Workplace innovation (WI) is important to provide betterwork opportunities and increase productivity. WI at the individual tasklevel concerns the structure of individual work tasks. A number of surveyshave been done that measured WI at the individual task level, howeverthey paid little attention to work environment, in particular to supportivetechnology. This paper presents the case study of WI in two Swedishorganisations with focus on the alignment of ICT and the individual worktasks. We carried out seven interviews of workers at dierent levels ofjob and in dierent sectors. The qualitative data analysis identied fourthemes: business processes, working roles, data sources, and technology.The analysis was facilitated by constructing BPMN (Business ProcessModel Notation) diagrams for the identied business processes. We discoveredthat the supportive technology in the organisations is adequatebut downright traditional. We argue that technology is an important factorand enabler for WI. Finally, we present an architectural model thatprovides a direction for future work on WI taking ICT as the basis.