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  • 1.
    Acheampong, Faustina
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Development of Web-based Health Care Services in Swedish County Councils: Strategies, Usage and Challenges2010Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    eHealth has been adopted by many countries across the globe in response to cut down cost and improve the quality of life. Sweden has been engaged in providing web-based health care services for its citizens for the past decade and county councils have the responsibility to develop them. The main aim of this thesis is to present answers to the following research questions:What strategies (formal and informal) guide the development of web-based health care services provided by the Swedish county councils?What barriers exist in relation to the development and usage of web-based health care services provided by the county councils from the viewpoint of their IT leaders?From the perspective of IT leaders in the county councils and in their capacity to develop, manage and monitor their organizations‘ website content, which web-based health care services are mostly accessed by users and what age group utilize the services most?The thesis is an exploratory research conducted through a survey based on a mail questionnaire that was posted to all 21 county councils in Sweden with 18 councils responding. The results show that all county councils have formally adopted the National eHealth Strategy to guide the development of web-based health care services and some have other informal strategies as well. Technological barriers, resistance to use the web-based services and changing business process to integrate ICTs have been identified by IT leaders as major challenges that impede the development of web-based health care services in Swedish county councils. Swedish citizens more frequently access prescription renewal and booking and cancellation of appointments than other available web-based health care services which depicts a trend towards the use of advanced interactive services than basic information seeking, and people in the ages of 46 to 55 have been identified as the frequent users of web-based health care services according to IT leaders from the county councils.

  • 2.
    Acheampong, Faustina
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Vimarlund, Vivian
    Jönköping University, Jönköping International Business School, JIBS, Informatics. Jönköping University, Jönköping International Business School, JIBS, Centre for Information Technology and Information Systems (CenITIS).
    Business models for telemedicine services: A literature review2015In: Health Systems, ISSN 2047-6965, E-ISSN 2047-6973, Vol. 4, no 3, p. 189-203Article in journal (Refereed)
    Abstract [en]

    Telemedicine has been acknowledged to improve the quality of healthcare. However, many telemedicine services fail beyond the pilot phase. A literature review on business model components for telemedicine services was conducted. Based on specified inclusion criteria, 22 publications were included in the review. To facilitate the analysis of literature, a business model framework with value as its central focus was proposed. Improvement in quality, efficiency and accessibility of care were identified to be the outcomes of telemedicine, with patients and healthcare personnel being the main users of the services, which are delivered through home, institutional and community-based care. Patients, health providers, vendors, payers and government agencies are actors involved in the delivery of telemedicine services, which require investments in resources like videoconferencing technologies, home monitoring devices and other IT infrastructure. Subscriptions, reimbursements and pay-per-use revenue streams were identified as feasible for commercializing telemedicine services.

  • 3.
    Acheampong, Faustina
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Vimarlund, Vivian
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Effects of a Home-based Monitoring Device on Innovation in Healthcare Delivery: A Pilot Study2013In: Information Systems and Technology for Organizations in a Networked Society / [ed] Tomayess Issa, Pedro Isaias and Piet Kommers, Hershey, PA, USA: IGI Global, 2013, p. 316-334Chapter in book (Refereed)
    Abstract [en]

    Information technology has been suggested to improve patient health outcomes and reduce the burden of care. In this study, we explored the effects of collaborative innovation between caregivers and patients on healthcare delivery as a consequence of the use of an IT-based device by patients with atrial fibrillation. Two cardiologists and two nurses were interviewed while questionnaires were mailed to 75 patients querying them about the use of a home-based ECG for remote monitoring. Findings indicated that the caregivers considered the device to enhance the quality of clinical decision-making. Patients found the device to be useful and felt more involved in their own care. However, the introduction of the device presented work overload for the caregivers. Thus, the facilitation of timely diagnostics and decision-making were not realized. IT is an enabler through which innovation in healthcare delivery can be realized, but it must be integrated into work practices to realize potential benefits.

  • 4.
    Aghaunor, Lavin
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Fotoh, Xavieria
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Factors Affecting ecommerce adoption in Nigerian Banks2006Independent thesis Advanced level (degree of Magister), 10 points / 15 hpStudent thesis
  • 5.
    Agyemang, Frank
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Asante Ofori, Kingsley
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Ofori, Sunday Jonathan
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Promise and Performance of ERP (perspective of implementers)2006Independent thesis Advanced level (degree of Magister), 10 points / 15 hpStudent thesis
  • 6.
    Aidemark, Jan
    et al.
    Linnéuniversitetet.
    Askenäs, Linda
    Linnéuniversitetet.
    Mårtensson, Jan
    Jönköping University, School of Health and Welfare, HHJ, Dep. of Nursing Science. Jönköping University, School of Health and Welfare, HHJ. ADULT.
    Strömberg, Anna
    Linköpings universitet.
    Challenges for heart failure patients’ self-care systems – analysis of patients’ needs2014In: Procedia Technology - Elsevier, ISSN 2212-0173, E-ISSN 2212-0173, Vol. 16, p. 1256-1264Article in journal (Refereed)
    Abstract [en]

    Self-care is important for heart failure patients. However, what are the views of patients on their situation when it comes to realizing self-care? The aim of the paper is to investigate the self-care needs of HF patients, by understanding the issues they embrace in their self-care processes. In this paper we make a review of 17 interviews and make a classification of what the needs are for possible information technology support systems. Based on the analysis of these interviews, we identify the diversity of needs in support of activities related to different background conditions and the dynamics of change of learning and changes in the heart failure condition. The contribution of the paper is a framework for understanding the diversity of needs and the specific situations of this group of patients.

  • 7.
    Ajegunma, Solomon
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Abdirahman, Zakaria
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Raza, Hassan
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Exploring the governance of IT in SMEs in Småland2012Independent thesis Advanced level (degree of Master (One Year)), 40 credits / 60 HE creditsStudent thesis
    Abstract [en]

    With many research available on IT governance, this research differs from most of them due to its delimitation. The focus of this research lies in the two domains of value creation and performance measurement. Furthermore, the area of research has been small and medium Enterprises located in the area of Småland, Sweden.

    Brisebois, Boyd & Shadid (2001) gave us the following definition of IT governance: “How those persons entrusted with governance of an entity will consider IT in their supervision, monitoring, control, and direction of the entity. How IT is applied will have an immense impact on whether the entity will attain its vision, mission, or strategic goal.”

    An objective of IT governance is to align the IT resources of an enterprise in a way that it fast-tracks the business priorities of the enterprise and assures that the investments in IT generates business value and that the IT is performing to its expectations.

    The research questions and the outcome of this research paper sheds light on the challenges of both value creation and performance measurement within the SMEs, but it also showcases what the driving forces of IT value creation are and which benefits arise from measuring the IT performance within the SMEs.

    Through semi-structured interviews with four SMEs, based in the region of Småland, numerous amounts of challenges and driving forces for IT value creation and challenges and benefits to measuring IT performance have been extracted.

    Based on the extracted information from the interviews, an analysis and a conclusion have been formed by the authors. In the end, the authors provide their thoughts for suggestions for further work and how all of this contributes to the field of Informatics.

  • 8.
    Akindayo, Olayiwola
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Dopgima, Cynthia
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Improving Researcher-Patient Collaboration through Social Network Websites2012Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Purpose: The main purpose of this study/thesis is to, through an interview with researchers in medical field in Jönköping,  provide an empirical analysis of the link or relationship between medical researcher and patient through social networking sites specifically for collaboration in order to improve relationships, dissemination of information and knowledge sharing.

