Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Perceived Participation - a Key Factor for Successful Implementation of a New Working Concept
Jönköping University, School of Engineering, JTH. Research area Industrial Engineering and Management.
2002 (English)Conference paper, Published paper (Other academic)
Abstract [en]

The Swedish Post Office is undergoing large-scale restructuring including outsourcing of the mail service division to an independent market driven organisation. As a consequence of exposure to competition, the local delivery offices were rationalised by introducing a new working concept called “Best Method”. The implementation process varied substantially in terms of success at the local delivery offices. The aim of this paper is to identify factors crucial to the success of the process. The findings emerge from a study performed during autumn 2001 at fifteen local delivery offices in different parts of Sweden. It was carried out by participant observation, 60 in-depth interviews and a questionnaire answered by 524 postal personnel. A number of factors related to a successful implementation process have been identified as vital, such as participation, local and central managerial support and local adaptation of a managerial tool. In order to arrive at a more participative approach, an infrastructure is suggested that will improve information flow and communication both horizontally and vertically in the organisation. This calls for further research activities, which are planned in a second phase.

Place, publisher, year, edition, pages
2002.
Keyword [en]
Post, mail service, postmen, reorganisation, restructuring, rationalisation, participation, standardisation, local adaptation, change process
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:hj:diva-17316OAI: oai:DiVA.org:hj-17316DiVA: diva2:480709
Conference
34th Annual Congress of the Nordic Ergonomics Society
Projects
Forskarstött förändringsarbete inom Posten Sverige AB
Note

The author is now named Anette Karltun

Available from: 2012-01-19 Created: 2012-01-19 Last updated: 2012-08-28Bibliographically approved

Open Access in DiVA

No full text

Search in DiVA

By author/editor
Erlandsson, Anette
By organisation
JTH. Research area Industrial Engineering and Management
Production Engineering, Human Work Science and Ergonomics

Search outside of DiVA

GoogleGoogle Scholar

Total: 326 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf