Our purpose with this report is to create a structural basis over how to improve handling with international freight at ITAB Shop Concept (further mentioned as ITAB). We have through interviews with employees at ITAB and observations identified problems that have caused difficulties at handling with international freight, from the time when an order is placed to when it’s delivered to the customer. We have also interviewed shipping companies.

We have in the theory chapter written about shipping conditions for international freight and a main part of our theory is about NSAB 2000, which describes the obligations and rights shippers and consignee has.

In order to improve the efficiency ITAB has to be aware of the problems in the company and try to solve them.

The problems we have identified are described in the result chapter. One of the problems is that employees at the warehouse don’t know when gods is supposed to be shipped. This may result into gods being left over in the warehouse. We have in the analyze chapter listed our solutions to solve this problem and it has first priority in our classification table which are discussed further below. The classification table consist of problems that we have identified and each problem has a priority. The priority is based from two criteria’s, how difficult it’s to solve and how important it’s to solve the problem. We have thereafter multiplied these two criteria’s to get a priority list. The problems with the lowest points are the ones we suggest ITAB should solve first.