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The development of extended service models through business relationships: A Swedish trucking industry study
Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
Stockholm School of Economics.
Jönköping University, Jönköping International Business School, JIBS, Centre of Logistics and Supply Chain Management. Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
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2012 (English)Conference paper, (Other academic)
Abstract [en]

In this paper we ask how an extended service model is developed over time in the relationship between buyer and seller in the trucking industry.  Extended service models following a service-dominant logic rather than a product-dominant logic are becoming increasingly important in many industries.  Here we report on the initial stages of a large study on the use and development of extended service models in the Swedish market for trucks.  We see considerable promise in studying the development of the concept over time in the interaction between customer and provider. 

Place, publisher, year, edition, pages
2012.
Keyword [en]
extended service models, outsourcing, business relationships, trucking industry, logistics firms
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hj:diva-19861OAI: oai:DiVA.org:hj-19861DiVA: diva2:571201
Conference
21st annual IPSERA conference: purchasing & supply chain management in a changing world. Naples, Italy, 1-4 April 2012
Projects
Market-making of a High-value Business concept in Low Cost Markets
Funder
VINNOVA, 2011-01804
Available from: 2012-11-21 Created: 2012-11-21 Last updated: 2015-09-08Bibliographically approved

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Permanent link

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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf