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Hesitation in intercultural communication: Some observations and analyses on interpreting shoulder shrugging
SSKKII, University of Göteborg, Box 200, 405 30 Göteborg, Sweden.
2010 (English)In: Culture and Computing: Computing and Communication for Crosscultural Interaction / [ed] Toru Ishida, New York: Springer, 2010, Vol. 6259 LNCS, 55-70 p.Conference paper (Refereed)
Abstract [en]

This paper concerns the different ways in which hesitation, and hesitation related phenomena like uncertainty, doubt and other phenomena where lack of knowledge is involved are expressed in different cultures. The paper focuses especially on shoulder shrugging as a signal of hesitation or uncertainty, and starts from the observation that shoulder shrugging has different interpretations depending on the interlocutor’s cultural background. It is not commonly used in Eastern cultures while in Western cultures it is a sign of uncertainty and ignorance. The paper reports a small study on the differences in interpretation of a particular video tape gesture, and draws some preliminary conclusions of how this affects intercultural communication between human interlocutors and between humans and conversational agents. ©2010 Springer-Verlag Berlin Heidelberg.

Place, publisher, year, edition, pages
New York: Springer, 2010. Vol. 6259 LNCS, 55-70 p.
Series
Lecture Notes in Computer Science, ISSN 0302-9743 ; 6259
Keyword [en]
Commonly used; Conversational agents; Cultural backgrounds; gesturing; hesitation signalling; Intercultural communication; Uncertainty and ignorance; Video tapes, Communication
National Category
Communication Studies
Identifiers
URN: urn:nbn:se:hj:diva-24930DOI: 10.1007/978-3-642-17184-0_5Scopus ID: 2-s2.0-78650118223ISBN: 9783642171833 (print)OAI: oai:DiVA.org:hj-24930DiVA: diva2:754450
Conference
1st International Conference on Culture and Computing; Kyoto; Japan; 22 February 2010 through 23 February 2010
Available from: 2014-10-10 Created: 2014-10-10 Last updated: 2014-10-10Bibliographically approved

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
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  • nn-NO
  • nn-NB
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  • Other locale
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Output format
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  • asciidoc
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