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  • 1.
    Abadal Mahmood Abadi, Mahboobeh
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Nasseri, Mehran
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Shirmohammadian, Davood
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Efficient Business Intelligence systems utilization: Deliberation of information quality significance on decision-making2012Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Business Intelligence (BI) system facilitates informed and timely decision making incompetitive business environment. However, decision making can turn out to be highlychallenging if information delivered by BI system does not meet certain level of quality.Organization can benefit from provided information if they are correct, comprehensive,current, and accessible. The organizational members who use BI application to make decisionare best informants to verify the quality of delivered information. Additionally,the implementers of BI system are the one who must be aware of delivering high qualityof information and can explain the reason of failures if any. It is critical to inquire bothimplementers and users. Therefore, the factors that can affect the quality of informationwere studied through comprehensive literature review. Low quality of information maymake customers/ suppliers’ relationship worse, shrink the efficiency of the business performance,decrease the level of trust on BI, and eventually cause to lose the competitivenessin market place. This thesis is intended at investigating fundamental dimensionsthat hinder effective utilization of information in BI system and realizing how these dimensionscan affect the quality and outcome of decisions. Study with an exploratorypurpose was designed and conducted at a chain retail stores in Iran to gather empiricaldata from both group of BI users and implementers through focus group interview. Theresult of investigation shows the main BI system utilized to facilitate customer/ supplierrelationship management and store operation management. Business areas and activitiesinfluenced by the quality of information include, inventory management, customer loyalty,competitiveness, and supplier management. The information quality issues are encounteredmainly due to technical failures, lack of competent system developers, changesin business environment, inappropriate documentation during the system developmentlifecycle, and logical error in programming and designing algorithms. The time, effort,and resources spent on exploring and resolving problems regarding to the quality of informationhad a great influence on efficiency and effectiveness. Documentation duringsystem development life cycle is emphasized as a crucial factor that necessitates furtherstudy in documentation subject. The preliminary findings signify the importance of study to consider information quality in BI practice.

  • 2.
    Acheampong, Faustina
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Vimarlund, Vivian
    Jönköping University, Jönköping International Business School, JIBS, Informatics. Jönköping University, Jönköping International Business School, JIBS, Centre for Information Technology and Information Systems (CenITIS). Jönköping University, School of Health and Welfare, HHJ. IMPROVE (Improvement, innovation, and leadership in health and welfare).
    Innovating healthcare through remote monitoring: Effects and business model2017In: Health Care Delivery and Clinical Science: Concepts, Methodologies, Tools, and Applications, IGI Global, 2017, p. 247-268Chapter in book (Other academic)
    Abstract [en]

    Information technology has been suggested to improve patient health outcomes and reduce healthcare cost. This study explored the business model and effects of collaborative innovation between caregivers and patients on healthcare delivery through remote patient monitoring by interviewing caregivers and surveying atrial fibrillation patients. Findings indicate that remote monitoring enhanced early detection of potential risks and quality of clinical decision-making with patients feeling more empowered and involved in their own care. The remote monitoring system which consisted of a home-based ECG and a web-based service and was offered free to patients, brought together caregivers, patients, service provider and the government as actors. The introduction of remote monitoring increased the workload of caregivers and facilitation of timely diagnostics and decision-making were not realized. IT is an enabler of innovation in healthcare, but it must be integrated into work processes with a viable business model to realize potential benefits and sustain it. 

  • 3.
    Aghaee, Naghmeh
    et al.
    Institutionen för data- och systemvetenskap, Stockholms universitet.
    Keller, Christina
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    ICT-supported peer interaction among learners in bachelor’s and master’s thesis courses2016In: Computers and education, ISSN 0360-1315, E-ISSN 1873-782X, Vol. 94, p. 276-297Article in journal (Refereed)
    Abstract [en]

    Peer interaction and collaborative learning through the use of ICT (Information and Communication Technology) is used to an increasing extent in higher education. Universities attempt to motivate learners (students) to support their peers to enhance the quality of learning outcomes. This study monitors how an ICTSS (ICT-based Support System) facilitates peer interaction in the Bachelor’s and Master’s thesis process. The aim of the study was to investigate learners’ perception of usefulness of an ICTSS for peer interaction and the influencing factors on the quality of the peer interaction. The ICTSS was developed at the Department of Computer and Systems Sciences (DSV), at Stockholm University. The system facilitates peer interaction in three ways: peer reviews, active participation, and final opposition. The study employed a mixed-method approach, which included an online survey followed by in-depth interviews. The target groups were learners at the Bachelor’s and Master’s level in computer science and information systems. The findings showed that learners perceived the peer interaction useful to enhance the quality of the thesis outcomes. However, there are influencing factors affecting the quality of peer interaction, in different phases of the thesis process. Examples of these factors are the quality of thesis manuscripts, supervisors’ control and grading of the process, clear instructions and guidelines, learners’ understanding of the peer interaction and why it takes place, previous training and learners’ motivation to perform peer reviews. Following these factors, the study developed a set of strategic suggestions from both pedagogical and technical aspects to enhance the peer interaction in the thesis process. Considering these suggestions makes the use of the ICTSS more effective to enhance the quality of thesis learning outcomes.

  • 4.
    Aghaee, Naghmeh M.
    et al.
    Institutionen för data- och systemvetenskap, Stockholms universitet.
    Keller, Christina
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Choosing open source software: Strategies behind and reasons for municipalities’ use of Open Office2011Conference paper (Refereed)
    Abstract [en]

    The purpose of the study was to explore the strategies and reasons for Swedish municipalities to migrate from proprietary office applications, such as Microsoft Office, to the use of the open source software OpenOffice. We performed a comparative case study of three Swedish municipalities in the region of Västra Götaland currently implementing or planning to implement OpenOffice; Alingsås, Falköping and Kungälv. The methods of data collection used in the study were semi-structured interviews with IT managers, such as IT strategists and Chief Information Officers (CIOs), in each municipality, and document analysis.

    The findings of the study indicated that one of the municipalities had an IT strategy including strategies for use of open source software. The second municipality planned implementation of OpenOffice but were “between IT strategies”, as the current IT strategy hadn’t been updated for some years. The third municipality had abolished IT strategies, as the difficulties of anchoring strategies on all levels of the organisations were too large. Instead, operative guidelines concerning i.e. the use of open source software were used in IT management. The main driver of implementing OpenOffice was to lower IT costs. The IT managers were well aware of the fact that open source software is not entirely free of cost, but estimated the total cost of ownership of OpenOffice to be less than for Microsoft Office. Perceived barriers of implementation and use of OpenOffice were lack of standardisation with current administrative and enterprise systems used in the municipalities as well as a general lack of knowledge and familiarity with open source software among staff. There were also a genuine concern over the possibility of the community of OpenOffice developers leaving the program and its users to embark on new open source software project. The traditional relationship between systems suppliers and customers was perceived to disappear and be replaced with a much more uncertain business relationship. Further research in a larger number of Swedish municipalities is needed in order to increase the understanding of the circumstances of migration to open source software in municipalities.

