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  • 1.
    Manzoor, Mirfa
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Jansson, Owe
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Vimarlund, Vivian
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Keller, Christina
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Wass, Sofie
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    From prototype to societal inclusion: Identified challenges for sustainable implementation of e-services for individuals with disabilities2018In: Technology and Disability, ISSN 1055-4181, E-ISSN 1878-643X, Vol. 30, no 3, p. 97-103Article in journal (Refereed)
    Abstract [en]

    BACKGROUND: In recent years, the interest of performing research about and providing e-services for individuals with disabilities has grown significantly. However, there is a knowledge gap in the existing literature on how to stimulate the pre-requisites needed for a sustainable implementation of e-services.

    AIM AND METHOD: The study aims to contribute to this knowledge gap by performing semi-structured email interviews with twelve project coordinators from the EU programmes of FP6-IST and FP7-ICT.

    RESULTS: The findings showed that knowledge-based and financially based resources, the complexity of the project context, ethical issues and the structural responsibility of the implementation process were key issues in creating a sustainable implementation. Furthermore, users often were not able to perceive added value from the e-services as they seldom were developed beyond prototypes within the research project.

    CONCLUSION: The implementation of e-services and/or ICT based applications for individuals with disabilities face similar challenges to the challenges that have been identified when implementing IT-based innovations. Further studies should focus on how users can be involved in the choice and development of e-services they understand as effective, and how to ensure that the implementation strategy will contribute to long-term social inclusion, that is, sustainability.

  • 2.
    Manzoor, Mirfa
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Vimarlund, Vivian
    Jönköping University, Jönköping International Business School, JIBS, Informatics. Jönköping University, School of Health and Welfare, HHJ. IMPROVE (Improvement, innovation, and leadership in health and welfare).
    E-services for the social inclusion of people with disabilities: A literature review2017In: Technology and Disability, ISSN 1055-4181, E-ISSN 1878-643X, Vol. 29, no 1-2, p. 15-33Article in journal (Refereed)
    Abstract [en]

    BACKGROUND: It is assumed that e-services support persons with disabilities in their everyday life by improving communication and interaction with healthcare organizations and whilst facilitating their social inclusion.

    AIM: The aim of this study is to examine the contribution of e-services in terms of how they diminish barriers and constraints on social inclusion.

    METHOD: A literature review was performed, covering the period between 2010 and 2016 (6 years). Only studies that discussed the social inclusion of people with disabilities or presented prototype solutions to this problem were included.

    RESULTS: The results of this study show that there is a lack of theoretical framework which can be used to measure the effectiveness of the e-services or innovations in the area of e-services in the contexts that were examined. The existing research studies are normally generic and do not discuss whether the requirements that are imposed on a particular e-service differ depending on (i) type of disability, (ii) the ICT-maturity or skill of the end-user, or (iii) context in which the e-service will be used. In general, previous research in this area claims that e-services do assist people with disabilities access to society (defined as the community in which they live), even when no evidence is actually presented about the impact such services have in this area of the end-user's life.

    CONCLUSION: The results of the present study present us with new knowledge about the types of ICT-based innovations and e-services that have been proposed to facilitate the social integration of people with disabilities. 

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