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Tailoring of ERP systems: Influencing factors on the choice of adjustments
Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
Jönköping University, Jönköping International Business School, JIBS, Business Informatics.
2006 (English)Independent thesis Advanced level (degree of Magister), 5 points / 7,5 hpStudent thesisAlternative title
Anpassning av affärssystem : Influerande faktorer på valet av anpassningar (Swedish)
Abstract [en]

Purpose and research questions

The purpose of this thesis is to investigate influencing factors on the choice of tailoring of ERP systems during implementation. The research questions to answer are what types of adjustments can be made to the system to make it fit with the organisation, together with what factors influence the choice of these adjustments and how?

Research methodology

To fulfil the purpose and answer the research questions the study has been carried out in line with the hermeneutic circle. This has been done in three sequences. A pre-understanding of the phenomenon has been obtained by a literature study in the first sequence. In the second sequence interviews with IFS AB and Systeam AB have been carried out, analysed together with the pre-understanding and a model has been created. During the last sequence Sogeti Sverige AB has been interviewed to verify the model.

Research findings

The different ways of tailoring an ERP system are configuration, bolt-ons, extended report-ing, screen masks, workflow programming, user exits, ERP programming, interface development, new software package and package code modification. Tailoring types 1-8 and 10 were found in the literature while new software package was found in the empirical study.

The factors influencing the choice of tailoring are coming from three domains: the customer, the consultant and the system. The factors from the customer are attitude towards customisation, costs, knowledge, process design, time and user needs. Attitude towards customisation, customisation possibility and knowledge are coming from the consultant domain. Complexity, external software, functionality and maintenance are finally coming from the system domain. All factors were derived from the literature except knowledge in the customer domain, which was found during the empirical study.

Some factors influence the choice of specific tailoring types, while others influence the choice between light and heavy tailoring types. There are also factors that do not directly influence the choice of tailoring. Instead they act as prerequisites for the tailoring types. This leads to the conclusion that the influencing factors can not be seen in isolation; it is the combined influence from all of them that decides the choice of tailoring types.

Abstract [sv]

Syfte och forskningsfrågor

Syftet med den här uppsatsen är att undersöka influerande faktorer på valet av anpassning av ERP-system under implementering. Forskningsfrågorna att besvara är vilken typ av anpassningar som kan göras av systemet för att det ska passa med organisationen, tillsam-mans med vilka faktorer som influerar valet av dessa anpassningar och hur?

Metod

För att uppfylla syftet och besvara forskningsfrågorna har studien utförts i linje med den hermeneutiska cirkeln. Detta har gjorts i tre sekvenser. En förförståelse har erhållits genom en litteraturstudie i den första sekvensen. I den andra sekvensen har intervjuer med IFS AB och Systeam AB genomförts, analyserats tillsammans med förförståelsen och en modell har skapats. Under den sista sekvensen har Sogeti Sverige AB intervjuats för att verifiera modellen.

Forskningsresultat

De olika sätten att anpassa ett ERP-system är configuration, bolt-ons, extended reporting, screen masks, workflow programming, user exits, ERP programming, interface develop-ment, new software package och package code modification. Anpassningstyperna 1-8 och 10 påträffades i litteraturen medan new software package hittades i den empiriska studien.

Faktorerna som influerar valet av anpassning kommer från tre domäner: kunden, konsulten och systemet. Faktorerna från kunden är attitude towards customisation, costs, knowledge, process design, time och user needs. Attitude towards customisation, customisation possi-bility och knowledge kommer från konsultdomänen. Complexity, external software, functionality och maintenance kommer slutligen från systemdomänen. Alla faktorer är härledda från litteraturen, förutom knowledge från kunskapsdomänen kund som påträffades under empiristudien.

Några faktorer influerar valet av specifika anpassningstyper, medan andra influerar valet mellan lätta och tunga anpassningstyper. Det finns också faktorer som inte direkt influerar valet av anpassning. De är istället förutsättningar för anpassningstyperna. Detta leder till slutsatsen att anpassningstyperna inte kan ses isolerade; det är den kombinerade influensen från alla faktorer som bestämmer vilka anpassningstyper som kommer att väljas.

Place, publisher, year, edition, pages
2006. , p. 72
Keywords [en]
ERP, Enterprise resource planning, tailoring, adjustment, influencing factors
Keywords [sv]
ERP, Enterprise resource planning, anpassning, influerande faktorer
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hj:diva-457OAI: oai:DiVA.org:hj-457DiVA, id: diva2:4171
Uppsok
samhälle/juridik
Supervisors
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Available from: 2006-06-26 Created: 2006-06-26 Last updated: 2018-01-12

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