  • 5.
    Andersson, Sandra
    et al.
    Regionförbundet Jönköpings län, FoUrum.
    Wismén, May
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Abrahamsson, Agneta
    Regionförbundetförbundet Jönköpings län, FoUrum.
    Keller, Christina
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Mervärde och begränsningar i Nationell patientöversikt (NPÖ): en implementeringsstudie2013Report (Other academic)
    Abstract [sv]

    Nationell Patientöversikt (NPÖ) är ett informationssystem som gör det möjligt för behörig vårdpersonal att med patientens samtycke ta del av journalinformation som har registrerats hos andra vårdgivare. Denna rapport behandlar mervärden och begränsningar i NPÖ och är ett resultat av en studie som på uppdrag av SKL genomförts i Jönköpings Län. Studien pågick från den 1 september 2012 till den 28 februari 2013 och var en av tre delar i projektet ”Gemensam informationsåtkomst mellan landsting och kommun genom NPÖ – en kunskapsöversikt i tre län”.

    Studien genomfördes genom semistrukturerade intervjuer som analyserades kvalitativt. Studiens syfte var att besvara följande fyra frågor: 

    1. Vilken journalinformation kommer att visas i NPÖ?
    2. Ger informationen i NPÖ en tillräckligt fullständig bild av patientens tillstånd?
    3. Vilket förtroende har personalen för NPÖ som stöd?
    4. Hur kan journalinformationen i NPÖ kvalitetskontrolleras?

    Svaret på de tre första är beroende av den producerande organisationens rutiner och arbetssätt. Om tekniken är stabil, om journalinformation snabbt kan speglas upp i NPÖ, om alla producenter lägger upp de informationsmängder som verkligen behövs och om de dokumenterar på ett standardiserat sätt i dessa informationsmängder samt om det finns möjlighet att inhämta samtycke från alla patientkategorier så tidigt i processen som det behövs är NPÖ en bra källa till information för kommunernas personal. Alla dessa förutsättningar är i nuläget inte uppfyllda. NPÖ löser inte heller behovet av tillförlitlig information om patienternas läkemedel.

    I de olika verksamheterna finns en mångfald av redan etablerade informationssystem, såväl manuella som digitala, i vilken NPÖ ska hitta sin roll. När det gäller svaret på den sista frågan kan konstateras att ingen kvalitetsgranskning av den sammanlagda informationen i NPÖ kan ske. Patientdatalagen hindrar i nuläget detta.

    Rapporten avslutas med följande frågor som behöver besvaras inför en fortsatt utveckling av NPÖ:

    • Vem har det övergripande ansvaret för informationen i NPÖ och hur kan kvaliteten säkerställas?
    • Ska NPÖ vara en primär källa till information för kommunernas legitimerade hälso- och sjukvårdspersonal behöver informationsöverföringen standardiseras. Vilka informationsmängder ska produceras av samtliga landsting? Vilka reservrutiner ska finnas?
    • Vilka konsekvenser för kommunernas personal får sena diktat och sen signering av information i NPÖ?
    • Hur kan integrering av olika informationssystem ske för att minska dubbeldokumentation och av/omskrivningar av information?
    • Läkemedelsinformationen i NPÖ kan för närvarande utgöra en risk för patientsäkerheten. Hur kan läkemedelsinformationen hanteras på ett patientsäkert sätt?
    • Hur skapas en stabil utbildningsmiljö och hur sprids goda exempel på användande av NPÖ?
    • Hur sprids kunskaper om att loggning främst ska ses som trygghet för personal, snarare än som kontroll?
    • Vilka riktlinjer för samtycke ska gälla så att de uppfattas som relevanta för patienter (mängden samtycken och samtycke innan möte med patient)?
    • Hur skapas säkra kanaler för interaktion mellan olika vårdgivare (exempelvis för frågor och svar mellan sjuksköterska på kommunalt boende och läkare på sjukhusklinik)?
    • Kan patienters planerade besök i landstingsvården på ett säkert sätt kommuniceras via NPÖ?
    • Hur kan ansvarig personal i kommunen få en signal om att ny information om en patient producerats i NPÖ?
    • Hur kan rapportering av fel uppmuntras så att en bevakning att NPÖ fungerar tekniskt kan ske? Hur kan support erbjudas även på icke kontorstid?
  • 6.
    Aronsson, Linda
    Jönköping University, School of Engineering, JTH, Computer Science and Informatics.
    Vad som engagerar användare på Facebook: Vad gillar du och varför? En undersökning om användarnas krav på innehåll samt vad företag kan förvänta sig av sin marknadsföring i sociala medier.2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Purpose – The purpose of this study is to give companies and organization's knowledge on how to create relevant content that interests their customers and how they can work with their marketing on Facebook. 

    Method – Methods used in this study are a qualitative study including interviews with experts in the field of marketing in social media. Furthermore, a quantitative study was made through measuring the interaction on three business sites on Facebook.

    Findings – Findings show that it is important to focus on the purpose and goal for the marketing, and what it will result in. Furthermore, it is not a goal itself to have high engagement. Today, the Facebook users are more anonymous online than earlier, and it has become unusual for them to follow a business site. Creating content that invites the users to co-create and to meet outside social media results in high interaction among the followers in the quantitative study. Lastly, continuous presence is required along with a genuine interest towards the costumers, and that the company gives their customer's attention.

    Implications – The implication is therefore that users have become more used to that content is directed directly towards them with a high quality and relevance. The content is designed for a specific target group that reaches them at the right time to give them as relevant content as possible.

    Limitations – The study is limited to the social media Facebook and its users. Furthermore, the study is focused towards marketing on Facebook for business sites.

  • 7.
    Arsenovic, Jasenko
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Big Data: A Toll for all Strategic Decisions: A Study of Three Large Food and Beverage Processing Organizations2015Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    I will look at what impact big data have had on the managerial strategic decisions in the food and beverage industry. This in order to understand the complexity and theory of organizational strategic management, an effort to define the contemporary strategic theory into a holistic conceptual model is done through a literature review on organizational strategy. This literature explicitly proposes four distinctly different types of strategies that management need to consider in the organizational context. Namely, long-term strategy, internal business strategy, external corporate strategy, and competitive strategy.

    The study analyzed the food and beverage industry over a decade (2005-2014), where the three of the largest actors in the industry were selected, Nestlé S.A, PepsiCo Inc, and Unilever. The choice of method was content analysis, where three structured categorization matrixes were developed which each analyzed parts of the annual reports.

    The study propose the role of big data as a strategic tool for managerial decision from a theoretical standpoint. The content analysis show that hypothesis 1, could be confirmed, big data have an impact on all the proposed four managerial strategic decisions. Second hypothesis could not be confirmed, since decentralization does only occur for one of the organizations, but increased external environment turbulence could be concluded for the industry in general. The third hypothesis could be confirmed, which show that there is an increase in individualization due to increased customer involvement and demand.

    The analysis discovered three distinct time periods during the last decade, namely pre- economic instability period (2005-2007), economic instability period (2008-2011) and finally the post-paradigm period (2012-2014). Where the year 2011 was the most turbulent in terms of economy and technology for the industry. The study clearly show that customers are now involved in the production process, customers are co-creators of the products. There is now a two-way communication and increased social responsibility awareness. This study shows that the old traditional approach of looking at markets in order to position yourself to stay competitive are obsolete as this study predicted. customers demand to be a part of the organizational culture. This conclude that big data is an important tool for all strategic managerial decisions. 