    Background: The importance of social networking websites as a means of interaction between groups of individuals cannot be underestimated. Their impact on daily life activities and activities cannot be underestimated. Because  millions of individuals are making use of Social Network Sites (SNSs) to build or reinforce relationships, connect, disseminate and share information as well as sharing of knowledge whether personal or non-personal experiences with people they already know offline or new people online. Therefore, the authors are interested basically in how social networking web sites are being utilized in terms of collaborations, information and knowledge sharing and particularly in what benefits and challenge are connected to improving inter-groups collaboration in research study between researchers and ordinary citizens.

    Method: A review of literature gives us insight about the subject terms, critical and sensitive issues in regards to collaboration through social networking sites designed for research purpose. We apply in general networking theories such as social capital and two of its components couple with Putman´s theory of bonding and bridging social capital as a theoretical framework to synthesize the concept of  ties (strong or weak) . Our analysis based on the empirical data gathered through surveys, interviews and observation provide us with interesting preliminary results and with blueprints to guide the analysis of the thesis.

    Conclusion: Social networking platforms are valuable and useful in our generation being part of daily life and activity to keep up with people within our networks. However, the authors discovered that the advantages of involving ordinary citizens to participate in improving researcher-patient collaboration through dynamic social networking actually outweigh the disadvantages despite all odds and sensitive issues such as trust, privacy issues and sceptics of some researchers. In others words, some of the researchers were enthusiastic to collaborate in terms of disseminating useful information and sharing valuable knowledge with ordinary citizens. Overall, the study revealed positive result that despite weak ties relationships, the willingness to collaborate is far more than the obstacles perceived in the course of establishing such collaboration.

  • 9.
    Albertsen, Thomas
    et al.
    Jönköping University, School of Engineering, JTH. Research area Information Engineering.
    Sandkuhl, Kurt
    Jönköping University, School of Engineering, JTH. Research area Information Engineering.
    Seigerroth, Ulf
    Jönköping University, School of Engineering, JTH. Research area Information Engineering.
    Tarasov, Vladimir
    Jönköping University, School of Engineering, JTH. Research area Information Engineering.
    Modelling Network-based Defence: Success and Failure of an Enterprise Modelling Endeavour2010In: The Practice of Enterprise Modeling: Third IFIP WG 8.1 Working Conference / [ed] Patrick Van Bommel, Stijn Hoppenbrouwers, Sietse Overbeek, Erik Proper, Joseph Barjis, Berlin: Springer , 2010, p. 121-129Conference paper (Refereed)
    Abstract [en]

    Research projects have an inherent risk of failure, and learning howto cope with the risk is an important task for everyone involved. In order to doso it is necessary to share the knowledge of the experiences done during andafter the project. This paper investigates a recently completed enterprisemodeling research project and contributes with lessons learned andrecommendations for future enterprise modeling projects.

  • 10.
    Albertsen, Thomas
    et al.
    Jönköping University, School of Engineering, JTH. Research area Information Engineering.
    Sandkuhl, Kurt
    Jönköping University, School of Engineering, JTH. Research area Information Engineering.
    Seigerroth, Ulf
    Jönköping University, School of Engineering, JTH. Research area Information Engineering.
    Tarasov, Vladimir
    Jönköping University, School of Engineering, JTH. Research area Information Engineering.
    The Practice of Competence Modelling2010In: The Practice of Enterprise Modeling: Third IFIP WG 8.1 Working Conference / [ed] Patrick Van Bommel, Stijn Hoppenbrouwers, Sietse Overbeek, Erik Proper, Joseph Barjis, Berlin: Springer , 2010, p. 106-120Conference paper (Refereed)
    Abstract [en]

    A clear understanding of the organizational competences of anenterprise and the underlying individual competences and the competencedevelopment needs has become more and more important for many industrialareas as a foundation for competence supply processes and adjustment tochanging market conditions. Competence modelling, i.e. the use of enterprisemodelling techniques for capturing existing and describing desiredorganisational and individual competences in enterprises, offers importantcontributions to this. In the last years, the authors of the paper have performed anumber of competence modelling cases, which revealed different characteristicsand resulted in lessons learned. This paper presents an examination of differentcharacteristics of competence modelling cases, and recommendations andlessons learned from these cases for the practice of competence modelling.

  • 11.
    Albertsen, Thomas
    et al.
    Jönköping University, School of Engineering, JTH. Research area Information Engineering.
    Sandkuhl, Kurt
    Jönköping University, School of Engineering, JTH. Research area Information Engineering.
    Tarasov, Vladimir
    Jönköping University, School of Engineering, JTH. Research area Information Engineering.
    Towards Competence Modeling and Competence Matching for Network-based Defense2007In: Proc. The 3rd International Conference on Military Technology, MilTech3, June 2007, Stockholm, 2007Conference paper (Other academic)
  • 12.
    Albertsen, Thomas
    et al.
    Jönköping University, School of Engineering, JTH. Research area Information Engineering.
    Sandkuhl, Kurt
    Jönköping University, School of Engineering, JTH. Research area Information Engineering.
    Tarasov, Vladimir
    Jönköping University, School of Engineering, JTH. Research area Information Engineering.
    Towards Competence Modeling and Competence Matching for Network-Based Defense2008In: Stockholm contributions in Military-Technology 2007 / [ed] M. Norsell, Stockholm: Swedish National Defence College , 2008, p. 9-22Chapter in book (Other academic)
  • 13.
    Albinsson, Lars
    et al.
    Högskolan i Borås.
    Forsgren, Olov
    Högskolan i Borås.
    Lind, Mikael
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Towards a Co-Design Approach for Open Innovation2008In: Designed for Co-designers workshop, Participatory Design Conference 2008 (PDC 2008), School of Informatics, Indiana University, Bloomington, U.S.A, 2008Conference paper (Other academic)
  • 14.
    Alexandersson, Lina
    et al.
    Jönköping University, School of Engineering, JTH, Computer and Electrical Engineering.
    Hinas, Sandra
    Jönköping University, School of Engineering, JTH, Computer and Electrical Engineering.
    Kravfylld design.: En studie i hur Requirements Engineering, sociala relationer och kommunikation kan samverka för en förbättrad hantering av kundkrav inom grafisk kommunikation.2015Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Purpose – There is no standardized approach for how to managing Customer Requirements, while there are significant challenges in managing them. Thus, the aim of this study is:

    To define a framework for the managing of Customer Requirements in Graphic Communication.

    In order to find the purpose of the study, a research question was developed and used as basis for the study.

    How can Requirements Engineering, Social Relationships and Communication improve the managing of Customer Requirements in Graphic Communication?

    Method – The study worked is based on one data collection method, semi-structured interviews, in order to answer the research question. The interviews were conducted to obtain the primary data. The method were selected to ensure a qualitative approach in the study. The study has also literature studies conducted as an important element in order to provide a background on existing theories, methods and tools.

    Findings – The study is of an interdisciplinary nature and its results concern areas such as: Requirements Engineering, Graphic Communication, Social Relationships and Communication. These areas have been studied to see how they can interact and ensure a higher and uniformed level of project results, as advertising agencies, consultants in communication and advertising industry delivers. The study resulted in a framework for managing Customer Requirements in Graphic Communications. A framework consisting of two different categories that can affect both practical processes and a social communicative dimension linked to the handling of requirements. The study’s result describes the elements that should be in an iterative design process and how the framework can be used in conjunction with such development.

    Implications – The study is considered to contribute to the research world, since its results have opened up new doors for additional areas for applying the Requirements Engineering. For business and everyday-work in the advertising and communication industry, the result demonstrated that the framework for managing Customer Requirements in Graphic Communications should help to support operations work process, and ensuring a more consistent level of quality. Development processes and its final result would have greater opportunity to be successful, while the use of project resources with high probability could be improved and more efficient through the structure framework brings.

