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An Approach for Designing Management Support Systems: The Design Science Research Process and its Outcomes
Ekonomihögskolan, Lunds universitet.
Center for Applied ICT, Copenhagen Business School.
Institutionen för informationsvetenskap, Uppsala universitet.
Jönköping University, Jönköping International Business School, JIBS, Business Informatics.ORCID iD: 0000-0003-2923-9034
2009 (English)In: Proceedings of DESRIST 2009: The 4th International Conference on Design Science Research in Information Technology, Malvern, PA, USA, New York: ACM , 2009Conference paper, Published paper (Refereed)
Abstract [en]

Design science research involves creating and evaluating innovative methods and approaches to be used in design practice. We present an approach to be used in the process of designing Management Support Systems (MSS). The nature of managerial work makes the design, development, and implementation of MSS a major challenge. The MSS literature suggests that determining MSS requirements and specification of MSS are the most critical phases in MSS design and development. We present an approach that can be used as a guide for MSS design, with a primary focus on MSS requirements determination and how requirements can be fulfilled using information and communication technologies (ICT). The approach builds on Quinn and associates’ competing values model (CVM) of organizational effectiveness. The approach can guide MSS designers in designing MSS that support different managerial roles, i.e., the development of MSS that support managerial cognition, decision, and action.

Place, publisher, year, edition, pages
New York: ACM , 2009.
Keyword [en]
Design science, design approach, management support systems
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:hj:diva-8610ISBN: 978-1-60558-408-9 (print)OAI: oai:DiVA.org:hj-8610DiVA: diva2:213845
Conference
The 4th International Conference on Design Science Research in Information Technology, Malvern, PA, USA
Available from: 2009-04-29 Created: 2009-04-29 Last updated: 2015-03-25Bibliographically approved

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Keller, Christina

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf