In this age, too much information is provided to the users. So that they face information overload problem and spend more time in finding the right information according to their needs. The information available to the right person on the right time can make significant difference in the work tasks and business processes in an organisation.

This thesis work is on improving information flow within an organisation for a person having a certain role. The concentration of the work is on finding the factors (Qualifiers) which affect the information needs of the user and the actions which should be carried out to fulfil them, as well as suitable IT tools. All these have been presented as Final Result Table. This table shows the information needs, their qualifiers, and suggested actions that can be taken tocarry out a specific need. Besides, we found that there are some General Actions. These kinds of actions are not related to any specific need. Rather, while working to fulfil any of the needs, they can be taken for enhancing the work quality and speed. Further, these actions were classified into two groups: Information System Classification and Organisational Measures.