  • 8.
    Beckhusen, Benedict
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Mobile Apps and the ultimate addiction to the Smartphone: A comprehensive study on the consequences of society’s mobile needs2016Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    The smartphone is omnipresent and is cherished and held close by people. It allows for constant connection within a digitally connected society, as well as for many other purposes such as leisure activity or informational purpose. Within the Information Systems studies deeper investigation is required as to what impact this “taken – for – granted” mobile access to information and mobile apps has for individuals and society and if a “technological addiction”can be developed when using the smartphone for everything during the day on such a constant basis.

    The aim of this study was to understand the role of the smartphone in society and to shed light on this unclear relationship between the constant use of a smartphone and its development towards an addictive quality. To reach a conclusion, in depth – interviews were conducted with participants about their relationship to the smartphone and their smartphone use based on questions derived from literature on mobile communication technologies and the types of digital addictions existing.

    The results are that the smartphone is a device that seamlessly integrates into our daily lives in that we unconsciously use it as a tool to make our daily tasks more manageable, and enjoyable. It also supports us in getting better organized, to be in constant touch with family and friends remotely, and to be more mobile which is a useful ability in today’s mobility driven society.

    Smartphones have been found to inhabit a relatively low potential to addiction. Traits of voluntary behaviour, habitual behaviour, and mandatory behaviour of smartphone use have been found. All of these behaviours are not considered a true addiction. In the end, it seems that the increase of smartphone use is mainly due to the way we communicate nowadays digitally,and the shift in how we relate to our social peers using digital means.

  • 9.
    Benjamin, Gideon
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Zhou, Chenfan
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Enterprise wikis as a means of creating business value: The impact of the CIO2012Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Mass collaboration has been made possible through social networking tools likewikis. With features that support the principles wikinomics, wikis are enabling largenumber of people to participate in the production process without necessarily beingat the same physical location. Organizations and IT managers are beginning to har-ness this new technology in a way that will create business value for their companies,helping them to produce goods and services that are valuable for their customers.This research sets out to explore the business values of using wikis in enterprises, andhow the CIOs and other IT managers who are responsible for handling the IT/IS re-sources of their firms leverage wikis to create business value. This was accomplishedby examining collaborations on wikis from two different perspectives: Firstly, fromthe CIO or IT manager’s perspective where we gathered their own views about thebusiness values of wikis and also assess their own impact on creating those businessvalues. Secondly, we examined the business values of wikis from the user’s perspec-tive by gathering the views of different wiki users.The main contribution of this research is to identify if any, the business values thatare obtained from using wikis in enterprises and to ascertain the impact of the CIOon the business values that are being created.

  • 10.
    Blomgren, Annie
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Larsson, Jenny
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Internal Mobile Applications: Information integration with ERP systems2012Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The evolvement of technology within the business world has transformed both organizations and people involved. As the business world is rapidly changing it requires organizations to adapt to new trends to be able to compete and to gain competitive advantage. The widely developed and used mobile business-to-customer applications have generated the realization that the technology can be used by organizations for their mobile employees to gain competitive advantage. Therefore, we have investigated the functionality of information integration between mobile applications and ERP systems for mobile employees, and the benefits and challenges it has.

    The research is an exploratory investigation about how the new trend within mobility is to be seen within the business world. With the use of an inductive and qualitative research approach, we started with no previous theories to get an understanding of the subject.

    In the use of mobile business-to-employee applications, the most important information integration is the one between ERP systems and mobile applications since it is the organizational information that is needed for the mobile workers. The result of the research is that it is more common with a single, oneway integration in terms of either input or output between ERP systems and mobile applications. The more advanced two-way integration exists and is increasing in the area of internal use of mobile applications for organizations. Additionally, there are a lot of benefits to gain from when working with mobile applications for organizations, for example to increase the productivity of mobile employees. There are also challenges that need to be discussed before deciding to invest in enterprise mobility, for example security aspects.

  • 11.
    Byungura, Jean Claude
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    E-learning management system for thesis process support from a supervisor perspective: The case of SciPro System at University of Rwanda2015Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    With the emerging use of technological interventions in education, e-learning systems contribute immensely in educational delivery. However, with substantial efforts from the Rwandan Government, there were still claims about the lack of online support systems for thesis process in Rwandan higher education, which significantly affect the quality of research. Furthermore, previously implementations of e-learning systems at University of Rwanda have failed because of a low adoption rate. This study follows the introduction of the learning management system “SciPro” used for supporting supervisors and students in thesis writing. The purpose of the study was to understand the adoption of the SciPro System in support of thesis process for bachelor and master’s programs from a supervisor’s perspective at University of Rwanda (UR). An embedded case study was used as a research strategy. The Unified Theory of Acceptance and Use of Technology (UTAUT) was used as the theoretical frame of reference for the study. Data was collected from 42 workshop participants using a questionnaire. Moreover, convenient interviews and participant observations were conducted at 5 of the 6 colleges during and after system testing. A researcher realized that the current thesis process is still manual-based and there is no holistic computer-supported system for thesis related activities. Results from correlation analysis and regression analysis for the questionnaire showed that the facilitating conditions provided by UR were the key factor that would influence the adoption of SciPro positively. Effort expectancy perceived by supervisors proved to have a significant correlation to their Behavioral Intention to use the system. The study also revealed that there were other factors outside SciPro System, such as management support, Internet access, lack of a clear ICT policy and E-learning policy; and to motivate innovators and early adopters that should be considered throughout the implementation process to enhance adoption.

  • 12.
    Bünte, Frederick Alexander
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    The adoption of open innovation in the start-up development process: A narrative inquiry on the mobile services industry in Sweden2015Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Start-ups face several issues and challenges in the course of their development as a compa-ny. Open innovation has been discussed in research for more than a decade as a concept, which can bring benefits to a company. Even though most of the research has been focus-ing on large enterprises, some researchers discuss also benefits for small companies like start-ups. Nevertheless, it can be observed that some start-ups decide to adopt the opposite of open innovation, namely closed innovation, through not sharing internal knowledge to the outside world. Hence, start-ups perceive the benefits of open innovation differently and decide accordingly whether to adopt open innovation or not. The purpose of this study is to explore if start-ups decide to actually do the former and what reasons they have to do so. Therefore, this study will further discover at what point in the development of their start-up and with whom they adopt open innovation. As an attractive industry for start-ups, the mobile services industry is selected as a scope for this study. Furthermore, Sweden is selected as the country of study, due to its reputation as one of the most innova-tive countries in the world.

    A qualitative study has been conducted using in-depth interviews with founders and co-founders of start-ups to retrieve narrative stories about their start-up’s development from the first day of an idea to a scalable business, and their experiences and motivations in re-gards to the application of open innovation practices. The analysis of this study detects pat-terns among the interviewed start-ups and concludes that start-ups in the mobile services industry in Sweden adopt open innovation in each phase of their development process. Furthermore, these patterns include several reasons why the start-ups applied open innova-tion practices and with whom, which are changing over the course of their development.