  • 15.
    Ali Fareedi, Abid
    et al.
    Jönköping University, School of Engineering, JTH, Computer and Electrical Engineering.
    Tarasov, Vladimir
    Jönköping University, School of Engineering, JTH. Research area Information Engineering.
    Modelling of the Ward Round Process in a Healthcare Unit2011In: The Practice of Enterprise Modeling: 4th IFIP WG 8.1 Working Conference, PoEM 2011 Oslo, Norway, November 2-3, 2011 Proceedings / [ed] Paul Johannesson, John Krogstie and Andreas L. Opdahl, Springer Berlin/Heidelberg, 2011, Vol. 92, p. 223-237Conference paper (Refereed)
    Abstract [en]

    Information systems (IS) are nowadays extensively used to support all kinds of activities in healthcare organisations. Enterprise modelling can help to make the use of IS in healthcare more effective by providing process and domain models reflecting a particular healthcare unit. This paper proposes a model of the ward round process in a healthcare unit. The proposed model identifies the roles of medical professionals, tasks that can be performed according to the personnel’s competences, and activities that are carried out as part of the tasks to achieve goals of the ward round process. A formal approach has been used to implement the modelling results in the form of an ontology. Such formal ontologies can support improvement and development of IS in healthcare. We learned that modelling workshops are important for development of models that can be formalized in a machine-readable form.

  • 16.
    Allwood, Jens
    et al.
    Gothenburg University, SSKKII, Sweden.
    Lind, Mikael
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Making the Web more Pragmatic: Exploring the Potential of some Pragmatic Concepts for IS Research and Development2008In: The Inaugural meeting of The AIS Special Interest Group on Pragmatist IS Research (SIGPrag 2008) at International Conference on Information Systems (ICIS2008), France, The AIS Special Interest Group on Pragmatist IS Research (SIGPrag 2008) – www.sigprag.org , 2008, p. 67-72Conference paper (Other academic)
    Abstract [en]

    In this paper we examine some pragmatic concepts that we believe have a potential in relation to three core activities of the IS-field; 1) description and understanding, 2) evaluation, and 3) design. The concepts that we will examine are “social activity”, “communicative act”, “sequences of communicative acts” or “exchange types”, “communicative feedback” and “turn management”. We describe the concepts and then exemplify how they can be used to analyze web services by examining e-mail and Wikipedia as two activities currently on the web. Our analysis leads to a  partly new description of both phenomena. It also leads to a number of open questions concerning the functionalities of both phenomena. 

  • 17.
    Alm, Håkan
    et al.
    Högskolan i Borås.
    Lind, Mikael
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Salomonson, Nicklas
    Högskolan i Borås.
    Metod för utveckling av medborgarkontakter i Marks kommun2008Other (Other (popular science, discussion, etc.))
    Abstract [en]

     

    Att säkerställa kvalitet i den service som en kommun erbjuder sina medborgare är en komplicerad uppgift. Olika analysinstrument och arbetsformer behöver tillämpas för att säkerställa tillräckligt tydligt medborgarfokus. I detta arbete har en metod utvecklats för att analysera kvalitet i det elektroniska servicemötet. Denna metod bygger på att betrakta organisationens ambitioner och de instrument som tillhandahålls för medborgarna i kontrast till den livssituation som medborgaren befinner sig i. Olika analysinstrument har tillämpats där resultaten pekar på att de tjänster som Marks kommun idag tillhandahåller för elektronisk kontakt inte i tillräckligt grad motsvarar medborgarnas förväntningar. I och med att arbetet i detta inledningsskede bara fokuserat på den elektroniska kontakten så är nästa steg att 1) bredda analysen till att också innefatta övriga sätt att ha kontakt med medborgaren och 2) studera samspelet mellan olika kontaktsätt samt 3) analysera processer och intern koordination hos Marks kommun för att säkerställa kvalitet i kontaktverksamheten.

     

  • 18.
    Andersson, Andreas
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Bergsten, Thomas
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    A case study of documentation's significance: in ERP system development projects2008Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
    Abstract [en]

    Abstract

    In order to stay competitive in today’s changing business world, companies need to manage

    the increased complexity as they evolve. To be able to handle this complexity, many companies

    chose to implement an ERP system. Investing in an ERP system is not something that

    is made in a trice but is a large investment which together with today’s low-profit margins in

    companies makes it essential to keep the costs as low as possible. More than half of the total

    cost for an ERP investment is said to be related to costs for the system’s maintenance and

    support. Documentation is one of the factors which affect this cost, and if it is not made satisfactorily

    it is said to result in a considerable increase of the system’s total cost. This is why

    it is important not to overlook the documentation as a part of ERP system development

    project.

    The purpose with this thesis is to investigate the existing documentation routines in ERP

    system development projects at AB Volvo’s subsidiary Volvo IT, in order to find suggestions

    of improvement for future projects. In order to fulfill the purpose of the study, we formed a

    research question with three sub-questions and through a deep analysis of the empirical material

    we presented the answers to these questions as the conclusions of this thesis.

    Our study is based on an inductive research approach using a case study to gain deeper and

    more helpful qualitative knowledge and data. The empirical data was analyzed using the

    template analysis method where we divided the collected data into appropriate categories.

    The knowledge created through this study is of exploratory, normative, predictive and categorical

    nature.

    After having analyzed the results from our case study we found several suggestions of improvements

    for Volvo IT to use in future projects. For other companies involved in ERP

    system development projects of their own, the conclusions of this thesis will work as valuable

    issues to take into consideration for upcoming projects. We have concluded that the

    main reason behind lacking quality of documentation in the development projects is not the

    unawareness of its importance, but the absence of concrete evidence of high quality documentation’s

    positive effects on a system’s total cost. We believe that in order to achieve documentation

    of high quality, there needs to be a change of attitude to documentation as a

    work task and the task itself must be higher prioritized in the projects. Another important

    suggestion is that a control of the conducted documentation’s quality must be done, not only

    a control of the existence of the right kind of documents. We are of the opinion that a company

    should not allocate resources to create a method of documentation before the importance

    of high quality documentation is clarified. Ultimately, we believe that the system development

    process should be focused around the customer, because of the more frequent use

    of custom made solutions and to help the people in the project to set the right level of abstraction

    on the documentation.

  • 19.
    Andersson, Bo
    et al.
    Ekonomihögskolan, Lunds universitet.
    Keller, Christina
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Harness Mobility: Managing the Off-Task Property2010In: Global Perspectives on Design Science Research: The 5th International Conference on Design Science Research in Information Systems and Technology 2010, in St Gallen, Switzerland / [ed] Winter, R.,Zhao, J. L. & Aier, S., Berlin Heidelberg: Springer , 2010, p. 258-269Conference paper (Refereed)
    Abstract [en]

    Technological advancements in mobile computing and wireless networks open up to new applications and new user-groups in the mobile workforce. However, a considerable part of the mobile workforce, such as e.g. drivers or healthcare staff, is chiefly performing other tasks than interacting with their computers. As a result, they are not able to pay attention to computer interaction, making them mainly off computer tasks. The aim of the paper is to develop a design theory to manage off-task situations in mobile computing. Interviews were performed with developers of an information system comprising mobile devices for drivers. From the interviews, a design of an artifact and a design theory based on a strategy to automate routine administration task using place awareness is presented. The eight components of IS design theory by Gregor and Jones is applied as a theoretical framework.

