Intuition or deliberation – How do professionals make decisions in action?
2015 (English)In: ISCRAM 2015 Conference Proceedings: The 12th International Conference on Information Systems for Crisis Response and Management / [ed] L. Palen, M. Buscher, T. Comes, and A. Hughes, 2015Conference paper (Refereed)
Despite intense research on decision-making in action, we still know little about when decision-makers rely on deliberate vs. intuitive decision-making in decision situations under complexity and uncertainty. This paper studies decision-making modes (deliberate vs. intuitive) in complex task environments contingent on perceived complexity, experience, and decision style preference. We find that relatively inexperienced decision-makers respond to increases in subjective complexity with an increase in deliberation and tend to follow their decision style preference. Experienced decision-makers are less guided by their decision preference and respond to increases in subjective complexity only minimally. Our paper contributes to a developing stream of research linking decision-making with intra-personal and environmental properties and fosters our understanding of the conditions under which decision-makers rely on intuitive vs. deliberate decision modes. In doing so, we go one step further towards a comprehensive theory of decision-making in action.
Place, publisher, year, edition, pages
Proceedings of the International Conference on Information Systems for Crisis Response and Management, ISSN 2411-3387
Decision-making, intuition, deliberation, dual processing, experts
IdentifiersURN: urn:nbn:se:hj:diva-29465ISBN: 9788271177881OAI: oai:DiVA.org:hj-29465DiVA: diva2:904785
The 12th International Conference on Information Systems for Crisis Response and Management, Kristiansand, May 24-27, 2015