  • 13.
    Carlsson, Sven A
    et al.
    Ekonomihögskolan, Lunds universitet.
    Henningsson, Stefan
    Center for Applied ICT, Copenhagen Business School.
    Hrastinski, Stefan
    Institutionen för informationsvetenskap, Uppsala universitet.
    Keller, Christina
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    An Approach for Designing Management Support Systems: The Design Science Research Process and its Outcomes2009In: Proceedings of DESRIST 2009: The 4th International Conference on Design Science Research in Information Technology, Malvern, PA, USA, New York: ACM , 2009Conference paper (Refereed)
    Abstract [en]

    Design science research involves creating and evaluating innovative methods and approaches to be used in design practice. We present an approach to be used in the process of designing Management Support Systems (MSS). The nature of managerial work makes the design, development, and implementation of MSS a major challenge. The MSS literature suggests that determining MSS requirements and specification of MSS are the most critical phases in MSS design and development. We present an approach that can be used as a guide for MSS design, with a primary focus on MSS requirements determination and how requirements can be fulfilled using information and communication technologies (ICT). The approach builds on Quinn and associates’ competing values model (CVM) of organizational effectiveness. The approach can guide MSS designers in designing MSS that support different managerial roles, i.e., the development of MSS that support managerial cognition, decision, and action.

  • 14.
    Casanovas, Ines
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    A conflict in building requirements defition and stating team roles when designing higher education e-learning software2008In: Proceedings of Xth International Conference on Engineering and Technology Education 2008, 2008, p. 256-258Conference paper (Refereed)
  • 15.
    Casanovas, Ines
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Cuestionenes institucionales emergentes del diseño e implementatación de software para e-learning en el nivel universitario2009In: Proyecciones, ISSN 0716-0917, E-ISSN 0717-6279, Vol. 7, no 2, p. 11-24Article in journal (Refereed)
  • 16.
    Casanovas, Ines
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Exploring the current theoretical background about adoption until institutionalization of online education in universities: Needs for further research2009In: Proceedings of the 8th European Conference on E-Learning (ECEL) 2009, 2009, p. 1241313-Conference paper (Refereed)
  • 17.
    Casanovas, Ines
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    The impact of communicating institutional strategies in teachers' attitude about adopting online education2011In: The Proceedings of the 6th International Conference on e-Learning: ICEL 2011, 2011, p. 62-71Conference paper (Refereed)
  • 18.
    Casanovas, Ines
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Benegas, M
    Universidad Tecnologica Nacional, Buenos Aires.
    Fernandez, Gladys
    Universidad Tecnologica Nacional, Buenos Aires.
    Blended learning como herramienta para disminuir el abandone de cursantes en Informática I2008In: Proceedings of the 3rd Conference on Science and Technology 2008, 2008Conference paper (Refereed)
  • 19.
    Casanovas, Ines
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Benegas, M
    Universidad Tecnologica Nacional, Buenos Aires.
    Fernandez, Gladys
    Universidad Tecnologica Nacional, Buenos Aires.
    Blended learning para disminuir la deserción de alumnis de Ingeniería y Licenciatura en organiszación industrial2008In: Proceedings de VI Congreso Argentino de Enseñanza de Ingeniería (CAEDI) 2008, 2008Conference paper (Refereed)
  • 20.
    Casanovas, Ines
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Benegas, M
    Universidad Tecnologica Nacional, Buenos Aires.
    Fernandez, Gladys
    Universidad Tecnologica Nacional, Buenos Aires.
    Efectiva disminución de la deserción de alumnos como resultado del experiencia Blended learning2009In: Proceedings of the XIth Workshop de Investigadores en Ciencias de la Computación (WICC) 2009, 2009, p. 589-593Conference paper (Refereed)
  • 21.
    Casanovas, Ines
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Benegas, M
    Universidad Tecnologica Nacional, Buenos Aires.
    Fernandez, Gladys
    Universidad Tecnologica Nacional, Buenos Aires.
    Marco pedagógico para un diseño blended learning como herramienta para disminuir la deserción de alumnos de nivel universitario por razones laborales2009In: Proceedings of the VIth Conferencia Internacional de Educación en Ingeniería y Computación (ICECE) 2009, 2009, p. 1230-1234-Conference paper (Refereed)
  • 22.
    Casanovas, Ines
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Cataldi, Z
    Universidad Tecnologica Nacional, Buenos Aires.
    Kraus, G
    Universidad Tecnologica Nacional, Buenos Aires.
    Perspectivas pluralistas para la investigación en el área de Tecnologías de la Información aplicadas al aprendizaje en Ingeniería2011In: Proceedings of the VII Conferencia Internacional de Educación en Ingeniería y Computación (ICECE) 2011, 2011, p. 529-533Conference paper (Refereed)
  • 23.
    Casanovas, Ines
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Eribe, R
    Universidad Tecnologica Nacional, Buenos Aires.
    Tomassino, Carlos
    Universidad Tecnologica Nacional, Buenos Aires.
    Gestión del conocimiento aplicado a la educación profesional continua mediante e-learning2009In: Proceedings of the XIth Workshop de Investigadores en Ciencias de la Computación (WICC) 2009, 2009, p. 580-583Conference paper (Refereed)
  • 24.
    Casanovas, Inés
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    An experience of an engineering online education implementation involving action researchManuscript (preprint) (Other academic)
  • 25.
    Casanovas, Inés
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Flexibility to harmonise teachers and institutional stakeholders‘ purposes of e-learning initiatives: a pilot experience2009In: Proceedings of the 6th. International Conference on Engineering and Computer Education: Educating engineers for innovation, Buenos Aires, Argentina, 2009, p. 259-263Conference paper (Other academic)
  • 26.
    Casanovas, Inés
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Institutional strategies influencing the adoption of online education in universitiesManuscript (preprint) (Other academic)
  • 27.
    Casanovas, Inés
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Online Education in Universities: Moving from Individual Adoption to Institutionalisation of an Information Technology Innovation2013Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    This thesis describes and analyses the move from individual adoption to institutionalisation of an information technology innovation: online education in universities. The study focuses on the processes that took place within two universities, one in Sweden and the other in Argentina, regarding online education adoption and the organisational changes developed.

    The aim is to contribute to the understanding of individual and organisational strategies for the institutionalisation of the innovation. To achieve this aim, three research questions were posed. The first focused on the way in which teachers influence the adoption processes. The next addressed the changes and interactions at the individual and institutional levels resulting from these processes. The third question deepened into the methodological practices that can harmonise stakeholders‟ objectives and the conflicting interests regarding online education initiatives. Innovation theory, complemented with organisational theories provided the foundation for the description and analysis of the information technology innovation and the adoption processes.

    The results of analysing and interpreting the collected data from the two universities in two different countries (Sweden and Argentina) showed that the adoption processes appeared to be evolutionary rather than revolutionary. The iterative nature of the appropriation and the constant “newness” of the information technology innovation may be plausible explanations for the phenomenon. Though the change has not yet become an integral part of the formal core of the institutions, it has been a great achievement considering the universities‟ structure, culture and resources.

    The contributions provide complementary and pluralistic insights into the research field of Information Systems, for both theory and practice, as well as into higher education managers‟ decision-making. Furthermore, the knowledge contribution of the thesis could be applied to implementation of information technology innovations in other organisations with similar characteristics as the studied higher education institutions. Such characteristics are, for example, to be complex and knowledge intensive.

    Interactions at macro and micro organisational levels could be modelled as the cyclic linkage between sensemaking outcomes and institutionalized structures. A higher level of theorization resulted in a meta-theory model to describe and explain the linkage itself within the perspective of adaptive structuration theory.

