Customer Interaction Center as a Method for Achieving Customer Relationship Excellence : A Case Study at Carl Zeiss de Mexico

Martynenko, Pavel; Sytykh, Ilya

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Customer Interaction Center as a Method for Achieving Customer Relationship Excellence: A Case Study at Carl Zeiss de Mexico

Martynenko, Pavel

Jönköping University, Jönköping International Business School.

Sytykh, Ilya

Jönköping University, Jönköping International Business School.

2012 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis

Place, publisher, year, edition, pages

2012. , p. 60

National Category

Business Administration

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URN: urn:nbn:se:hj:diva-18523OAI: oai:DiVA.org:hj-18523DiVA, id: diva2:534670

Uppsok

Social and Behavioural Science, Law

Supervisors

Jensen, Leif-Magnus

Examiners

Blombäck, Anna

Available from: 2012-06-27 Created: 2012-06-18 Last updated: 2012-06-27Bibliographically approved

Open Access in DiVA

Martynenko & Sytykh Master Thesis(504 kB)

879 downloads

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Total: 879 downloads

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