016In: Journal of Modern Applied Statistical Methods, ISSN 1538-9472, Vol. 15, no 2, p. 135-148Article in journal (Refereed)
    Abstract [en]

    This paper uses simulation to explore the performance of a two-stage procedure where a preliminary Shapiro–Wilk test is used to choose between ANOVA and the Kruskal–Wallis test as three-sample location test. The results suggest that the two-stage procedure actually seems to be preferable when conducting such location tests.

  • 31.
    Oprime, Pedro Carlos
    et al.
    Production Engineering Department, Federal University of São Carlos, São Carlos, Brazil.
    Pimenta, Márcio Lopes
    School of Business and Management, Federal University of Uberlândia, Uberlândia, Brazil.
    Jugend, Daniel
    Production Engineering Department, São Paulo State University (UNESP), Bauru, Brazil.
    Andersson, Roy
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    Financial impacts of innovation in Six Sigma projects2021In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 32, no 7-8, p. 829-851Article in journal (Refereed)
    Abstract [en]

    The purpose of this paper is to present empirical evidence about the relationship between the characteristics of Six Sigma projects, as drivers of innovation, and financial performance at organisational and operational levels. The findings were obtained through the analysis of 83 projects of a big automobile corporation, carried out in its industrial plants operating in North America, Europe, and South America. Statistical treatments were performed to analyse the occurrence of several project characteristics, such as areas focus, innovativeness of change, tools used, and average duration of the project. There was an indication that longer Six Sigma projects that involve more people are those that produce the best financial results. Statistical evidence was obtained to affirm that Six Sigma enhances the capacity to address incremental innovation, and that the adoption of Six Sigma impacts directly on financial performance. There is no statistical evidence that Six Sigma enhances the capacity to address radical innovation and that the number of tools used affects the project?s financial result. Most of the projects studied presented basically incremental innovations; however, radical projects have a greater financial impact when applied to the design and redesign of new products and processes.

  • 32.
    Pal, Rudrajeet
    et al.
    Högskolan i Borås, Institutionen Textilhögskolan.
    Andersson, Roy
    Högskolan i Borås, Institutionen Ingenjörshögskolan.
    Torstensson, Håkan
    Högskolan i Borås, Institutionen Textilhögskolan.
    Organisational resilience through crisis strategic planning: a study of Swedish textile SMEs in financial crises of 2007–20112012In: International Journal of Decision Sciences, Risk and Management, ISSN 1753-7169, E-ISSN 1753-7177, Vol. 4, no 3/4, p. 314-341Article in journal (Refereed)
    Abstract [en]

    Global financial crises of 2007–2011 have created tremendous impact on Swedish organisations, particularly small and medium-sized enterprises (SMEs). In such a context, study of organisational resilience, to survive and thrive, becomes increasingly significant. Key to economic resilience is upheld by crisis management (CM), business continuity planning (BCP) and growth perspectives. Thus crisis strategic planning (CSP) becomes fundamental in underpinning resilience. The study categorises resilient and less resilient SMEs in terms of their financial performance, and identifies what strategies differentiate them. Resilient firms showed better short-term CM through higher operational flexibility, while the less resilient firms lacked strategic readiness. Resilient firms showed more long-term strategies through BCP and growth strategies through market penetration, diversification and transformational initiatives. Multi-strategic initiatives help to develop CSP model, categorising firms along different resilience types, characterised by low and high degrees of planning and adaptation, respectively. Resilient Swedish SMEs mostly showed planned resilience in financial crises.

  • 33.
    Pardillo Baez, Yinef
    et al.
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    Sequeira, Movin
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    Hilletofth, Per
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    Andersson, Roy
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    Local Distribution of Organic Food: A Review and Research Agenda2019In: Proceedings of the 9th International Conference on Operations and Supply Chain Management, Vietnam, 2019, OSCM, 2019Conference paper (Refereed)
    Abstract [en]

