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A service decoupling point framework for logistics,manufacturing, and service operations
Jönköping University, School of Engineering, JTH. Research area Industrial Production.
2012 (English)In: International Journal of Services Sciences, ISSN 1753-1446, Vol. 4, no 3/4, p. 330-357Article in journal (Refereed) Published
Abstract [en]

Competing through goods only has turned out to be increasingly difficult unless efficiency and low-cost manufacturing are at the core of the business. Extending the offering by introducing customisation in combination with services has improved the effectiveness capability. Still, much remains to understand how these servitised businesses can be managed in an integrated fashion. Service operations management and manufacturing operations management have evolved along separate paths but are beginning to align, and by focusing on value adding processes some fundamental principles can be identified. Using a value driven and process-based approach the value offering is defined as provided by initial capabilities and adapting capabilities of the provider. From a supply chain perspective this is shown to be identical to the established approach of balancing efficiency and responsiveness (also referred to as leagility) based on the customer order decoupling point. As a consequence focus on efficiency is at the core of goods-based supply and focus on responsiveness is at the core of service-based supply.

Place, publisher, year, edition, pages
InderScience Publishers, 2012. Vol. 4, no 3/4, p. 330-357
Keyword [en]
customer orders; order decoupling points; postponement; push-pull boundary; line of order penetration; blueprinting; servitisation; service operations; operations management; logistics operations; manufacturing operations; services; value added; supply chain management; SCM.
National Category
Transport Systems and Logistics
Identifiers
URN: urn:nbn:se:hj:diva-20299DOI: 10.1504/IJSSCI.2012.051065OAI: oai:DiVA.org:hj-20299DiVA, id: diva2:589938
Available from: 2013-01-21 Created: 2013-01-21 Last updated: 2013-01-21Bibliographically approved

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Wikner, Joakim

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