    Regarding practice, scholar-engaged research allowed conflicting interests to be reconciled by changing the existing practices through sensemaking and negotiation among stakeholders in an ongoing implementation. As an overall conclusion, online education is still far from being fully institutionalised. After four years of technological and contextual changes during the research development, a positive shift can be seen in teachers‟ attitude towards online  education. They show more confidence in working with constantly improved virtual environments. Nevertheless, there are still key factors that need to be faced regarding online education adoption and institutionalisation. These factors are of a strategic nature and the way to handle them seems to be more political than technological or pedagogical.

  • 28.
    Christina, Keller
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Wiberg, MikaelInstitutionen för informatik och media, Uppsala universitet.Ågerfalk, Pär J.Institutionen för informatik och media, Uppsala universitet.Eriksson Lundström, Jenny S. Z.Institutionen för informatik och media, Uppsala universitet.
    Nordic Contributions in IS Research: Third Scandivian Conference on Information Systems, SCIS 2012, Sigtuna, Sweden, August 2012, Proceedings2012Conference proceedings (editor) (Refereed)
  • 29.
    Cronholm, Stefan
    et al.
    University of Borås.
    Göbel, Hannes
    University of Borås.
    Lind, Mikael
    University of Borås.
    Seigerroth, Ulf
    Jönköping University, School of Engineering, JTH. Research area Information Engineering.
    Collaborative practice - an action research approach to efficient ITSM2011In: 1 st International & Inter-disciplinary Workshop on Practice Research, 2011Conference paper (Refereed)
    Abstract [en]

    This paper addresses collaborative research as an action research approach. Many times action research is described as embracing one research organisation and one business organisation. We are challenging this view by introducing the concept of collaborative practice. A collaborative practice can be seen as a cluster of local practices and researchers working together. In this way, a collaborative practice should enable joint learning between, and joint development efforts for, several business practices as well as contributing to general practice and the scientific body of knowledge. Based on a case study within efficient IT Service Management (ITSM), the concept of collaborative practice and its relation to other adjacent concepts (such as local practice, general practice and scientific body of knowledge) have been characterized. Our results should be viewed as preliminary since they are gathered from an ongoing project.

  • 30.
    Dahlin, Peter
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Ekman, Peter
    Mälardalens högskola.
    Introduction chapter2012In: Management and information technology: Challenges for the modern organization / [ed] Dahlin, P. & Ekman, P., New York: Routledge, 2012, p. 1-7Chapter in book (Other academic)
  • 31.
    Dahlin, Peter
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
    Ekman, PeterMälardalens högskola.
    Management and Information Technology: Challenges for the modern organization2012Collection (editor) (Refereed)
    Abstract [en]

    Information technology has come to play an important role in organizations over the last few decades. Though it began as an entity dealt with by specialists, IT has evolved to become an everyday tool with both operational and strategic impacts. Most modern organizations have adopted different forms of IT, and become dependent on their computer-based information systems and their peripherals for everyday operations. Information technology offers opportunities to increase efficiency, customer value, and competitiveness.

    Given the financial investment in IT required by organizations to remain competitive, IT has become a resource that needs to be managed. Management and Information Technology evaluates organizations' utilization of IT including knowledge management and e-learning, accounting, and business relationships. Presenting theories to help the reader understand the varying roles IT can occupy in different organizations, this volume illustrates the ways in which IT has become a key strategic tool.

  • 32.
    De Goey, Heleen
    et al.
    Swerea IVF, Sweden.
    Hilletofth, Per
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Eriksson, Lars
    Jönköping University, School of Engineering, JTH, Product Development. Jönköping University, School of Engineering, JTH. Research area Product Development - Industrial Design.
    Design-driven innovation: Making meaning for whom?2017In: Design journal, ISSN 1460-6925, E-ISSN 1756-3062, Vol. 20, no Suppl. 1, p. S479-S491Article in journal (Refereed)
    Abstract [en]

    Design-driven innovation focuses on the innovation of product meanings. This innovation is enabled by integrating knowledge on needs, product language and technological development. So far, it has mostly been studied in contexts where the buyer is the assumed end user. There has been little research about design-driven innovation in other contexts, such as business-to-business and public contexts. Here, companies need to create value for multiple stakeholders. In this study, these are defined as users, buyers and influencers. The aim of this study is to explore how companies consider the different stakeholders in the innovation of product meanings. Two companies participated in a case study. The results demonstrate that both companies mainly focus on addressing needs. However, while one case company prioritizes the perspective from the user, the other focuses more on the buyer. The results illustrate the increased complexity that companies need to manage in design-driven innovation in these contexts.

  • 33.
    De Goey, Heleen
    et al.
    Swerea IVF, Sweden.
    Hilletofth, Per
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Eriksson, Lars
    Jönköping University, School of Engineering, JTH, Product Development.
    Design-driven innovation: Making meaning for whom2017In: Proceedings of the 12th EAD Conference: Design for Next, European Academy of Design, 2017Conference paper (Refereed)
    Abstract [en]

    Design-driven innovation focuses on the innovation of product meanings. This innovation is enabled by integrating knowledge on needs, product language and technological development. So far, it has mostly been studied in contexts where the buyer is the assumed end user. There has been little research about design-driven innovation in other contexts, such as business-to-business and public contexts. Here, companies need to create value for multiple stakeholders. In this study, these are defined as users, buyers and influencers. The aim of this study is to explore how companies consider the different stakeholders in the innovation of product meanings. Two companies participated in a case study. The results demonstrate that both companies mainly focus on addressing needs. However, while one case company prioritizes the perspective from the user, the other focuses more on the buyer. The results illustrate the increased complexity that companies need to manage in design-driven innovation in these contexts.

  • 34.
    De Kervenoael, Ronan
    et al.
    Sabanci University, Istanbul, Turkey .
    Özturkcan, Selcen
    Sabanci University, Istanbul, Turkey.
    Dimensionalizing E-Grocery Shopping 'in Practice': An Illustration Through Turkish Consumers' Front-Loading Activities2007Conference paper (Refereed)
    Abstract [en]

    Two supermarkets in Turkey offer mechanisms to encourage consumers to shop online. Little is, however, available to comprehend Turkish household purchasing arrangements, processes and practices for tangible goods such as groceries. Our theoretical perspective draws on body of research covering areas such as intra-household economy and relationships, consumer decision making process, and e-tailing. We surmise that, due to the nature of the products/services, e-grocery shopping is bringing new complexities for consumers. These socially embedded practices should also be understood within the domestic/household context. We present the case for a re-conceptualisation of the practices that surround e-grocery in an emerging country situation. Technology mediated household organisation is reviewed in the context of diverse technological generations and access types. Household internal dynamics, coping mechanisms, the need for ever changing experiences are explored. Critical thresholds in information processing, and household organization are identified. Strategic recommendations are then formulated and plans for future research presented.

