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Investigating pay-as-you-go to address issues of trust, privacy and security around media use at home
Brunel University, Uxbridge, United Kingdom.
Lancaster University, Lancaster, United Kingdom.
University of Westminster, Harrow, United Kingdom.
University of Westminster, Harrow, United Kingdom.ORCID iD: 0000-0002-8955-7184
2013 (English)In: Universal Access in the Information Society, ISSN 1615-5289, E-ISSN 1615-5297, Vol. 12, no 2, p. 217-231Article in journal (Refereed) Published
Sustainable development
00. Sustainable Development, 1. No poverty
Abstract [en]

This paper explores the use of a pay-as-you-go (PAYG) concept as a means of addressing issues of trust, privacy, billing and security around media in the home. The findings are based on a study conducted in 2007 and 2008, looking at the media-use habits of 27 families in the Greater London area. The study investigated attitudes towards uses of various forms of media within the home environment, with a particular emphasis on television (TV). To facilitate the study, a rapid prototype of an experimental home media device was produced, asking participants to use and respond to it. The key findings show the desirability of devices and services that incorporate a payment system which would help in regulating spending and allow household members to manage their own media purchases. The PAYG concept was well received by study participants as a means to prevent unauthorised spending and help manage costs. Participants were also enthusiastic about more transparent billing mechanisms and the possibility of monitoring the TV and media use of younger household members.

Place, publisher, year, edition, pages
Springer, 2013. Vol. 12, no 2, p. 217-231
Keywords [en]
Interactive television, Media use in the home, Privacy, Security, Trust, User studies, User-centric media, Media use, User study, User-centric, Data privacy, Information science, Software engineering, Information systems
National Category
Media and Communications
Identifiers
URN: urn:nbn:se:hj:diva-64208DOI: 10.1007/s10209-012-0270-3ISI: 000319434800007Scopus ID: 2-s2.0-84878419175OAI: oai:DiVA.org:hj-64208DiVA, id: diva2:1872135
Available from: 2024-06-18 Created: 2024-06-18 Last updated: 2025-02-07Bibliographically approved

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Hill, Annette

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
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  • Other style
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  • de-DE
  • en-GB
  • en-US
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  • nn-NO
  • nn-NB
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  • Other locale
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Output format
  • html
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  • asciidoc
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