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Logistics actors: Key issues for a service developer
University of Skövde, Sweden.
University of Skövde, Sweden.
University of Skövde, Sweden.
University of Skövde, Sweden.ORCID iD: 0000-0002-8305-4412
2008 (English)In: Proceedings of the 18th International Conference on Flexible Automation and Intelligent Manufacturing, Skövde, Sweden, 2008, 1329-1336 p.Conference paper, (Refereed)
Abstract [en]

The very hard competition between companies have resulted in an increased outsourcing of many activities thatare not considered to be core activities, or main business processes. This has created an emerging businessopportunity attracting many new actors, companies, to enter the market and fill the demand for new services.Logistics is one example of activities not seen as core competence in many companies; in this paper we use adescriptive case study approach to illustrate the requirements to succeed as such a logistics service provider.Primarily this requires a close relationship between the actors and trust and openness are important factors tomaintain. The kind of relationship, the exchange of information, the nurturing of trust and the service ofinformation systems has to be solved. The case-study is based on a company, LBC, which acts as a logisticsservice developer, and the focus is on the services provided and the company’s view of the customer relationship.Findings reveal that logistics service developer to a large extent needs to focus on the customer and continuouslydevelop their service range to offer improved/new services. We have found that LBC has gone from a traditional3PL to become a service developer and provide customized services according to every single customers need.The most important is to have a starting point from the view of the customer. LBC solve this, among other things,with a personal contact to every customer. According to the literature one could segment different logisticsactors into four categories.

Place, publisher, year, edition, pages
Skövde, Sweden, 2008. 1329-1336 p.
National Category
Transport Systems and Logistics
Identifiers
URN: urn:nbn:se:hj:diva-20846OAI: oai:DiVA.org:hj-20846DiVA: diva2:611376
Conference
International Conference on Flexible Automation and Intelligent Manufacturing
Available from: 2013-03-15 Created: 2013-03-15 Last updated: 2017-02-09Bibliographically approved

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fulltext(63 kB)9 downloads
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Hilletofth, Per
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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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