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Analys av returprocessen på Schenker Logistics AB
Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
2009 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Analysis of the return process at Schenker Logistics AB (English)
Abstract [sv]

Detta examensarbete har genomförts på Schenker Logistics AB där målsättningen har varit att analysera den nuvarande returprocessen och därefter presentera eventuella förbättringsförslag.

Den information som ligger till grund för resultatet av detta arbete har införskaffats via observationer och intervjuer med de personer som arbetar i returprocessen.

Analysen som utfördes resulterade i att ett flertal brister kunde identifieras i returprocessen. Alla dessa brister bidrog till att komplikationer uppstod vid returhanteringen av gods på Schenker Logistics AB. Några exempel på brister som identifierades är att gods som var i godkänt fysiskt skick, returnerades till Schenker Logistics AB utan angiven orsak till returleveransen. Dessutom dokumenterades inte skadeorsaker hos någon part i försörjningskedjan, vilket bidrog till att Schenker Logistics AB var ovetande om skadans uppkomst samt vem/vad som bidrog till att skadan uppstod. Ytterligare brister som kunde identifieras i returprocessen är att fraktsedlar med ett specifikt nummer ofta försvann, fraktsedlar som är synnerligen viktiga för att Schenker Logistics AB ska kunna hantera returgodset. Vidare identifierades brister i form av omotiverat antal hanteringsställen av returgodset både internt på Schenker Logistics AB men även externt. Detta utgör en risk till att returgodset kommer i kontakt med vanligt gods, men även att det kan uppstå fysiska skador på både returgodset och det vanliga godset. Utöver dessa brister finns det några fler som omnämns och förklaras mer i rapporten.

De förbättringsförslag som presenteras i denna rapport innefattar förändringar som kan leda till att returprocessen på Schenker Logistics AB, men även i hela försörjningskedjan, blir mer kontrollerad och hållbar jämfört mot dagens situation. Förutom en halvering av antalet scenarier som uppstår på Schenker Logistics vid mottagandet av returgods, kan dessa förändringar även bidra till kostnadsbesparingar i form av hanteringskostnader och administrativa kostnader hos både Schenker Logistics AB och deras kund Shell.

Abstract [en]

This examination report has been carried out at Schenker Logistics AB where the objective has been to analyze the current return process and then to present possible improvements.

In order to analyze the return process there was a necessity to obtain information of the present situation. The information has been acquired through observations and interviews with persons that work in the return process. The information that was obtained made it possible to analyze the return process.

The analysis that was carried out resulted in identification of several shortcomings in the return process. Every of these shortcomings contributed to complications with handling of returns at Schenker Logistics AB. An example of a shortcoming that was identified is that undamaged goods were returned to Schenker Logistics AB without specified reason for the return delivery. Moreover, there was lack of documentation of damaged goods, which contributed that Schenker Logistics AB was unaware of what causes the damages. Additional shortcoming that could be identified in the return process is that waybills with a specific number often disappeared; waybills which are highly important to Schenker Logistics AB in order to handle the returned goods. Furthermore, several unjustified transportations of the return goods took place both internally at Schenker Logistics AB but also externally. This was a risk as the return goods could come in contact with ordinary goods; but also that it could contribute to physical damages on both the return goods and the ordinary goods. In addition to these shortcomings some more is mentioned and explained further in this report.

The proposed improvements presented in this report include changes which can highly improve the return process at Schenker Logistics AB, but also in the entire supply-chain. The return process would most likely, after an implementation of the improvements, become more controlled and sustainable compared to today's situation. These improvement proposals can reduce the number of scenarios by half, scenarios that arise at Schenker Logistics AB when receiving the return goods. These changes can also contribute to saving in costs, in form of handling costs and administrative costs, at both Schenker Logistics AB and their customer Shell.

Place, publisher, year, edition, pages
2009. , 45 p.
Keyword [en]
Reverse logistics, Return process, Distribution, Process Analysis
Keyword [sv]
Omvänd logistik, Returprocess, Distribution, Processanalys
National Category
Other Mechanical Engineering Other Mechanical Engineering
Identifiers
URN: urn:nbn:se:hj:diva-8230OAI: oai:DiVA.org:hj-8230DiVA: diva2:209967
Presentation
(Swedish)
Uppsok
teknik
Supervisors
Examiners
Available from: 2009-05-04 Created: 2009-03-28 Last updated: 2009-05-04Bibliographically approved

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Citation style
  • apa
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