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  • 1.
    Gómez-Acosta, Martha Inés
    et al.
    Instituto Superior Politécnico José Antonio Echeverría, Cujae. Facultad de Ingeniería Industrial. La Habana, Cuba.
    Acevedo-Suárez, José Antonio
    Instituto Superior Politécnico José Antonio Echeverría, Cujae. Facultad de Ingeniería Industrial. La Habana, Cuba.
    Pardillo-Baez, Yinef
    Instituto Superior Politécnico José Antonio Echeverría, Cujae. Facultad de Ingeniería Industrial. La Habana, Cuba.
    López-Joy, Teresita
    Instituto Superior Politécnico José Antonio Echeverría, Cujae. Facultad de Ingeniería Industrial. La Habana, Cuba.
    Lopes-Martínez, Igor
    Instituto Superior Politécnico José Antonio Echeverría, Cujae. Facultad de Ingeniería Industrial. La Habana, Cuba.
    Caracterización de la Logística y las Redes de Valor en empresas cubanas en Perfeccionamiento Empresarial [Characterization of the Logistics and the Value Nets in Cuban Companies in Managerial Improvement]2013Inngår i: Ingeniería Industrial, ISSN 0258-5960, E-ISSN 1815-5936, Vol. 34, nr 2, s. 212-226Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Characterizing the logistic and supply chain level is a fundamental support for strategic development, not only for enterprises but also for the professionals training in these topics. The objective of the present article is to demonstrate that the use of reference models for logistic and supply chain, developed by the authors, is useful to characterize the level of those themes in the companies. The main methods that were used are: surveys, statistics, analysis and summary of data. As a result, a complete diagnosis is obtained with the different levels of logistic and supply chain concept application in a statistically significant sample of firms. The fundamental conclusion is that these models are validated and useful to characterize the aspects of logistic and supply chain in the Cuban enterprises, and constitute a guide to draw up development strategies.

  • 2.
    Padilla-Aguiar, Daimeé
    et al.
    Centro de Inmunología Molecular. La Habana, Cuba.
    Herrera-García, Ricardo Amir
    Centro de Inmunología Molecular. La Habana, Cuba.
    Acevedo-Suárez, José Antonio
    Instituto Superior Politécnico José Antonio Echeverría. La Habana, Cuba.
    Pardillo-Baez, Yinef
    Instituto Superior Politécnico José Antonio Echeverría. La Habana, Cuba.
    Buscando la satisfacción del cliente. Estudio en el Centro de Inmunología Molecular [Looking for customer satisfaction. Study at the Center of Molecular Immunology]2016Inngår i: Ingeniería Industrial, ISSN 0258-5960, E-ISSN 1815-5936, Vol. 37, nr 3, s. 313-322Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    The objective of this study was to assess the current state of service sin SERVICIM at the Center of Molecular Immunology. To this were done surveys, interviews, observations, document review and performance indicator sin a period from 2003 to 2013. The main results high light that here is no culture in the provision of services by staff who offers it, even if there has been a gradual increase in the number of people satisfied with the services. Were identified as major barriers to customer satisfaction and the workers themselves SERVICIM, transportation and food; and determined that the organization should develop a model of customer satisfaction taking into account the integration of their processes.

