This master’s thesis report is a summary of the analysis performed together with ITAB Shop Concept located in Jönköping, Sweden. As a last element of the Master’s program at the School of Engineering, this 20 point level D thesis project has been the final work to bring my education to an end.

ITAB Shop Concept expressed an aspiration that the Shop Counter Program B10/B11 should undergo an analysis to point out and possibly lead to improvement.

Through interviews and data collection proposals for possible improvements has been drawn up and the analysis points out current deficiencies. By following the idea generation, proposals to solutions for every individual problem is presented. These proposals are weighted and compared to specified requirements.

The result is built up through a number of changes in the Shop Counter Program, partly by suggestions on reduction of part, but also how the Shop Counter can be re-designed.