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Process Redesign and Organisational Change: Towards the use of an Integrated Change Method
Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
Jönköping University, Jönköping International Business School, JIBS, Business Informatics. (CenIT)
Jönköping University, Jönköping International Business School, JIBS, Business Informatics. Jönköping University, Jönköping International Business School, JIBS, Media, Management and Transformation Centre (MMTC). (CenIT)
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1999 (English)In: Proceedings of the International Conference on TQM and Human Factors: towards successful integration, Linköping: Centre for Studies of Humans, Technology and Organization (CMTO), Univ. , 1999, p. 1008-Conference paper, Published paper (Refereed)
Abstract [en]

The problem of finding appropriate ways to organise and design organisational change processes, and especially their initial phases, is the main question behind this paper. It is argued that a methodological approach is advantageous by guiding the process towards efficiency and effectiveness. The theoretical base for such a method is described concerning change and method theory. Two methods deriving from perspectives of process redesign, quality, ergonomics and organisational theory were integrated. The resulting method was verified in three case studies, concerning change process and method use. The results show that integration of perspectives, situational adaptability, an unbiased initial problem attitude, and a change initiating co-operation between change agent and organisation could be achieved. The developed theory and work structures are advantageous in guiding and legitimising the change process. The work procedures ensure participation and enable both top-down and bottom-up generated improvements to be emphasised.

Place, publisher, year, edition, pages
Linköping: Centre for Studies of Humans, Technology and Organization (CMTO), Univ. , 1999. p. 1008-
Identifiers
URN: urn:nbn:se:hj:diva-2575ISBN: 91-7219-519-3 (print)OAI: oai:DiVA.org:hj-2575DiVA, id: diva2:33395
Available from: 2008-07-09 Created: 2008-07-09Bibliographically approved

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Karltun, JohanSeigerroth, UlfGoldkuhl, Göran

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CiteExportLink to record
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Citation style
  • apa
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  • vancouver
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Language
  • de-DE
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  • nn-NB
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  • Other locale
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Output format
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