  • 35.
    de Kervenoael, Ronan
    et al.
    Sabanci University, İstanbul, Turkey .
    Özturkcan, Selcen
    Sabanci University, İstanbul, Turkey.
    Soopramanien, Didier
    Lancaster University Management School, Lancaster, UK .
    Anticipating e-grocery services pre-purchase practices: Contrasting trajectories in households’ organisation2007Conference paper (Refereed)
    Abstract [en]

    Supermarkets offer multiple mechanisms to encourage consumers to shop online. Little is, however, available to comprehend household purchasing arrangements, processes and practices before going online. Our theoretical perspective draws on body of research covering areas such as intra-household economy and relationships, consumer decision making process, and retailing. We surmise that, due to the nature of the products/services, e-grocery shopping is, in effect, bringing new complexities for consumers which have yet to be addressed by most retailers’ e-strategies. Nowadays, there is simply no single member whom is ‘in sole charge of grocery shopping’. New e-grocery pre-purchase procedures should, however, be adapted to the chosen channel. These socially embedded practices should also be understood within the domestic/household context. In this paper, we present the case for a re-conceptualisation of the pre-purchase practices that surround e-grocery. Technology mediated household organisation is reviewed in the context of multiple equipment, diverse technological generations and access types, and household members’ geographical locations. We then, provide a theoretical analysis in the perspective of consumers’ daily life established social practices and cultural norms and routines, constrained by the repetitive aspects of grocery shopping. Household internal dynamics, coping mechanisms, the need for ever changing experiences are explored. The multifaceted aspects of information gathering and sharing are unpacked including foreseen usage of grocery in specific social circumstances (conspicuity of food consumption) and perspectives (timing, logistic, and alternatives). Critical thresholds in information processing, and household organization are identified. Strategic recommendations are then formulated and plans for future research presented.

  • 36.
    Elbanna, Amany
    et al.
    Royal Holloway University, London.
    Linderoth, Henrik
    Jönköping University, School of Engineering, JTH, Civil Engineering. Jönköping University, School of Engineering, JTH. Research area Built Environment.
    The formation of technology mental models: the case of voluntary use of technology in organizational setting2015In: Information Systems Frontiers, ISSN 1387-3326, E-ISSN 1572-9419, Vol. 17, no 1, p. 95-108Article in journal (Refereed)
    Abstract [en]

    The use of information systems in organisationspresents one of the early signs of success. Hundreds of studieshave generated a wealth of knowledge on systems use across abroad range of technologies and theoretical approaches.However, new types of technologies and organisations continueto pose challenges to systems use. The case of opensystems that are offered to users on a voluntary basis presentsone of those challenges for two reasons: 1) the systems areopen in the sense that they could be configured in many waysdepending on users finding use cases and possible applications;2) the system use is voluntary and hence there is noorganisational push. They bring users’ choice and active findingof use cases to the centre of their success. This studyquestions why and how users choose to engage (or not toengage) with open technology on a voluntary basis and howand why its use options and potential unfold? It examines alongitudinal case study (1994–2012) on the voluntary use oftelemedicine. The findings reveal that users’ perception ofopen technology in a voluntary setting is formed through acontinuous interplay between users’ technology mentalmodels, professional identity, institutional traditions and arrangementsand work practices. If perceived to be in contradictionwith professional identity, institutional traditions andarrangements or work practices, users’ technology mentalmodels are fixated on the misfit and the misfit is therebyreinforced. Hence, users do not try to find use cases or thinkof possible applications. However, institutional entrepreneurscould break this self-fulfilling prophecy by influencing boththe technology mental models of users and the institutionalarrangements.

  • 37.
    Engström, Annika
    et al.
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Wikner, Joakim
    Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
    Identifying scenarios for ambidextrous learning in a decoupling thinking context2017In: / [ed] Hermann Lödding, Ralph Riedel, Klaus-Dieter Thoben, Gregor von Cieminski, Dimitris Kiritsis, Springer, 2017, p. 320-327Conference paper (Refereed)
    Abstract [en]

    The human perspective and the flow perspective of businesses represent two areas of competence that study similar systems but with different frame of references. The human perspective involves ambidextrous learning that concerns how knowledge is developed and used for different purposes by individuals or groups of individuals. The development of knowledge for new situations is referred to as ‘exploration’, while ‘exploitation’ refers to execution in known and stable contexts. Furthermore, decoupling thinking is important from a flow perspective and concerns how a value-delivery package is created. This type of thinking decouples the flow perspective into segments with different characteristics that are significant for process management. The examples presented in this paper are distinctive drivers of flow in terms of speculation or commitment, and the level of customisation. By combining these two perspectives, a set of 15 scenarios is identified for further research on ambidextrous learning in a decoupling thinking context.

  • 38.
    Gamondes, E
    et al.
    Universidad Tecnologica Nacional, Buenos Aires.
    VerdeRey, M
    Universidad Tecnologica Nacional, Buenos Aires.
    Jover, M
    Universidad Tecnologica Nacional, Buenos Aires.
    Casanovas, Ines
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Education of engineers: Competencies and working requirements in the new educational environments2008In: Proceedings of the 4th International Symposium on Image/Video Communications over Fixed and Mobile Networks, 2008Conference paper (Refereed)
  • 39.
    Ghazawneh, Ahmad
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Towards a Boundary Resources Theory of Software Platforms2012Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    The last few years have witnessed a significant increase in the frequency and magnitude of involving third-party application developers in software platforms. While this involvement offers great opportunities in building and sustaining platform innovation, it also exposes platform owners to significant challenges. Typically, platform owners facilitate the involvement of third-party developers by providing resources, referred to in this thesis as boundary resources, that give access to the platform, shift design capability, and facilitate the use of the platform’s core technologies. At the same time, these resources have the potential to be used to maintain platform control. This involves seemingly conflicting goals that creates a challenge for platform owners in finding the right balance.

    The main objective of this thesis is to investigate and understand the role of boundary resources in platform owners’ efforts to stimulate third-party development. To this end, this thesis proposes a theoretical model of boundary resources. This model centres on various drivers behind boundary resources design and use, and how these drivers interact in third-party development. The thesis also presents a comprehensive view of governance and strategizing practices used by platform owners through boundary resources. This thesis comprises a cover and a collection of five published research papers. The thesis applies a qualitative research method and employs multiple case studies. Boundary resources, innovation networks and platform governance perspectives have been synthesized to build a theoretical  basis to analyze the empirical findings.

    This thesis complements and extends the literature on software platforms, and the insights derived from the thesis enhance previous research on third-party development. In addition, it provides a focused theoretical account of the interfaces between platform owners and third-party developers that contributes to the body of knowledge developed around using tools for innovation.

  • 40.
    Ghazawneh, Ahmad
    et al.
    IT University of Copenhagen.
    Mansour, Osama
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Value Creation in Digital Application Marketplaces: A Developers’ Perspective2015In: International Conference on Information Systems, 2015Conference paper (Refereed)
    Abstract [en]

    Digital application marketplaces are increasingly relevant for digital platform owners seeking to reap the benefits of distributing, brokering, and operating applications by third-party developers. Owners of such marketplaces have two vital goals: address the needs of heterogeneous end-users and attract third-party developers. A key element in simultaneously accommodating these goals is value creation. However, while there is emerging literature on digital application marketplaces, little empirical evidence exits about the value creation process for and by application developers. Drawing on a research study of third-party developers, we synthesize the value creation perspective and digital platforms literature to develop an understanding of value creation in digital application marketplaces from the perspective of third-party developers. Our study identifies and explores six different value sources and their associated value creation and realization. In doing this, our research extends and complements existing digital platform literature and contributes new knowledge about new forms of value creation. 

