Performance measurements have become very important tools for companies because of ever increasing global competition in today’s market. Delivery dependability is one of the three most important performance measurements for companies to focus on and that makes this analysis, of the dependability, both very interesting and up to contemporary. In this rapport different aspects of delivery dependability will be dealt with, and a weight will be on what to measure and how to measure it together with how to present the outcome of the measurements. A discussion has also been held regarding what goal the company should have on its dependability. The aspects that have been handled in this paper are based on the fact that Sanmina-SCI experiences its dependability measurement as a time costing task and at the same time it is important to understand the meaning of the result. To get the answer to our questions a theory study was made to get an understanding on needs to be measured and how to measure it. A thorough examination on the present situation at Sanmina-SCI was necessary to get the information on what problems the company is faced with and with these facts a result was made. The examination of the company was made with interviews together with our own observations and assessments of today’s measures and reports.

The result from the examinations shows that the measurements that are made manually at Sanmina-SCI can be made automatically instead. The preparation will then be at a minimum. At the same time as common report for the presentation of the delivery dependability has been created to make the reporting to the headquarter easier for all departments. The layout on the common report, that will be created with a macro, is well thought through and some parts of the report are totally new for Sanmina-SCI for example delivery dependability by product line. It has come to light that it’s very important that all employees that are in contact with the dependability result understand what it shows. Based on that fact the common report was made with an explanation added. A significant conclusion that has been drawn is that the result for the deliveries, that is measured against, what has been promised and what has been requested from the customer, not can be compared because of the differences in input. From this conclusions a proposal on a new way of measure has been created. The result of the analysis of Sanmina-SCIs goals of dependability shows that they are on a very high level but the company has not fully analysed the meaning of high goals compared to costs.

An analysis of measurements is something that is valuable for all companies and organisations, which makes this report relevant to read independent in which industries the company or organisation are in. A performance measurement are technical very easy to measure but in practice it’s much harder. Problem with performance, definition of data, analysis and reporting is common.