System disruptions
We are currently experiencing disruptions on the search portals due to high traffic. We are working to resolve the issue, you may temporarily encounter an error message.
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Critical success factors for franchised restaurants entering the Kenyan market: Franchisors’ perspective
Strathmore University, Nairobi.
Jönköping University, Jönköping International Business School, JIBS, Business Administration.ORCID iD: 0000-0002-6633-632X
Strathmore University.
2015 (English)In: SAGE Open, E-ISSN 2158-2440, Vol. 5, no 4, p. 1-8Article in journal (Refereed) Published
Abstract [en]

In today’s globalized world, businesses look to expand to have a global presence. Restaurant businesses have expanded internationally using franchising. This study sought to determine the critical success factors (CSFs) of a franchised restaurant system entering the Kenyan market from the franchisors’ perspective. It sought to establish how franchisors define, identify, and evaluate success. This study provides a theoretical framework that helps to understand the background of why organizations seek to expand using franchising method and consequently the CSFs of franchised restaurants entering the Kenyan market. The study used qualitative methodology with the use of in-depth interviews for collecting data. The results yielded CSFs from the franchisors’ perspective. As revealed by the study, the CSFs include brand power/concept, competitive environment, government policies, distance management, cultural appeal, excellent selection of franchisees, good site/location selection, good relationship with the franchisees, and proper contract management. These findings can be used by restaurant franchises that seek to establish successful businesses in the Kenyan market and other similar regional markets. The Africa franchise partners may also find some useful information from this article as they seek to set up the Franchise Association of Kenya. Other franchise businesses may also benefit from some aspects of the study.

Place, publisher, year, edition, pages
2015. Vol. 5, no 4, p. 1-8
Keywords [en]
franchising, Kenya, critical success factors, restaurants
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hj:diva-29002DOI: 10.1177/2158244015614378ISI: 000369478000059Scopus ID: 2-s2.0-84976504536Local ID: ;intsam;893234OAI: oai:DiVA.org:hj-29002DiVA, id: diva2:893234
Available from: 2016-01-12 Created: 2016-01-12 Last updated: 2024-01-17Bibliographically approved

Open Access in DiVA

Publisher's PDF(152 kB)378 downloads
File information
File name FULLTEXT01.pdfFile size 152 kBChecksum SHA-512
b13efaec2b1cd4646dda4ed27bcae808d0b486b743326a103d6de6236f934bd9ec98c22c57dedf0df61668f20184ca563dfdc5fdda86311f33958afeb9acb6b1
Type fulltextMimetype application/pdf

Other links

Publisher's full textScopus

Authority records

Berndt, Adele

Search in DiVA

By author/editor
Berndt, Adele
By organisation
JIBS, Business Administration
In the same journal
SAGE Open
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 378 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 614 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf