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  • 1.
    Edwards, Mark G.
    et al.
    The University of Western Australia.
    Soo, Christine
    The University of Western Australia.
    Greckhamer, Thomas
    Louisiana State University.
    Public value management: A case study of transitional change in disability sector reform in Western Australia2016In: Australian journal of public administration, ISSN 0313-6647, E-ISSN 1467-8500, Vol. 75, no 2, p. 176-190Article in journal (Refereed)
    Abstract [en]

    This paper contributes to the study of public value management (PVM). PVM is distinguished from other approaches to public administration in its focus on establishing community networks and collaborative capacity building for the creation of public value. We explore PVM through a case study of a public-community sector partnership strategy called the positive behaviour framework (PBF), a state government initiative designed to transform services for people with disabilities. The development and implementation of the PBF is analysed via a transitional change or 'sector awareness' model. Each phase of the model is illustrated through 'positive stories' that depict key moments in the change process and in the activities that public sector managers employed to raise awareness, build capacity, and promote collaboration. We discuss the implications of the study for disability sector change management and for the further study of the PVM approach to public sector administration. This paper contributes to the study of Public Value Management (PVM). We explore PVM through a case study of a public-community sector partnership strategy. We discuss the implications of the study for disability sector change management and for the further study of the PVM.

  • 2. Soo, Christine
    et al.
    Chen, Shannon
    Edwards, Mark G.
    Jönköping University, Jönköping International Business School, JIBS, Business Administration. Jönköping University, Jönköping International Business School, JIBS, Media, Management and Transformation Centre (MMTC). Jönköping University, Jönköping International Business School, JIBS, Center for Family Enterprise and Ownership (CeFEO).
    A knowledge-based approach to public value management: A case study of change implementation in disability services in Western Australia2018In: Australian journal of public administration, ISSN 0313-6647, E-ISSN 1467-8500, Vol. 77, no 2, p. 187-202Article in journal (Refereed)
    Abstract [en]

    This paper provides a knowledge‐based perspective to understanding public value management (PVM). As distinct from other approaches to public administration, PVM focuses on collaborative capacity building for the creation of public value. To develop the notion of PVM further, we explore the role of a knowledge‐based strategy in a case study of change implementation in 18 disability service organisations in Western Australia. Our findings show important inter‐relationships between knowledge management strategy, adopting a person‐centred approach to service provision, and sustainability of change implementation. We discuss the implications of the study for disability sector change management and for the further exploration of the strategic role of knowledge management capabilities in the study and practice of PVM in public sector administration. The paper explores the relationship between an organisation's knowledge capture and sharing systems and processes and its ability to implement change in a way that generates long‐term benefits for both public sector employees (e.g., engaging with key stakeholders to generate innovative solutions for serving client needs) and clients (i.e., increased well‐being through better service design and support).

    The full text will be freely available from 2020-06-05 00:00
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