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Assembly Work Settings Enabling Proactivity - Information Requirements
Jönköping University, School of Engineering, JTH, Industrial Engineering and Management. Jönköping University, School of Engineering, JTH. Research area Industrial Production.
Jönköping University, School of Engineering, JTH, Industrial Engineering and Management. Jönköping University, School of Engineering, JTH. Research area Industrial Production.
Department of Production Engineering, KTH.
2008 (English)In: Manufacturing Systems and Technologies for the New Frontier: The 41st CIRP Conference on Manufacturing Systems, 2008, 556- p.Conference paper, Published paper (Refereed)
Abstract [en]

Information is a critical factor to support a proactive behaviour of operators in complex work settings characterized by flexible levels of automation and need for knowledge-based decision making. In this conceptual paper the authors define proactive behaviour as the ability of operators to control a situation by taking action in advance. Information requirements that enable proactivity and different control behaviour are identified. Moreover, several demands on the information support system are outlined. Further, the paper presents some implications for management as a result of the new work role of the operator regarding decision making, planning, and control.

Place, publisher, year, edition, pages
2008. 556- p.
Keyword [en]
Uncertainty; Proactive behaviour; Information support
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:hj:diva-5637ISBN: 978-1-84800-266-1 (print)OAI: oai:DiVA.org:hj-5637DiVA: diva2:36457
Available from: 2008-08-27 Created: 2008-08-27Bibliographically approved
In thesis
1. Information Requirements in a Proactive Assembly Work Setting
Open this publication in new window or tab >>Information Requirements in a Proactive Assembly Work Setting
2009 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

Due to the increasingly competitive climate, the on-the-job behaviour of an operator becomes more and more essential for the success of a manufacturing company.  In working contexts, which are dominated by changes and uncertainty, knowledge-based behaviour and work role aspects that cannot be formalized, proactive behaviour of the operator can contribute to competitive advantages.

Without waiting to be asked or instructed, the proactive operator uses his/her own initiative to change the present situation in the light of anticipated future demands and needs. In order to obtain and support proactive behaviour among operators on the shop floor, access to correct and essential information at the right time and in the right way is one important requirement. Hence, the objective of this thesis is to analyse information requirements in order to provide a basis for information interface design that supports a proactive behaviour of assembly operators.

A system approach was adopted and the foundation for this thesis is an extensive literature review. Further, an empirical case study was performed at a Swedish manufacturing company. The case study was analysed using work domain analysis and the purpose of this case study was to investigate the information used in an assembly work setting to accomplish various activities related to proactive behaviour. The result of this thesis is a synthesis of the information requirements found in the literature study and the empirical findings.

The thesis argues that the ability of the assembly operator to anticipate and plan for changes is highly dependent on what information to provide and when to present this information to the assembly operator. Both operational information and information related to the development of the assembly work setting are required to enable proactive behaviour of the assembly operator. When analysing the empirical findings in relation to the information requirements stated in literature, it was found that proactive behaviour of operators is, above all, related to access to why and what information. How-related information, however, can also be relevant for the proactive assembly operator if it relates to knowledge-based behaviour. Additionally, the expertise of the assembly operator refers to the control behaviour performed by the operator and determines the amount of information needed by the assembly operator. Finally, for information to be experienced as useful by the operator, it has to fulfil various criteria determining information quality. The thesis concludes that by analysing the type and amount of information to be presented to the assembly operator, and how to orchestrate information in a systematic way, it is possible to change the assembly operator from a passive monitor to an active problem solver.

Keyword
Proactive Behaviour, Information, Assembly, Uncertainty, Change
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
urn:nbn:se:hj:diva-8607 (URN)
Presentation
E1405 Tekniska Högskolan i Jönköping (Swedish)
Opponent
Supervisors
Available from: 2009-05-04 Created: 2009-04-28 Last updated: 2010-02-03Bibliographically approved

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Citation style
  • apa
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