  • 20.
    Andersson, Daniel
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Fries, Hannes
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Johansson, Per
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Business Intelligence: The impact on decision support and decision making processes2008Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
    Abstract [en]

    Historically, decision support systems have been used in organizations to facilitate better decisions. Business Intelligence has become important in recent years because the business environment is more complex and changes faster than ever before. Organizations have started to realize the value of existing information in operational, managerial, and strategic decision making. By using analytical methods and data warehousing, decision support can now be used in a flexible way and assist decision makers in decision making processes. Increasing investments in Business Intelligence indicate that it can bring value to organizations. Benefits such as the ability to access relevant and timely decision support when it is needed can be of tremendous value when the use of existing information has become more a question of survival or bankruptcy for an organization, than profit or loss. Thus, it would be interesting to see how decision support and decision making have changed in organizations after implementing a Business Intelligence system. The purpose of this thesis is to investigate if and how Business Intelligence has changed decision support and decision making processes.A deductive approach using a qualitative method has been used with semi-structured elite interviews. The thesis aims to investigate the manufacturing industry located in the Jönköping region in Sweden. The interviewed organizations are Husqvarna AB, Fläkt Woods AB, Myresjöhus AB, and Kinnarps AB. Our analysis shows positive effects of Business Intelligence in organizations with improvements of decision support due to timeliness, accessibility, quality, and better control of organizational information. As improvements in decision support has occurred, decision making has become better. Complicated problems are now easier to interpret by decision makers. Our research also concludes that intuition still has a major impact in decision making processes.

  • 21.
    Andersson Hagiwara, Magnus
    et al.
    School of Health Sciences, University of Borås, Sweden.
    Andersson-Gäre, Boel
    Jönköping University, School of Health and Welfare, The Jönköping Academy for Improvement of Health and Welfare. Jönköping University, School of Health and Welfare, HHJ. IMPROVE (Improvement, innovation, and leadership in health and welfare).
    Elg, Mattias
    Jönköping University, School of Health and Welfare, The Jönköping Academy for Improvement of Health and Welfare. Division of Quality Technology and Management, Linköping University, Sweden.
    Interrupted time series versus statistical process control in quality improvement projects2016In: Journal of Nursing Care Quality, ISSN 1057-3631, E-ISSN 1550-5065, Vol. 31, no 1, p. E1-E8Article in journal (Refereed)
    Abstract [en]

    To measure the effect of quality improvement interventions, it is appropriate to use analysis methods that measure data over time. Examples of such methods include statistical process control analysis and interrupted time series with segmented regression analysis. This article compares the use of statistical process control analysis and interrupted time series with segmented regression analysis for evaluating the longitudinal effects of quality improvement interventions, using an example study on an evaluation of a computerized decision support system.

  • 22.
    Andersson, Henrik
    et al.
    Jönköping University, School of Engineering, JTH, Computer and Electrical Engineering.
    Brånedal, Lars
    Jönköping University, School of Engineering, JTH, Computer and Electrical Engineering.
    Sahlin, Daniel
    Jönköping University, School of Engineering, JTH, Computer and Electrical Engineering.
    Informationssystem för service av truckar och städmaskiner2006Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
    Abstract [en]

    This paper describes the evolutionary development of an information system for a small company. The company performs overhaul of forklifts and cleaning machines. The company has already an information system that handles the reports from these overhauls but it needs a supplementary tool that assist the chief planner to plan forthcoming overhauls.

    It should be able to display coming overhauls in a timetable and eventually print them, either to a PDF file or to a document. The timetables this function produces will help the chief planner and the assemblers to get a good overview of their day-to-day work.

    The tool needs to be intelligent in that way that it takes into consideration were in the country different assignments will be performed. So that time consuming travels over great distances can be avoided. This coordination will lead to higher profitability for the company and more satisfied customers.

    The paper contains theoretic background about what models and methods that are used in the development of an information system. This theoretic background is then used when developing a system in practise and the result of this is then showed. In the end the results are compared to the demands, goals and requirements stated in the beginning of the paper, to see if they are fulfilled.

    This is a degree thesis at the S c ho o l o f E n gineering, Jö nkö pin g U niversity. It’s a part of the programme: Communication and Information Technology, and are mainly based on knowledge from the following courses: Programming Methods, Database Systems and Trends, Software Engineering Methods and Systems Analysis and Design with a Concept of Quality.

  • 23.
    Andersson, Pernilla
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Malmkvist, Linnea
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Green IT Balanced Scorecard: A model developed for the Swedish environment2012Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Climate change has become a widely discussed topic in many regions of the society. Green IT can be seen as part of the solution to this problem and can be defined as practices that work to improve the phases of design, production and usage of IT hardware, software and communication systems to effectively and efficiently use IT as a tool in the business, with minimal effect on the environment and promoting sustainability.

    The purpose of this thesis is to investigate if the Balanced Scorecard model has to be adapted and can be used to find objectives that can aid the implementation of Green IT. This was done by using an inductive approach to find Green IT practices through secondary data and with semi-structured interviews with four Swedish companies. From the interviews, several Green IT practices and drivers were established. The drivers allowed the authors to determine that the Balanced Scorecard’s perspectives did not have to be adapted to fit a Green IT Strategy.

    The Green IT practices were transformed into initiatives that formed the basis for several Green IT objectives. Each objective individually fit into the four original perspectives of the Balanced Scorecard. These objectives, including initiatives, were the building blocks for the final Green IT Balanced Scorecard.

  • 24.
    Andreev, Andriy
    et al.
    Hanken School of Economics, Helsinki, Finland.
    Argyrou, Argyris
    Hanken School of Economics, Helsinki, Finland.
    Using self-organizing map for data mining: A synthesis with accounting applications2012In: Data mining: Foundations and intelligent paradigms: Volume 3: Medical, health, social, biological and other applications / [ed] Dawn E. Holmes & Lakhmi C. Jain, Berlin: Springer, 2012, p. 321-342Chapter in book (Refereed)
    Abstract [en]

    The self-organizing map (i.e. SOM) has inspired a voluminous body of literature in a number of diverse research domains. We present a synthesis of the pertinent literature as well as demonstrate, via a case study, how SOM can be applied in clustering accounting databases. The synthesis explicates SOM's theoretical foundations, presents metrics for evaluating its performance, explains the main extensions of SOM, and discusses its main financial applications. The case study illustrates how SOM can identify interesting and meaningful clusters that may exist in accounting databases. The paper extends the relevant literature in that it synthesises and clarifies the salient features of a research area that intersects the domains of SOM, data mining, and accounting. 

  • 25. Argyrou, Argyris
    Auditing journal entries using self-organizing map2012In: 18th Americas Conference on Information Systems 2012, AMCIS 2012, 2012, p. 986-995Conference paper (Refereed)
    Abstract [en]

    A considerable body of regulatory pronouncements attests to the significance of auditing journal entries for ensuring that financial statements are free of material misstatements; however, existing empirical studies have paid insufficient attention to the audit of journal entries. To explore this issue further, this paper proposes a model based on self-organizing map as well as validates this model by performing experiments on a dataset containing journal entries. Empirical results suggest that the proposed model can detect "suspicious" and legitimate transactions with a high degree of accuracy. Further investigations reveal that the performance of the model is robust to varying prior probabilities of "suspicious" journal entries occurring in the population. The findings indicate that the model can assist auditors in detecting "suspicious" journal entries.

  • 26.
    Argyrou, Argyris
    Hanken School of Economics, Helsinki, Finland.
    Clustering hierarchical data using self-organizing map: A graph-theoretical approach2009In: Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Springer, 2009, Vol. 5629, p. 19-27Conference paper (Refereed)
    Abstract [en]

    The application of Self-Organizing Map (SOM) to hierarchical data remains an open issue, because such data lack inherent quantitative information. Past studies have suggested binary encoding and Generalizing SOM as techniques that transform hierarchical data into numerical attributes. Based on graph theory, this paper puts forward a novel approach that processes hierarchical data into a numerical representation for SOM-based clustering. The paper validates the proposed graph-theoretical approach via complexity theory and experiments on real-life data. The results suggest that the graph-theoretical approach has lower algorithmic complexity than Generalizing SOM, and can yield SOM having significantly higher cluster validity than binary encoding does. Thus, the graph-theoretical approach can form a data-preprocessing step that extends SOM to the domain of hierarchical data.

