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Capability Management im Geschäftsprozess-Outsourcing
Jönköping University, School of Engineering, JTH, Computer and Electrical Engineering. Jönköping University, School of Engineering, JTH. Research area Information Engineering.
SIV.AG.
University of Rostock.
SIV.AG.
2015 (English)In: Controlling: Zeitschrift fuer erfolgsorientierte Unternehmenssteuerung, ISSN 2100-9619, E-ISSN 2053-7158, Vol. 27, no 12, 693-702 p.Article in journal (Refereed) Published
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Abstract [en]

Enterprises operate in rapidly changing environments, which requires the implementation of adaptable solutions in Business Process Outsourcing (BPO) sector. This work introduces a capability management approach to tackle these challenges. The main contributions of this paper are (1) introducing the concept of Capability-as-a-Service (CaaS) and (2) application of CaaS in the industrial BPO case.

Place, publisher, year, edition, pages
2015. Vol. 27, no 12, 693-702 p.
National Category
Electrical Engineering, Electronic Engineering, Information Engineering
Identifiers
URN: urn:nbn:se:hj:diva-28626DOI: 10.15358/0935-0381-2015-12-693Local ID: JTHInformationsteknikISOAI: oai:DiVA.org:hj-28626DiVA: diva2:881896
Available from: 2015-12-11 Created: 2015-12-11 Last updated: 2016-01-18Bibliographically approved

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Sandkuhl, Kurt
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JTH, Computer and Electrical EngineeringJTH. Research area Information Engineering
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