Abstract

Successful organizations at present, manage their business activities in an effective manner. Since the significance issue to stay in competitive markets is to improve the business process sequentially, well-defined business process management can increase the competitive advantages to an advanced quality at a lower cost. In fact,business process management (BPM) applied as a comprehensive approach for managing the organizational procedures. As a side of process viewpoint, business process management is considered as principal method which assist organizations sustain their objectives.This thesis reviews and inspects the concept of business process management and the importance of business process management in organizations. The focal point of thisthesis is alignment between organization strategy and business process managementhow the business people think about this alignment and managing their business activities. By investigating various literatures, we appreciate the need of holistic approach, which fit the organization strategy and business process management.Subsequently, we turn to survey the approach of the alignment of business process management in SMEs that located in Jönköping.The empirical data, which collected from three organizations, are analyzed and the research approach has been validated. The result demonstrates that SMEs consider alignment between their business process management and organization strategy is crucial and helps to achieve their organization objectives. The alignment improves monitoring and transparency, increased profits and helps to increase the efficiency of staff. They indicate people, management, leadership, information technology,communication, governance and culture are important factors that associated with the alignment of business process management and organization strategy.