  • 27. Argyrou, Argyris
    Investigating financial distress: The case of macroeconomic uncertainty2012Conference paper (Other academic)
  • 28.
    Argyrou, Argyris
    et al.
    Hanken School of Economics, Helsinki, Finland.
    Andreev, Andriy
    Hanken School of Economics, Helsinki, Finland.
    A semi-supervised tool for clustering accounting databases with applications to internal controls2011In: Expert systems with applications, ISSN 0957-4174, E-ISSN 1873-6793, Vol. 38, no 9, p. 11176-11181Article in journal (Refereed)
    Abstract [en]

    A considerable body of literature attests to the significance of internal controls; however, little is known on how the clustering of accounting databases can function as an internal control procedure. To explore this issue further, this paper puts forward a semi-supervised tool that is based on self-organizing map and the IASB XBRL Taxonomy. The paper validates the proposed tool via a series of experiments on an accounting database provided by a shipping company. Empirical results suggest the tool can cluster accounting databases in homogeneous and well-separated clusters that can be interpreted within an accounting context. Further investigations reveal that the tool can compress a large number of similar transactions, and also provide information comparable to that of financial statements. The findings demonstrate that the tool can be applied to verify the processing of accounting transactions as well as to assess the accuracy of financial statements, and thus supplement internal controls.

  • 29.
    Aslam, Gulshan
    et al.
    Jönköping University, School of Engineering, JTH. Research area Information Engineering.
    Farooq, Faisal
    Jönköping University, School of Engineering, JTH. Research area Information Engineering.
    A comparative study on Traditional Software Development Methods and Agile Software Development Methods2011Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Everyone is talking about the software development methods but these methods are categorised into the different parts and the most important are two categories, one is agile software development methods and second is using the traditional software development methods. Agile software methods are relatively considered to be quick and for the small teams. Our main mission is to check which method is better from each other, so for that purpose we go out in the software development market to meet the professional to ask about their satisfaction on these software development methods. Our research is based on to see the suitable method for the professionals; see the challenges on the adoptability of methods and which method is quicker. To perform this study we have gone through a survey questionnaire, and results are analysed by using mixed method approach. Results shows that professionals from both types of methods are satisfied but professionals with traditional methods are more satisfy with their methods with respect to development of quality software, whereas agile professionals are more satisfied with their methods with respect of better communication with their customers. With agility point of view, our study says that both methods have characteristics which support agility but not fully support, so in such case we need to customize features from both types of methodologies.

  • 30.
    Assad, Muhammad Imran
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Ahmad, Mian Abbas
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Guidelines for ITIL Implementation: A Framework for IT Service Management2015Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Information Technology Infrastructure Library (ITIL) is the most popular andthe influential framework for IT Service Management (ITSM). It is used for ITgovernance, management and control of IT services. It comprises of definedand best practices, developed in 1980’s by British Government Central ComputerTelecommunication Agency. The purpose of this thesis is to present theguidelines to implement ITIL. Available literature on ITIL discusses the importanceof ITIL, its benefits, facilitating and challenging factors associatedwith implementation. But the steps to implement ITIL have so far not beendiscussed. We take the opportunity to explore empirical data from industry andliterature to get to know different strategies and approaches used by IT professionalsfor implementing the ITIL framework.To fulfil the purpose, we stated three research questions: “What are facilitatingfactors for the ITIL Implementation?”, “What are the challenging factors forthe ITIL Implementation?”, and “Based on facilitating factors and barriers,what are the guidelines for a successful ITIL implementation?”. Literature wasreviewed to extract required factors and senior IT professionals from two organisationswere interviewed to get to know what factors had been facilitators and barriers for them. The extracted factors were compiled, grouped and analysedto develop implementation steps. The result of this thesis is a framework developed implementation steps, which any organisation can use as guidelineto adapt ITIL framework. These steps consist of four phases highlighting significantfactors needed for the successful implementation. Among the highlighted factors were top management support, ITIL skills of implementer, resistanceto change, financial support, staff training, process mapping, documentation,project management and governance are the most important factors which influence the implementation process.

  • 31.
    Assgård, Christoffer
    Jönköping University, School of Engineering, JTH, Computer Science and Informatics.
    Effektivisering av informationsflödet inom en offentlig organisation2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Purpose – The purpose of this study is to investigate what kind of problems a public organization has with their information flow and suggest a solution to the identified problems.To achieve the purpose, will the report answer the following questions:

    1. What problems do a public organization have with the information flow?
    2. How can a specification contribute to efficiency the flow of information within a public organization?

    Method – In order to achieve the objectives of the study and answer the research questions, a qualitative study is conducted in a public organization. First, semi-structured interviews have been conducted, and then a literature search is performed to provide a knowledge base in this field. From this emerges a specification that forms the basis for a more efficient flow of information within a public organization. The empirical data, which is collected in the manner described, is then analysed and compared with the collected theory. This is to compare the real working life with the theory. Even literature studies have been carried out because it is important to have a stable background current methods, theories and tools. With its basis in the specification, the proposed solutions was developed after an election has made the kind of solution that is fit for purpose. This was done in consultation with the organization concerned. The requirement specification has been analysed by the empirical data and theories, and occurred in consulting with the organization concerned. A demonstration of the final solution and follow-up interviews were also conducted, to get feedback about the solution improvement of the information flow within the public organization.

    Findings – The study results are based on the collected empirical data and the conducted literature review. The result shows that development of an artefact in the form of guidelines for a set of requirements that form the basis, for further development solution improvement of the information flow has resulted in an improvement of the information flow within a public organization. The requirements that have been identified; with semi-structured interview have been used to create the specification demands. This is done to get a good result that solves the organizations requirements and needs, in terms of information flow in a public organization.

    Implications – Blomkvist and Hallin (2015) argues that some thesis provides a methodological contribution to research this, a new way to solve an organization's practical problems. This is this study knowledge contribution. Knowledge contribution in terms of research in informatics, it contributes to an improvement in the distribution of information. This is through the development and use guidelines for a set of requirements that underpin it. The study provides support by producing a guidance on a specification in the form of an artefact that is the basis for development. Further studies may be seen as desirable as this study has only focused on the organization and for research to be optimal and needs further studies in the field carried out.

    Limitations – The study was conducted in a public organization and therefore the results of the study are specifically relevant for this kind of organizations.

  • 32.
    Axelsson, Katrin
    et al.
    Jönköping University, Jönköping International Business School.
    Jansson, Johanna
    Jönköping University, Jönköping International Business School.
    Reinholtz, Johanna
    Jönköping University, Jönköping International Business School.
    Samspel mellan IT-avdelningen och affärsverksamheten: En studie av attityder2005Independent thesis Advanced level (degree of Magister), 10 points / 15 hpStudent thesis
    Abstract [en]

    IT has become more evident in most organisations and has grown to be a part of the infrastructure rather than a tool for competitiveness. Therefore focus should now lie on how IT is adjusted to the business rather than on the usage of IT. To make the best use of IT in the business the CIO needs to start think more business-oriented instead of as before, technology-oriented. To develop the IT-department in that direction the IT-staff need to start cooperate with the business and gain knowledge about stakeholders, markets and the way of working for other staff members in the business.

