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A Top-Down Rationalisation in Mail Delivery – Short-term Outcomes
Jönköping University, School of Engineering, JTH. Research area Industrial Engineering and Management.
2002 (English)Conference paper, Published paper (Other academic)
Abstract [en]

The Swedish Post Office is undergoing large-scale restructuring, including outsourcing of the mail service division to an independent market driven organisation. As a consequence of exposure to competition, the local delivery offices were rationalised by introducing a new working concept called “Best Method”. It was a top-down change process that included downsizing the personnel, more standardisation of working and formalisation of delivery time. The changes have influencedthe postmen’s working conditions in several ways and they perceive a greater workload. This paper aims to identify the factors that contribute to the increased workload and work intensification due to the rationalisation inherent in the new working concept. The findings emerge from an evaluative investigation conducted during autumn 2001 at fifteen local delivery offices in different parts ofSweden. It was carried out by an independent research team in industrial ergonomics through participant observation, 60 in-depth interviews anda questionnaire answered by 524 postal personnel, mainly postmen. Several factors contributing to the increased workload and work intensification have been identified, such as a faster work pace and greater physical workload, less flexibility forthe individual, insufficient participation, shortcomings and contradictions in the new working concept, deficient strategic planning and systems thinking, and a somewhat indistinct organisational philosophy. Further research activities are now taking place and an intervention study is in the planning stage.

Place, publisher, year, edition, pages
2002.
Keyword [en]
Post, mail service, postmen, restructuring, rationalisation, change process, task structure, work effort, workload, work intensity, work intensification
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:hj:diva-17317OAI: oai:DiVA.org:hj-17317DiVA: diva2:480717
Conference
Work Intensity Conference, Paris 21-22 November 2002
Projects
Forskarstött förändringsarbete inom Posten Sverige AB
Note

The author is now named Anette Karltun

Available from: 2012-01-19 Created: 2012-01-19 Last updated: 2012-08-28Bibliographically approved

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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  • asciidoc
  • rtf