  • 41.
    Gustafsson, Bennet
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Orrgren, Alexander
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Cloud Computing: The Adoption of Cloud Computing for Small and Medium Enterprises2012Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The objective with this research was to investigate and understand the adoption of cloud computing and to find the process of adopting cloud services. The method used to collect data was interviews. To find both the users and the providers perspective two cases were investigated, one user case and one provider case. The results were divided into two parts, the first a number of categories that were found when comparing the user case to the provider case, the second a process that describes the adoption of cloud computing. The categories in the first part of the results are; decision process, definition of cloud computing, integration and security, adoption and future development. When analyzing the results we came to the conclusion that both users and providers are striving for simplicity, security and to move the responsibility away from the user. The adoption of cloud computing is not as complex as many organizations have thought and by moving the applications and hardware out of the organization the user can focus on its core strategies.

     

  • 42.
    Gäre, Klas
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Melin, Ulf
    Linköpings universitet.
    Sociomaterial actors in the assimilation gap: a case study of web service, management and IT-assimilation2012In: Information Systems and E-Business Management, ISSN 1617-9846, E-ISSN 1617-9854, Information Systems and E-Business Management, ISSN 1617-9846, Vol. 11, no 4, p. 481-506Article in journal (Refereed)
    Abstract [en]

    This paper investigates the conditions for the assimilation of information systems (IS) and information technology (IT) in organizations and the influence of various actors in the organization and eBusiness context. To do so it draws on the literature on assimilation gap, sociomateriality and infrastructure together with a study of implementation and use of information and communication technology in and among organizations in a Swedish region. There were substantial investments in web infrastructure made on a regional level and the focus of this study is how the investments were transformed and assimilated in practices, relations and communication. Based on the empirical data from the case study, the paper extends the assimilation process into interplay among actors in organizations contexts. It describes organizations’ strategies for coping with their needs for information and the actors in these processes. Two categories of actors are identified, sensemaking and sensegiving actors, as most important in assimilation of IS/IT in organizations. A sociomaterial perspective gives guidance and a better understanding of the assimilation process in terms of knowledge and interpretative frames, and how assimilation involves identity construction and negotiations among sensemaking and sensegiving actors. The contribution of this paper is a better understanding of the context of assimilation and adaptation of IT in organizations’ business processes, and steps to be taken to improve readiness.

  • 43.
    Göbel, Hannes
    et al.
    University of Borås.
    Cronholm, Stefan
    University of Borås.
    Seigerroth, Ulf
    Jönköping University, School of Engineering, JTH. Research area Information Engineering.
    Towards an agile method for ITSM self-assessment: A Design Science Research Approach2013In: Proceedings of ICMLG 2013 The International Conference on Management, Leadership and Governance, 2013Conference paper (Refereed)
    Abstract [en]

    — IT Service Management (ITSM) is an expensive field where small and medium sized enterprises (SMEs) need to become more efficient in their ITSM related work in order to cut costs and improve quality. The focus of this paper is to suggest a solution to the scarcity of process improvement methods dedicated to ITSM-processes in SMEs. The solution consists of an agile self-assessment method designed and evaluated in accordance with Design Science Research. The aim of the method is to support SMEs in their attempt to evaluate and improve their quality of ITSM processes. The findings show that the method creates opportunities for organizations to improve their ITSM processes. The method can be used to identify process gaps in comparison to standards for ITSM. It can also be used for benchmarking purposes within an organization as well as it can guide an organization’s improvement efforts. The method also depicts a standard that is easy for SMEs to understand and to use as guidance (with ITSM specific examples). Finally, the method enables SMEs to implement standards for ITSM in a resource-efficient way. Based on empirical evidence from applying the method the conclusion is that the method is useful for the intended target group and that the method agrees well with theories within the field.

  • 44.
    Hidalgo Valdez, Cristina Cecilia
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    IS/IT Risk Assessment in the Implementation of a Business Continuity Plan: An integrated approach based on Enterprise Risk Management and Governance of Enterprise IT2015Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Business continuity is an area of research that ensure continuity of enterprise operations. Business continuity requires knowledge and input from business and IT leaders to assess and manage risks associated with critical business processes to develop a plan that can allow the organization to resume operations. Organizations that have a holistic enterprise risk management approach can better manage business and technology risks. The increasing dependency on technological resources asserts the need to assess business and technology risks to develop business continuity. Nevertheless, governance and enterprise leaders find difficult to determine the scope and impact of risks associated with enterprise operations. In organizational contexts, business continuity planning is perceived as an element of contingency instead of an opportunity for improvement. In addition, there is a lack of academic literature related to the organizational implementation of a business continuity plan. For this reason, there is a need to merge enterprise risk management and governance of enterprise IT views to provide an integrated perspective of business and technological risk in the im-plementation of a business continuity plan.The objective of the study relies on assessing how the implementation of a business continuity plan is conducted, together with its challenges and benefits, to provide insights on the elements that facilitates a business continuity plan implementation. The study focuses on the preparation phase of a business continuity plan, where enterprise risks are identified, evalu-ated and mitigated. The study results are based on a case study performed at a multination retail and manufacturing enterprise in Spain. The results indicates that awareness from the higher governance body and senior management on the dependency that enterprises have developed on IS/IT key resources is a factor that influence how risk management and technology risk is perceived in organizations. This influence how the higher governance body views the need to implement enterprise risk management, governance of enterprise IT and business continuity initiatives. Likewise, the elements facilitating a business continuity imple-mentation are associated with the sponsorship and leadership from organizational actors, the involvement of an external organizational agent that can bring expertise and methodology related to business continuity planning, identification of enterprise critical areas and processes and the creation of business and IT risk scenarios to depict threats to the organization operations and processes. This internal reflection brings challenges and benefits to the or-ganization and both are addressed in the study.The study concludes with the presentation of two high level frameworks that can aid enter-prise leaders to visualize and understand the influence that enterprise risk management and governance of enterprise IT has on the implementation of a business continuity plan and the underlying elements that facilitate a business continuity plan implementation in organizations.

  • 45.
    Hugoson, Mats-Åke
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Johansson, Björn
    Copenhagen Business School.
    Seigerroth, Ulf
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    The Total Picture: A Framework for Control of IT-Investments2008Conference paper (Refereed)
    Abstract [en]

    Evaluation of IT-investments is a hard and tricky question. The paper presents a framework for control of IT-investments, which aims at providing decision-makers with a clear picture of, both individual IT-investments as well as an aggregated level where all IT-investments are compiled into a total picture. The framework has been developed with an action-research approach. In a number of workshops intermediate results have been presented and reactions from practitioners have influenced the development. Participants in the project come from different EU countries all directly concerned with IT-investments. The framework that is tested in authorities in different EU countries is from participants considered to have a potential to improve the decision-making processes. The framework also has potential to be used in academic teaching in IT economics. The framework is based on a lifetime perspective, where established investment models can be applied. A main dimension is to consider interrelations between different IT- investments through compilation into a total picture, in order to control the total spending on IT in organizations.

  • 46.
    Hönlinger, Johannes
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    The role of instant messenger as computermediated communication tool for knowledge sharing and teamwork performance2018Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Background: The virtuality of teams has increased due to the emergence computer-mediated communication (CMC) tools in the last decades. The push of instant messengers (IM) in private life has also lead to a stronger influx in the professional context. Theories such as media-synchronicity theory or the computer-mediated communication interaction model have described the capabilities of CMC tools and indicated their usage in teamwork related contexts. In this realm, the transmission of social cues has always been a potentially important matter of discussion.