  • 3.
    Pardillo-Baez, Yinef
    et al.
    Instituto Superior Politécnico José Antonio Echeverría, Cujae. Facultad de Ingeniería Industrial. La Habana, Cuba.
    Acevedo-Urquiaga, Ana Julia
    Instituto Superior Politécnico José Antonio Echeverría, Cujae. Facultad de Ingeniería Industrial. La Habana, Cuba.
    Lopes-Martínez, Igor
    Instituto Superior Politécnico José Antonio Echeverría, Cujae. Facultad de Ingeniería Industrial. La Habana, Cuba.
    Gómez-Acosta, Martha Inés
    Instituto Superior Politécnico José Antonio Echeverría, Cujae. Facultad de Ingeniería Industrial. La Habana, Cuba.
    Acevedo-Suárez, José Antonio
    Instituto Superior Politécnico José Antonio Echeverría, Cujae. Facultad de Ingeniería Industrial. La Habana, Cuba.
    Estudio de disponibilidad de aceite comestible en Cuba para el año 2010 [Study on the availability of edible oil in Cuba in 2010]2012Inngår i: Ingeniería Industrial, ISSN 0258-5960, E-ISSN 1815-5936, Vol. 33, nr 1, s. 87-98Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Due to the low presence of edible oil in hard-currency stores in 2006 and the need of knowing their actual demand in the Cuban market, it became necessary to undertake a study of the levels of availability of this product. This study was performed to measure the availability of this product in a phase of implementation of the Model. The study was divided into two stages, a first one that discusses the availability of oil in the country with all the commercial chains and a second one that focuses on Havana and Commercial Chain TRD Caribe. In the first stage the level of availability was high (90,8%), while in the second stage availability levels dropped significantly to 45,84%. The levels of availability are analyzed in various stages of the supply chain, showing that there are large differences in levels of availability in the same period of time for different actors in the supply chain, which leads to the conclusion that there are problems in the organization of the logistics of the edible oil supply chain, which generates low levels of availability meaning low levels at customers service.

  • 4.
    Pardillo-Baez, Yinef
    et al.
    Instituto Superior Politécnico José Antonio Echeverría, Cujae. Facultad de Ingeniería Industrial. La Habana, Cuba.
    Gómez-Acosta, Martha Inés
    Instituto Superior Politécnico José Antonio Echeverría, Cujae. Facultad de Ingeniería Industrial. La Habana, Cuba.
    Modelo de diseño de nodos de integración en las cadenas de suministro [Design model of integration nodes in the supply chains]2013Inngår i: Ingeniería Industrial, ISSN 0258-5960, E-ISSN 1815-5936, Vol. 34, nr 1, s. 96-107Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    The weak integration between companies in the supply chains, the fact that companies do not have a procedure that enables them to identify the parameters and indicators of coordination that should be established between their operating processes, the inefficient integrated management of resources and capabilities and the inadequate use of contracts as a tool of coordination between the actors in the supply chain; are elements that characterize Cuban business practice of supply chains. This paper studies the bases of the Model for the Design of Integration Nodes in supply chains and applications thereof. The proposed model is intended as a design tool and at the same time, it supports the decision making on the processes. It is showed that with the application of the Model and its procedure, the chain performs better and increases its integration. As the fundamental conclusion it is obtained that the Model is fully applicable and it provides multiple positive results for the Cuban business practice.

  • 5.
    Pardillo-Baez, Yinef
    et al.
    Instituto Superior Politécnico José Antonio Echeverría, Cujae.
    Gómez-Acosta, Martha Inés
    Instituto Superior Politécnico José Antonio Echeverría, Cujae.
    Modelo de diseño de nodos de integración en las cadenas de suministro [Design model of integration nodes in the supply chains]2013Inngår i: Ingeniería Industrial, ISSN 0258-5960, E-ISSN 1815-5936, Vol. 34, nr 1, s. 96-107Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [es]

    La débil integración entre empresas de las cadenas de suministro, el hecho de que las entidades no tienen un procedimiento para identificar los parámetros e indicadores de coordinación entre procesos, la ineficiente gestión integrada de recursos y capacidades y el inadecuado uso de los contratos como herramienta de coordinación entre los actores de la cadena de suministro; son elementos que caracterizan la práctica empresarial de las cadenas de suministro cubanas. El siguiente trabajo plantea las bases del Modelo de Diseño de los Nodos de Integración en las cadenas de suministro, y sus aplicaciones. El Modelo es una herramienta de diseño, a la vez que apoya la toma de decisiones en los procesos. Se demuestra que al aplicar el modelo y su procedimiento, la cadena obtiene mejores resultados e incrementa su integración. Como conclusión fundamental se obtiene que el Modelo es aplicable y brinda resultados positivos para la práctica empresarial cubana.

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