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A Cross industry Evaluation of Critical Success Factors for Alignment of Strategy and Business Processes: A case study of SMEs in the region of Jönköping in Sweden
Jönköping University, School of Engineering, JTH. Research area Information Engineering. (Information Engineering)ORCID iD: 0000-0002-5881-0669
2011 (English)In: 13th International Conference on Enterprise Information Systems, 2011Conference paper, Presentation (Other academic)
Abstract [en]

The challenges in the global economy have forced companies to rethink the way they operate and their relations with both customers and subcontractors. To remain competitive, companies need to align their business processes with the firm’s strategy and make a strategic use of information technology. This paper addresses one of the important issues in business process management field as well as strategic alignment that is, how do we create and sustain alignment between business processes and strategy? A literature review has been performed by the authors in order to come up with the challenges and critical success factors in process management and business and IT alignment. The results of that investigation are the basis for developing the approach that is advocated in this paper.  Four case studies have been conducted in the area of Jönköping in order to test the validity of the approach in SMEs.  The results show that SMEs continuously put efforts to maintain alignment between their business processes and strategy by means of Information Technology. They usually consider people, management, IT/IS and organisational culture as most important in order to create alignment between strategy and business processes. Organisational structure and performance measurement tend to be less important.

Place, publisher, year, edition, pages
2011.
Keyword [en]
Strategy and IT alignment, Business processes, Strategy, Information technology, Business Process Management, SME
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:hj:diva-15000OAI: oai:DiVA.org:hj-15000DiVA: diva2:416408
Conference
13th International Conference on Enterprise Information Systems (ICEIS), 7 - 10, June 2011 Beijing, China
Available from: 2011-05-11 Created: 2011-05-11 Last updated: 2015-11-09Bibliographically approved

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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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More styles
Language
  • de-DE
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  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
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Output format
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  • asciidoc
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