    There has been an increasing consumer demand for local and organic food as they are considered to be more sustainable, ecological and healthier. The ‘conventional’ long food distribution system is not able to fulfill the current needs. Consequently, short distribution systems for local and organic food have been gaining popularity that is not only sustainable but also contribute to food security and satisfies local consumer demand. Alternative food networks (AFNs) address these concerns. They have emerged as a food provisioning system linked with reciprocal ties that promote a sustainable and civil economy, environment, biodiversity and respect for farming tradition. However, the AFNs are facing a challenge to maximize the distribution of local and organic products in the long term. The purpose of the paper is to make a review of the existing short food distribution systems for local and organic food and propose a research agenda. In order to achieve this, a literature review is conducted and different food distribution channels within AFNs are studied. The challenges for each food distribution channel are identified and then compared to ‘conventional’ distribution systems. As a main finding of the study is presented a framework with the main challenges of the existing short food distribution channels within AFNs. This gives the general criteria to consider while designing a short food distribution system that closely connects consumers and farmers of local and organic food. The policy implication is to create favorable conditions to encourage short food distribution systems in the long term.

  • 34.
    Pardillo-Baez, Yinef
    et al.
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    Andersson, Roy
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    Bridi, Eduardo
    Univ Fed Santa Catarina, Dept Prod Engn, R Eng Agron Andrei Cristian Ferreira S-N, Florianopolis 88040900, SC, Brazil..
    Paladini, Edson Pacheco
    Univ Fed Santa Catarina, Dept Prod Engn, R Eng Agron Andrei Cristian Ferreira S-N, Florianopolis 88040900, SC, Brazil..
    Lean Six Sigma Philosophy Improves Collaboration To Get More Integrated Supply Chains2019In: Revista Eletronica de Estrategia E Negocios, ISSN 1984-3372, Vol. 12, no 3, p. 153-176Article in journal (Refereed)
    Abstract [en]

    The purpose of the case study is to investigate whether a combined Lean Six Sigma philosophy can help to improve collaboration to get more integrated supply chains. The method used was Literature review, multiple case study, face-to-face interviews and observations on-site in seven large swedish companies. It has been indicated that by implementing Lean Six Sigma Philosophy companies could improve business environment and improve collaboration to get integrated supply chains. The paper provides guidance to organizations regarding the applicability and properties of quality philosophies and concepts in logistics.

  • 35.
    Pardillo-Baez, Yinef
    et al.
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    Andersson, Roy
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    de los Rios Pérez, Daniel A.
    Jönköping University, Jönköping International Business School, JIBS, Business Administration. Jönköping University, Jönköping International Business School, JIBS, Media, Management and Transformation Centre (MMTC).
    A tool to achieve integration in Supply Chains: Design Model of Integration Node in the Supply Chains2017Conference paper (Refereed)
  • 36.
    Pardillo-Baez, Yinef
    et al.
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    Andersson, Roy
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    de los Rios Pérez, Daniel A.
    Jönköping University, Jönköping International Business School, JIBS, Business Administration. Jönköping University, Jönköping International Business School, JIBS, Media, Management and Transformation Centre (MMTC).
    Using Lean Six Sigma philosophy to generate a supply chain risk management culture2017In: / [ed] Jasna Prester, 2017Conference paper (Refereed)
  • 37. Pardillo-Baez, Yinef
    et al.
    Andersson, Roy
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    Manfredsson, Peter
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Hilletofth, Per
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Can Lean Six Sigma philosophy help to improve collaboration to get more integrated supply chains?2017In: Proceedings of the 24th International Annual EurOMA Conference, International Annual EurOMA Conference, 2017Conference paper (Refereed)
  • 38. Pardillo-Baez, Yinef
    et al.
    Gómez Acosta, M. I.
    Acevedo Suárez, J. A.,
    Buscher, U.
    Andersson, Roy
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    How to achieve integration in Supply Chains? A Design Model of Integration Node in the Supply Chains2016Conference paper (Refereed)
  • 39.
    Reitsma, Ewout
    et al.
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    Manfredsson, Peter
    AB Ludvig Svensson, Kinna, Sweden.
    Hilletofth, Per
    Jönköping University, School of Engineering, JTH, Industrial Product Development, Production and Design. Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management. University of Gävle, Gävle, Sweden.
    Andersson, Roy
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    The outcomes of providing lean training to strategic suppliers: A Swedish case study2020In: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 33, no 5, p. 1049-1065Article in journal (Refereed)
    Abstract [en]

    Purpose

    The aim of this study is to investigate the outcomes of a leading Swedish truck maker (referred to as “TruckCo” for confidentiality reasons) providing lean training to its strategic suppliers.

