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Design Science Research for Business Process Design: Organizational Transition at Intersport
University of Borås.
Universoty of Borås.
Jönköping University, School of Engineering, JTH. Research area Information Engineering. (Information Engineering)ORCID iD: 0000-0002-5881-0669
2010 (English)In: Human Benefit through the Diffusion of Information Systems Design Science Research / [ed] Pries-Heje, Jan Venable, John Bunker, Deborah Russo, Nancy DeGross, Jan, 2010, 159-178 p.Conference paper, (Refereed)
Abstract [en]

Business processes need to be aligned with business strategies. This paper elaborates on experiences from a business process design effort in an action research project performed at Intersport Sweden. The purpose with this project was to create a solid base for taking the retail chain Intersport into a new organizational state where the new process design is aligned with the strategic goals. Although business process modeling is concerned with creating artifacts, traditionally IS design science research has had little impact on research on business process models. In this paper we address the question of how design science research can contribute to business process design. In the paper three heuristic guidelines for creating organizational commitment and strategic alignment in process design are presented. The guidelines are derived from the successful actions taken in the research project. The development of these guidelines is used as a basis to reflect upon the contribution of design science research to business process design.

Place, publisher, year, edition, pages
2010. 159-178 p.
Series
IFIP Advances in Information and Communication Technology, 318
Keyword [en]
Design science research, Business Process Design, Action Research, Co-design
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:hj:diva-14193ISBN: 978-3-642-12112-8 (print)OAI: oai:DiVA.org:hj-14193DiVA: diva2:383181
Conference
IFIP WG 8.2/8.6 Joint International Working Conference, Perth, Australia, March/April 2010
Available from: 2011-01-04 Created: 2011-01-04 Last updated: 2015-11-09Bibliographically approved

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Citation style
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