    With this as a basis, the purpose of this thesis is to investigate attitudes regarding cooperation between the IT-department and the business and if there is any difference if the CIO has business related background or not.

    To fulfil the purpose a quantitative investigation with the help of surveys was conducted. The sample consisted of 18 companies with 100-200 employees in the area of Jönköping. The survey was sent to the CEO as a representative of the business and the CIO as a representative of the IT-department.

    The result shows that 89 percent of the respondents have a business related background which implies that most companies have moved from being technology oriented to being more business oriented. Furthermore, almost all respondents, irrespective of background, believe that a business oriented background is required to understand the business better. From a general point of view the result shows that the background of the CIO does not have a significant importance on the cooperation between the IT-department and the business. This could be a result caused by the few respondents with a technology oriented background.

    Furthermore the result shows that there are differences in the opinion between the CIO and the CEO. However, these opinions do not point in a specific direction meaning that there are no indications that a certain group of respondents consider the cooperation to work better or worse than the other. Differences of opinion exist concerning communication and the IT-departments knowledge about the way of working in the business while the opinions are similar concerning user influence, integration of IT-strategy an business plan and the way of working in the IT-department. An astounding result is that 22 percent of the CEO’s does not know that their CIO has a business related background.

  • 33.
    Banuazizi Fard, Amir Hossein
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Decision making for IT service selection in Swedish SMEs: A study with focus on Swedish Small and Medium Sized Enterprises2014Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Problem

    There is a lack of knowledge about how Swedish SMEs make decisions on IT service selection. There is also lack of information about the attributes of IT service providers that are most important to Swedish SMEs. By discovering these attributes, IT service providers could focus on improving their services in those dimensions and become more attractive for Swedish small and medium enterprises.

    Purpose

    The purpose of this research is to investigate the decision making process over selection of IT services for small and medium sized enterprises (SMEs) in Sweden. Additionally, this research intends to discover the most important features (attributes) of an IT service provider in its selection.

    What are the steps involved in decision-making process? What decision-making methods can be used to help explain the process that goes on in the minds of the decision makers? What aspects influence their behaviour when decision makers prefer one service provider to another?

    IT service comprises of internet-based services such as web hosting, email services, online backup services and cloud apps or locally offered IT services such as IT helpdesk. The candidates who were interviewed were employees or entrepreneurs who work and live in Sweden.

    Method

    This research was conducted with an inductive approach using mono method for semi-structured interviews for primary data collection. Secondary data collection was multiple-source through literature reviews in order to learn about different attributes and current knowledge about this subject. The research method was qualitative with exploratory strategy in order to get insights into managers’ decision-making processes. Sampling was non-probability purposive method with sample size as saturation method. The focus was illustrative and method chosen as typical case.

    Conclusion

    The conclusions of this thesis illustrates that the important attributes (features) of IT services required by Swedish SMEs are the requirement that the service is being offered from Sweden, due to tax conformity laws and security matters. Moreover, SAT, WADD, FRQ and EBA are decision-making heuristics in use by the companies in selection of suitable IT services.

  • 34.
    Barmé, David
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Hammargren, Tor
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    E-learning inom franchise: Ett verktyg för utbildning och erfarenhetsutbyte2007Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
    Abstract [en]

    Education and exchange of experience within franchise is a key factor for a successful business and are also legally regulated. Therefore franchisors try to improve their educa-tion and exchange of experience. The question is if education and the exchange if information can be improved by the use of e-learning. The purpose of this thesis is to investigate the possibility to complement education and exchange of experience with e-learning. Further to present an recommendation of the most suitable e-learningplatform. To fulfil the purpose we have chosen to investigate and describe how education and exchange of experience occur today and what type of knowledge that is transferred and if there is any interest of implementing e-learning to complement these activities. By conducting qualitative interviews with six franchisors within the retail trade business we will answer those questions. To analyze the interviews we have used the Addiemodell which is a proved model to investigate which type of knowledge that are teached and which e-learning platform that are most suitable.

    Based on the interviews all franchisors have an interest in complementing their education of new franchisees by e-learning. The education do not differ that much from company to company, their way of conducting education are quite similar. The most suitable solution is Web Based Training (WBT) with a focus on cognitive skills that are memorisable. It is very evident that e-learning just can be a complement since it is very important to meet and to interact directly and it is for that reason some knowledge can not be transferred electronically.

    All franchisors are interested in complementing their exchange of experience by using e-learning. The ways experience is exchanged are quite the same if you compare the compa-nies and all franchisors communicate knowledge that is suitable for e-learning purposes. The most suitable solution is Web Asynchronous Classroom (WAC) that focuses on com-municating cognitive skills which is evaluating and analyzing activities. A WAC solution supports a chat room or forum which is suitable for exchange of experience. All franchi-sors mentioned the importance of meeting face to face when exchanging knowledge and experience, but they also mentioned that e-learning will improve these activities as a complement.

    Our recommendation is to implement a WBT solution combined with WAC functions such as chat rooms and forum. There is a need and interest among franchisors to use e-learning.

  • 35.
    Beckerman, Carina
    Handelshögskolan i Stockholm.
    A Study of a Knowledge Management Project: Implementing Computer Based Patient Journals as a Tool for Decision Support2001Conference paper (Other academic)
  • 36.
    Beckerman, Carina
    Handelshögskolan i Stockholm.
    A Study of IT and Change Processes in Hospital Organizations, EGOS, Maastricht, Holland, June.1998Conference paper (Other academic)
  • 37.
    Beckerman, Carina
    Handelshögskolan i Stockholm.
    Historien om en datajournal2005Report (Other academic)
    Abstract [sv]

    “Berätta för mig om datajournalprojektet? ”Med den uppmaningen i huvudet gick jag till mitt första möte med fyra anställda på en medicinsk avdelning på X-sjukhuset som ett år tidigare implementerat en datorbaserad patientjournal. Patientjournaler tillhör ju, liksom exempelvis flygledarjournaler, en viss sorts intellektuella artefakter som tills nyligen skrevs för hand med penna på papper. Den kunskap som ligger bakom produktionen av dessa föremål lärs ofta in på plats från en överordnad genom upprepad handling. När arbetsverktyg som dessa datorbaseras sker det inte smärtfritt. Både arbetsrutiner och arbetsrelationer förändras liksom även innehållet i dokumentet. Eftersom jag dessutom ville skaffa erfarenhet av narrativ metod så beslöt jag att låta fyra anställda och projektledaren på kliniken berätta så fritt som möjligt utan inblandning från min sida; därav ovanstående enkla uppmaning. Varför narrativ metod, undrar möjligen en del. Det är inte en vanlig metod inom forskning om informationssystem. Nej, men personligen tror jag och många andra med mig att historier spelar en ofta bortglömd roll i olika organisationers försök att utveckla, implementera och använda informationsteknologi. Detta, och den amerikanske sociologen Elliot Mishlers kritik om att ett alltför strukturerat sätt att intervjua förvandlar människor till artificiella objekt samtidigt som viktiga aspekter i exempelvis förändringsprocesser går förlorade, gjorde mig intresserad av att pröva narrativ metod. Dessutom är patientjournalen i sig en berättelse om en patients sjukdom. Många människor på olika arbetsplatser genomgår numera också dessa så flitigt förekommande IT-projekt, en del lyckade och andra mindre lyckade. En målgrupp för denna studie är därför personer som på olika sätt deltar i och arbetar med implementering av ny informationsteknologi inom sjukvården. En annan målgrupp är kollegor intresserade av narrativ metod.

