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The impact of IT on efficiency of postal services in Indonesia
PT. POS, Indonesia.
Seoul National University, South Korea.ORCID iD: 0000-0002-7902-4683
2011 (English)In: Information and communication technologies policies and practices / [ed] Almas Heshmati and Sun Peng, New York: Nova Science Publishers, Inc., 2011, 191-206 p.Chapter in book (Refereed)
Abstract [en]

Information technology (IT) is a factor that has led to an improvement in theproductivity and efficiency of the postal services organizations. This study aims toexplain the degree of efficiency gained by the use technology of ICT and governmentsupport programs. These are used to test the hypothesis about the effect of technologyand government support programs. The study is divided into two steps: the first step is ananalysis of efficiency by using DEA, while the second step is a "Tobit Model" analysisused to estimate the influence of the determinant factors on the efficiency of postaloffices. The empirical results show that IT capital investment has a positive impact on theefficiency of the service organization. The efficiency of postal services over time hasbeen decreasing. The government and top management should be concerned about thenecessary improvement in postal services management. ©2010 by Nova Science Publishers, Inc. All rights reserved.

Place, publisher, year, edition, pages
New York: Nova Science Publishers, Inc., 2011. 191-206 p.
Keyword [en]
DEA-window analysis; Efficiency; Indonesia; Postal service; Tobit model
National Category
Economics
Identifiers
URN: urn:nbn:se:hj:diva-24521Scopus ID: 2-s2.0-84895414919ISBN: 9781608766710 (print)OAI: oai:DiVA.org:hj-24521DiVA: diva2:743245
Available from: 2014-09-03 Created: 2014-09-01 Last updated: 2016-01-14Bibliographically approved

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
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  • Other locale
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Output format
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  • asciidoc
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