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Comparing the perceived quality of private and public health services in Nigeria
Department of Marketing, Hanken School of Economics, Finland.
Department of Marketing, Hanken School of Economics, Finland.
Department of Geography, University of Lagos, Nigeria.
Department of Marketing, Hanken School of Economics, Finland.ORCID iD: 0000-0002-1906-590X
2011 (English)In: Journal of Management Policy and Practice, ISSN 1913-8067, Vol. 12, no 7, 18-26 p.Article in journal (Refereed) Published
Abstract [en]

In several countries services offered by private hospitals are considered to be superior to those of public hospitals. Research on the service quality in hospitals in developing countries is scarce, as is comparison of the customer-perceived quality of the two types of healthcare systems. The present study compares the perceived quality of private and public health services in Nigeria focusing on the capital Lagos. The results show distinctly positive perceptions of the service quality provided by both healthcare systems. However, when high-level hospitals were excluded, the scores for the private hospitals were higher. These findings are in line with earlier studies on hospitals in developed countries, but differ from previous findings on healthcare in developing countries.

Place, publisher, year, edition, pages
2011. Vol. 12, no 7, 18-26 p.
Keyword [en]
perceived quality of healthcare, private providers, public providers, rural/urban, Nigeria
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hj:diva-29863OAI: oai:DiVA.org:hj-29863DiVA: diva2:926073
Available from: 2016-05-04 Created: 2016-05-04 Last updated: 2016-05-04Bibliographically approved

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  • apa
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