  • 38.
    Beckerman, Carina
    Jönköping University, School of Health Science, HHJ, Dep. of Behavioural Science and Social Work. Jönköping University, School of Health Science, HHJ. Quality improvements, innovations and leadership in health care and social work.
    Implications of Transforming the Patient Record into a Knowledge Management System: Initiating a Movement of Coordination and Enhancement2008In: The ICFAI University Journal of Knowledge Management, ISSN 0972-9216, Vol. Nov, no 6Article in journal (Refereed)
    Abstract [en]

    Today there is often a need to re-innovate who you are and what you do and re-think the tools that are used and the business models that guide action. The purpose of this paper is to show how transforming a document, such as a patient record, might start a horizontal and vertical movement, a movement of coordination and enhancement in an organizational setting, such as a hospital clinic. The observations presented here and the conclusions drawn were obtained during a three year case study following implications of constructing and computerizing a patient record at three different hospitals. The results were then analyzed, interpreted and discussed within a framework combining theories about knowledge management and with cognitive theories about use of interpretative schemes and representations. This paper tries to look beyond the implications of reconstructing a patient record on a micro-level or explore if it is good or bad to computerize it. Instead this paper theorizes about how re-thinking the interpretative scheme for what a patient record is and how it may be used might restructure a health care setting. It proposes that what the employees want to achieve with the knowledge management system depends on what strategy they have for it.

  • 39.
    Beckerman, Carina
    Handelshögskolan i Stockholm.
    Kunskapssamhället: En kraft som inte går att stoppa2005 (ed. 1)Book (Other (popular science, discussion, etc.))
  • 40.
    Beckerman, Carina
    Handelshögskolan i Stockholm, sektionen för Information Management.
    Ny teknik förändrar mötet mellan läkare och patient2001In: Användarperspektivet: strategier för att förstärka samspelet mellan användare och utvecklare / [ed] Bertil Olsson, Stockholm: Nutek , 2001, p. 69-74Chapter in book (Other academic)
  • 41.
    Beckerman, Carina
    Jönköping University, School of Health Science, HHJ. Quality improvements, innovations and leadership in health care and social work. Jönköping University, School of Health Science, HHJ, Dep. of Behavioural Science and Social Work.
    Transforming and Computerizing Professional Artifacts: An Underestimated Opportunity for Learning2010In: International Journal of Healthcare Delivery Reform Initiative, ISSN 1938-0216, Vol. 2, no 3, p. -10Article in journal (Refereed)
    Abstract [en]

    Improving the artifacts a knowledge worker uses and how he or she exercises his or her knowledge is a desire that is part of being professional, especially since modern man are supposed to live in a knowledge society. In the knowledge society there is a continuous structuring and re-structuring, construction and re-construction and learning and re-learning going on due to implementing new information and communication technology. But many of these projects fail in spite of management spending huge amounts of money on them. This paper focuses on and wants to create an awareness of how an artefact such as a new knowledge management system becomes a driving force behind expanding the knowledge of an anesthesist and has implications for continuous learning among a group of employees at the anesthesia and intensive care unit. In addition to this, implementing new technology is an underestimated opportunity for learning. This paper suggests that a significant educational effort is taking place in society channelled through many these IT-projects, even when they fail.

  • 42.
    Beckhusen, Benedict
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Mobile Apps and the ultimate addiction to the Smartphone: A comprehensive study on the consequences of society’s mobile needs2016Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    The smartphone is omnipresent and is cherished and held close by people. It allows for constant connection within a digitally connected society, as well as for many other purposes such as leisure activity or informational purpose. Within the Information Systems studies deeper investigation is required as to what impact this “taken – for – granted” mobile access to information and mobile apps has for individuals and society and if a “technological addiction”can be developed when using the smartphone for everything during the day on such a constant basis.

    The aim of this study was to understand the role of the smartphone in society and to shed light on this unclear relationship between the constant use of a smartphone and its development towards an addictive quality. To reach a conclusion, in depth – interviews were conducted with participants about their relationship to the smartphone and their smartphone use based on questions derived from literature on mobile communication technologies and the types of digital addictions existing.

    The results are that the smartphone is a device that seamlessly integrates into our daily lives in that we unconsciously use it as a tool to make our daily tasks more manageable, and enjoyable. It also supports us in getting better organized, to be in constant touch with family and friends remotely, and to be more mobile which is a useful ability in today’s mobility driven society.

    Smartphones have been found to inhabit a relatively low potential to addiction. Traits of voluntary behaviour, habitual behaviour, and mandatory behaviour of smartphone use have been found. All of these behaviours are not considered a true addiction. In the end, it seems that the increase of smartphone use is mainly due to the way we communicate nowadays digitally,and the shift in how we relate to our social peers using digital means.

  • 43.
    Beheshti, Mohammad
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Bagheri, Azadeh
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Exploitation of Customer Relationship Management (CRM) for Strategic Marketing in Higher Education: Creating a Knowledge-based CRM Framework for Swedish Universities2010Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Abstract

    Swedish universities have always received greater attention from international students thanks to their well-quality and tuition-free programs. However, due to the introduction of tuition fee for non-EU/EEA students from fall 2011, it is predictable that by raising the threat of losing a rather large portion of international students, Swedish universities may experience a critical period over the early years after this change. This is occurring in an environment in which universities attempt to leverage their tangible and intangible resources for maintaining their competitive niche in the worldwide market. Besides, many universities have moved towards establishing student-centric strategies as a means to achieve a high level of students’ satisfaction and long-lasting relationships. The issue has become so substantial in the recent years that, as Pausits (2007) has also suggested, universities need to transform into “relation-based organizations”.

    To solve this possible problem and in order to help Swedish universities to pass this critical situation safely, this study has conducted a qualitative research on the basis of analysis of the empirical data gathered from a series of semi-structured phone and personal interviews with five Swedish universities that have the most number of international students (Lund, Uppsala, Linköping, Jönköping and Blekinge Universities) with the intense support of previous literature and the theoretical body of the study under investigation which has lead to the creation of a knowledge-based CRM model.

    The main aim of this conceptual CRM model is to systematically organize the operations of building, managing and retaining relationships between Swedish universities and international students. This model has been formed by combination of two theories of CRM, as a business strategy which has been proved to be one the most efficient customer-oriented business approaches within the past decades, and Knowledge Management (KM) as the pivot for effective operation of the proposed CRM framework by providing a constant learning environment.

  • 44.
    Belachew, Yohannes
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Hoang, Amanda
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Kourieh, Joseph
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Mobile Customer Relationship Management: A study of barriers and facilitators to mCRM adoption2007Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
    Abstract [en]

    Managing customer relations had become a necessity for companies who want to succeed in today’s customer oriented market. New systems are developed that allow firms to manage and govern their relationships to the customers. These applications are called Customer Relationship Management (CRM) Systems and have become one of the most widely adopted business solution in the private sector. In the mean time, mobile internet and mobile marketing have become two of the most popular subjects mentioned in business literature today.

    A new system that combines CRM and mobile technologies has recently been developed: mobile CRM (mCRM). This type of system will allow companies to enhance their way of working with customer relations and enables new ways of offering value to customers. The market size of mCRM systems has grown from a $120 million industry in 2001 to a $1, 7 billion industries in 2005. The combination of the growing trend of customer focus, mobile technologies and mCRM systems will most likely lead to more companies investing in mCRM solutions. Still an interesting question of the reasons behind mCRM adoption remains unanswered. The main focus of this thesis is to find out why companies chose to adopt or not adopt mCRM systems.

    Theories about CRM, mCRM and the spreading of technology (The Technology Acceptance Model) have been gathered and examined in order to support the research. After a gained insight of the subject matter, a methodology is discussed explaining research approach. A qualitative approach is used and interviews are conducted in order to find barriers and facilitators to mCRM adoption. Four companies from different industry sectors where interviewed, answering to questions concerning their level of IT adoption, CRM strategy and perception of mCRM.