    Purpose: Relating to studies from Asia and research conducted at the beginning of the century, the impact of the use of IM as communication tools on knowledge sharing and teamwork performance in Germany shall be assessed.

    Method: A partial least square-structural equation model is developed and tested using a survey distributed via a snowball approach among professionals in Germany.

    Conclusion: The results show that there is a significant positive relationship between the use of IM and knowledge sharing, respectively teamwork performance through its influence on communication quality. However, there is also a negative impact on interactivity which negatively affects knowledge sharing. It is also indicated that interruptions do not seem to have a negative impact on teamwork performance as it was discussed and rejected in several previous studies. Emoticons as a transmitter of social cues have not demonstrated to be of significant importance for communication in a professional context as of now. IM use leads to a positive impact on the perception of communication quality. Overall, IM are on the way to become an important communication channel in teamwork tasks, but will mostly serve as a complementary means of communication.

  • 47.
    Imre, Özgün
    Linköpings universitet, Industriell ekonomi.
    Adopting Information Systems Perspectives from Small Organizations2017Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    Why do organizations adopt information systems? Is it just because of financial reasons, of concerns for efficiency? Or is it due to external pressures, such as competitor pressure, that an organization adopts an information system?

    And, how does the adoption take place? Is it a linear process, or is the process one of  conflicts? Does a specific person govern this process, or do we have multiple parties involved? What happens if these conflicts occur among those involved? How does the organization move on and achieve a successful information system adoption?

    By investigating two organizations, one international academic journal and one South American manufacturing company, this thesis aims to investigate the whys and hows of information system adoption, and aims to contribute to the discourse on information system adoptions in small organizations – an often underrepresented segment in information system adoption literature.

    By adopting different theoretical lenses throughout the five research papers included, this body of work suggests that even when seemingly simple, information system adoptions can become rather complex. The cases reveal that the role of information systems and issues related to information system adoptions are often not well thought-out in the early days of the organization. The actors’ understandings of adoption and consequences mature and the information systems become more intertwined.

    Common use of stakeholder theory introduces general stakeholders and their interaction with the focal organization. The cases reveal that the adoption process involves multiple actors, even within what would initially appear as a stakeholder, and that those actors can be in conflict with each other. These conflicts often lead to negotiations, and the cases reveal that these negotiations are opportunities of learning; the actors engage with the information system and with each other, gaining new knowledge about the issues at hand.

    The dissertation argues that there are various social worlds in information system adoptions, and various factors – ranging from organizational structure to social norms – that often affect why and how the organization undergoes an adoption process. The multiple power relations and divergent interests of stakeholders in these adoption processes, and how information systems affect other parts of the organization, reinforce the need for a well thought-out, flexible and reflexive approach to information system adoptions.

  • 48.
    Johansson Angesjö, Magnus
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Füssel, Roland
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    How to Market Mobile Apps as a Startup: A Case Study on Truecaller2013Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The mobile app market is continuously increasing and an increasingly number of actors aims to gain market shares in this business sector. At the same time the number of app stores with a significant influence on the market are few; with Google Play and Apple App Store as the major actors of the app store market. With few distributions channels, and many large companies with resources as competitors, it is crucial for initiated startups to find suitable marketing strategies in order to compete on the app market. This study focuses on startups which are in their earlier phase of existence and do not have an excess of resources. The case of Truecaller is of interest to mobile app startups in general because of its exceptional successfulness in a relative short amount of time.

    First a thorough research of secondary literature was performed to find marketing activities applicable to mobile app developers. These marketing activities were divided and applied by using the four P’s of marketing in order to achieve a perceivable framework which is possible to grasp. The marketing activities were reformed into open-ended questions which were conducted during the interviews on Truecaller’s Marketing Manager, and Release/Project Manager. The gathered marketing activities that were demonstrated to be successful by the case of Truecaller, which is the empirical example of a startup in this study, were structured into a marketing strategy framework.

    The central findings of this study were firstly that unpaid promotional marketing activities in form striving for customer reviews, social media integration and sharing functions implemented to the app should be done in order to increase the word of mouth spread. It is also emphasized to build good relationships with different opinion leaders and further on to send push notifications to remind users of the app. Paid promotional activities were found to be optional for startups in the context of this study. Secondly the central findings regarding the Product strategies were frequent updates of the app to remind users of its existence, strive for feedback, and try to build on network effects. Furthermore in addition to build a unique and functional app which enables a positive user experience, it is important to offer users instant support and to execute localizations strategies. Thirdly the findings of the Place category were the visibility aspects to choose an appealing app name and app description, have an attractive app icon and screenshots, and to choose effective keywords and categories. Moreover it is emphasized to ensure availability and compatibility by supporting several platforms. Lastly concerning Price it is important for startups to find their own customized strategy, but the case of Truecaller stressed the freemium pricing strategy.

  • 49.
    Kaczmarek, Tomasz
    et al.
    Poznan University of Economic, Department of Information Systems.
    Seigerroth, Ulf
    Jönköping University, School of Engineering, JTH. Research area Information Engineering.
    Shilov, Nikolay
    St.Petersburg Institute for Informatics and Automation of the Russian Academy of Sciences.
    Multi-layered enterprise modeling and its challenges in business and IT alignment2012Conference paper (Other academic)
    Abstract [en]

    In this article we have presented different challenges that need to be handled during enterprise modelling if we want to achieve business and IT alignment. The over all research question in the paper is: What are the challenges within and between the levels in a multi-layered model for business and IT alignment? In relation to this research question we have addressed what consequences these challenges will have on our view on and use of enterprise models as a mean to achieve business and IT alignment. The aim with the paper is also to give guidance about how to deal with these challenges. Our recommendations for how to deal with these challenges are summarised in five conclusions about, 1) the use and support from ontologies, 2) change as driving force during modelling (AS-IS – TO-BE). 3) the dependencies within and between layers must be clarified, 4) create balance between degree of formalism, degree of details, and degree of accuracy, and 5) guidelines and best practices about how to deal with these types challenges during enterprise modelling to create business and IT alignment.

  • 50.
    Kaidalova, Julia
    Jönköping University, School of Engineering, JTH. Research area Information Engineering.
    Positioning enterprise modeling in the context of business and IT alignment2014In: Business Information Systems Workshops: BIS 2014 International Workshops, Revised papers / [ed] Witold Abramowicz, Angelika Kokkinaki, 2014, p. 202-213Conference paper (Refereed)
    Abstract [en]

    The key for successful enterprise functioning lies in information technology that supports business needs, processes and strategies. The problem of Business and IT Alignment (BITA) has been acknowledged and actively discussed by academics and practitioners during the last two decades. Among practices that are used for BITA it is worth mentioning Enterprise Modeling (EM), which is considered as a powerful practice and catalyzing mechanism for capturing, visualizing and improving different aspects of an enterprise. The contribution of EM in BITA is to a large extent dependent on the intention behind the EM effort. This paper presents a conceptual illustration of the role of EM in the context of BITA. It is done via mapping Strategic Alignment Model and the hierarchy of possible EM intentions.

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