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The formation of technology mental models: the case of voluntary use of technology in organizational setting
Royal Holloway University, London.
Jönköping University, School of Engineering, JTH, Civil Engineering. Jönköping University, School of Engineering, JTH. Research area Built Environment.ORCID iD: 0000-0001-7016-9360
2015 (English)In: Information Systems Frontiers, ISSN 1387-3326, E-ISSN 1572-9419, Vol. 17, no 1, 95-108 p.Article in journal (Refereed) Published
Abstract [en]

The use of information systems in organisationspresents one of the early signs of success. Hundreds of studieshave generated a wealth of knowledge on systems use across abroad range of technologies and theoretical approaches.However, new types of technologies and organisations continueto pose challenges to systems use. The case of opensystems that are offered to users on a voluntary basis presentsone of those challenges for two reasons: 1) the systems areopen in the sense that they could be configured in many waysdepending on users finding use cases and possible applications;2) the system use is voluntary and hence there is noorganisational push. They bring users’ choice and active findingof use cases to the centre of their success. This studyquestions why and how users choose to engage (or not toengage) with open technology on a voluntary basis and howand why its use options and potential unfold? It examines alongitudinal case study (1994–2012) on the voluntary use oftelemedicine. The findings reveal that users’ perception ofopen technology in a voluntary setting is formed through acontinuous interplay between users’ technology mentalmodels, professional identity, institutional traditions and arrangementsand work practices. If perceived to be in contradictionwith professional identity, institutional traditions andarrangements or work practices, users’ technology mentalmodels are fixated on the misfit and the misfit is therebyreinforced. Hence, users do not try to find use cases or thinkof possible applications. However, institutional entrepreneurscould break this self-fulfilling prophecy by influencing boththe technology mental models of users and the institutionalarrangements.

Place, publisher, year, edition, pages
2015. Vol. 17, no 1, 95-108 p.
Keyword [en]
IS-success . IS-use . Open technology . Mental models . Institutional setting . Voluntary use . Telemedicine
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:hj:diva-24741DOI: 10.1007/s10796-014-9513-6ISI: 000349963200009Local ID: JTHBebyggdISOAI: oai:DiVA.org:hj-24741DiVA: diva2:747142
Available from: 2014-09-15 Created: 2014-09-15 Last updated: 2017-05-08Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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  • ieee
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More styles
Language
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