    The research resulted in several reasons for mCRM acceptance and rejection. The primary reason for investing mCRM, or considering investing in mCRM, was found to be the need to reach customers and sales force anytime and anywhere. Also, current IT adoption and IT dependency, as well as industry sector, are found to influence attitude towards mCRM. Factors that are found not to affect mCRM adoption are size of the firm and external pressure from the market. The overall perception of mCRM is positive among the respondents and all believe that the mobility aspect of CRM will become increasingly popular.

  • 45.
    Bengtsson, Niklas
    et al.
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Berhane, Lidia
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Petri, Markus
    Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
    Integrationsplattformar: Finns det säkerhetsrisker med användandet av integrationsplattformar2007Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
    Abstract [sv]

    Sammanfattning

    I dagens samhälle ställs det stora krav på att ett företags IT-system skall vara tillgängligt för kommunikation. Kommunikationen kan ske inom och mellan företag. Då dessa kommunicerande aktörer kan ha olika system och arkitekturer som gör det komplicerat att kommunicera med varandra, krävs även någon applikation som hanterar detta problem. Dessa applikationer går under namnet integrationsplattformar. Då dessa plattformar fungerar som ett centralt nav i kommunikationen är det viktigt att säkerheten i dessa är av hög nivå.

    Problemet är, vilka säkerhetsrisker kan tänkas dyka upp vid användandet av integrationsplattformar i ett informationssystem? Denna fråga ledde oss in på två forskningsfrågor som presenteras nedan:

    • Kan denna teknik för applikationsintegration få konsekvenser för säkerheten och i så fall på vilket sätt?

    • Hur ser den bakomliggande tekniken för säkerhet ut hos två viktiga integrationsplattformar på marknaden, är dessa likvärdiga så att de säkerhetsrisker som identifieras är giltiga för integrationsplattformar generellt?

    Vi började med att definiera termen säkerhet utifrån tidigare kursböcker. När detta var klart kunde vi identifiera potentiella problem som företag kunde ställas inför vid implementation av integrationsplattformar. Därefter använde vi oss av Internet och olika typer av databaser och tidskrifter för att lokalisera fakta och information som behandlar integrationsplattformar för att få en bredare förståelse för hur dessa fungerar. Vi bestämde oss för att använda primärdata vid empiriinsamlingen och valde därför att genomföra intervjuer med leverantörer, tillverkare och kunder av integrationsplattformar för att kunna få olika perspektiv från hela kedjan.

    En analys har gjorts av teorin och resultat av intervjun. Analysen ger ett svar på våra två forskningsfrågor utifrån våra emperiska resultat. Vi har dragit slutsatsen att det finns säkerhetsrisker med användandet av integrationsplattformar vid applikationsintegration. De säkerhetsrisker som kan dyka upp vid användandet av integrationsplattformar i ett IS är ett flertal och väldigt beroende av hur integrationsplattformens miljö är sammansatt. Vid införandet av en ny teknik finns det risk att man ärver säkerhetsproblem från den föregående tekniken.

    i

  • 46.
    Benkenstein, Martin
    et al.
    Institute for Business Administration, University of Rostock, Rostock, Germany.
    Fellmann, Michael
    Institute of Computer Science, University of Rostock, Rostock, Germany.
    Leyer, Michael
    Institute for Business Administration, University of Rostock, Rostock, Germany.
    Sandkuhl, Kurt
    Jönköping University, School of Engineering, JTH, Computer Science and Informatics. Jönköping University, School of Engineering, JTH. Research area Computer Science and Informatics.
    The value of enterprise modelling: Towards a service-centric perspective2016In: The practice of enterprise modeling: 9th IFIP WG 8.1. Working Conference, PoEM 2016, Skövde, Sweden, November 8-10, 2016, Proceedings / [ed] Jennifer Horkoff, Manfred A. Jeusfeld & Anne Persson, Springer, 2016, p. 299-306Conference paper (Refereed)
    Abstract [en]

    Enterprise modeling is an important and widespread activity in managing enterprises. A well-founded conceptualization of its value is however missing so far which can be traced back to different understandings of constituents of enterprise modelling. Addressing these different understandings, we propose to take a service-centric perspective to determine the value of enterprise modelling. We describe the benefits of this perspective and justify our positioning regarding a service-centric perspective.

  • 47.
    Berglund, Jenny
    Jönköping University, School of Education and Communication, HLK, Media and communication science.
    Intranät: En teoriprövande studie tillämpad hos Sydved AB2008Independent thesis Basic level (degree of Bachelor), 30 credits / 45 HE creditsStudent thesis
    Abstract [en]

    During twelve weeks of practice experience at the company Sydved AB, I received the mission to develop a structure for the company’s internal communication. A part of this mission was to find out what the company’s employees thought of Sydveds internal communication and the most important; Sydveds intranet called “Outlook”. Due to Sydveds plans of developing the intranet I designed and accomplished an inquiry-study to find out about the employee’s opinions on the company´s internal communication and in particular their intranet.

    The answers I want from this study are if I shaped the inquiry-study correctly the first time. Could I have done it in another, better way? What do scientists say about how to accomplish a qualitative inquiry-study?

    For this purpose I have decided to apply a theory based study on my first inquiry-study, based on three different methods; literature study, analytic induction and theory probation.

    The outcomes of the three different studies have developed my method. This new method describes how a qualitative inquiry-study through scientifically basis should be accomplished.

  • 48.
    Bijedic, Jasmina
    et al.
    Jönköping University, School of Engineering, JTH, Computer Science and Informatics.
    Forsberg, Angelica
    Jönköping University, School of Engineering, JTH, Computer Science and Informatics.
    Push the button: En studie om färgens påverkan på CTA-knappar2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 49.
    Blomqvist, Eva
    Jönköping University, School of Engineering, JTH, Computer and Electrical Engineering.
    OntoCase - A Pattern-based Ontology Construction Approach2007In: Proccedings of OTM 2007: ODBASE - The 6th International Conference on Ontologies, DataBases, and Applications of Semantics, Vilamoura, Algarve, Portugal, November 25-30, 2007, 2007Conference paper (Refereed)
  • 50.
    Bodderas, Chris
    Jönköping University, Jönköping International Business School, JIBS, Informatics.
    Trying to become "The World’s Cosiest Airport": A Case Study on Customer Experience Management from a Service Delivery Network perspective2015Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    The practical relevancy of Customer Experience Management is increasing. The research on the topic has still not found common ground in all areas. Most scholars still fail to see the advantage of adopting a broader perspective of Customer Experience Management and integrating factors that lie out of the focal company’s control into the scope of the conceptual framework. The aim of this thesis is to clarify the principal elements that constitute Customer Experience Management and explore what role the Service Delivery Network plays in this context and how it can be managed more effectively with the help of IT/IS. To explore the problem empirically, a case study approach was used. The author had the possibility to investigate the Passenger Experience activities of Tallinn Airport which has the unique goal of becoming "The World’s Cosiest Airport". Summarizing the findings of the thesis very briefly, the following things should be noted. First, the case study has shown empirically that passengers’ experiences with different companies in a Service Delivery Network interfere with each other. Second, the findings suggest that Partner Management is an important part of Passenger Experience Management. Third, IT and mobile IT in particular are good means to manage Passenger Experiences. Especially, mobile applications have a huge potential to support a customer’s self-management and co-create an experience. A potential avenue for future research would be 1. to take on the passenger perspective on the topic and 2. to replicate the study or at least parts of it at other airports to allow cross-case analyses.

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