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Development of maintenance in the nuclear industry. A study of service classification
Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.ORCID iD: 0000-0003-2306-1124
2012 (English)In: Purchasing & Supply Management in a Changing World: IPSERA 2012 Conference Proceedings / [ed] Emilio Esposito, Pietro Evangelista, Giovanni Pastore, Mario Raffa, Napoli: Edizzioni Scientifiche Italiane , 2012Conference paper, Published paper (Refereed)
Abstract [en]

The nuclear industry is an interesting industry often debated in media. In that industry as in many others outsourcing has become a natural part, even though operating in a highly regulated environment. Examining the area of services purchasing there are several advice on how to proceed such as developing service level agreements that can be used for competitive bidding. Service level agreements, however are challenging to develop and hard to measure. Looking at interaction between  a global service firm (the supplier) and two Nuclear power plants (the customers) we get insights in these challenges. Taking a starting point in different suggestions on how to purchase services and how services can be classified it is concluded that a model that both allows buyer seller interaction as well detailed service level agreements are needed for long term successful purchasing of services in the nuclear industry. The service level agreement need to consider two types of risks to work, namely risk associated with the service itself and risk associated with the context in which the service is produced.

Place, publisher, year, edition, pages
Napoli: Edizzioni Scientifiche Italiane , 2012.
Keyword [en]
services, nuclear industry, interaction, purchasing, service classification, risk
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hj:diva-17916ISBN: 9788849523461 (print)OAI: oai:DiVA.org:hj-17916DiVA: diva2:514509
Conference
The 21st IPSERA 2012 Conference, 1-4 April 2012, Napoli Italy
Available from: 2012-04-10 Created: 2012-04-10 Last updated: 2015-12-01

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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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Language
  • de-DE
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  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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Output format
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  • asciidoc
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