    Design/methodology/approach

    A single in-depth case study is conducted, using on-site semi-structured interviews with representatives from TruckCo and its suppliers for data collection.

    Findings

    The lean training program resulted in four main outcomes. First, financially unstable suppliers were less receptive to the lean training program than financially stable suppliers. Second, the suppliers became easier to collaborate with over time, through improving their internal ways of working and thus creating more trust in terms of reliability. Third, the suppliers improved their ability to identify possible problems that could jeopardize deliveries. Fourth and finally, the suppliers improved their delivery precision.

    Research limitations/implications

    One limitation of this study is that its findings are based on a single in-depth case study. Another limitation is that all the involved companies originate from Sweden. These limitations should be considered in attempts to replicate or further test the reported findings.

    Practical implications

    This study provides insights into how a manufacturer can teach lean management to suppliers, and how suppliers can be involved in a manufacturer's journey towards a leaner supply chain. Furthermore, the study reflects more generally on the potential outcomes of a manufacturer providing lean training to suppliers.

    Originality/value

    This study highlights both TruckCo's and the suppliers' view of the outcomes of the lean training program and discusses how different suppliers adopt the taught lean practices. Avenues for future research are proposed as well.

  • 40.
    Sordan, Juliano Endrigo
    et al.
    Universidade Federal de Sao Carlos, Sao Carlos, Brazil.
    Marinho, Clésio Aparecido
    Universidade Federal de Sao Carlos, Sao Carlos, Brazil.
    Oprime, Pedros Carlos
    Universidade Federal de Sao Carlos, Sao Carlos, Brazil.
    Pimenta, Márcio Lopes
    Universidade Federal de Uberlandia, Uberlandia, Brazil.
    Andersson, Roy
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    Characterization of Lean Six Sigma projects in healthcare settings: empirical research2023In: Benchmarking: An International Journal, ISSN 1463-5771, E-ISSN 1758-4094, Vol. 30, no 10, p. 4058-4075Article in journal (Refereed)
    Abstract [en]

    Purpose: This paper aims to characterize a sample of Lean Six Sigma (LSS) projects in healthcare settings and discuss some specificities of operational excellence (OPEX) initiatives in hospitals and healthcare organizations in the USA.

    Design/methodology/approach: A content analysis involving a sample of 23 documents shared by US hospitals was performed in order to achieve the research objectives. Such analysis was based on a conceptual framework developed from the literature review. It was also applied to a quantitative approach, including descriptive statistics, hypothesis testing and correspondence analysis that supported the research.

    Findings: Most LSSH projects were focused on business transformation and strategic improvements. Simple techniques and tools were predominant such as descriptive statistics, process mapping, 5S and spaghetti charts, usually implemented by Green Belts and Black Belts through the define, measure, analyze, improve and control (DMAIC) method. In addition to the expressive findings reported, these projects' results have been aligned with lead time and operational cost reduction, quality improvement and capacity increase.

    Research limitations/implications: The study adds knowledge to the OPEX literature by analyzing the Lean Six Sigma healthcare (LSSH) in hospitals and healthcare institutions in the USA. It also demonstrates that different approaches, such as the kaizen event and DMAIC project show different results according to some techniques and tools applied in the hospital environment.

    Originality/value: The empirical evidence presented in this study provides scenery of the LSS practices in the healthcare settings, highlighting the implementation areas, outcomes, tools and techniques mostly used in the North American healthcare institutions.

  • 41. Valdés Tejado, C.
    et al.
    Pardillo-Baez, Yinef
    Esquerdo, A.
    Spini, M.
    Andersson, Roy
    Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
    Diseño del procedimiento para determinar el ciclo logístico de la Terminal de Contenedores Mariel [Design of the procedure to determine the logistic cycle of the Terminal of Containers Mariel]2016Conference paper (Refereed)
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