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Financial service and customer satisfaction in commercial banks in Rwanda (Bank of Kigali)
Ndikubwimana, Philippe
University of Rwanda.
Berndt, Adele
Jönköping University, Jönköping International Business School, JIBS, Business Administration.
ORCID iD:
0000-0002-6633-632X
2015 (English)
Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
2015.
Keywords [en]
Financial service, service quality, service quality dimensions, customer satisfaction
National Category
Business Administration
Identifiers
URN:
urn:nbn:se:hj:diva-26489
OAI: oai:DiVA.org:hj-26489
DiVA, id:
diva2:811174
Conference
1st Annual Eastern Africa Business and Economic Watch Conference, Finance and Management Research in Eastern Africa Kigali, Rwanda. 5-7 May 2015
Available from:
2015-05-11
Created:
2015-05-11
Last updated:
2015-10-14
Bibliographically approved
Open Access in DiVA
fulltext
(805 kB)
1048 downloads
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FULLTEXT01.pdf
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805 kB
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4ad29d3b0fe9399f838a76f0a5524ae1d7c53ff39e4585536cd3f88a7c98e433ce6389f6fc4e8d946bc8b7d1d044513266f9aba992cefef98a99c5db1b39f5f1
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fulltext
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Berndt, Adele
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Total: 1048 downloads
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Direct link
http://hj.diva-portal.org/smash/record.jsf?pid=diva2:811174
Cite
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apa
ieee
modern-language-association-8th-edition
vancouver
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apa
ieee
modern-language-association-8th-edition
vancouver
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Language
de-DE
en-GB
en-US
fi-FI
nn-NO
nn-NB
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en-US
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v. 2.45.0
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